Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
I use Connect between two android phones for music at parties. Recently, when I try to queue a bunch of songs in a row, after it plays one song from the queue the rest of the queue disappears and it just continues shuffling. I've tried deleting and r...
As an owner of a Moto 360 and an LG G Watch I would love to have a Spotify remote app for Android Wear, plenty of other apps have it baked in, I hear Tinder even has a way to "Swype left" from the watch... I know that for the most part Android Wear t...
I just bought a motorola x in the US (an unlocked phone) and wanted to download spotify today and it says in google play it is not available in my country (Poland, I've been using spotify for a few months now without ANY problem - I pay with my card ...
I have used Spotify since March this year, I remember that when I opened the top lists option, I could see the top lists of every country, now I hate I only can see the playlists of Spain and Colombia (my country). Also, the app recommend me playlist...
I use Spotify Connect a lot with my B&O A9 and works very good. However, my smartphone (an HTC One M7) disconnects from my A9 after 3 or 4 songs, no matter if the screen is on or off, if I leave the Spotify application. This brings some problems: I c...
I'm not sure if this is part of update or not but when I'm on Spotify I cannot skip songs anymore, I have to go to home page and then the function appears in notification bar. REALLY annoying. There used to be a screen you dragged up to skip music wi...
I have T-Mobile and everytime I'm off WiFi spotify tells me in offline and won't let me stream music. I am paying for premium and can't even enjoy music in my car. Tried Uninstalling and reinstalling and it didn't solve it. Help.
Hello, you all. First of all, English is not my first language, so... Second, the problem below only happens on my Nexus 4, running a moded 4.4 Android's ROM. I created a playlist so I can play my iTunes song and, the problem is, some of the songs wo...
Hi I recently bought my a-JAYS Five and tried using them with Spotify on my Samsung Galaxy s5. When i tried using the remote, it started playing a song which was saved on my phone. I deleted all songs from my phone (only had one song), and tried agai...
In the desktop version there (FINALLY!) is a option to filter only full albums from my library, but how to do it in the android app?Oh it's not implemented yet? what a surprise. i guess car integration is much more important than proper CORE FUNCTION...
Hi! Im woundering if you will make it possible to storage offline playlists on android wear devices? I think it would be a really awesome feature!
Hello. My spotify was working fine until one day, i cannot seem to click the "available offline" button. I cannot download any songs for me to be able to listen to it offline. Whenever I click the "available offline" button, it does not work. It just...
I've just come home from a days work (currently working abroad from UK - home location) and spotify won't login on either my android tablet or phone. I use my Facebook account to log in and the passwords are kept safe with "Lastpass" (reccommend btw)...
I'm having an issue with the Spotify app for Android. I recently tried connecting to a pair of Nocs airplay speakers (over airplay) and everything worked fine (including volume control). After syncing to the same speakers over bluetooth however, the ...
For about a month the spotify app wouldn't open, and I came on this website and found a solution to the problem but after a few days the app crashed and wouldn't open again. It is really frustrating because I have sent numerous reports already but no...
Hi, Since yesterday, for each song previously "starred", the related album and artist has been added in "Your Music" without any action from me. It created a huge mess in my library. I have a premium account since 3/4 years. How can I correct that? T...
Hi, I have a premiun account with Spotify because basically I want to listen music offline in my cellphone. I have successfully downloaded playlist to my laptop and I can listen there ok with quality in offline mode. So after that I synced with my ce...
Seit 4 Tagen kann ich keine Musik mehr hören denn sobald ich die Spotify App öffne kommt "Leider wurde Spotify beendet.". Das Daten und Cache Löschen brachte nichts sowie auch die Deinstalltion mit anschließender neu Installation nicht. Problem bleib...
Hi thereIf I upgrade to Spotify Premium can two devices use one account at the same time? Because I'm seeing with Spotify free you cannot use one account at the same time on two devices my dad and I tried to play at same time but it just kept on paus...
I keep trying to upload music that I have on my laptop to spotify. It works, but when I want to play the songs on my phone it says that it's "not available". What do I need to do? I do have paid Spotify.