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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840121 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840121 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13667 Views
  • 1 replies
  • 0 likes
  • 13667 Views
  • 1 replies
  • 0 likes

Black screen on samsung 6edge when i open spotify

I did a recent update on my phone and when I now open spotify all I'm getting is a black screen

  • Newbie
  • I did a recent update on my phone and when I now open spotify all I'm getting is a black screen
  • Joe
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Storage option missing on Android 7.0 Nougat

On the latest version of Android (7.0 Nougat), the Storage option is nowhere to be found. I've enabled all permissions, but the option is still missing. Please look into this. I've attached a screenshot. Android Version: AOSP 7.0 (Nougat)Spotify Vers...

  • Composer
  • On the latest version of Android (7.0 Nougat), the Storage option is nowhere to be found. I've enabled all permissions, but the option is still missing. Please look into this. I've attached a screens...
  • Kamran
  • Composer
  • 83218 Views
  • 12 replies
  • 0 likes
  • Android
    Android 7.0
  • 83218 Views
  • 12 replies
  • 0 likes

Purchased Spotify now speaker cracks

I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Crackle. I turned off The Equalizer and it works a lit...

  • Newbie
  • I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Cra...
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Enlever la lecture en boucle

Bonjour, est-ce normal que je ne puisse pas enlever le mode "lire en boucle" ?

  • Newbie
  • Bonjour, est-ce normal que je ne puisse pas enlever le mode "lire en boucle" ?
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Solved!! How much data use is typical when streaming?

I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G. Is this typical? This amount of data is enough to download the entire uncompressed CDs!

  • Casual Listener
  • I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G.  Is this typical?  This amount of data is enough to download the entire uncompressed CDs!
  • Joe
  • Community Legend
  • 32849 Views
  • 7 replies
  • 0 likes
  • 32849 Views
  • 7 replies
  • 0 likes

Solved!! Local Files won't download on Android

The local files used to work, but when I deleted the playlist that used to work and made a new one, the songs won't download on my phone. I'm using the updated version of Spotify (the one that looks like iOS).

  • Visitor
  • The local files used to work, but when I deleted the playlist that used to work and made a new one, the songs won't download on my phone. I'm using the updated version of Spotify (the one that looks ...
  • Joe
  • Community Legend
  • 486 Views
  • 5 replies
  • 0 likes
  • 486 Views
  • 5 replies
  • 0 likes

Change storage location not appearing

When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6, and a functional 16gb SD card

  • Casual Listener
  • When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6,...
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Spotify doesnt want to download any of my songs !

Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage ! Also i have it on my computer and half of the songs i've downloaded can't be...

  • Newbie
  • Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage !    Also i hav...
  • Joe
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Música importada.

Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcionSe debe al tipo de cuenta?Las 2 son premiumY probe desde el mismo movil

  • Casual Listener
  • Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcion Se debe al tipo de cu...
  • carloslora97
  • Casual Listener
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

Unknown error

My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???

  • Casual Listener
  • My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???
  • Catee
  • Community Legend
  • 2207 Views
  • 5 replies
  • 0 likes
  • 2207 Views
  • 5 replies
  • 0 likes

'No internet connection available', 'You are offline' when on mobile network, Android

I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network. I tried uninstalling, cleaning cache with no success.Android, LG G4, if that i...

  • Casual Listener
  • I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network.   I tried&...
  • Joe
  • Community Legend
  • 259 Views
  • 4 replies
  • 0 likes
  • 259 Views
  • 4 replies
  • 0 likes

Solved!! Spotify offline playback

When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded... lg g4 32gb int. storage64gb ext. storagepremium account

  • Regular
  • When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded...   lg g4  32gb int. storage 64gb ext. storage premium account&nb...
  • marccharby
  • Regular
  • 389 Views
  • 5 replies
  • 0 likes
  • 389 Views
  • 5 replies
  • 0 likes

Playlists no longer playable

I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray and it won't play. Can I fix this?

  • Newbie
  • I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray a...
  • Joe
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Lots of Tracks in 'Songs'

I have what seems to be many more tracks when I look at what is in 'Songs'.I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or from a play list.So is there anyway of removing from m...

  • Casual Listener
  • I have what seems to be many more tracks when I look at what is in 'Songs'. I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or...
  • Joe
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Cannot go online while on cellular data - MTel Bulgaria

For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the second one is on wi-fi. Please help !!

  • Casual Listener
  • For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the ...
  • Joe
  • Community Legend
  • 419 Views
  • 4 replies
  • 0 likes
  • 419 Views
  • 4 replies
  • 0 likes

7 day trial

Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up

  • Newbie
  • Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up
  • Joe
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Singles not showing on artist page

Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?

  • Newbie
  • Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?
  • Joe
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Sync offline playlists

Hi there,I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen offline the same playlists on my second device without...

  • Newbie
  • Hi there, I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen o...
  • Joe
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Car Bluetooth controls stopped working

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung Galaxy S7 with Android vesion 6.0.1. Any idea why ...

  • Music Fan
  • I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung...
  • crematedman
  • Community Legend
  • 6670 Views
  • 6 replies
  • 1 likes
  • 6670 Views
  • 6 replies
  • 1 likes

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