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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410140 Views

554 replies

37 likes

Account
Free
  • 410140 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8949 Views

0 replies

7 likes

  • 8949 Views
  • 0 replies
  • 7 likes

Solved!! Can't see all my playlists on Android Auto

Finally got Android Auto in my car, but I can only see like half of my playlists?

Casual Listener

Finally got Android Auto in my car, but I can only see like half of my playlists?

nathtothep

Music Fan

24107 Views

63 replies

13 likes

  • 24107 Views
  • 63 replies
  • 13 likes

Not All Saved Songs Transferred To New Phone

I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is there a way to get the rest of my saved songs on the ne...

Newbie

I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is ther...

Joe

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Spotify on FiiO music player X5 3rd gen

After downloading some songs through the Spotify app on the X5 3rd gen running Android 5.1, if I power off the X5 3rd gen and power it on again, the downloaded songs will disappear when opening the Spotify. But it it strange that, the songs have gone...

Casual Listener

After downloading some songs through the Spotify app on the X5 3rd gen running Android 5.1, if I power off the X5 3rd gen and power it on again, the downloaded songs will disappear when opening&...

Shadow67

Casual Listener

11832 Views

2 replies

0 likes

  • 11832 Views
  • 2 replies
  • 0 likes

Storage use

App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple developers and address the issue as a real company wo...

Casual Listener

App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple de...

johnnyquest71

Casual Listener

1718 Views

9 replies

0 likes

  • 1718 Views
  • 9 replies
  • 0 likes

App crashes when i try to login

Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login.Ive tried reinstalling the app and have reset my password. The app still crashes.

Newbie

Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login. Ive tried reinstalling the app and have reset my password. The app still crashes.

OptimuzKrice

Roadie

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

lost all my playlist!!! help!

I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried going to my account it says premium. Tried to recover...

Newbie

I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried go...

OptimuzKrice

Roadie

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Multiple offline devices registered to same phone, deletes all music

I've recently installed an SD card to my Moto X Play. After finally getting it to download my music to the SD card, I'm still having issues. Spotify frequently gives me the "no storage area found" error, which is fixed with a phone restart. However, ...

Newbie

I've recently installed an SD card to my Moto X Play. After finally getting it to download my music to the SD card, I'm still having issues. Spotify frequently gives me the "no storage area found" er...

acalvane92

Casual Listener

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

Spotify keeps stopping

Pls advise im paying $12 per month for this **bleep**

Newbie

Pls advise im paying $12 per month for this **bleep**

Robert_W

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Bug - Beta & Official release. Losing offline playlists repeatedly

I'm still getting a very frustrating error that was present in the beta. I set a lot of playlists for offline listening, as I like to hike where there is very little or no cell phone reception. I keep getting an error where as soon as Spotify loses c...

Casual Listener

I'm still getting a very frustrating error that was present in the beta.     I set a lot of playlists for offline listening, as I like to hike where there is very little or no cell phon...

Omnomshibob

Casual Listener

2931 Views

9 replies

6 likes

  • 2931 Views
  • 9 replies
  • 6 likes

Where has my Up Next gone?

I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!

Casual Listener

 I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!

samuraistar05

Casual Listener

504 Views

2 replies

0 likes

  • 504 Views
  • 2 replies
  • 0 likes

Music undownloading itself?

Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?

Newbie

Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?

Tom

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Music

All of my music got deleted two times, just a couple of playlists got saved, need help

Casual Listener

All of my music got deleted two times, just a couple of playlists got saved, need help

Tom

Community Legend

632 Views

3 replies

0 likes

  • 632 Views
  • 3 replies
  • 0 likes

Música chiando ao tocar - Music Play Error

Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu consigo executar normalmente, apenas em celulares an...

Casual Listener

Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu c...

user-removed

Not applicable

3992 Views

6 replies

3 likes

  • 3992 Views
  • 6 replies
  • 3 likes

Collaborative playlist

Hi all,is there any specific way to follow related to the ability of adding a track to a playlist owned by me ?I mean, I have a collaborative playlist and one of my follower can't add a track to it (can see and play tracks in it but can't add).Let me...

Casual Listener

Hi all, is there any specific way to follow related to the ability of adding a track to a playlist owned by me ? I mean, I have a collaborative playlist and one of my follower can't add a trac...

IvanL2

Casual Listener

379 Views

2 replies

0 likes

  • 379 Views
  • 2 replies
  • 0 likes

local songs in playlist cant be deleted

i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete these from my phone (galaxy s7)?

Newbie

i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete thes...

Joe

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Can't open Genius Behind the Lyrics

I can't open the genius lyrics. The button doesn't show up

Newbie

I can't open the genius lyrics. The button doesn't show up

Joe

Community Legend

922 Views

1 replies

1 likes

  • 922 Views
  • 1 replies
  • 1 likes

it erases all the offline music once in a while

I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldnt pay for it.A realy unsatisfied costumer

Casual Listener

I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldn...

guilhermecos

Casual Listener

602 Views

2 replies

1 likes

  • 602 Views
  • 2 replies
  • 1 likes

Superuser Contribution Chromecast Audio's don't show on Samsung Galaxy S7

Hello everyone, I'm having a strange issue. As a private smart phone i use a samsung galaxy S7. As a work phone I use a Galaxy A5. On my S7 Spotify Connect does not show my chromecast audio in the device list when I arrive at home. When running spoti...

Regular

Hello everyone,   I'm having a strange issue. As a private smart phone i use a samsung galaxy S7. As a work phone I use a Galaxy A5.    On my S7 Spotify Connect  does not show ...

DualDevil

Regular

3176 Views

13 replies

3 likes

  • 3176 Views
  • 13 replies
  • 3 likes

Can't sync local files

Hi there, I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spotify to fix that, but in the meantime I just want to listen to my...

Visitor

Hi there,   I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spo...

Joe

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Previous song displayed in the car

Hi,I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2). When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous song that is displayed on the screen instead of the current one....

Casual Listener

Hi, I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2).   When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous so...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes