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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392203 Views

545 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8249 Views

0 replies

7 likes

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Exchanging playlist between family accounts

My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?

Newbie

My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?

Joe

Community Legend

499 Views

2 replies

0 likes

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Superuser Contribution Android app crashing

My Android Spotify app crashes when I use it. I have a Samsung Galaxy S7 with the latest updates of Android and Spotify but it is nearly impossible to use the app. The app crashes, the phone freezes, music stops playing, the app needs 2 minutes to st...

Newbie

My Android Spotify app crashes when I use it.  I have a Samsung Galaxy S7 with the latest updates of Android and Spotify but it is nearly impossible to use the app. The app crashes, the phone f...

DeniChaniago

Newbie

547 Views

3 replies

0 likes

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Trouble with downloaded songs

Hi! I dowloaded a lot of songs to listen offline. But there is a problem, suddenly some of them are vanished and I have to download it again. What should I do?

Casual Listener

Hi! I dowloaded a lot of songs to listen offline. But there is a problem, suddenly some of them are vanished and I have to download it again. What should I do?

Jacob

Community Legend

474 Views

2 replies

0 likes

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Albums only partially downloading

I have selected a number of albums to be downloaded to my device. Some of these claim to have been downloaded completely - the arrow beside them is green, and they show up in Albums if I filter to show only downloads. Yet none of them seem to have do...

Regular

I have selected a number of albums to be downloaded to my device. Some of these claim to have been downloaded completely - the arrow beside them is green, and they show up in Albums if I filter to sh...

decibel1

Newbie

1251 Views

2 replies

2 likes

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Superuser Contribution Song doesn't start right away

I'm using a Motorola G5 Plus, and ever since I started using it I've had this problem.When I play a song, it shows that it's playing, however the song doesn't start, I have to skip a few seconds in for it to actually play, and it happens with songs t...

Casual Listener

I'm using a Motorola G5 Plus, and ever since I started using it I've had this problem. When I play a song, it shows that it's playing, however the song doesn't start, I have to skip a few seconds in...

Kyruinn

Casual Listener

736 Views

2 replies

0 likes

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Pandora Premium better?

I think Pandora Premium might be better than Spotify on Android right now. On iOS? No. Follow with me here: Negatives to Pandora Premium currently:-No local files (coming?)-No desktop/web (coming soon)-no queue (coming)-don't have ALL the music Spoti...

Roadie

I think Pandora Premium might be better than Spotify on Android right now. On iOS? No.   Follow with me here:   Negatives to Pandora Premium currently: -No local files (coming?) -No d...

Tom_Neverwinter

Casual Listener

4585 Views

4 replies

4 likes

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  • 4 likes

Ad will never play

Add will never play and wont let me hear music, i tryed cleaning cash and reinstalling the app but it only works until the next add

Newbie

Add will never play and wont let me hear music, i tryed cleaning cash and reinstalling the app but it only works until the next add

Tom_Neverwinter

Casual Listener

452 Views

2 replies

0 likes

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  • 2 replies
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Músicas do álbum não tocam

Depois que começou a cobrança do Premium as únicas músicas que tocam são as que foram baixadas...E não eh problema da internet pois usando no Android os aplicativos Facebook, whatsapp, Instagram continuam funcionando... Alguém poderia me ajudar?

Newbie

Depois que começou a cobrança do Premium as únicas músicas que tocam são as que foram baixadas...E não eh problema da internet pois usando no Android os aplicativos Facebook, whatsapp, Instagram cont...

301 Views

0 replies

0 likes

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Spotify changes storage to Internal after I've set it to SD card

I have the Galaxy 8+ running Android 7.0. Ever since I got this phone (had an S7 previously) Spotify will change my settings to Internal Storage from the SD card. I've deleted, removed the folders, and reinstalled twice now.What's worse is when I set...

Newbie

I have the Galaxy 8+ running Android 7.0. Ever since I got this phone (had an S7 previously) Spotify will change my settings to Internal Storage from the SD card. I've deleted, removed the folders, a...

264 Views

0 replies

0 likes

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Spotify Music

Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone listen near radio Stations Offline? Can i Add 9999 S...

Visitor

Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone l...

290 Views

0 replies

0 likes

  • 290 Views
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Spotify music

Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone listen near radio Stations Offline? Can i Add 9999 S...

Visitor

Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone l...

206 Views

0 replies

0 likes

  • 206 Views
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Sharing albums with Facebook not working.

Hi, I belong to a Facebook group where we share what albums we are listening to. Up until yesterday, I was able to click Share > More > Facebook > The group. Facebook would open with a new post populated with a link to the album and a preview. This h...

Newbie

Hi,   I belong to a Facebook group where we share what albums we are listening to. Up until yesterday, I was able to click Share > More > Facebook > The group. Facebook would open wit...

343 Views

0 replies

0 likes

  • 343 Views
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Solved!! Samsung S8 Streaming Issues

Hi All,I received my Samsung Galaxy S8 on Friday, beaut! Unfortunately when I paired it too my car I am having difficulty streaming music over Bluetooth audio. It works but stops and starts frequently, thinking was my car I tried it on my wife's BMW ...

Regular

Hi All, I received my Samsung Galaxy S8 on Friday, beaut! Unfortunately when I paired it too my car I am having difficulty streaming music over Bluetooth audio. It works but stops and starts frequen...

iphill2

Regular

19271 Views

12 replies

0 likes

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Last.fm scrobble issues Spotify App on android

So I'm entirely unable to authenticate my last.fm account in the Spotify mobile app, and I haven't been able to *ever*last.fm scrobbling works fine on the website, on all my pc's using the browser extension, etc.I've tried an entire re-install of the...

Casual Listener

So I'm entirely unable to authenticate my last.fm account in the Spotify mobile app, and I haven't been able to *ever* last.fm scrobbling works fine on the website, on all my pc's using the browser ...

user-removed

Not applicable

1297 Views

8 replies

0 likes

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  • 8 replies
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Spotify doesn't load or loads very slowly

hey, I'm trying to use spotify on sony Sony Xperia E5 but after the app starts it dispalys the screens after like 1-2 minutes or says that something went wrong. I tried updating, reinstalling, updating phone software. how can I solve it?

Newbie

hey,   I'm trying to use spotify on sony Sony Xperia E5 but after the app starts it dispalys the screens after like 1-2 minutes or says that something went wrong. I tried updating, reinstallin...

318 Views

0 replies

0 likes

  • 318 Views
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My chromecast that i bought a month ago has just disappeared from my android spotify app

My chromecast that i bought a month ago has just disappeared from my android spotify app. Restarting everything does nothing help! it worked this morning now only spotify doesnt pick up the chromecast

Newbie

My chromecast that i bought a month ago has just disappeared from my android spotify app. Restarting everything does nothing   help!   it worked this morning now only spotify doesnt pic...

244 Views

0 replies

0 likes

  • 244 Views
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How to delete offline music from my smartphone?

Hello ! I've noticed that when I untick the "Download" button of an album or a playlist in order to remove the tracks from my phone memory, they are not deleted but just not available for listening. Which folder or files should I remove from my phone...

Roadie

Hello ! 🙂 I've noticed that when I untick the "Download" button of an album or a playlist in  order to remove the tracks from my phone memory, they are not deleted but just not available for l...

Tom

Community Legend

1113 Views

5 replies

1 likes

  • 1113 Views
  • 5 replies
  • 1 likes

Offline music is getting deleted

For no reason I'll go back to Spotify listen to my saved songs and they are all deleted. Playlist stay it is just the albums that disappear and I'm stuck the whole day without being able to listen to my music what am I supposed to do this is awful.

Casual Listener

For no reason I'll go back to Spotify listen to my saved songs and they are all deleted. Playlist stay it is just the albums that disappear and I'm stuck the whole day without being able to listen to...

Adp211

Casual Listener

512 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Chromecast Audio doesn't work with Spotify Android

Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio?My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ipad 2 (whatever OS)[2].Family account, two users [1] a...

Regular

Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio? My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ip...

405 Views

0 replies

0 likes

  • 405 Views
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  • 0 likes