Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387602 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have spotify premium and a htc one with the latest firmware. If I toggle between offline and online mode it stays in offline mode and after that I can't play music. If it works (sometimes) to switch than it says no internet connection and I can't p...
I have spotify premium and a htc one with the latest firmware. If I toggle between offline and online mode it stays in offline mode and after that I can't play music. If it works (sometimes) to switc...
Community Legend
5423 Views
20 replies
3 likes
Hi, I'm using a fresh 32gb external card and 16GB internal. The problem is the songs are saved on BOTH internal and SD card. I have tried deleting caches, re-installing spotify, clearing date and all that. I can assure that the 0.1GB is the songs fro...
Hi, I'm using a fresh 32gb external card and 16GB internal. The problem is the songs are saved on BOTH internal and SD card. I have tried deleting caches, re-installing s...
Community Legend
775 Views
4 replies
0 likes
*Warning, really bad english!!* Spotify has always worked perfectly for me, but suddenly, one day this just happened. I try to play my music but it immediately pauses. I try to press it several times, but it still won't work. I have tried to play it ...
*Warning, really bad english!!* Spotify has always worked perfectly for me, but suddenly, one day this just happened. I try to play my music but it immediately pauses. I try to press it se...
Community Legend
1266 Views
3 replies
0 likes
Hi, When I open Spotify on my Mac everything is normal. My albums and songs are all there in the section "Your Music". However, when I open the spotify app on my android my albums and songs are gone. This didn't happen to me the first time. Usually I...
Hi, When I open Spotify on my Mac everything is normal. My albums and songs are all there in the section "Your Music". However, when I open the spotify app on my android my albums and songs ar...
Community Legend
1638 Views
1 replies
0 likes
I can't select a specific song from a playlist...everytime i do that, the "shuffle button" highlites. So i only can play in suffle mode. Why is that? I just want select a song from a list without hear every song from the album first:( pleaseee help
I can't select a specific song from a playlist...everytime i do that, the "shuffle button" highlites. So i only can play in suffle mode. Why is that? I just want select a song from a...
Casual Listener
657 Views
1 replies
0 likes
Hi! I'm testing the free month at the moment and wanted to use Spotify Connect with my iTeufel Air Blue Speaker. Unfortunately Connect doesnt seem to find it in the App. I am using a Samsung Galaxy S3 with the newest Android version. My speaker is co...
Hi! I'm testing the free month at the moment and wanted to use Spotify Connect with my iTeufel Air Blue Speaker. Unfortunately Connect doesnt seem to find it in the App. I am using a Samsu...
Casual Listener
947 Views
5 replies
0 likes
So I just upgraded to premium after my account was on free for a couple months, but once i upgraded, it worked for a minute let me click on a song, but after a couple minutes went by, it wouldn't work anymore. But they are available offline, but won'...
So I just upgraded to premium after my account was on free for a couple months, but once i upgraded, it worked for a minute let me click on a song, but after a couple minutes went by, it wouldn't wor...
Casual Listener
963 Views
6 replies
0 likes
I tried to use Spotify on my Roku last night after having been away for a few days. To my dismay, I found that I am now unable to navigate using my Roku remote. One light touch and I'm rushed up or down a list multiple levels, almost always past any ...
I tried to use Spotify on my Roku last night after having been away for a few days. To my dismay, I found that I am now unable to navigate using my Roku remote. One light touch and I'm ru...
Community Legend
752 Views
2 replies
0 likes
What's new in this version (1.5.0) New: More intuitive sidebar navigation. New: “Offers” section on Artist pages. New: Spotify can now speak Swedish and Québécois. Fictitious: This app is wearing a leopard-print onesy.
What's new in this version (1.5.0) New: More intuitive sidebar navigation. New: “Offers” section on Artist pages. New: Spotify can now speak Swedish and Québécois. Fictiti...
Spotify Legend
3893 Views
6 replies
2 likes
I have two pioneer SMA speakers. I had them each working fine with Spotify connect. I then updated my password and chagned my credit card for billing. Whne I next went to play songs and the speakers, they no longer show up on the list of devices. Is ...
I have two pioneer SMA speakers. I had them each working fine with Spotify connect. I then updated my password and chagned my credit card for billing. Whne I next went to play ...
Casual Listener
3065 Views
3 replies
0 likes
Hello, I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my phone does not meet the requirements for the new Spotify app. Is...
Hello, I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my ph...
Community Legend
863 Views
2 replies
0 likes
When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole point of a gift card was to avoid getting wrapped up i...
When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole poi...
Regular
1107 Views
4 replies
0 likes
I want to delete one of my connect devices but ı couldn't find where can i delete.
I want to delete one of my connect devices but ı couldn't find where can i delete.
Community Legend
749 Views
2 replies
0 likes
I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?
I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?
Community Legend
762 Views
1 replies
0 likes
When i try to connect to spotify on my android phone on 4G LTE network, i get the error messsge no internet connection. I tried the troubleshooting suggestion anf still no connevtion
When i try to connect to spotify on my android phone on 4G LTE network, i get the error messsge no internet connection. I tried the troubleshooting suggestion anf still no connevtion
Newbie
8101 Views
12 replies
1 likes
Hello. I have a problem that have happen to me after the latest 2-3 patches on my mobil. i used to transfer huge mp3 files from my computer to my phone with the use of spotify. Think 50-90 min mix before i had no problem fast forwarding in those song...
Hello. I have a problem that have happen to me after the latest 2-3 patches on my mobil. i used to transfer huge mp3 files from my computer to my phone with the use of ...
Casual Listener
645 Views
2 replies
0 likes
Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu". Y estoy online, si no no podría ni buscar la canci...
Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu"....
Casual Listener
1582 Views
2 replies
0 likes
using Spotify for Android mobile app, or Windows 7 Desktop, I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page. The button flickers from "saved", then back to "save." It's like i never clicke...
using Spotify for Android mobile app, or Windows 7 Desktop, I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page. The button...
Regular
3513 Views
6 replies
0 likes
I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is installed and when running it opens for one second and c...
I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is ins...
Casual Listener
2052 Views
2 replies
0 likes
So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen every 10-30 mins (not all songs,but from 3 to 20) its nothi...
So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen eve...
Music Fan
2018 Views
5 replies
0 likes
