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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5997 Views

0 replies

7 likes

  • 5997 Views
  • 0 replies
  • 7 likes

Sound Quality on Zenfone 3 / EQ / Suggestion

Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have decreased in this device. I have already tested the same song...

Newbie

Hello,   - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have d...

baldner

Newbie

2645 Views

4 replies

1 likes

  • 2645 Views
  • 4 replies
  • 1 likes

Someone help !!

So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me in for a couple hours till the same thing happens ag...

Newbie

So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me i...

MattSuda

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

I want to REARRANGE TRACKS INSIDE PLAYLIST on Android

I'm just not understanding WHY I CANNOT PUT MY MUSIC IN A SPECIFIC ORDER MYSELF. All I do list to music on this app. I use this app on my DESKTOP, my PS4, but 80 PERCENT of the time on MY SAMSUNG. I do the radio, the albums, recommeded stations and p...

Newbie

I'm just not understanding WHY I CANNOT PUT MY MUSIC IN A SPECIFIC ORDER MYSELF. All I do list to music on this app. I use this app on my DESKTOP, my PS4, but 80 PERCENT of the time on MY SAMSUNG. I ...

Mikimoto

Gig Goer

1048 Views

3 replies

2 likes

  • 1048 Views
  • 3 replies
  • 2 likes

Spotify randomly pauses

My spotify app randomly pauses when I'm listening to music, I have a galaxy s6 if that helps. I also update the app whenever needed. Then when I go back to the app it'll start playing again

Newbie

My spotify app randomly pauses when I'm listening to music, I have a galaxy s6 if that helps. I also update the app whenever needed. Then when I go back to the app it'll start playing again

Andehh

Music Fan

700 Views

2 replies

0 likes

  • 700 Views
  • 2 replies
  • 0 likes

Devices (Sonos) visible but greyed out

I have two Sonos speakers which havebeen playing via Spotify perfectly until recently. Both speakers are visible, but greyed out and can't be selected. The same speakers are visible and work fine on my wife's phone. Any ideas? Many thanks.

Newbie

I have two Sonos speakers which have been playing via Spotify perfectly until recently. Both speakers are visible, but greyed out and can't be selected. The same speakers are visible and work fine o...

Zoddy

Casual Listener

4494 Views

2 replies

0 likes

  • 4494 Views
  • 2 replies
  • 0 likes

"See All Songs" function has disappeared

Has anybody else experienced this? It means that I can't shuffle through my entire playlist folder or locate individual songs without going into each playlist.It also means that I can't work my way through my playlists by song title.Help!

Newbie

Has anybody else experienced this? It means that I can't shuffle through my entire playlist folder or locate individual songs without going into each playlist. It also means that I can't work my w...

gruftify

Casual Listener

737 Views

5 replies

9 likes

  • 737 Views
  • 5 replies
  • 9 likes

Deleted all the files..

So I decided to grab another older phone I had lying around to use for music, and removed the SD from my primary phone that had about 10GB of saved music (Spotify files) and when I try and sync up my music on the other device, the switch up had remov...

Regular

So I decided to grab another older phone I had lying around to use for music, and removed the SD from my primary phone that had about 10GB of saved music (Spotify files) and when I try and sync up my...

ChinoroundeYe

Regular

496 Views

2 replies

0 likes

  • 496 Views
  • 2 replies
  • 0 likes

Delete my facebook.

Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?

Newbie

Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?

Maxim

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Spotify crashes when in background

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow. I've tried:- Uninstalling/reinstalling- Clearing cache/data/downloads- Setting batter...

Regular

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow.   I've tried: - Unins...

907 Views

0 replies

2 likes

  • 907 Views
  • 0 replies
  • 2 likes

Cannot Download Non-Spotify Songs

Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spotify songs after this issue. Im using the same intern...

Casual Listener

Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spoti...

Ricecrackerz

Casual Listener

846 Views

1 replies

0 likes

  • 846 Views
  • 1 replies
  • 0 likes

Titres indisponible en hors connexion

Bonjour,Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier.Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaient soit disante pas disponible en hors connexion,portant...

Newbie

Bonjour, Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier. Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaien...

974 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Spotify plays random songs not in playlist (and not at all related to anything I've ever played)

Hi,I've been using Spotify Premium on my current Android phone for about 2 years now with no issues. Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playlist I listen to all the time and the music will cut out sudd...

Newbie

Hi, I've been using Spotify Premium on my current Android phone for about 2 years now with no issues.  Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playli...

917 Views

0 replies

3 likes

  • 917 Views
  • 0 replies
  • 3 likes

Can't Download songs even if Download using cellular is turned on fo Samsung S7 Edge

Help please.I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keeps on showing everytime. I have turned it on and off but...

Visitor

Help please. I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keep...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

My Equalizer is gone!

Recently I have noticed that my Equalizer is gone, I have premuim and I started using a lg g4 and it is andriod version 6.0

Newbie

Recently I have noticed that my Equalizer is gone, I have premuim and I started using a lg g4 and it is andriod version 6.0

luchomazzola

Casual Listener

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Solved!! track no more available

So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and reinstalled the app. Before restarted it, I deleted al...

Newbie

So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and rei...

MattSuda

Spotify Star

547 Views

1 replies

1 likes

  • 547 Views
  • 1 replies
  • 1 likes

Playlist often unaivalable offline and logout offline

I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don't have connection I cannot listen to the whole play...

Newbie

I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don'...

Jonnyf16

Newbie

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Change of country

Hello there,I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because my country is different from our family's one. How cou...

Newbie

Hello there, I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Removed the ability to shuffle play all playlist in a folder?

In the new update for the Android app, it seems they removed the option to play all playlist in a folder, is that true? I used it all the time because I follow a lot of playlist and to be able to listen to them all in shuffle mode where fantastic... ...

Casual Listener

In the new update for the Android app, it seems they removed the option to play all playlist in a folder, is that true? I used it all the time because I follow a lot of playlist and to be able to lis...

daxl70

Casual Listener

52800 Views

283 replies

153 likes

  • 52800 Views
  • 283 replies
  • 153 likes

Missing released song

Hi guy's him a french canadian and yesterday a french artist called benash released a new featuring whit booba on spotify and every one in france have it on spotify but for me and my friend in canada we its not there for some reason could some one he...

Newbie

Hi guy's him a french canadian and yesterday a french artist called benash released a new featuring whit booba on spotify and every one in france have it on spotify but for me and my friend in canada...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Deleting tracks.

Hi All,Am trying to get rid of some tracks from my playlists so I can add other stuff (so it's available offline). I have the option to 'remove from playlist' but some songs are on more than one playlist & I want to get rid of them entirely. Any idea...

Regular

Hi All, Am trying to get rid of some tracks from my playlists so I can add other stuff (so it's available offline). I have the option to 'remove from playlist' but some songs are on more than one pl...

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes