Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377603 Views

541 replies

34 likes

Account
Free
  • 377603 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7676 Views

0 replies

7 likes

  • 7676 Views
  • 0 replies
  • 7 likes

How to delete offline music from my smartphone?

Hello ! I've noticed that when I untick the "Download" button of an album or a playlist in order to remove the tracks from my phone memory, they are not deleted but just not available for listening. Which folder or files should I remove from my phone...

Roadie

Hello ! 🙂 I've noticed that when I untick the "Download" button of an album or a playlist in  order to remove the tracks from my phone memory, they are not deleted but just not available for l...

Tom

Community Legend

1084 Views

5 replies

1 likes

  • 1084 Views
  • 5 replies
  • 1 likes

Offline music is getting deleted

For no reason I'll go back to Spotify listen to my saved songs and they are all deleted. Playlist stay it is just the albums that disappear and I'm stuck the whole day without being able to listen to my music what am I supposed to do this is awful.

Casual Listener

For no reason I'll go back to Spotify listen to my saved songs and they are all deleted. Playlist stay it is just the albums that disappear and I'm stuck the whole day without being able to listen to...

Adp211

Casual Listener

502 Views

2 replies

1 likes

  • 502 Views
  • 2 replies
  • 1 likes

Chromecast Audio doesn't work with Spotify Android

Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio?My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ipad 2 (whatever OS)[2].Family account, two users [1] a...

Regular

Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio? My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ip...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Spotify stops working on any wi-fi

The app stops working on wifi. It works perfectly just once for a while and suddenly the "No internet connection available" popup appears. If i uninstall and reinstall it works again but stops working some hours or songs afterwards.This happens on di...

Casual Listener

The app stops working on wifi. It works perfectly just once for a while and suddenly the "No internet connection available" popup appears. If i uninstall and reinstall it works again but stops workin...

Jlgador

Casual Listener

516 Views

4 replies

0 likes

  • 516 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing after a few seconds

Spotify keep pausing after playing for 30 seconds to a minute. Not being used on any other device. I have uninstalled and reinstalled on Huawei P9 device. Any suggestions?

Casual Listener

Spotify keep pausing after playing for 30 seconds to a minute.  Not being used on any other device.  I have uninstalled and reinstalled on Huawei P9 device.  Any suggestions?

Joe

Community Legend

1606 Views

3 replies

0 likes

  • 1606 Views
  • 3 replies
  • 0 likes

Solved!! What is that waveform image below the art cover?

So, I managed to sync some songs of the Dethalbum III to my android phone as local files, but I noticed that below the album info appears this funky waveform in red background, so I'm pretty curious about what's the app trying to tell me

Regular

So, I managed to sync some songs of the Dethalbum III to my android phone as local files, but I noticed that below the album info appears this funky waveform in red background, so I'm pretty curious ...

Joe

Community Legend

3364 Views

1 replies

0 likes

  • 3364 Views
  • 1 replies
  • 0 likes

Galaxy S7 Edge crashes

Helloooo,I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone. The App works fine for as long as there is no notfication coming in and the phone is not in standby. My phone goes into standby after 1 minute and Spotify ...

Casual Listener

Helloooo, I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone.   The App works fine for as long as there is no notfication coming in and the phone is not in s...

tinnedpilchards

Casual Listener

4438 Views

15 replies

3 likes

  • 4438 Views
  • 15 replies
  • 3 likes

No puedo guardar música en la tarjeta SD

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

Newbie

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

DXTN

Regular

5422 Views

1 replies

0 likes

Premium
  • 5422 Views
  • 1 replies
  • 0 likes

Spotify Android app crash when listening to song

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

Newbie

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

nossilla_24792

Newbie

645 Views

3 replies

0 likes

  • 645 Views
  • 3 replies
  • 0 likes

premium

hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android user as well.thanks!

Newbie

hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android u...

Joe

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Keep having to download ALL my songs daily!

This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?

Newbie

This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?

Jacob

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Max number of downloads reached??

Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and plenty of free memory on my Samsung s7 edge.

Casual Listener

Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and pl...

Joe

Community Legend

9349 Views

3 replies

3 likes

  • 9349 Views
  • 3 replies
  • 3 likes

Schließen

Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmeldenHilfe

Newbie

Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmelden Hilfe

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Connected Devices

Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying it pops up every time I listen to a new song or try ...

Casual Listener

Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying i...

Rharr95

Casual Listener

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes at startup

Hi,I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already tried downloading the app again, then I could log in but ...

Casual Listener

Hi, I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already trie...

asins_bralis

Casual Listener

1326 Views

7 replies

0 likes

  • 1326 Views
  • 7 replies
  • 0 likes

I can´t play my Daily Mix.

Hi, When I press on a song, the app doesn't do anything. I can play my playlist without a problem.

Casual Listener

Hi,   When I press on a song, the app doesn't do anything. I can play my playlist without a problem. 

710 Views

0 replies

2 likes

  • 710 Views
  • 0 replies
  • 2 likes

No Equalizer on Android!

Hi, Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? Thanks for Help

Visitor

Hi,    Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? ...

jmorris5181

Newbie

10598 Views

2 replies

2 likes

  • 10598 Views
  • 2 replies
  • 2 likes

Premium isn´t applying in my device (android)

Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out, and closing the app but it still doesn´t work. HE...

Newbie

Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out...

Robert_W

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Playlist Offline

I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?

Newbie

I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

When suggest. to view ad for 30min free music, it doesn't start the ad and just hangs itself up.

The ad in the title spells "Learn more". Other ads work fine.I'm on android Galaxy S8. Problem is network independent (GSM, WIFI work and home)It's not enough to kill the app. I need to force the stoppage of the spotify app in the app window)

Newbie

The ad in the title spells "Learn more". Other ads work fine. I'm on android Galaxy S8.  Problem is network independent (GSM, WIFI work and home) It's not enough to kill the app. I need to fo...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes