Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387877 Views

545 replies

34 likes

Account
Free
  • 387877 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

  • 8044 Views
  • 0 replies
  • 7 likes

Spotify won't play offline.

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing.I have logged out and back in and wiped, uninstalled and reinstalled the app and it makes no difference.It is pointless ...

Casual Listener

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing. I have logged out and back in and wiped, uninstalled and reinstalle...

Spotifyannoyed

Casual Listener

505 Views

4 replies

0 likes

  • 505 Views
  • 4 replies
  • 0 likes

premium doesn't work on new phone

Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tried to log out and log in again but it still tells me I'm not a pre...

Newbie

Hi,   I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am.  I tr...

jnorris170

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Welcome mix

How do I remove an artist from my welcome mix?

Newbie

How do I remove an artist from my welcome mix?

1670 Views

0 replies

0 likes

  • 1670 Views
  • 0 replies
  • 0 likes

Downloaded music tab is missing on Android

Hi there, On my girlfriend's iphone under artists there is a tab with 'downloaded files' (pl: pobrane pliki) in her library. It's cool and necessary feature that is missing on my android's device. Any way to force it to show up? It would make trips w...

Regular

Hi there,  On my girlfriend's iphone under artists there is a tab with 'downloaded files' (pl: pobrane pliki) in her library. It's cool and necessary feature that is missing on my android's dev...

CryticalAce

Spotify Star

887 Views

6 replies

0 likes

  • 887 Views
  • 6 replies
  • 0 likes

Spotify app becomes unresponsive when switching to other apps

The app works great, until I start doing other things on my phone. If I start using another app, and then return to the Spotify app, it becomes unresponsive (can't pause music, change music, etc), but the music continues to play. I've tried doing a c...

Newbie

The app works great, until I start doing other things on my phone. If I start using another app, and then return to the Spotify app, it becomes unresponsive (can't pause music, change music, etc...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S8 - Keeps Asking "You Are Listening on..."

On my Samsung Galaxy S8+ it keeps asking me when I open the app "You are listening on" Galaxy S8+ and then gives a green "Continue" button or writing below "LISTEN ON THIS PHONE". I've signed out of all instances of Spotify using the web login and I'...

Visitor

On my Samsung Galaxy S8+ it keeps asking me when I open the app "You are listening on" Galaxy S8+ and then gives a green "Continue" button or writing below "LISTEN ON THIS PHONE".  I've signed o...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Reproduce en mi auto sin permiso

Tengo un iphone y cada vez que se conecta al Bluetooth del auto, arranca la aplicacion de spotify aunque este cerrada. Que debo hacer?

Newbie

Tengo un iphone y cada vez que se conecta al Bluetooth del auto, arranca la aplicacion de spotify aunque este cerrada. Que debo hacer?

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Not all music visible

Hi,For example the mobile app doesn't show Ben Howard - Every Kingdom, but I can play it if i look for it...Maybe I'm missing out on a lot of music because of this, what's the reason?ThanksJan

Casual Listener

Hi, For example the mobile app doesn't show Ben Howard - Every Kingdom, but I can play it if i look for it... Maybe I'm missing out on a lot of music because of this, what's the reason? Than...

itu_

Community Legend

576 Views

3 replies

0 likes

  • 576 Views
  • 3 replies
  • 0 likes

Spotify Stops Playing Randomly Android

Spotify Premium stops playing randomly in the middle of songs. I have tried clean installing the app multiple times, but nothing works. Very frustrating.

Casual Listener

Spotify Premium stops playing randomly in the middle of songs.  I have tried clean installing the app multiple times, but nothing works.  Very frustrating.

starcat70

Casual Listener

648 Views

2 replies

1 likes

  • 648 Views
  • 2 replies
  • 1 likes

Downloaded songs always delete from SD card

Hello, I am new to this forum. So I have a lot of music that I have been saving on my Galaxy S5 (android version 6.0.1) for a while now, but it got to the point where I don't have enough space to download any more. Easy solution; I bought a 128gb SD ...

Newbie

Hello, I am new to this forum.   So I have a lot of music that I have been saving on my Galaxy S5 (android version 6.0.1) for a while now, but it got to the point where I don't have enough spa...

2233 Views

0 replies

0 likes

  • 2233 Views
  • 0 replies
  • 0 likes

cant reach to downloaded songs on the external storage card

Hello, I am using samsung s4. A few days ago I chosed the external disk as the new song downloading place. Because the phone has no more space. But now I can not listen to songs when I'm offline. The phone or spotify programme does not recognized son...

Casual Listener

Hello, I am using samsung s4. A few days ago I chosed the external disk as the new song downloading place. Because the phone has no more space. But now I can not listen to songs when I'm offline...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Solved!! Music player doesn't show up on lockscreen ( Huawei P9 )

Since an update on the Huawei P9, the music player from Spotify doesn't show up anymore. Does anyone else has this too?

Casual Listener

Since an update on the Huawei P9, the music player from Spotify doesn't show up anymore. Does anyone else has this too?

Spotiefie

Casual Listener

13134 Views

3 replies

0 likes

  • 13134 Views
  • 3 replies
  • 0 likes

Spotify won't play

Today I was playing music, then some ads came on.The last ad didn't playNow if I try to play music I get a pop up reading "get premium now for ad free music"Restarting, login out and restartING and clearing cache does nothung .What should I do Samsun...

Casual Listener

Today I was playing music, then some ads came on. The last ad didn't play Now if I try to play music I get a pop up reading "get premium now for ad free music" Restarting, login out and restartING...

KSutton

Music Fan

717 Views

5 replies

0 likes

  • 717 Views
  • 5 replies
  • 0 likes

30 minutes ad causing Spotify to freeze

I know I'm not the only one with this problem. I'm just voicing my complaint like everyone else. 30 minutes free ad loads up, doesn't even get a chance to start playing and instead causes the whole app to crash. Upon reloading Spotify, the app is sti...

Casual Listener

I know I'm not the only one with this problem. I'm just voicing my complaint like everyone else.   30 minutes free ad loads up, doesn't even get a chance to start playing and instead causes th...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Playing queue deleted when adding a song to it

Hello, I have a weird bug (or feature I know nothing about) when I add a new song to the playing queue. What I experience:If I start playing a song in my playlist (all other songs in the list are added to the queue) and I search for a particular song...

Regular

Hello,    I have a weird bug (or feature I know nothing about) when I add a new song to the playing queue.    What I experience: If I start playing a song in my playlist (all...

377 Views

0 replies

1 likes

  • 377 Views
  • 0 replies
  • 1 likes

Spotify starts playing from another device (from laptop to phone) at random times!!

So here's what happens: I'm listening to my Spotify on my laptop. Then at a random time (when I'm not fiddling with Spotify on either my phone or my laptop, then it swaps from my computer to playing on my phone. After it had happend 3 times (during o...

Regular

So here's what happens: I'm listening to my Spotify on my laptop. Then at a random time (when I'm not fiddling with Spotify on either my phone or my laptop, then it swaps from my computer to playing ...

jtgyk

Casual Listener

2504 Views

15 replies

3 likes

  • 2504 Views
  • 15 replies
  • 3 likes

Spotify on Motorola x

Hace poco cambie el móvil por un Motorola x. Este funciona súper bien con todas las app, pero con tiene un error con Spotify donde la música se corta aleatoriamente. Esto no me pasa con otras apps de reproducción de música. Help!!!

Newbie

Hace poco cambie el móvil por un Motorola x. Este funciona súper bien con todas las app, pero con tiene un error con Spotify donde la música se corta aleatoriamente. Esto no me pasa con otras apps de...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Volume has always been too low on android

When will you add an in-app equalizer and/or volume booster that actually works? I see that this has been a problem for android users ever since 2014, volume is too low and no external apps will help (obviously).I have had iPhone up until about a yea...

Newbie

When will you add an in-app equalizer and/or volume booster that actually works? I see that this has been a problem for android users ever since 2014, volume is too low and no external apps will help...

fred_-_

Regular

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

30 minutes of ad-free music not working

So this is back I guess. I will get the start up 30 mins ad free, then as soon as I watch the ad, it plays a series of ads. Does it when I do the one you have to click the button for too.

Casual Listener

So this is back I guess. I will get the start up 30 mins ad free, then as soon as I watch the ad, it plays a series of ads. Does it when I do the one you have to click the button for too.

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Download

Faço o download das minhas música e depois de alguma horas tenho que refazer porque o download é desfeito. Alguém sabe o motivo?

Newbie

Faço o download das minhas música e depois de alguma horas tenho que refazer porque o download é desfeito. Alguém sabe o motivo?

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes