Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hallo!Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative?Hey there!I am missing the function playing all titles from all playlists in a folder. Is it gone...
Hallo! Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative? Hey there! I am missing the function pl...
Newbie
645 Views
1 replies
10 likes
Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Premium)
Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Prem...
Casual Listener
2374 Views
2 replies
2 likes
Today when I launched Spotify on my Windows desktop, I find that I am unable to "share" music (songs, albums playlists) with specific Spotify users. Before, I was able to "send to" and select users, now the only option is to "Share with followers." I...
Today when I launched Spotify on my Windows desktop, I find that I am unable to "share" music (songs, albums playlists) with specific Spotify users. Before, I was able to "send to" and select users, ...
Not applicable
2918 Views
16 replies
14 likes
hello there.. i was looking to avoid buying an ipod touch and was wondering if i get a cheap no contract andriod phone with 4.4 OS if I can use that to get spotify? It has built in wifi and bluetooth any help would be much appreciated.
hello there.. i was looking to avoid buying an ipod touch and was wondering if i get a cheap no contract andriod phone with 4.4 OS if I can use that to get spotify? It has built in wifi and bluetooth...
Roadie
1112 Views
1 replies
0 likes
Hi, I have alot of songs downloaded on my premium Spotify, i want to remove the download status on some of them to make room for more. Does the clear cash option actually remove the entire song or just the download status as i still want the songs to...
Hi, I have alot of songs downloaded on my premium Spotify, i want to remove the download status on some of them to make room for more. Does the clear cash option actually remove the en...
Roadie
1034 Views
1 replies
1 likes
Hi, after downloading files ( I have already defined high quality.) the sound is not good!The music is fine, but the voice is so low! And if i turn up the volume, the quality is really bad. Is it a Spotify problem? Thanks.
Hi, after downloading files ( I have already defined high quality.) the sound is not good! The music is fine, but the voice is so low! And if i turn up the volume, the quality is really bad...
361 Views
0 replies
0 likes
Hi,I've had Premium for many years and there has always been an option on my various android phones to view all the tracks within a certain playlist, and then play that list in Shuffle mode. I reinstalled Spotify today as it was getting buggy and now...
Hi, I've had Premium for many years and there has always been an option on my various android phones to view all the tracks within a certain playlist, and then play that list in Shuffle mode. ...
Regular
1306 Views
9 replies
8 likes
Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone.Here's a video of me opening and closing the cover, while playing music first with Google play(everything OK)...
Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone. Here's a video of me opening and closing the cover, whil...
Newbie
5895 Views
12 replies
6 likes
Since the last update I can not search any longer via voice input. The microphone symbol just dissappeared on the keyboard (Android). Please help or fix this! This is so crucial to me as I use this always while driving. Thanks!
Since the last update I can not search any longer via voice input. The microphone symbol just dissappeared on the keyboard (Android). Please help or fix this! This is so crucial to me as I use this a...
Casual Listener
1013 Views
3 replies
4 likes
Why cant i get premium?!Spotify saus in "dutch" oh no try again later...has been doing this sinds yesterday
Why cant i get premium?! Spotify saus in "dutch" oh no try again later...has been doing this sinds yesterday
Community Legend
368 Views
1 replies
0 likes
There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist
There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist
Moderator
325 Views
1 replies
0 likes
Starting yesterday, the Spotify app on my android (Blu Advanced 4) shuts down (not just pause, the whole app closes) within a minute or two when listening. Uninstalled then reinstalled. Tried suggested fixes. Nothing helped yet.
Starting yesterday, the Spotify app on my android (Blu Advanced 4) shuts down (not just pause, the whole app closes) within a minute or two when listening. Uninstalled then reinstalled. Tried suggest...
Not applicable
1889 Views
1 replies
0 likes
When I have Spotify playing and I open another app, the music stops playing. It doesn't do this for all apps, but it happens for most of them. Other times, it could be working fine while in the background then suddenly stop and close itself. I have t...
When I have Spotify playing and I open another app, the music stops playing. It doesn't do this for all apps, but it happens for most of them. Other times, it could be working fine while in the backg...
Not applicable
501 Views
1 replies
1 likes
Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes it stops, and when I touch play again nothing happens, ...
Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes...
Casual Listener
334 Views
2 replies
0 likes
How do I change my home address? I see no options anywhere.
How do I change my home address? I see no options anywhere.
Spotify Star
1338 Views
1 replies
1 likes
I just recently switched from an iphone to an android. When i logged in to Spotify on my new phone its back to the "non-paid" version of spotify even though ive already paid for my premium this month. Any ideas anyone?
I just recently switched from an iphone to an android. When i logged in to Spotify on my new phone its back to the "non-paid" version of spotify even though ive already paid for my premium this month...
Not applicable
447 Views
1 replies
0 likes
Apologies if I'm missing something, I'm new to Spotify. But on web player I can "save" an album without it automatically downloading to my Android device. On Android app this is not possible. Clicking "Save" automatically starts the download as well,...
Apologies if I'm missing something, I'm new to Spotify. But on web player I can "save" an album without it automatically downloading to my Android device. On Android app this is not po...
Casual Listener
953 Views
2 replies
0 likes
Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!
Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!
Moderator
344 Views
1 replies
0 likes
Hi All,I have a Spotify Premium acount that works great on my Iphone, I think I should be able to use my acount on more than 1 device. I have a Android system in my car and have downloaded the Spotify App however when i open the app i only have two o...
Hi All, I have a Spotify Premium acount that works great on my Iphone, I think I should be able to use my acount on more than 1 device. I have a Android system in my car and have downloaded the Spot...
Casual Listener
401 Views
1 replies
0 likes
Hi..I got a Honor 8 with Android 7.0, + Spotify Premium (all is well updated)Look screenshosts ... When i play music with spotify, it looks so **bleep**ty contrary to android music player ...Is there a way to fix this ?Above all, buttons hitbox is br...
Hi.. I got a Honor 8 with Android 7.0, + Spotify Premium (all is well updated) Look screenshosts ... When i play music with spotify, it looks so **bleep**ty contrary to android music player ....
Community Legend
3350 Views
8 replies
1 likes
