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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111329 Views

26 replies

3 likes

  • 111329 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223937 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223937 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581197 Views

79 replies

3 likes

  • 581197 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478471 Views

577 replies

40 likes

Account
Free
  • 478471 Views
  • 577 replies
  • 40 likes

No internet connection available

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify website without vpn. Before update everything was workin...

Casual Listener

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify websi...

Joe

Community Legend

752 Views

3 replies

0 likes

  • 752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently added songs to 'My Music' are not being played in Shuffle mode

Hi there, every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added songs, and shuffle them. However, it seems that songs that have been...

Newbie

Hi there,    every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added so...

Mara_F

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

How to view android phone text messages on computer?

How to view android phone text messages on computer?

Regular

How to view android phone text messages on computer?

Joe

Community Legend

1045 Views

6 replies

0 likes

  • 1045 Views
  • 6 replies
  • 0 likes

Saved musics are missing after turning off the download

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). This is not the first time all my downloaded music d...

Newbie

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). T...

Joe

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song plays for 1 second then stops

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Newbie

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Mara_F

Roadie

1231 Views

1 replies

0 likes

  • 1231 Views
  • 1 replies
  • 0 likes

Solved!! Any progress on the Spotify Offline Mode for Samsung Gear?

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slated for April? I haven't heard or seen anything about it a...

Casual Listener

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slate...

Joe

Community Legend

1468 Views

1 replies

0 likes

  • 1468 Views
  • 1 replies
  • 0 likes

Radio doesn't play in Android app

Hello, I've a small problem with the android app.My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the app (WLAN or Mobile Data), the button work, but the radio doesn...

Casual Listener

Hello,   I've a small problem with the android app. My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the a...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Playlist shows as "loading" and unable to open,edit,delete etc

Dear,Due to a lack of direct support from Spotify I'll try it here.For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avondspits" playlist from Spotify Netherlands which I followe...

Casual Listener

Dear, Due to a lack of direct support from Spotify I'll try it here. For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avonds...

Joe

Community Legend

717 Views

3 replies

0 likes

  • 717 Views
  • 3 replies
  • 0 likes

Music randomly stopping

I'm having an issue that has really been bothering me and it has been happening on all the phones that I have had it installed on lately and is really starting to upset me. Anyway, I currently have a Samsung Galaxy S6 Edge and it's doing it on here a...

Casual Listener

I'm having an issue that has really been bothering me and it has been happening on all the phones that I have had it installed on lately and is really starting to upset me.  Anyway, I currently ...

jaibie

Newbie

1176 Views

6 replies

1 likes

  • 1176 Views
  • 6 replies
  • 1 likes

Spotify very slow to load on Android Nougat

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press on a song several times for it to play, sometimes wi...

Newbie

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press o...

505 Views

0 replies

5 likes

  • 505 Views
  • 0 replies
  • 5 likes

Los Albumes aparecen ordenados por el nombre del Artista

Hola a todos, A ver si alguien me puede ayudar, por favor. Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el nombre del artista en lugar de por el mombre del album. Por qué sucede ...

Regular

Hola a todos,   A ver si alguien me puede ayudar, por favor.   Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el no...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Archivos locales de música.

Hola! ¿Porque en algunos dispositivos Android si está disponible la opción de reproducir archivos locales de música y en otros no?

Casual Listener

Hola! ¿Porque en algunos dispositivos Android si está disponible la opción de reproducir archivos locales de música y en otros no?

David_09

Roadie

2526 Views

7 replies

0 likes

  • 2526 Views
  • 7 replies
  • 0 likes

Downloads werden gelöscht

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

Newbie

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Plan familiar

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

Newbie

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

I can't change the audio quality setting to extreme

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

Newbie

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

554 Views

0 replies

1 likes

  • 554 Views
  • 0 replies
  • 1 likes

Ad froze on android

Two issues with your ads the new one that opens with music and says click here for thirty minutes of free music then plays music and comes back saying no really click here for 30min of ad free music, never works. Also this has happened for a while bu...

Newbie

Two issues with your ads the new one that opens with music and says click here for thirty minutes of free music then plays music and comes back saying no really click here for 30min of ad free music,...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Playing by itself

My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.

Newbie

My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Solved!! Transferring music from sd card to spotify

Hey i just got spotify but there are a few song covers in my sd card i want to transfer to spotify how exactly do i do that

Newbie

Hey i just got spotify but there are a few song covers in my sd card i want to transfer to spotify how exactly do i do that

Joe

Community Legend

4219 Views

2 replies

0 likes

  • 4219 Views
  • 2 replies
  • 0 likes

Superuser Contribution Latest version doesn't let me save my music to sd card

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

Newbie

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

niederrheinr

Newbie

543 Views

2 replies

0 likes

  • 543 Views
  • 2 replies
  • 0 likes

How to make a playlist

This probably sounds silly, but I download Spotify on my wife's Samsung Galaxy and I can't for the life of me figure out how to make a playlist on it. I have no issue at all on my iPhone. She doesn't have near the options I do on the bottom of my scr...

Casual Listener

This probably sounds silly, but I download Spotify on my wife's Samsung Galaxy and I can't for the life of me figure out how to make a playlist on it. I have no issue at all on my iPhone. She doesn't...

mmccalla1

Casual Listener

767 Views

3 replies

0 likes

  • 767 Views
  • 3 replies
  • 0 likes