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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111375 Views

26 replies

3 likes

  • 111375 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224011 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224011 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581275 Views

79 replies

3 likes

  • 581275 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478553 Views

577 replies

40 likes

Account
Free
  • 478553 Views
  • 577 replies
  • 40 likes

Solved!! I can login on Browser but not on smartphone

Hello people, please help me I can login with my account on browser but not on smartphone. Thanks for the help

Newbie

Hello people, please help me I can login with my account on browser but not on smartphone. Thanks for the help ❤️

Joe

Community Legend

1493 Views

7 replies

0 likes

  • 1493 Views
  • 7 replies
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Descargas

Hola, saben que tengo Spotify en mi motorola y no me aparece la función de descargas y tengo Spotify premium?? Como lo arreglo si lo he desinstalado muchas veces y nadaAYUDAAAA

Newbie

Hola, saben que tengo Spotify en mi motorola y no me aparece la función de descargas y tengo Spotify premium?? Como lo arreglo si lo he desinstalado muchas veces y nada AYUDAAAA

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Unable to play seleted tracks

I cannot play individual tracks. I can only play in shuffle mode. I have uninstalled the app and rebooted, twice. This problem has arisen from nowhere! I'm using Android. Can anyone help? Not being able to talk to Specify is very poor, to say the lea...

Casual Listener

I cannot play individual tracks. I can only play in shuffle mode. I have uninstalled the app and rebooted, twice. This problem has arisen from nowhere! I'm using Android. Can anyone help? Not being a...

wasabo

Casual Listener

463 Views

2 replies

0 likes

  • 463 Views
  • 2 replies
  • 0 likes

All album downloads gone but they have remained saved? Playlist downloads unaffected

All my album downloads have gone today, but Playlist downloads have remained? This is a peculiar bug as it deleted all my album downloads (1,500 or so) but left them in my library as saved. This has happened on some scale beforehand but usually it wo...

Newbie

All my album downloads have gone today, but Playlist downloads have remained? This is a peculiar bug as it deleted all my album downloads (1,500 or so) but left them in my library as saved. This has ...

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Spotify keep crashing, phone reboots automatically

Every time I open the Spotify app, it makes my phone reboot. I have looked for solutions but is looks like no one has the exact same problem as me.I use a Samsung Galaxy A5 2017 running Android 6.0.1I just bought premium before that it worked like it...

Casual Listener

Every time I open the Spotify app, it makes my phone reboot. I have looked for solutions but is looks like no one has the exact same problem as me. I use a Samsung Galaxy A5 2017 running Android 6...

Dirkvo

Casual Listener

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

offline songs not available on android

Hi, So i bought this new phone and this happened to me. I currently have a Motorola Moto Z Play, running android 7.0I have Spotify Premium, also installed the app on my laptop. I also have a playlist with songs of my own (not available on Spotify), p...

Casual Listener

Hi,     So i bought this new phone and this happened to me. I currently have a Motorola Moto Z Play, running android 7.0 I have Spotify Premium, also installed the app on my laptop. I als...

LucasMO

Casual Listener

1140 Views

5 replies

0 likes

  • 1140 Views
  • 5 replies
  • 0 likes

Cracking noise on all music

Hy!I have been experiencing a cracking noise on all my songs when the screen of my phone (lg g3) is off. When the screen is on i dont seem to have the issue. I have it on both steamed and downloaded songs.Ive already tried an clean reinstall, switchi...

Newbie

Hy! I have been experiencing a cracking noise on all my songs when the screen of my phone (lg g3) is off. When the screen is on i dont seem to have the issue. I have it on both steamed and downloa...

yaskyp

Newbie

508 Views

1 replies

2 likes

  • 508 Views
  • 1 replies
  • 2 likes

Add Equalizer in Spotify android 7.0

I have an android7.0. is there an eq in spotify

Newbie

I have an android7.0. is there an eq in spotify

Joe

Community Legend

1006 Views

1 replies

0 likes

  • 1006 Views
  • 1 replies
  • 0 likes

Entire offline library removed and re-downloading

Hi, Running on LG G4 with 6.0. I have about 1,000 songs downloaded to my SD card so I don't need to stream. I'm always connected to the internet either via wi-fi or data provider so I don't run the app in offline mode. Anyway, when I got to work and ...

Newbie

Hi,    Running on LG G4 with 6.0.    I have about 1,000 songs downloaded to my SD card so I don't need to stream. I'm always connected to the internet either via wi-fi or data...

ghashpl

Casual Listener

818 Views

1 replies

0 likes

  • 818 Views
  • 1 replies
  • 0 likes

Spotify wont run properly on backround

Hello, i have premium account and on my Moto G4 Plus with Android Marshmallow from a few months every time i play music and open others apps such facebook,google chrome,instagram the music stops playing without any reason..its very annoying, i tried ...

Newbie

Hello, i have premium account and on my Moto G4 Plus with Android Marshmallow from a few months every time i play music and open others apps such facebook,google chrome,instagram the music stops play...

262 Views

0 replies

0 likes

  • 262 Views
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Superuser Contribution Can't access Downloaded albums on S6.

it looks as if the path between spotify and where my downloaded albums are stored on the phone is out of sync. When I go to where the files are and I click to open I would expect it to open in Spotify but it opens in Pocket Cast or some other app. I ...

Newbie

it looks as if the path between spotify and where my downloaded albums are stored on the phone is out of sync. When I go to where the files are and I click to open I would expect it to open in Spotif...

Leonardo

Roadie

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify traba celular y lo reinicia

En mi Samsung Galaxy S5 SM-G900H tengo este problema, todo funciona bien mientras la pantalla esta prendida, pero el problema es cuando lo bloqueo, la música sigue reproduciéndose pero despues de 2-15 minutos se traba, como si se quedara rayado y se ...

Newbie

En mi Samsung Galaxy S5 SM-G900H tengo este problema, todo funciona bien mientras la pantalla esta prendida, pero el problema es cuando lo bloqueo, la música sigue reproduciéndose pero despues de 2-1...

Leonardo

Roadie

5227 Views

3 replies

1 likes

  • 5227 Views
  • 3 replies
  • 1 likes

Solved!! Spotify App stops while playing a specific song

Hi together, I really feel kind of lost because I have no clue what is going on. It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playing XYZ in my Android App, I hear music, but no info about the...

Casual Listener

Hi together, I really feel kind of lost because I have no clue what is going on.   It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playin...

foAW

Casual Listener

4588 Views

3 replies

0 likes

  • 4588 Views
  • 3 replies
  • 0 likes

Mobile Has 3 Icons?

Hi all, Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can access it on desktop, but not here. Others can login fine on my pho...

Casual Listener

Hi all,   Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can ac...

Joe

Community Legend

675 Views

3 replies

0 likes

  • 675 Views
  • 3 replies
  • 0 likes

Why not sync iTunes Playlists?

I was trying to figure out how to use my local files to play inside Spotify and then sync that files to my Android device. The best option i found until now is that: Enable local files from iTunes;Import all iTunes playlists with File > Import playli...

Regular

I was trying to figure out how to use my local files to play inside Spotify and then sync that files to my Android device. The best option i found until now is that:   Enable local files...

edir

Regular

786 Views

1 replies

1 likes

  • 786 Views
  • 1 replies
  • 1 likes

Application Lag

Please Help. I had a Samsung Galaxy S4 with spotify, no problems. I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem. Whenever my phone has an unstable internet connection (whether it is Wi-Fi or 3G LTE) th...

Newbie

Please Help.  I had a Samsung Galaxy S4 with spotify, no problems.  I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem.  Whenever my phone h...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Song grey and unplayable on android, but works on ps4

The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play as normal. Is there a possibility to let me here fr...

Newbie

The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play ...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Echo Dot vs Chromecast Audio sound quality connected to a stereo system?

Has anyone tried both? Kicking myself for not comparing them side to side into a stereo system when I had the chance this week.Wondering if maybe the Dot has a dynamic limiter like the CCA but is not defeatable in settings, or a lesser DAC etc.

Music Fan

Has anyone tried both? Kicking myself for not comparing them side to side into a stereo system when I had the chance this week. Wondering if maybe the Dot has a dynamic limiter like the CCA but is...

ClassicalGas

Gig Goer

3542 Views

1 replies

1 likes

  • 3542 Views
  • 1 replies
  • 1 likes

can't play music?

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

Newbie

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

Joe

Community Legend

887 Views

6 replies

0 likes

  • 887 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sound breaking up every couple of minutes on Samsung Galaxy S5

Hello,Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while listening music with some rythm (like rock etc).It h...

Casual Listener

Hello, Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while...

marekwojtaszek

Casual Listener

822 Views

2 replies

0 likes

  • 822 Views
  • 2 replies
  • 0 likes