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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1290 Views

0 replies

5 likes

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Streaming quality no other choice but automatic only

Hi, I'd like to increase the sound quality in my Android Spotify application (I can do it on desktop aplication in Preferences menu - switching on the option "streaming in high quality"). Unfortunately, the only available option in Android app is aut...

Newbie

Hi,   I'd like to increase the sound quality in my Android Spotify application (I can do it on desktop aplication in Preferences menu - switching on the option "streaming in high quality"). Un...

Joe

Community Legend

424 Views

1 replies

0 likes

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Solved!! Library - Artist song list not loading

Hey. Seems since last update on my Galaxy S7 I can no longer use the Artist view in My Library. Whenever I select an artist, it seems to try to load my saved songs, but I just end up with an empty list.Everything else appears to work great and loads ...

Casual Listener

Hey. Seems since last update on my Galaxy S7 I can no longer use the Artist view in My Library. Whenever I select an artist, it seems to try to load my saved songs, but I just end up with an empty li...

Thelonepimp711

Newbie

619 Views

2 replies

0 likes

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8.4.0.539 regressed Share UI

Spotify Android 8.4.0.539 released Tuesday May 2, 2017 represents a regression in UI for sharing to Facebook / Twitter / etc.As https://support.spotify.com/us/using_spotify/share_music/sharing-music/ notes, one could previously select / deselect chan...

Regular

Spotify Android 8.4.0.539 released Tuesday May 2, 2017 represents a regression in UI for sharing to Facebook / Twitter / etc. As https://support.spotify.com/us/using_spotify/share_music/sharing-mu...

294 Views

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Solved!!Superuser Contribution Glitches

I have two glitches with the app to report:1. Sometimes music plays even when the app is closed. Also, the notification that I get at the top of my screen whenever I'm listening to a song sometimes doesn't even show up (this only happens when music i...

Casual Listener

I have two glitches with the app to report: 1. Sometimes music plays even when the app is closed. Also, the notification that I get at the top of my screen whenever I'm listening to a song sometimes...

Steampunksum

Roadie

6858 Views

6 replies

0 likes

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Spotify doesn's start

I have a moto G4 , when i wanna used the app it does not start. It Freeze starting or does not connect to internet.

Newbie

I have a moto G4 , when i wanna used the app it does not start. It Freeze starting or does not connect to internet.

258 Views

0 replies

0 likes

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Spotify autostarting

Why does Spotify starts itself out of the blue, many times a day? Why does it insist on playing random electronic music, which I hate? It got so common Spotify even made me a pure eletronic Daily Mix, and I have no words to describe how much I hate t...

Newbie

Why does Spotify starts itself out of the blue, many times a day? Why does it insist on playing random electronic music, which I hate? It got so common Spotify even made me a pure eletronic Daily Mix...

531 Views

0 replies

0 likes

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Android Notification interrupting music

Getting rid of Sirrus radio for my car and instead want to use Spotify. Everytime I get an email, text or any phone notificaton my music fades, and phone notification happens - disrupting the music as well as lowering the volume of music when it does...

Newbie

Getting rid of Sirrus radio for my car and instead want to use Spotify.   Everytime I get an email, text or any phone notificaton my music fades, and phone notification happens - disrupting the...

408 Views

0 replies

1 likes

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Superuser Contribution Spotify "undownloads" songs from time to time

I saved a lot of songs but sometimes they get "undownloaded" then I have to wait until all the song are "redownloaded". Why does this happen?

Newbie

I saved a lot of songs but sometimes they get "undownloaded" then I have to wait until all the song are "redownloaded". Why does this happen?

ZullyB

Roadie

327 Views

1 replies

0 likes

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Spotify, please fix your app to stop the spontaneous removal of all my music downloads

I am begging you, please, as a loyal user for years and an enthusiastic one at that. I love your service, I have recommended and introduced it to many friends, family, and coworkers. But I am going to have to switch to Google Music or something else ...

Newbie

I am begging you, please, as a loyal user for years and an enthusiastic one at that. I love your service, I have recommended and introduced it to many friends, family, and coworkers. But I am going t...

Tom

Community Legend

330 Views

1 replies

0 likes

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Behind the Lyrics shows after disabled it

Hi! I'm one of those who things that Behind the lyrics is not as good as Spotify thougt it will be. I just want lyrics not the story behind it (but that's other topic) The thing here is that I disabled this feature but is still showing up behind the ...

Newbie

Hi!   I'm one of those who things that Behind the lyrics is not as good as Spotify thougt it will be. I just want lyrics not the story behind it (but that's other topic)   The thing her...

Tom

Community Legend

289 Views

1 replies

0 likes

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Superuser Contribution 30 minutes of ad-free music not working

Every time the 30 minutes of of ad free music commercial comes on where you have 30 seconds to click to watch a video, there is nothing to click to watch it, leading to more commercials.

Newbie

Every time the 30 minutes of of ad free music commercial comes on where you have 30 seconds to click to watch a video, there is nothing to click to watch it, leading to more commercials.

Cheriefaye2008

Newbie

613 Views

3 replies

1 likes

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Superuser Contribution Hola, necesito ayuda!

Buenas, Tengo un problema desde que me compre el movil BalckView e7, y es que cuando estoy tranquilamente escuchando musica y apago la pantala del movil, a los 10, 20 segundos la canción se pone en pausa y en la barra de tareas no me sale como que la...

Newbie

Buenas, Tengo un problema desde que me compre el movil BalckView e7, y es que cuando estoy tranquilamente escuchando musica y apago la pantala del movil, a los 10, 20 segundos la canción se pone en p...

ZullyB

Roadie

272 Views

1 replies

0 likes

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Songs constantly deleted from SD

My phone (S7) allows for the use of an SD card so thats where I like to store all of my downloaded music, as I have a lot of it. All downloaded songs have been deleted from my phone multiple times for no apparent reason after being downloaded and wor...

Casual Listener

My phone (S7) allows for the use of an SD card so thats where I like to store all of my downloaded music, as I have a lot of it. All downloaded songs have been deleted from my phone multiple times fo...

Samiibedi

Casual Listener

993 Views

7 replies

1 likes

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Spotify shuts down after 2-3 songs

The spotify app has been shutting down completely after 2-3 songs on my phone (lg aristo). This has only been happening for the last few days, but it's both annoying and worrying. Does anyone have any suggestions?Thank you in advance!

Casual Listener

The spotify app has been shutting down completely after 2-3 songs on my phone (lg aristo). This has only been happening for the last few days, but it's both annoying and worrying. Does anyone have an...

Olysim

Casual Listener

405 Views

2 replies

1 likes

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Cant link fb on the app

Hi I recently removed my old spotify account from facebook and hooked up my current spotify account to the same facebook, only trouble is when I try to log in on the app I get an error message saying that the account is already linked to a Facebook a...

Visitor

Hi I recently removed my old spotify account from facebook and hooked up my current spotify account to the same facebook, only trouble is when I try to log in on the app I get an error message saying...

180 Views

0 replies

0 likes

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Playlist radio randomly starts

I have two frustrating issues, one related to the playlist radio (which I now fiercely dislike) and one that seems like a pure glitch. I do NOT have "autoplay" turned on: 1. I usually fall asleep to a playlist. Recenty, it's starting to wake me up ag...

Regular

I have two frustrating issues, one related to the playlist radio (which I now fiercely dislike) and one that seems like a pure glitch. I do NOT have "autoplay" turned on:   1. I usually fall a...

Joe

Community Legend

665 Views

1 replies

0 likes

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my spotify won't open

I have Spotify premium and I had to delete it and reinstall it for something unrelated but when I tried to re-download it there were problems, it would download but whenever I try to open it a message come up and says "no storage area found" even tho...

Regular

I have Spotify premium and I had to delete it and reinstall it for something unrelated but when I tried to re-download it there were problems, it would download but whenever I try to open i...

Joe

Community Legend

454 Views

7 replies

0 likes

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Can't listen to songs added directly from the computer on my phone

Since not every single song is available on Spotify, I've been using my computer to download them from the internet and use them on the app. I've done that for a while but recently, it hasn't been working as it should. I can still save the song on my...

Casual Listener

Since not every single song is available on Spotify, I've been using my computer to download them from the internet and use them on the app. I've done that for a while but recently, it hasn't been wo...

Joe

Community Legend

320 Views

1 replies

0 likes

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Issue with Android Auto and Spotify

I use Android Auto (connected with my car) and Spotify to listen to music. Since some of the latest updates, I get an error in Android Auto saying ("Spotify seems to be currently not working") (translated from German) and when I tap on the menu it sh...

Casual Listener

I use Android Auto (connected with my car) and Spotify to listen to music. Since some of the latest updates, I get an error in Android Auto saying ("Spotify seems to be currently not working") (trans...

nathtothep

Music Fan

460 Views

2 replies

3 likes

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  • 3 likes