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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111382 Views

26 replies

3 likes

  • 111382 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224021 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224021 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581289 Views

79 replies

3 likes

  • 581289 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478559 Views

577 replies

40 likes

Account
Free
  • 478559 Views
  • 577 replies
  • 40 likes

Downloaded music on SD-Card

Since a week I can't save my downloaded music anymore on my SD-Card, but my mobile phone says the 14GB are still saved.Unfortunately, they aren't saved in the app and I can't play them offline anymore! I need help.

Newbie

Since a week I can't save my downloaded music anymore on my SD-Card, but my mobile phone says the 14GB are still saved. Unfortunately, they aren't saved in the app and I can't play them offline anym...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
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Superuser Contribution spotify devices in playing now not working in new patch

After clicking playing now / connect to devices , it doesnt give option to click on other devices anymore on android galaxy tab3 atleast. Devices have to be changed from spotify settings now. Guess it is a bug. That quick shortcut would be nice again...

Casual Listener

After clicking playing now / connect to devices , it doesnt give option to click on other devices anymore on android galaxy tab3 atleast. Devices have to be changed from spotify settings now. Guess i...

hubadonical

Casual Listener

550 Views

2 replies

0 likes

  • 550 Views
  • 2 replies
  • 0 likes

Songs won't play in app

Music in the Spotify app won't play on my LG. Why is this? I followed this guide, https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 I can only still use shuffle play, it doesn't let me chose what song ...

Regular

Music in the Spotify app won't play on my LG. Why is this?   I followed this guide, https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 &nb...

Jacob

Community Legend

1016 Views

5 replies

0 likes

  • 1016 Views
  • 5 replies
  • 0 likes

Spotify en área de notificaciones android

Los botones que aparecen en el reproductor del area de notificaciones no me funcionan, especificamente el corazón y el de prohibido (usado para eliminar la canción). Así no puedo marcar desde aquí una canción como favorita, siendo necesario abrir la ...

Newbie

Los botones que aparecen en el reproductor del area de notificaciones no me funcionan, especificamente el corazón y el de prohibido (usado para eliminar la canción). Así no puedo marcar desde aquí un...

718 Views

0 replies

0 likes

  • 718 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify turns down the volume af 40 min of running

When I am out running with my headphones on. My galaxy s7 and any other samsung phone turns down the volume on spotify automatic. If I turn it back up, it turns it back down.

Casual Listener

When I am out running with my headphones on. My galaxy s7 and any other samsung phone turns down the volume on spotify automatic. If I turn it back up, it turns it back down.

VorlonB5

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desaparece la música offline

Al momento de guardar la música pasado unos días se borra, es molesto ya que uso datos móviles par descargarla, no quiero cancelar la suscripción.

Newbie

Al momento de guardar la música pasado unos días se borra, es molesto ya que uso datos móviles par descargarla, no quiero cancelar la suscripción.

Mario9806

Newbie

703 Views

3 replies

0 likes

  • 703 Views
  • 3 replies
  • 0 likes

Spotify says i'm offline

I just recently tried searching for a couple new songs in the search section but claims I'm offline. I checked the settings and I'm not set to offline mode. I've logged out of my account, reset my phone, and still says I'm offline.Is there an issue w...

Casual Listener

I just recently tried searching for a couple new songs in the search section but claims I'm offline. I checked the settings and I'm not set to offline mode. I've logged out of my account, reset my ph...

Morty1

Casual Listener

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App Crashes When Playing a Specific Song

When I attempt to play the song under this link: https://open.spotify.com/track/6AAyI2LASfk7ptHw4xrG0O on Spotify for Android, the app partially crashes and the song stops playing. It becomes unable to play any song or connect to another device (the ...

Casual Listener

When I attempt to play the song under this link: https://open.spotify.com/track/6AAyI2LASfk7ptHw4xrG0O on Spotify for Android, the app partially crashes and the song stops playing. It becomes un...

brian-kinney

Casual Listener

4091 Views

2 replies

1 likes

  • 4091 Views
  • 2 replies
  • 1 likes

App turns on, on its own.

I have the new S8 and what I keep noticing is that my app keeps turning on, like I have gone to the app and pressed it.So, I can kill it the and after a while the app icon will be in my notifications tab. Which means the app is literally running all ...

Visitor

I have the new S8 and what I keep noticing is that my app keeps turning on, like I have gone to the app and pressed it. So, I can kill it the and after a while the app icon will be in my notificat...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Low volume on s7 edge

Hi,I have a s7 edge and on spotify premium volume is low and i don't know what to do.Could you please help me with this problem?

Newbie

Hi, I have a s7 edge and on spotify premium volume is low and i don't know what to do. Could you please help me with this problem?

429 Views

0 replies

1 likes

  • 429 Views
  • 0 replies
  • 1 likes

Cant add music to playlist on Galaxy S8+

Hey guys! I don't know if anyone else is having problems or not with this issue but I'm not able to add songs to any of my playlists. I've previously spoken to someone who works with spotify but still no news and that was like a month ago. Any help?

Casual Listener

Hey guys! I don't know if anyone else is having problems or not with this issue but I'm not able to add songs to any of my playlists. I've previously spoken to someone who works with spotify but stil...

tizzylizzy7

Casual Listener

715 Views

6 replies

0 likes

  • 715 Views
  • 6 replies
  • 0 likes

New Update?

I recently got on a new android phone but before that I used spotify mainly on my tablet. When I started using it on my phone I could only skip songs a few times and when I try to click on one song to listen to just it it will not let me. Also when I...

Newbie

I recently got on a new android phone but before that I used spotify mainly on my tablet. When I started using it on my phone I could only skip songs a few times and when I try to click on one song t...

Joe

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

I need a doctor...Spotify Connect

Hi everyoneI have 5 devices at home, PC, MAC, iPhone, Android phone and FireTV. We also have Family subscription and use two accounts with Spotify Connect to FireTV Spotify App.Now here is where the fun begins...PC and FireTV - Wired connectionAndroi...

Newbie

Hi everyone I have 5 devices at home, PC, MAC, iPhone, Android phone and FireTV. We also have Family subscription and use two accounts with Spotify Connect to FireTV Spotify App. Now here is where ...

419 Views

0 replies

0 likes

not working
  • 419 Views
  • 0 replies
  • 0 likes

When I go from offline to online all my downloads become undownloaded

I download all my songs because i travel and do not want to roam but twice not I have been roaming at the lake and went from offline to online to download a song but when I did all my songs became online only, basicly rendering the app usless. did i ...

Visitor

I download all my songs because i travel and do not want to roam but twice not I have been roaming at the lake and went from offline to online to download a song but when I did all my songs became on...

saramaimai

Newbie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue

I have a playlist of songs that I have recently added to. I lissten to this playlist on repeat and I like the order the queue is in but I want these songs to be in it, how do I do it?

Newbie

I have a playlist of songs that I have recently added to. I lissten to this playlist on repeat and I like the order the queue is in but I want these songs to be in it, how do I do it?

Leonardo

Roadie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth bass is distorted only in the car bluetooth.

About 2 weeks ago, I updated my Spotify Premium app, and ever since then, the bass in my car when I connect via bluetooth is either very monotonous, or not even there at times. I'm almost sure its not my car, because when I play music through the rad...

Newbie

About 2 weeks ago, I updated my Spotify Premium app, and ever since then, the bass in my car when I connect via bluetooth is either very monotonous, or not even there at times. I'm almost sure its no...

Leonardo

Roadie

1932 Views

1 replies

2 likes

  • 1932 Views
  • 1 replies
  • 2 likes

Superuser Contribution Samsung S7 Shutsdown

My Samsung S7 edge shutsdown whenever I try to link music from my laptop to my phone. Help!!!

Newbie

My Samsung S7 edge shutsdown whenever I try to link music from my laptop to my phone.    Help!!!

Leonardo

Roadie

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reinstalled. Now can't play albums offline- can see them in library

Spotify kept stalling so I unstained and reinstalled.Now I can see albums in my library but only play them when online. Massively frustrating!

Newbie

Spotify kept stalling so I unstained and reinstalled. Now I can see albums in my library but only play them when online. Massively frustrating!

Leonardo

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Some albums shuffle play and can't stop it.

I'm a premium user and I can't stop some albums from shuffling. I prefer to listen to albums not just songs, if anyone has a clue where to start let me know. Oh, and hitting the shuffle button ain't helping.

Newbie

I'm a premium user and I can't stop some albums from shuffling. I prefer to listen to albums not just songs, if anyone has a clue where to start let me know. Oh, and hitting the shuffle button ain't ...

251 Views

0 replies

1 likes

  • 251 Views
  • 0 replies
  • 1 likes

Saved songs show up on PC but not phone

I have 2 spotify accounts. I recently made the new one for certain reasons and added a bunch of songs from my PC. I logged in on the new account on my android, and it says I have no music at all. I logged out and back in but it still stayed the same....

Newbie

I have 2 spotify accounts. I recently made the new one for certain reasons and added a bunch of songs from my PC. I logged in on the new account on my android, and it says I have no music at all. I l...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes