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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1025 Views
  • 0 replies
  • 4 likes

SPOTİFY KAFAYI YEDİ BANADA YEDİRTTİ!!!!

Arkadaşlar, Spotify kullanmaya başladım preminium üyelik almayı düşünuyorum ama bir sorun kafamı kurcalamaya başladı. Sorun yazılımsal birşey. Htc Desire 816 model telefonumda giriş yaptığım spotify oturumum sürekli kendiliğinden çıkış yapıyor uygula...

  • Casual Listener
  • Arkadaşlar, Spotify kullanmaya başladım preminium üyelik almayı düşünuyorum ama bir sorun kafamı kurcalamaya başladı. Sorun yazılımsal birşey. Htc Desire 816 model telefonumda giriş yaptığım spotify ...
  • batuhantas01
  • Casual Listener
  • 2835 Views
  • 3 replies
  • 0 likes
  • spotify oturum kapatıyor
  • 2835 Views
  • 3 replies
  • 0 likes

Superuser Contribution Control of spotify in the notification bar

Hi, I've been having troubles with the control of the music in the notification bar, the color of the words and the color con the background are the same (white) so, I can't see nothing. I don't know how fix it, if anyone can help me, that's will be ...

  • Casual Listener
  • Hi, I've been having troubles with the control of the music in the notification bar, the color of the words and the color con the background are the same (white) so, I can't see nothing. I don't know...
  • Raulsparza24
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Ads don't play

Recently I've had an ad come up, but never play. The screen stays blank, and both the sides of the time lengths are 00:00. I have to turn off my phone and turn it back on in order for it to stop.

  • Newbie
  • Recently I've had an ad come up, but never play. The screen stays blank, and both the sides of the time lengths are 00:00. I have to turn off my phone and turn it back on in order for it to stop.
  • Joe
  • Community Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

Google cast not found on Android?

I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device. I'm pretty sure it's connected before, I strongly remember doing so but now it's not. It can find my Desktop and my Smart TV but not my older TV wit...

  • Regular
  • I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device.    I'm pretty sure it's connected before, I strongly remember doing so but now it's n...
  • 550 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 550 Views
  • 0 replies
  • 0 likes

I can't move my tracks to an sd card.

There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?

  • Casual Listener
  • There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?
  • MattSuda
  • Spotify Star
  • 17247 Views
  • 1 replies
  • 0 likes
  • sd card
  • 17247 Views
  • 1 replies
  • 0 likes

Not able to play advertisements

HeySince I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app and have to reinstall it.

  • Newbie
  • Hey Since I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app an...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Dont want premium

Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen

  • Regular
  • Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen
  • Rick24
  • Regular
  • 830 Views
  • 10 replies
  • 0 likes
  • 830 Views
  • 10 replies
  • 0 likes

Solved!! Android Spotify Performance Issue: Behind the Lyrics

I was having a terrible time with Spotify on my Android/Samsung Galaxy S7 and S8. UI was slow, and songs would randomly stop playing for up to a few minutes and then restart. Media controls wouldn't work and sometimes the entire app would simply free...

  • Casual Listener
  • I was having a terrible time with Spotify on my Android/Samsung Galaxy S7 and S8.  UI was slow, and songs would randomly stop playing for up to a few minutes and then restart.  Media contro...
  • Fernandez4
  • Casual Listener
  • 1215 Views
  • 1 replies
  • 1 likes
  • 1215 Views
  • 1 replies
  • 1 likes

Very slow loading at times.

I feel like I have to watch the progress circle go around and around for a few minutes every time I want to listen. What is happening here?I have a brand new moto z so don't blame the phone!

  • Newbie
  • I feel like I have to watch the progress circle go around and around for a few minutes every time I want to listen. What is happening here? I have a brand new moto z so don't blame the phone!
  • Steampunksum
  • Roadie
  • 2444 Views
  • 3 replies
  • 3 likes
  • Android
  • 2444 Views
  • 3 replies
  • 3 likes

Spotify app is opening very slow on Android

Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load my songs, radio, popular and so on. It's just unacceptab...

  • Newbie
  • Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load ...
  • Steampunksum
  • Roadie
  • 1638 Views
  • 3 replies
  • 0 likes
  • 1638 Views
  • 3 replies
  • 0 likes

suiciding process...

Hi all and sorry for the misleading title, im not in suiciding process im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or the music is stopped/paused for some time. (15-20min). As a result,...

  • Casual Listener
  • Hi all and sorry for the misleading title, im not in suiciding process 🙂   im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or&nbsp...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Spotify Locked Screen Player (Android 7.0)

Hello everyone:)My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but if not, what is the matter?

  • Casual Listener
  • Hello everyone:) My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but...
  • Rock-digger
  • Newbie
  • 960 Views
  • 3 replies
  • 3 likes
  • 960 Views
  • 3 replies
  • 3 likes

Bug in network selection !

If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything

  • Newbie
  • If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything
  • 246 Views
  • 0 replies
  • 1 likes
  • 246 Views
  • 0 replies
  • 1 likes

Solved!! Unlisted Hotkeys!

The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwdCtrl+r Toggle Repeat mode (Once, infinitely, off)Ctrl+s Toggle Shuffle on/offCtrl+Shift+a Deselect (Tested o...

  • Regular
  • The official support article for the US Spotify hotkeys is out of date, so heres what's missing:   Shift+(Left,Right)      Skip five seconds back/fwd Ctrl+r &nbs...
  • Joe
  • Community Legend
  • 738 Views
  • 6 replies
  • 2 likes
  • 738 Views
  • 6 replies
  • 2 likes

How many offline tracks ?

Hi. I'd like to know how many offline tracks I get ?

  • Casual Listener
  • Hi. I'd like to know how many offline tracks I get ?
  • Joe
  • Community Legend
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Music playlist

It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone

  • Newbie
  • It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Help

Freezes or just stops working when I get this adverisment, help!?

  • Newbie
  • Freezes or just stops working when I get this adverisment, help!?
  • Meepingcow
  • Newbie
  • 315 Views
  • 1 replies
  • 1 likes
  • 315 Views
  • 1 replies
  • 1 likes

armv6 based device

So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?

  • Casual Listener
  • So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?
  • Joe
  • Community Legend
  • 1105 Views
  • 3 replies
  • 0 likes
  • 1105 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Added Recently" sorting function does not work correctly between Desktop and Android

If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recently added" on the the mobile it just ends up somewher...

  • Newbie
  • If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recentl...
  • kardi13
  • Newbie
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Problemas de Descarga/Download problems

¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya no tengo la música descargada, pero mi SD tiene men...

  • Newbie
  • ¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya ...
  • teucuemperigo
  • Newbie
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes