Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30339 Views
  • 60 replies
  • 25 likes
  • 30339 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871486 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871486 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24967 Views
  • 3 replies
  • 0 likes
  • 24967 Views
  • 3 replies
  • 0 likes

Song options aren't working

So I wanted to add a song to one of my playlists and clicked on the options, then I clicked add to Playlist and the option menu went away like nothing happened. So then I tried to create a new Playlist and then delete it but I had the same problem. N...

  • Casual Listener
  • So I wanted to add a song to one of my playlists and clicked on the options, then I clicked add to Playlist and the option menu went away like nothing happened. So then I tried to create a new Playli...
  • Joe
  • Community Legend
  • 222 Views
  • 2 replies
  • 1 likes
  • 222 Views
  • 2 replies
  • 1 likes

Solved!! Can't add song to playlist after latest update

When listening to a song, pressing the three dots and 'Add to playlist', the menu disappears and nothing happens.Expected behavior: Getting a list of my playlists which I can press to add song the song to.Spotify version: 8.2.0.788 armV7Phone: Motoro...

  • Gig Goer
  • When listening to a song, pressing the three dots and 'Add to playlist', the menu disappears and nothing happens. Expected behavior: Getting a list of my playlists which I can press to add song th...
  • ssssaaaa
  • Gig Goer
  • 1038 Views
  • 4 replies
  • 1 likes
  • 1038 Views
  • 4 replies
  • 1 likes

Unstoppable ads

It's happened a few times now, I don't mind normal ads but when the 30 second ad comes on to get 30 minutes ad free music the button to click isn't there. Has anyone else had this problem?

  • Newbie
  • It's happened a few times now, I don't mind normal ads but when the 30 second ad comes on to get 30 minutes ad free music the button to click isn't there. Has anyone else had this problem?
  • RolandSpencer
  • Gig Goer
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Android Auto playlist sorting

Is there any way to sort your playlists in Android Auto?

  • Newbie
  • Is there any way to sort your playlists in Android Auto?
  • MartinStoichkov
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Spotify switch back to mobile phone output when playing via SpotifyConnect and the phone is unlocked

The connection is lost when i unlock my phone via pin or fingerprint.This happens on my Denon AVR-7200WA.If this happens Severin times, I have to restart my phone and Receiver to connect again. This behavior I have for several months.It won't happen ...

  • Casual Listener
  • The connection is lost when i unlock my phone via pin or fingerprint. This happens on my Denon AVR-7200WA. If this happens Severin times, I have to restart my phone and Receiver to connect again....
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Canciones no reproducibles

Hi everybody i want to know why i cant hear an artist from Korea. He appears but not his songs. Im from south América. I want to know if is something about location or is something wrong with my account. Sorry for the bad english. Thanks and kisses f...

  • Newbie
  • Hi everybody i want to know why i cant hear an artist from Korea. He appears but not his songs. Im from south América. I want to know if is something about location or is something wrong with my acco...
  • nojams
  • Newbie
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Last.fm, leave me!

So, millenniums ago I downloaded last.fm, and uninstalled it shortly after, as I found it rather useless. But with last.fm removed, Spotify still gives me the notification "Last.fm Error - Wrong Username or Password."So, curiously as I am, I tap this...

  • Newbie
  • So, millenniums ago I downloaded last.fm, and uninstalled it shortly after, as I found it rather useless. But with last.fm removed, Spotify still gives me the notification "Last.fm Error - Wrong User...
  • 566 Views
  • 0 replies
  • 1 likes
  • last.fm scrobble
  • 566 Views
  • 0 replies
  • 1 likes

Shuffle you're drunk..... time to go home....

Shuffle you've been drunk for a long time now, time to go home.... "Spotify’s Shuffle feature is probably the most frequently criticized part of the entire service. It simply doesn’t work for many people, and it hasn’t for a long, long time. No matte...

  • Regular
  • Shuffle you've been drunk for a long time now, time to go home....   " Spotify’s Shuffle feature is probably the most frequently criticized part of the entire service. It simply doesn’t work ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Song Menus Not Working

On the latest update (28/9/16) when I long press a song or tap the 3 dots to get the menu for the song with option such as to go to the artists page or album, add the song to up next etc. None of these options do anything, I press the option that I w...

  • Casual Listener
  • On the latest update (28/9/16) when I long press a song or tap the 3 dots to get the menu for the song with option such as to go to the artists page or album, add the song to up next etc. None of the...
  • slipstream42
  • Regular
  • 1356 Views
  • 3 replies
  • 0 likes
  • 1356 Views
  • 3 replies
  • 0 likes

Problem with the new update

I have not used Spotify for a few days now, so today i discovered the update.When i try to select and song to playlist, the menu just closes and nothing happens. Anyone else have this problem or maybe a solution to this?

  • Newbie
  • I have not used Spotify for a few days now, so today i discovered the update. When i try to select and song to playlist, the menu just closes and nothing happens. Anyone else have this problem or ma...
  • slipstream42
  • Regular
  • 2123 Views
  • 12 replies
  • 7 likes
  • 2123 Views
  • 12 replies
  • 7 likes

Questions about the mobile app

Hello, i got a few questions about the android spotify app.Why can the mobile version of spotify only shuffle a playlist, while on the pc i can select a specific song? this is really annoying, and on top of that, When i click on shuffle a playlist on...

  • Casual Listener
  • Hello, i got a few questions about the android spotify app. Why can the mobile version of spotify only shuffle a playlist, while on the pc i can select a specific song? this is really annoying, and ...
  • Jacob
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Can't stream music, only plays downloaded songs.

I have Motorola Moto M phone. My spotify app can't stream any songs unless you download it and its happening both wifi or data. My downloaded songs works fine. Already re-installed and clear cache.

  • Visitor
  • I have Motorola Moto M phone. My spotify app can't stream any songs unless you download it and its happening both wifi or data. My downloaded songs works fine. Already re-installed and clear cache.
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Logged out of spotify randomly

For weeks now i keep getting logged out and honestly im close to switching to another platform. This happens between 2-3 times every week and it can happen at any time and normally when i lose wifi. I am a premium paying customer. There is only 1 oth...

  • Casual Listener
  • For weeks now i keep getting logged out and honestly im close to switching to another platform.   This happens between 2-3 times every week and it can happen at any time and normally when i lo...
  • zauvier
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Solved!! I cannot add songs to my playlists

Hello, I use Spotify on my Android 4.4.2 and a few days ago i started having a problem to add songs to my playlists. I can listen to songs on my smartphone but I cannot add them to playlists, when i click the button nothing happens, the options just ...

  • Casual Listener
  • Hello,   I use Spotify on my Android 4.4.2 and a few days ago i started having a problem to add songs to my playlists.   I can listen to songs on my smartphone but I cannot add them to ...
  • eisenhorn41
  • Casual Listener
  • 350 Views
  • 5 replies
  • 0 likes
  • 350 Views
  • 5 replies
  • 0 likes

Solved!! Download for offline playing on data network

Hi.I use Spotify on my Android smartphone and since a long time it doesn't allow me to download my playlists when I'm not on a wifi network.There's an option in to change this setting, but doesn't change anything at all.Devs should do something about...

  • Music Fan
  • Hi. I use Spotify on my Android smartphone and since a long time it doesn't allow me to download my playlists when I'm not on a wifi network. There's an option in to change this setting, but doesn'...
  • novembernebel
  • Music Fan
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Again that annoying update / download topic!

Hi,Actually I'm on a longer trip in South-America and love(d) to have my music with me - on Spotify. Well the app did an update and now... (sorry but **bleep**!) it still 'knows' my playlist - but non of the songs are status 'downloaded' though there...

  • Casual Listener
  • Hi, Actually I'm on a longer trip in South-America and love(d) to have my music with me - on Spotify. Well the app did an update and now... (sorry but **bleep**!) it still 'knows' my playlist - but ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Music stop when phone is locked

So I've been using the app for a few months now and I just have one tiny problem.When I try to lock the screen while listening a song the app just stop the song, it just happen when it's locked and I don't think it's a ram issue since I can use other...

  • Newbie
  • So I've been using the app for a few months now and I just have one tiny problem. When I try to lock the screen while listening a song the app just stop the song, it just happen when it's locked and...
  • Joe
  • Community Legend
  • 1168 Views
  • 1 replies
  • 0 likes
  • 1168 Views
  • 1 replies
  • 0 likes

App freezes up whilst playing downloaded playlist

Your app has once again gone into whirl mode where I simply go to play a downloaded playlist, it freezes during playback and refuses to show me my playlists. I'm only asking for your app to understand its MOST BASIC FEATURE WHICH IS DOWNLOADED PLAYLI...

  • Roadie
  • Your app has once again gone into whirl mode where I simply go to play a downloaded playlist, it freezes during playback and refuses to show me my playlists.   I'm only asking for your app to ...
  • EarlPurple
  • Roadie
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Won't save to Sd card 32gb

Hi, I know this question has been asked a lot but I've read through a lot of the posts and nothing has worked. I have a 32sd card that Spotify won't save songs to, sometimes it appears in the storage option in the library settings, most of the time i...

  • Regular
  • Hi, I know this question has been asked a lot but I've read through a lot of the posts and nothing has worked. I have a 32sd card that Spotify won't save songs to, sometimes it appears in the storage...
  • Cheesetroll86
  • Regular
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Spotify pausing

Hi.Currently whilst listening on my android Moto phone Spotify will randomly pause. It's at different times, sometimes it allows me to play again from the same point. Other times i will have to restart Spotify.I haven't installed any new apps to caus...

  • Casual Listener
  • Hi. Currently whilst listening on my android Moto phone Spotify will randomly pause. It's at different times, sometimes it allows me to play again from the same point. Other times i will have to res...
  • 413 Views
  • 0 replies
  • 0 likes
  • pause
    stop
  • 413 Views
  • 0 replies
  • 0 likes