Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 28942 Views
  • 60 replies
  • 24 likes
  • 28942 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870893 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870893 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24844 Views
  • 3 replies
  • 0 likes
  • 24844 Views
  • 3 replies
  • 0 likes

Licensing restrictions on my own darn files

A couple of years ago, when the subscription overhaul was announced, I was pissed at the idea that if I switched to free, I'd have play restrictions placed on my own local files in the android app. I was assured by a CSR that that wouldn't be happeni...

  • Casual Listener
  • A couple of years ago, when the subscription overhaul was announced, I was pissed at the idea that if I switched to free, I'd have play restrictions placed on my own local files in the android app. I...
  • Joe
  • Community Legend
  • 280 Views
  • 1 replies
  • 1 likes
  • 280 Views
  • 1 replies
  • 1 likes

Question about mp3 size and horribly slow syncing on my android phone.

Hello, I'm using premium trial so i have few questions about it. I'd like ask u how many mp3's can take my 16 GB SDcard with 96/160/320 bitrate by syncing them offline. For now I'm syncing my starred playlist (2050 tracks) at low kbps (96) . My net i...

  • Roadie
  • Hello, I'm using premium trial so i have few questions about it. I'd like ask u how many mp3's can take my 16 GB SDcard with 96/160/320 bitrate by syncing them offline. For now I'm syncing my sta...
  • Joe
  • Community Legend
  • 903 Views
  • 11 replies
  • 0 likes
  • 903 Views
  • 11 replies
  • 0 likes

Solved!! albums disappear after saving

Whats going on? I save whole albums then when i go back to them there not there. Only 1 or two songs

  • Music Fan
  • Whats going on? I save whole albums then when i go back to them there not there. Only 1 or two songs
  • lowlifescum76
  • Music Fan
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Spotify stops streaming and crashes

Hi everybody, just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like three times now but it still hasn't improved. Please help! Cheer...

  • Visitor
  • Hi everybody,   just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like th...
  • user-removed
  • Not applicable
  • 831 Views
  • 18 replies
  • 0 likes
  • 831 Views
  • 18 replies
  • 0 likes

Solved!! Switch off notification sound

Is it possible to stop Spotify from generating a notification sound when I get a notification. I don't really want to switch off all my notificaitons - I just want it to do it silently when one is generated (so I don't think I have got a text) Richar...

  • Music Fan
  • Is it possible to stop Spotify from generating a notification sound when I get a notification.   I don't really want to switch off all my notificaitons - I just want it to do it silently when on...
  • RichardCollings
  • Music Fan
  • 7659 Views
  • 3 replies
  • 1 likes
  • 7659 Views
  • 3 replies
  • 1 likes

Spotify Connect support on Android 2.1

I have a htc hero which is running 2.1. I had the spotify app on the phone until I had to do a hardware reset. Now when I go to the market place and type spotify in the search bar it doesn't show any results. Please can someone tell me how to get it ...

  • Newbie
  • I have a htc hero which is running 2.1. I had the spotify app on the phone until I had to do a hardware reset. Now when I go to the market place and type spotify in the search bar it doesn't show any...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Android 4.4.2

since I install android last update 4.4.2 n my xperia z, spotify doesn't work anymore! I tried to reinstall it but it don't change anything!

  • Newbie
  • since I install android last update 4.4.2 n my xperia z, spotify doesn't work anymore! I tried to reinstall it but it don't change anything!
  • Rhiannonberk
  • Newbie
  • 1684 Views
  • 4 replies
  • 0 likes
  • 1684 Views
  • 4 replies
  • 0 likes

Can't pick songs over WiFi on Android phone

I've been using Spotify over various WiFi connections on my tablet for some time now. I recently (finally) upgraded from a dumbphone to a spiffy new Moto G, and thought I'd put Spotify on it too. Problem is, when I click a saved song, it won't play. ...

  • Music Fan
  • I've been using Spotify over various WiFi connections on my tablet for some time now.  I recently (finally) upgraded from a dumbphone to a spiffy new Moto G, and thought I'd put Spotify on it to...
  • DJ_Zephyr
  • Music Fan
  • 757 Views
  • 2 replies
  • 0 likes
  • 757 Views
  • 2 replies
  • 0 likes

Spotify Bluetooth

Bonjour, Je souhaiterai savoir comment faire pour avoir les infos de la musique que j'écoute sur Spotify sur mon autoradio? Téléphone : Samsung Galaxy S3 4G Android 4.3 Voiture: Ex Renault Megane 3, maintenant : Seat Leon 3 Merci Hi, I would like to ...

  • Casual Listener
  • Bonjour,   Je souhaiterai savoir comment faire pour avoir les infos de la musique que j'écoute sur Spotify sur mon autoradio?   Téléphone : Samsung Galaxy S3 4G Android 4.3 Voitur...
  • dams47200
  • Casual Listener
  • 929 Views
  • 2 replies
  • 0 likes
  • 929 Views
  • 2 replies
  • 0 likes

[Android] Synced local files not playing any audio

I'm running the most recent versions of Spotify on my Android (Galaxy S4) and OS X, they're both on the same wifi network and in my downloaded playlist on my phone i've got some local files which play just fine on desktop, but when selected in the An...

  • Newbie
  • I'm running the most recent versions of Spotify on my Android (Galaxy S4) and OS X, they're both on the same wifi network and in my downloaded playlist on my phone i've got some local files which pla...
  • Joe
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

queue album not working

It seems the "queue " function isn't working correctly for albums or artiss. It will allow you to queue single tracks, but when used on albums or artists nothing happens. Android kitkat 4.4.3 spotify version 1.1.0.113

  • Roadie
  • It seems the "queue " function isn't working correctly for albums or artiss. It will allow you to queue single tracks, but when used on albums or artists nothing happens. Android kitkat 4.4.3 spot...
  • julj
  • Newbie
  • 1097 Views
  • 10 replies
  • 0 likes
  • Android 4.4
  • 1097 Views
  • 10 replies
  • 0 likes

private Messages

Can't access these even when I am told I have one.

  • Newbie
  • Can't access these even when I am told I have one.
  • Joe
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! Samsung Galaxy Ace: new version of spotify is not compatible with the device

Hello World, i got a problem with my ace. Since yesterday, when the new version of spotify was available, my ace won´t install the new one. It says that my device is not compatible for this version of spotify. Will there be a fix or do i have to buy ...

  • Newbie
  • Hello World,   i got a problem with my ace. Since yesterday, when the new version of spotify was available, my ace won´t install the new one. It says that my device is not compatible fo...
  • Rorey
  • Spotify
  • 31377 Views
  • 181 replies
  • 11 likes
  • 31377 Views
  • 181 replies
  • 11 likes

Xperia z2, discover Feature disappeared

Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten

  • Casual Listener
  • Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten
  • Daniel
  • Community Legend
  • 766 Views
  • 7 replies
  • 0 likes
  • 766 Views
  • 7 replies
  • 0 likes

Spotify stop the reproduction after the advertise.

I play a playlist and play 1 song then play advertise and stop de songs, the app send the message wait for de advertise, but don't reproduce anything. please Help, this is a great App , but just play 1 song now... this beggining after take the premiu...

  • Newbie
  • I play a playlist and play 1 song then play advertise and stop de songs, the app send the message wait for de advertise, but don't reproduce anything. please Help, this is a great App , but just play...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Audio Stutters on Galaxy Note 2 After Most Recent Update

Hi all, I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist. The stuttering is very similar to a CD skipping (brief moment of no music / very low quality audio...

  • Casual Listener
  • Hi all,   I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist.   The stuttering is very si...
  • Joe
  • Community Legend
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Weird data amounts and offline problems

Hi! I'm having some problems with Spotify refusing to store offline playlists on my Sd-card (which is completly empty 64gb card). After downloading about 360 songs it says that Spotifys data amount on my phone is 20.84GB, how can that be? Any ideas o...

  • Casual Listener
  • Hi!   I'm having some problems with Spotify refusing to store offline playlists on my Sd-card (which is completly empty 64gb card). After downloading about 360 songs it says that Spotifys da...
  • Joe
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Songs playing, no sound.

I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward tracks, but even sooner. Song is still playing but...

  • Regular
  • I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward...
  • Joe
  • Community Legend
  • 477 Views
  • 14 replies
  • 0 likes
  • 477 Views
  • 14 replies
  • 0 likes

Smartphone does a restart after clicking next title

Hello everyone ( I'm German, so I hope you understand my problem), i have a "Huawei Ascend P2" Smartphone and use Spotify Premium. Evertyhing works well...i can play the music everywhre with the download of the playlists...but sometimes I get the Pro...

  • Regular
  • Hello everyone ( I'm German, so I hope you understand my problem), i have a "Huawei Ascend P2" Smartphone and use Spotify Premium. Evertyhing works well...i can play the music everywhre with the do...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Cannot log in from any device

I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without any error message. When I try to login to the web p...

  • Casual Listener
  • I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without ...
  • Peter__
  • Community Legend
  • 430 Views
  • 5 replies
  • 0 likes
  • 430 Views
  • 5 replies
  • 0 likes