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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387705 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Says I'm offline when I'm not

Why does using the app require so much bandwidth? I don't mean playing the songs, even navigating the app is so slow when I have an almost perfect connection it still hits me with the spinning green circle. Sometimes it says I'm offline when I'm clea...

Regular

Why does using the app require so much bandwidth? I don't mean playing the songs, even navigating the app is so slow when I have an almost perfect connection it still hits me with the spinning green ...

293 Views

0 replies

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Local data from smartphone

Hey there,I used to work often with the local data function. But I am not able to get connected with a laptop or desktop at the moment. It would be great if you could make it possible that we can add songs from local data of our smartphone. It's real...

Newbie

Hey there, I used to work often with the local data function. But I am not able to get connected with a laptop or desktop at the moment. It would be great if you could make it possible that we can a...

Joe

Community Legend

488 Views

1 replies

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I can't find a Spotify-created playlist - has it been deleted?

Hi all,I had a top favourite Spotify playlist, which was always one of the first ones in the Sleep category, called "Lost in Clouds". I listened to it for hours, almost every day, I loved it so much. But, in the past few days, I noticed I can't find ...

Newbie

Hi all, I had a top favourite Spotify playlist, which was always one of the first ones in the Sleep category, called "Lost in Clouds". I listened to it for hours, almost every day, I loved it so muc...

225 Views

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Songs have vanished

Hello all, Can anyone help me out with a problem that has surfaced over the past week. All of my songs in my liabrary have vanished i.e. Your Music > Your Songs. All of my downloaded playlists are still there and I can play those, but everything that...

Newbie

Hello all,   Can anyone help me out with a problem that has surfaced over the past week.   All of my songs in my liabrary have vanished i.e. Your Music > Your Songs.    A...

supermonkey488

Newbie

406 Views

2 replies

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Superuser Contribution Spotify stops working on certain songs

Hi thereHaving a problem with Spotify on my Android 7.0 LG G5. When listening to some songs, they cut off after a minute or two. This has been specifically happening with Lady Gaga: The Cure. Has happened on other songs but can't track them down. The...

Newbie

Hi there Having a problem with Spotify on my Android 7.0 LG G5. When listening to some songs, they cut off after a minute or two. This has been specifically happening with Lady Gaga: The Cure. Has h...

Maria_B

Moderator

292 Views

1 replies

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Superuser Contribution Spotify Won't Sync Specific Local Files From Desktop

Hello, I seem to be running into a small problem while trying to sync some local files on my desktop to my Andriod device. In a specific scenario, I own the Snarky Puppy album "We Like it Here" which was recently taken off of spotify. Because of that...

Newbie

Hello,   I seem to be running into a small problem while trying to sync some local files on my desktop to my Andriod device. In a specific scenario, I own the Snarky Puppy album "We Like it He...

Maria_B

Moderator

305 Views

1 replies

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Superuser Contribution Songs stop randomly.

I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and reinstalled it, deleted cache, restarted the phone several ti...

Newbie

I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and ...

Maria_B

Moderator

323 Views

1 replies

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Superuser Contribution Awesome, redownloading everything again

One hour before I go on holiday for a few weeks. Just great.It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after restarting my phone, it started to redownload all songs...

Visitor

One hour before I go on holiday for a few weeks. Just great. It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after ...

Maria_B

Moderator

345 Views

1 replies

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Superuser Contribution Names of local songs display as "loading..."

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstalling the app a few times, and there was no change. T...

Newbie

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstall...

Maria_B

Moderator

486 Views

1 replies

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Superuser Contribution High high usage

I have wifi connected but spotify is still using a ton of my data... Can i fix that???

Newbie

I have wifi connected but spotify is still using a ton of my data... Can i fix that???

Maria_B

Moderator

370 Views

1 replies

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Superuser Contribution Duda con descargas

Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.

Newbie

Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.

Maria_B

Moderator

322 Views

1 replies

0 likes

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Discover Weekly question

I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily for listening, but I still use Spotify a little. Jus...

Music Fan

I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily f...

bdygert

Music Fan

563 Views

3 replies

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Local files don't show up on phone anymore

I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried following the steps like making sure that my laptop and phone ...

Newbie

I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried follow...

270 Views

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Playlist tab is gone?

I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how well everything was going. However, upon opening up t...

Newbie

I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how we...

Joe

Community Legend

471 Views

1 replies

0 likes

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Downloaded music not showing up offline

Opened spotify today to play some music I had downloaded and now none of the albums I have previously downloaded are coming up offline it says I need to go online and when I do the downloaded song symbol is still next to each song on every album. Ple...

Newbie

Opened spotify today to play some music I had downloaded and now none of the albums I have previously downloaded are coming up offline it says I need to go online and when I do the downloaded song sy...

Basketballgaz

Newbie

1007 Views

1 replies

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[Android] Spotify doesn't detect my microSD card

Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put back the old one and reinstall the app. What can I ...

Newbie

Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put ...

368 Views

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Autoplay persists despite being disabled

I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "similar" tracks). However, dispite disabling this Autopla...

Casual Listener

I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "simila...

338 Views

0 replies

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No puedo reproducir las canciones descargadas

Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo reproducir ninguna de las canciones.

Visitor

Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo ...

579 Views

0 replies

1 likes

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Spotify doesn't work properly on my Galaxy S7 Edge

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been especially bad, I've not been able to use it since abo...

Casual Listener

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been esp...

434 Views

0 replies

1 likes

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Songs removed from 'saved songs'

I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them and resave them. Is there a way to stop Spotify remov...

Newbie

I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them an...

baseuk

Newbie

694 Views

1 replies

1 likes

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