Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
410588 Views
554 replies
37 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I did this, even formatted the SD card). However, no...
I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I...
Casual Listener
833 Views
2 replies
0 likes
I thiught my aux was messed up cause it was only playing through one side but I turned pandora on and it works just fine. Im canceling my subscription if its not fixed
I thiught my aux was messed up cause it was only playing through one side but I turned pandora on and it works just fine. Im canceling my subscription if its not fixed
Community Legend
626 Views
1 replies
0 likes
Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage.I've spent some time searching for an answer but i can only find out how to do it the other way around.I have tried manually moving the cache files from sd...
Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage. I've spent some time searching for an answer but i can only find out how to do it the other way around...
Casual Listener
1796 Views
5 replies
0 likes
I hav ebaout 60 local files that I have been successful in adding to spotify on the windows computer... but when I go to my playlist, and select the "Available Offline" button, those files do not sync on the phone. I have even tried making a playlist...
I hav ebaout 60 local files that I have been successful in adding to spotify on the windows computer... but when I go to my playlist, and select the "Available Offline" button, those files do not syn...
Not applicable
1193 Views
6 replies
0 likes
So I'm having a bit of a problem here, I know there is the ability to add songs from your local files to your Spotify playlists and I'm trying to accomplish this so I can listen to songs not available on Spotify on my mobile device. I did this with m...
So I'm having a bit of a problem here, I know there is the ability to add songs from your local files to your Spotify playlists and I'm trying to accomplish this so I can listen to songs not availabl...
Regular
1193 Views
4 replies
0 likes
I've had spotify premium for a year now and have never had any issues streaming or downloading music on my HTC One M8 or previous phons before about a month ago. Now whenever I download music to my HTC One M8 it says it is downloaded until i lose ser...
I've had spotify premium for a year now and have never had any issues streaming or downloading music on my HTC One M8 or previous phons before about a month ago. Now whenever I download mus...
Community Legend
402 Views
1 replies
0 likes
First, I just want to say that I love spotify and I use it pretty much 24/7. However, I don't understand why when you are on your cell phone, you don't have unlimited skips if you are on wifi. When you are on a tablet, you can do as much as you can o...
First, I just want to say that I love spotify and I use it pretty much 24/7. However, I don't understand why when you are on your cell phone, you don't have unlimited skips if you are on wifi. When y...
Community Legend
433 Views
1 replies
0 likes
Everytime I boot the app I get a blank screen and can't do anything but hit the home key and leave. This happens every other month and I am sick of it. I have been a Premium user for at least 2 years and am very close to taking my business elsewhere....
Everytime I boot the app I get a blank screen and can't do anything but hit the home key and leave. This happens every other month and I am sick of it. I have been a Premium user for at least 2 years...
Community Legend
587 Views
1 replies
0 likes
This just started happening yesterday, I have a Galaxy S4, when I open Spotify there is the typical black backdrop and then in the upper left corner the menu button with the spotify logo, but after that nothing loads and soon I get a message saying "...
This just started happening yesterday, I have a Galaxy S4, when I open Spotify there is the typical black backdrop and then in the upper left corner the menu button with the spotify logo, but after t...
Community Legend
870 Views
5 replies
0 likes
I am a premium user and have playlists dowloaded for offline use on my laptop and android device. Recently, my android songs and playlists were all deleted and when I log back into my account on my phone, it prompts me to download premium as if I hav...
I am a premium user and have playlists dowloaded for offline use on my laptop and android device. Recently, my android songs and playlists were all deleted and when I log back into my account o...
Community Legend
627 Views
4 replies
0 likes
Hi all currently live in S-Korea and get my phone from local store. i find im unable to install spotify! im using premium now but just cant use spotify on my phone at all... Any Help?
Hi all currently live in S-Korea and get my phone from local store. i find im unable to install spotify! im using premium now but just cant use spotify on my phone...
Community Legend
1714 Views
4 replies
0 likes
I'm trying to sync songs from my desktop to my LG G3. It has never shown up in the Device tab. It has never synced the songs. I have... 1. Connected both devices to the same Wi-Fi, opened both apps at the same time, and waited 2. Uninstalled and rein...
I'm trying to sync songs from my desktop to my LG G3. It has never shown up in the Device tab. It has never synced the songs. I have... 1. Connected both devices to the same Wi-Fi, opened ...
Community Legend
724 Views
3 replies
0 likes
I'm thinking of getting a kobo arc 7 soon and I've heard strange things about what version spotify decides to use in 7 inch tablets and that often mobile is installed in them, particularly if they're not "popular" models. Does anybody here have a Kob...
I'm thinking of getting a kobo arc 7 soon and I've heard strange things about what version spotify decides to use in 7 inch tablets and that often mobile is installed in them, particularly if they're...
Community Legend
860 Views
3 replies
0 likes
Hello, I got weird issue. Today I reinstalled Spotify app on my Android and found out that I`m linked to some "nakisastore`s iPhone" device. How it`s possible? That user also switches tracks all the time. I tried to change password but it didn`t help...
Hello, I got weird issue. Today I reinstalled Spotify app on my Android and found out that I`m linked to some "nakisastore`s iPhone" device. How it`s possible? That user also switches tracks all...
Community Legend
444 Views
2 replies
0 likes
Hello. I have yet to find Spotify functionality that alows me to control playback on my Samsung Galaxy III. This is an Rdio feature I have yet to find on Spotify, I hope it exists. Basically I want to plug my phone into a mini plug connected to my st...
Hello. I have yet to find Spotify functionality that alows me to control playback on my Samsung Galaxy III. This is an Rdio feature I have yet to find on Spotify, I hope it exists. Basical...
Community Legend
448 Views
1 replies
1 likes
Got a new phone - Samsung Galaxy s5/ DOwnload spotify and upon logging in it resets every ten seconds, states its offline and does this over and over every ten seconds. I have tried undownloading the app, powering off the phone and redownloading the ...
Got a new phone - Samsung Galaxy s5/ DOwnload spotify and upon logging in it resets every ten seconds, states its offline and does this over and over every ten seconds. I have tried undownloadi...
Newbie
2245 Views
9 replies
0 likes
Hi What is the easyest way to deleate songs from the "starred playlist", I do not whant to gointo the Starred Playlist and brows as it's way to time consuming. So what's the easy way to remove songs from my Starred playlist, I guess I have missed som...
Hi What is the easyest way to deleate songs from the "starred playlist", I do not whant to gointo the Starred Playlist and brows as it's way to time consuming. So what's the easy way ...
Casual Listener
1379 Views
3 replies
0 likes
Hi,I have just installed a Fire TV in my living room and installed Spotify Connect from Amazon Appstore. When I open the App on the Fire TV neither my iPad Air or iPhone 6 can see the Fire TV. Both are running iOS 8.1 and have latest Spotify iOS Apps...
Hi, I have just installed a Fire TV in my living room and installed Spotify Connect from Amazon Appstore. When I open the App on the Fire TV neither my iPad Air or iPhone 6 can see the Fire TV. Bo...
Regular
4254 Views
22 replies
0 likes
After upgrading to 1.6.0.952 there are issues with three things: - the lock screen spotify control randomly disappears - in spotify - the mini cover picture and "now playing" status bar at the bottom randomly disappears - when bringing down the statu...
After upgrading to 1.6.0.952 there are issues with three things: - the lock screen spotify control randomly disappears - in spotify - the mini cover picture and "now playing" status bar ...
Gig Goer
2593 Views
2 replies
0 likes
Hi, I'm an android user, and when I have extreme audio quality turned on, sometimes when I want to listen a song it starts to play but without sound, and I have to retry like 4 times. How can I solve it?
Hi, I'm an android user, and when I have extreme audio quality turned on, sometimes when I want to listen a song it starts to play but without sound, and I have to retry like 4 times. How can I solve...
Community Legend
962 Views
5 replies
0 likes
