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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387846 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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Spotify stops working on any wi-fi

The app stops working on wifi. It works perfectly just once for a while and suddenly the "No internet connection available" popup appears. If i uninstall and reinstall it works again but stops working some hours or songs afterwards.This happens on di...

Casual Listener

The app stops working on wifi. It works perfectly just once for a while and suddenly the "No internet connection available" popup appears. If i uninstall and reinstall it works again but stops workin...

Jlgador

Casual Listener

531 Views

4 replies

0 likes

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Superuser Contribution Spotify keeps pausing after a few seconds

Spotify keep pausing after playing for 30 seconds to a minute. Not being used on any other device. I have uninstalled and reinstalled on Huawei P9 device. Any suggestions?

Casual Listener

Spotify keep pausing after playing for 30 seconds to a minute.  Not being used on any other device.  I have uninstalled and reinstalled on Huawei P9 device.  Any suggestions?

Joe

Community Legend

1613 Views

3 replies

0 likes

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Solved!! What is that waveform image below the art cover?

So, I managed to sync some songs of the Dethalbum III to my android phone as local files, but I noticed that below the album info appears this funky waveform in red background, so I'm pretty curious about what's the app trying to tell me

Regular

So, I managed to sync some songs of the Dethalbum III to my android phone as local files, but I noticed that below the album info appears this funky waveform in red background, so I'm pretty curious ...

Joe

Community Legend

3401 Views

1 replies

0 likes

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Galaxy S7 Edge crashes

Helloooo,I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone. The App works fine for as long as there is no notfication coming in and the phone is not in standby. My phone goes into standby after 1 minute and Spotify ...

Casual Listener

Helloooo, I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone.   The App works fine for as long as there is no notfication coming in and the phone is not in s...

tinnedpilchards

Casual Listener

4523 Views

15 replies

3 likes

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  • 15 replies
  • 3 likes

No puedo guardar música en la tarjeta SD

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

Newbie

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

DXTN

Regular

5433 Views

1 replies

0 likes

Premium
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Spotify Android app crash when listening to song

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

Newbie

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

nossilla_24792

Newbie

661 Views

3 replies

0 likes

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premium

hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android user as well.thanks!

Newbie

hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android u...

Joe

Community Legend

358 Views

1 replies

0 likes

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  • 1 replies
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Keep having to download ALL my songs daily!

This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?

Newbie

This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?

Jacob

Community Legend

455 Views

1 replies

0 likes

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Max number of downloads reached??

Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and plenty of free memory on my Samsung s7 edge.

Casual Listener

Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and pl...

Joe

Community Legend

9362 Views

3 replies

3 likes

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Schließen

Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmeldenHilfe

Newbie

Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmelden Hilfe

364 Views

0 replies

0 likes

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Connected Devices

Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying it pops up every time I listen to a new song or try ...

Casual Listener

Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying i...

Rharr95

Casual Listener

577 Views

2 replies

0 likes

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Solved!! Spotify crashes at startup

Hi,I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already tried downloading the app again, then I could log in but ...

Casual Listener

Hi, I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already trie...

asins_bralis

Casual Listener

1345 Views

7 replies

0 likes

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I can´t play my Daily Mix.

Hi, When I press on a song, the app doesn't do anything. I can play my playlist without a problem.

Casual Listener

Hi,   When I press on a song, the app doesn't do anything. I can play my playlist without a problem. 

715 Views

0 replies

2 likes

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No Equalizer on Android!

Hi, Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? Thanks for Help

Visitor

Hi,    Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? ...

jmorris5181

Newbie

10618 Views

2 replies

2 likes

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Premium isn´t applying in my device (android)

Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out, and closing the app but it still doesn´t work. HE...

Newbie

Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out...

Robert_W

Community Legend

409 Views

1 replies

0 likes

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Playlist Offline

I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?

Newbie

I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?

297 Views

0 replies

0 likes

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When suggest. to view ad for 30min free music, it doesn't start the ad and just hangs itself up.

The ad in the title spells "Learn more". Other ads work fine.I'm on android Galaxy S8. Problem is network independent (GSM, WIFI work and home)It's not enough to kill the app. I need to force the stoppage of the spotify app in the app window)

Newbie

The ad in the title spells "Learn more". Other ads work fine. I'm on android Galaxy S8.  Problem is network independent (GSM, WIFI work and home) It's not enough to kill the app. I need to fo...

319 Views

0 replies

0 likes

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Turned off phone, now all songs need to be downloaded again?

Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.

Casual Listener

Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.

276 Views

0 replies

0 likes

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Songs cut out during playback

Hi All, I was wondering if someone could help me please? When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy on the floor. This happens anywhere between 2 and 12 times in a song. I...

Casual Listener

Hi All,    I was wondering if someone could help me please?  When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy ...

Joe

Community Legend

1252 Views

3 replies

0 likes

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Android Auto - Navigating to Albums takes you to what is currently playing

I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playing screen and not to albums. It's fine to go to Play...

Newbie

I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playin...

447 Views

0 replies

0 likes

  • 447 Views
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