I have just installed a Fire TV in my living room and installed Spotify Connect from Amazon Appstore. When I open the App on the Fire TV neither my iPad Air or iPhone 6 can see the Fire TV. Both are running iOS 8.1 and have latest Spotify iOS Apps. They CAN use Spotify Connect to see each other and stream music to each other, just not the TV.
1. Yes, I am a Premium subscriber (UK). 2. I have tried removing devices from the Spotify account page. It didn't help. 3. Yes, all devices are wirelessly connected to the same network.
Any ideas? My only thought is that this is still a US only feature, but I have no idea how to confirm that or why it should be the case.
Ok, so the issue is to do with Wi-Fi and the Fire TV. After using an Ethernet cable, everything works as expected.
I have tried both radio channels, DMZ, fixed IP for the Fire TV - nothing works. Wired, works first time. Bear in mind that all other devices can Spotify Connect to each other over Wi-Fi, so this is really odd.
For now it looks like I'm going to have to get an extra-long Ethernet cable and hope this gets fixed at some point. Hope this helps someone else!
Hi. Spotify connect is not available for the fire tv, hence why you can control your other ios devices but not the fire. You can go to www.spotify.com/connect for information about what devices are compatible
Please use the search feature before posting a problem/bug/idea. What's a Spotify Rock Star, and how do I become one? Using Spotify Since March 10th 2009 Twitter: @mechanimal82
I really hate forums. There's always someone trying to get their reply rate up for some meaningless title like 'Rock Star'.
Perhaps you should check your facts?
1. There is a huge Spotify logo on the Fire TV box. 2. The only Spotify Amazon Appstore App only supports Spotify Connect when you run it - it does not have its own UI. 3. Spotify have announced it a number of times including this:
I am having the same problem, I am also premium Spotify user and my iPad or Andriod device fails to connect to the Fire TV looks like no one tested it in the uk before launching. Any suggestions out there would be appreciated.
His first suggestion was to make sure multicast was enabled on the router. I have a Linksys WRT1900AC, and it already seems to be enabled (all I can do is filter it), and it also doesn't explain why the iPhone can see the iPad work either. I will post here if I get a solution.
Like a lot of people here I had issues with the Connect app, however I spotted that the Fire was using the 5GHz band of my WiFi connection, whereas the items trying to control it were using 2.4. When I disabled the 5GHz band it worked perfectly every time.
Yeah, I had that thought. All my devices are on the 5GHz channel. I guess its worth trying 2.4GHz on both, but as long as they're the same it should be fine. Whatever the protocol is it shouldn't matter as long as the same network/subnet etc. Worth a try though.
Ok, so Spotify support seems to have stopped responding to my emails now. The list email I got said:
"Could you please double-check if you are signed in on your FireTV to the same account as your other devices?"
Please can someone confirm that there is no way to "sign in" on a Fire TV? As far as I can see its just a dumb Spotify Connect casting App that works in a similar way to AirPlay - the device broadcasts its existance on the network and other devices pick that up.
If there is somwhere to "sign in" then please let me know, but I have looked everywhere, uninstalled and re-installed etc.
Otherwise, if you can't do this then this is pretty uninformed advice. Very frustrating and poor support experience overall.
Could you please double-check if you are signed in on your FireTV to the same account as your other devices?
We look forward hearing back from you soon.
Advisor - Spotify - Cambridge - UK ♫♫
There is nowhere to sign in on the Fire TV!
Not knowing how to solve the problem is one thing (and acceptible), total ignorance of follow-up emails or even acknowlegding and saying "working on it" is completely frustrating. Someone at Spotify wrote this app, it shouldn't be so hard to get support for it! There isn't even a way of escalating.
Seriously considering trying Google Play or something similar at the moment. Sure it won't work on the Fire TV, but I resent paying for a service where my valid concerns/questions are seemingly ignored.