Downloads gone after reboot

[Artim96]

Plan

Premium

Country

Germany

Device

Moto Z2 Play

Operating System

Android 8.0, February patch

My Question or Issue

For the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play them marks them as unavailable.

[Billy-J]

Hey @Artim96, and welcome to the community.

Hope you're doing great! 

Could you try a clean reinstall of the app? If that doesn't help, could you let me know the device name, operating system, and app version?

Let me know how this goes 🙂

[Artim96]

Doesn't help. First thing I tried, OS and device are already given, Spotify version would be the latest two you can get from Playstore

[Billy-J]

Hey @Artim96.

Thanks for the reply! 

Could you try the reinstallation again but before installing the app in the end, please remove all Offline devices from this page.

Keep me posted 🙂