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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111418 Views

26 replies

3 likes

  • 111418 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224139 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224139 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581402 Views

79 replies

3 likes

  • 581402 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478621 Views

577 replies

40 likes

Account
Free
  • 478621 Views
  • 577 replies
  • 40 likes

Getting Charged

I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the premium. Is it possible for spotify to return that mon...

Newbie

I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the pre...

labelscollected

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Playing music from SD card

I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas

Newbie

I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas  

518 Views

0 replies

0 likes

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Problemas con la música

Tengo problemas con la aplicación, las canciones se cortan constantemente y a los 10 minutos de utilizar la aplicación, me saca automáticamente. Otro problema que tengo que cuando bloqueo el dispositivo y cambio de música, no se reproducen, tengo que...

Newbie

Tengo problemas con la aplicación, las canciones se cortan constantemente y a los 10 minutos de utilizar la aplicación, me saca automáticamente. Otro problema que tengo que cuando bloqueo el disposit...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Cannot log into Spotify from Android phone

Hi, am having big problem! Am unable to log into Spotify from my Android phone - yet I did a few days ago. So I have reset password three times, each time still not able to log into account. On third time I reset passwrod and failed log in from Andoi...

Visitor

Hi, am having big problem! Am unable to log into Spotify from my Android phone - yet I did a few days ago. So I have reset password three times, each time still not able to log into account. On third...

Joe

Community Legend

660 Views

3 replies

0 likes

  • 660 Views
  • 3 replies
  • 0 likes

Self Spotify on Android Wear 2.0

Hi, im interesting of buying the LG sport watch and I wanted to ask if Spotify on Android Wear have the same functionality as on tizen os,I mean connect to Spotify not from the phone , by the lte connection.Listen to the music though the watch speake...

Newbie

Hi, im interesting of buying the LG sport watch and I wanted to ask if Spotify on Android Wear have the same functionality as on tizen os, I mean connect to Spotify not from the phone , by the lte c...

664 Views

0 replies

2 likes

  • 664 Views
  • 0 replies
  • 2 likes

Facebook login for Spotify on Android not working

Opened the app last morning and I was logged out. Tried logging in with Facebook. I get the authorization confirmation message, but after pressing continue, it takes me back to the login screen. I assumed it was a known issue and therefore did not po...

Casual Listener

Opened the app last morning and I was logged out. Tried logging in with Facebook. I get the authorization confirmation message, but after pressing continue, it takes me back to the login screen. I as...

328 Views

0 replies

0 likes

  • 328 Views
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Download

Salve, ho un account Premium e voglio fare il download delle mie canzoni. Come spazio per immagazzinare ho selezionato la mia scheda SD (che ha 16GB liberi) ma quando provo a fare il download si blocca dicendomi "spazio dispositivo insufficiente". Co...

Newbie

Salve, ho un account Premium e voglio fare il download delle mie canzoni. Come spazio per immagazzinare ho selezionato la mia scheda SD (che ha 16GB liberi) ma quando provo a fare il download si bloc...

342 Views

0 replies

0 likes

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Push notifications not working

I can receive email notifications but not push notifications. Any ideas? My settings:App SettingsPhone SettingsWebsite Settings

Music Fan

I can receive email notifications but not push notifications. Any ideas? My settings: App Settings Phone Settings Website Settings

932 Views

0 replies

3 likes

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  • 3 likes

SPOTIFY CAN'T BE DOWNLOADED ONTO SAMSUNG GALAXY S6

I just switched from an iPhone 5c to a samsung galaxy s6 and I can't download spotify!! It says that the app is uncompatible with my device. What?! Does this mean that everyone with a samsung galaxy s6 can't download spotify??

Newbie

I just switched from an iPhone 5c to a samsung galaxy s6 and I can't download spotify!! It says that the app is uncompatible with my device. What?! Does this mean that everyone with a samsung galaxy ...

azadjoy

Newbie

5848 Views

2 replies

0 likes

Samsung galaxy s6 problem download
  • 5848 Views
  • 2 replies
  • 0 likes

No Storage Area Found

Can any one help me with this? Every time I try to open my Spotify I get the no storage area found message I have the space on my phone and sd card I've tried resetting my phone and uninstalled and reinstalled the app but still no luck.

Newbie

Can any one help me with this? Every time I try to open my Spotify I get the no storage area found message I have the space on my phone and sd card I've tried resetting my phone and uninstalled and r...

Joe

Community Legend

922 Views

1 replies

0 likes

  • 922 Views
  • 1 replies
  • 0 likes

Takes very long to find chromecast

*please move to right section*I press a button to power my speakers and a chromecast audio.I wait a little while, chromecast is not showing in spotify.I switch to Google Home, the chromecast is showing as ready to cast.I go back ro Spotify, sometimes...

Casual Listener

*please move to right section* I press a button to power my speakers and a chromecast audio. I wait a little while, chromecast is not showing in spotify. I switch to Google Home, the chromec...

437 Views

0 replies

0 likes

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searching for music or radio plays doesn't work sometimes

I only search for music in WLAN areas, so I have no experiences with the search in mobile connections.But in our WLAN I cannot find ANY music when this error occurs. Every search in declined or not transmitted or something else. But the result is no ...

Casual Listener

I only search for music in WLAN areas, so I have no experiences with the search in mobile connections. But in our WLAN I cannot find ANY music when this error occurs. Every search in declined or not...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
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Running out of skips

Brief description of the issue: spotify will not let me skip more than 6 songs. I know that these skips used to refresh hourly, but now they do not refresh at allSteps to reproduce the issue: skip 6 songs and wait. The skip button remains greyed out ...

Regular

Brief description of the issue: spotify will not let me skip more than 6 songs. I know that these skips used to refresh hourly, but now they do not refresh at all Steps to reproduce the issue: skip ...

macheekylala

Newbie

1558 Views

1 replies

1 likes

  • 1558 Views
  • 1 replies
  • 1 likes

Black Screen of Death when starting Spotify

Whe starting Spotify I the app doesn't start at all and shows only a black screen.Steps to reproduce the issue:I was playing music from Spotifymy phone screen was switched off and after some minute(s) (1 or 2) the song stopped.BTW: We were listening ...

Casual Listener

Whe starting Spotify I the app doesn't start at all and shows only a black screen. Steps to reproduce the issue: I was playing music from Spotify my phone screen was switched off and after so...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
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last.fm offline

Hi, very good,I have a question I want to use last.fm's service but at the same time I want to listen to music offline. After a lot of testing, I have verified that if I listen to offline music I do not register it at last.fm. My question is, if I do...

Newbie

Hi, very good, I have a question I want to use last.fm's service but at the same time I want to listen to music offline. After a lot of testing, I have verified that if I listen to offline music I d...

adalbert

Casual Listener

2050 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify syns inte vid användning av andra program

Spotify syns inte när jag t ex tittar på Facebook i mobilen. Utan måste stänga ner programmen för att byta låt när jag lyssnar. Är det någon inställning? Förut har jag ju kunnat dra ner spotify uppifrån, men nu finns inte ikonen kvar. Har en Huawei h...

Newbie

Spotify syns inte när jag t ex tittar på Facebook i mobilen. Utan måste stänga ner programmen för att byta låt när jag lyssnar. Är det någon inställning? Förut har jag ju kunnat dra ner spotify uppif...

294 Views

0 replies

0 likes

  • 294 Views
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Spotify automatically removing saved offline music

I have noticed on multiple versions that I will save a bunch of albums for offline and then a few days later they have either all disappeared or there are only two or three songs in the album. Is there any fix or am i the only on experiencing it? It ...

Newbie

I have noticed on multiple versions that I will save a bunch of albums for offline and then a few days later they have either all disappeared or there are only two or three songs in the album. Is the...

446 Views

0 replies

1 likes

  • 446 Views
  • 0 replies
  • 1 likes

Solved!! New icon under album art

Under the context menu of any song there is a new icon which seems to be a different colour for every song and looks to be perhaps a indication of the Dynamics of the song? I thought it was because I recently got the Spotify artist's thing but it loo...

Casual Listener

Under the context menu of any song there is a new icon which seems to be a different colour for every song and looks to be perhaps a indication of the Dynamics of the song? I thought it was because I...

rossi1911

Community Legend

2246 Views

1 replies

0 likes

  • 2246 Views
  • 1 replies
  • 0 likes

Switches device when I am in the middle of a song .

Goes to MC-FB-AC-RCD from the device I am on. Either the desktop or my android. Frustratng! Plus It kicks me out of my playlist and goes to the queue. Artists I have never picked. Where are these coming from?

Newbie

Goes to MC-FB-AC-RCD from the device I am on. Either the desktop or my android. Frustratng! Plus It kicks me out of my playlist and goes to the queue. Artists I have never picked. Where are these com...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

Spotify keeps crashing

Everytime I try to open one of my playlists, spotify crashes. Also when I'm trying to search something, the app tells me that I'm offline. Any idea how to fix these problems?I've tried restarting my phone, checked my internet connection and installin...

Newbie

Everytime I try to open one of my playlists, spotify crashes. Also when I'm trying to search something, the app tells me that I'm offline. Any idea how to fix these problems? I've tried restarting...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes