Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111363 Views

26 replies

3 likes

  • 111363 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223987 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223987 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581256 Views

79 replies

3 likes

  • 581256 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478527 Views

577 replies

40 likes

Account
Free
  • 478527 Views
  • 577 replies
  • 40 likes

Playlist won't play as a mix

I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House PartyThe first time it played as a continous mix with good transititions (not just crossfade)But now it plays every song on its ownWhy is that?

Newbie

I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House Party The first time it played as a continous mix with good transititions (not just crossfade) But now it plays every son...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

Creating Playlists With Personally Owned Files and Spotify Files

One of my favorite artists only has a few albums available and I have the rest of their albums as files on my laptop and phone. I am wondering if I can make a playlist on my Android with both.

Newbie

One of my favorite artists only has a few albums available and I have the rest of their albums as files on my laptop and phone. I am wondering if I can make a playlist on my Android with both.

Joe

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Trouble Downloading

Hello! I've been using spotify for a while now and i really like the app and I love the changes Spotify is making to it's app but recently I've come across a problem... I was was trying to download a single and it wouldn't download it. The grey downl...

Casual Listener

Hello! I've been using spotify for a while now and i really like the app and I love the changes Spotify is making to it's app but recently I've come across a problem... I was was trying to download a...

wavecloud9

Casual Listener

969 Views

4 replies

1 likes

  • 969 Views
  • 4 replies
  • 1 likes

Spotify randomly erasing songs

My Spotify app on Google pixel keeps deleting random (or seemingly random) songs from both albums and playlists. If I go to online mode it then downloads all the missing songs, and then after like a day or so, randomly erases a bunch of other songs. ...

Casual Listener

My Spotify app on Google pixel keeps deleting random (or seemingly random) songs from both albums and playlists. If I go to online mode it then downloads all the missing songs, and then after like a ...

Drzechu

Casual Listener

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

This is my biggest problem with Spotify !

Hi ! I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special request, so I press ADD TO QUEU and everything is fine. But SOMETIM...

Casual Listener

Hi !    I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special r...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Music stops playing

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop.Why is this happening?Anything I can do?I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

Casual Listener

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop. Why is this happening?Anything I can do? I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

Spotiyboy

Regular

986 Views

3 replies

0 likes

  • 986 Views
  • 3 replies
  • 0 likes

Shuffle Problems

I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those. This happens whether the playlist is sorted alphabetically o...

Newbie

I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those.  Thi...

Spotiyboy

Regular

983 Views

3 replies

2 likes

  • 983 Views
  • 3 replies
  • 2 likes

Musiklautstärke wechselt

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechselnd lauter und leiser, als ob jemand den Regler dr...

Newbie

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechs...

MrMaxe

Newbie

10482 Views

4 replies

0 likes

  • 10482 Views
  • 4 replies
  • 0 likes

Android app will not advance song when playing in background

This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, or whatever. but if the screen goes dark or another...

Newbie

This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, ...

Joe

Community Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Solved!! download again on new mobile phone? does it charge twice?

I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?

Casual Listener

I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?

ItsJamesJ

Community Legend

1054 Views

5 replies

0 likes

  • 1054 Views
  • 5 replies
  • 0 likes

Weird problems with synced Local Files and Bluetooth headphones

I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a playlist where a song that is available on Spotify...

Visitor

I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

Shuffle play won't work properly with Chromecast audio

Hello, I'm using a Samsung Galaxy S7. When I start playing titles (from my library) in shuffle on my phone, everything is fine: it's a random selction of my library. But when I switch to listen on the Chromecast, Spotify changes the selection, and on...

Regular

Hello,   I'm using a Samsung Galaxy S7. When I start playing titles (from my library) in shuffle on my phone, everything is fine: it's a random selction of my library.   But when I swit...

denlc

Regular

1266 Views

2 replies

4 likes

  • 1266 Views
  • 2 replies
  • 4 likes

Android App Crashes when changing songs repeatedly from widget

I have an Android 5.1.1 Lollipop Sansung device and Spotify was working great till a couples of weeks ago after I install the latest version. Have several phone crashes that do not respond from touch or hw buttons and have to restart removing the bat...

Regular

I have an Android 5.1.1 Lollipop Sansung device and Spotify was working great till a couples of weeks ago after I install the latest version. Have several phone crashes that do not respond from touch...

Hippear24

Casual Listener

667 Views

1 replies

2 likes

  • 667 Views
  • 1 replies
  • 2 likes

Spotify on android wont load much of anything

So I've been dealing with this problem for a while now, but it seems to be getting worse. The oddest part about this problem is that it wasnt consistent before. Essentially what happens is that spotify won't load any pages that isn't my main song lib...

Newbie

So I've been dealing with this problem for a while now, but it seems to be getting worse. The oddest part about this problem is that it wasnt consistent before. Essentially what happens is that spoti...

NiHao_myfriend

Newbie

757 Views

2 replies

1 likes

  • 757 Views
  • 2 replies
  • 1 likes

I'm getting nowhere right now!!

Okay so the spotify team doesn't feel like helping me right now so can someone else pleeeaase tell me what to do!!? None of the features are showing up on my **bleep** phone, there's only like 3 and it sucks because its basically useless! I already t...

Visitor

Okay so the spotify team doesn't feel like helping me right now so can someone else pleeeaase tell me what to do!!? None of the features are showing up on my **bleep** phone, there's only like 3 and ...

user-removed

Not applicable

552 Views

4 replies

0 likes

  • 552 Views
  • 4 replies
  • 0 likes

download using cellular

I have an andriod and i want to download local files from my computer but the download using cellular is greyed out. btw i also have premium

Newbie

I have an andriod and i want to download local files from my computer but the download using cellular is greyed out. btw i also have premium

Joe

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Up next

Hi, there is an up next button on the iPad app, but not on android. I'm listening to a song radio, I'd like to insert a random song but it will only add it to the queue. Any ideas?

Casual Listener

Hi, there is an up next button on the iPad app, but not on android. I'm listening to a song radio, I'd like to insert a random song but it will only add it to the queue. Any ideas?

Joe

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Solved!! Saving offline to android SD help.

So I have a very special situation I'm looking for help about. So my question and situation is that I have a family member who is in the navy and would love to have his Spotify with him on the boat, this is challenging because they have no internet a...

Casual Listener

So I have a very special situation I'm looking for help about. So my question and situation is that I have a family member who is in the navy and would love to have his Spotify with him on the boat, ...

Joe

Community Legend

669 Views

3 replies

0 likes

  • 669 Views
  • 3 replies
  • 0 likes

Spotify on Andorid Auto not working with Samsung Galaxy S8

Does anyone know how to get Spotify working on Android Auto connected to a Samsung Galaxy S8?

Newbie

Does anyone know how to get Spotify working on Android Auto connected to a Samsung Galaxy S8?

Joe

Community Legend

1199 Views

1 replies

0 likes

  • 1199 Views
  • 1 replies
  • 0 likes

Solved!! Clear saved songs

Is there a way to wipe all songs from library instead of doing it one at a time or album by album

Newbie

Is there a way to wipe all songs from library instead of doing it one at a time or album by album

xxjasminetxx

Casual Listener

1624 Views

1 replies

0 likes

  • 1624 Views
  • 1 replies
  • 0 likes