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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843172 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843172 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14399 Views
  • 1 replies
  • 0 likes
  • 14399 Views
  • 1 replies
  • 0 likes

Purchased Spotify now speaker cracks

I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Crackle. I turned off The Equalizer and it works a lit...

  • Newbie
  • I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Cra...
  • Bittencourt
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Enlever la lecture en boucle

Bonjour, est-ce normal que je ne puisse pas enlever le mode "lire en boucle" ?

  • Newbie
  • Bonjour, est-ce normal que je ne puisse pas enlever le mode "lire en boucle" ?
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Solved!! How much data use is typical when streaming?

I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G. Is this typical? This amount of data is enough to download the entire uncompressed CDs!

  • Casual Listener
  • I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G.  Is this typical?  This amount of data is enough to download the entire uncompressed CDs!
  • Joe
  • Community Legend
  • 32876 Views
  • 7 replies
  • 0 likes
  • 32876 Views
  • 7 replies
  • 0 likes

Solved!! Local Files won't download on Android

The local files used to work, but when I deleted the playlist that used to work and made a new one, the songs won't download on my phone. I'm using the updated version of Spotify (the one that looks like iOS).

  • Visitor
  • The local files used to work, but when I deleted the playlist that used to work and made a new one, the songs won't download on my phone. I'm using the updated version of Spotify (the one that looks ...
  • Joe
  • Community Legend
  • 488 Views
  • 5 replies
  • 0 likes
  • 488 Views
  • 5 replies
  • 0 likes

Change storage location not appearing

When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6, and a functional 16gb SD card

  • Casual Listener
  • When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6,...
  • Joe
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Spotify doesnt want to download any of my songs !

Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage ! Also i have it on my computer and half of the songs i've downloaded can't be...

  • Newbie
  • Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage !    Also i hav...
  • Joe
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Música importada.

Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcionSe debe al tipo de cuenta?Las 2 son premiumY probe desde el mismo movil

  • Casual Listener
  • Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcion Se debe al tipo de cu...
  • carloslora97
  • Casual Listener
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

Unknown error

My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???

  • Casual Listener
  • My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???
  • Catee
  • Community Legend
  • 2221 Views
  • 5 replies
  • 0 likes
  • 2221 Views
  • 5 replies
  • 0 likes

'No internet connection available', 'You are offline' when on mobile network, Android

I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network. I tried uninstalling, cleaning cache with no success.Android, LG G4, if that i...

  • Casual Listener
  • I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network.   I tried&...
  • Joe
  • Community Legend
  • 260 Views
  • 4 replies
  • 0 likes
  • 260 Views
  • 4 replies
  • 0 likes

Solved!! Spotify offline playback

When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded... lg g4 32gb int. storage64gb ext. storagepremium account

  • Regular
  • When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded...   lg g4  32gb int. storage 64gb ext. storage premium account&nb...
  • marccharby
  • Regular
  • 389 Views
  • 5 replies
  • 0 likes
  • 389 Views
  • 5 replies
  • 0 likes

Playlists no longer playable

I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray and it won't play. Can I fix this?

  • Newbie
  • I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray a...
  • Joe
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Lots of Tracks in 'Songs'

I have what seems to be many more tracks when I look at what is in 'Songs'.I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or from a play list.So is there anyway of removing from m...

  • Casual Listener
  • I have what seems to be many more tracks when I look at what is in 'Songs'. I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Cannot go online while on cellular data - MTel Bulgaria

For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the second one is on wi-fi. Please help !!

  • Casual Listener
  • For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the ...
  • Joe
  • Community Legend
  • 425 Views
  • 4 replies
  • 0 likes
  • 425 Views
  • 4 replies
  • 0 likes

7 day trial

Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up

  • Newbie
  • Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up
  • Joe
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Singles not showing on artist page

Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?

  • Newbie
  • Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?
  • Joe
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Sync offline playlists

Hi there,I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen offline the same playlists on my second device without...

  • Newbie
  • Hi there, I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen o...
  • Joe
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Car Bluetooth controls stopped working

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung Galaxy S7 with Android vesion 6.0.1. Any idea why ...

  • Music Fan
  • I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung...
  • crematedman
  • Community Legend
  • 6756 Views
  • 6 replies
  • 1 likes
  • 6756 Views
  • 6 replies
  • 1 likes

Solved!! Volume control on locked screen

Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is anything i can do with it to control volume on locked sc...

  • Newbie
  • Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is anyth...
  • amgmsgti
  • Music Fan
  • 8507 Views
  • 1 replies
  • 0 likes
  • Android
    control
    Spotify
    volume
  • 8507 Views
  • 1 replies
  • 0 likes

Different UI?

Few days ago I noticed that UI has changed. It is awful, I hate it and seriously considering cancel my premium subscription. I already tried uninstall, delete the rest of files via app manager, install again, but it doesn't help. Does anyone has the ...

  • Music Fan
  • Few days ago I noticed that UI has changed. It is awful, I hate it and seriously considering cancel my premium subscription. I already tried uninstall, delete the rest of files via app manager, insta...
  • Catee
  • Community Legend
  • 415 Views
  • 7 replies
  • 1 likes
  • 415 Views
  • 7 replies
  • 1 likes