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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375770 Views

541 replies

34 likes

Account
Free
  • 375770 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
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  • 7 likes

Unable to navigate using my Roku remote

I tried to use Spotify on my Roku last night after having been away for a few days. To my dismay, I found that I am now unable to navigate using my Roku remote. One light touch and I'm rushed up or down a list multiple levels, almost always past any ...

Casual Listener

I tried to use Spotify on my Roku last night after having been away for a few days.  To my dismay, I found that I am now unable to navigate using my Roku remote.  One light touch and I'm ru...

Daniel

Community Legend

745 Views

2 replies

0 likes

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  • 2 replies
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Release Notes - Spotify for Android (1.5.0)

What's new in this version (1.5.0) New: More intuitive sidebar navigation. New: “Offers” section on Artist pages. New: Spotify can now speak Swedish and Québécois. Fictitious: This app is wearing a leopard-print onesy.

Spotify Legend

  What's new in this version (1.5.0)   New: More intuitive sidebar navigation. New: “Offers” section on Artist pages. New: Spotify can now speak Swedish and Québécois. Fictiti...

Goodman

Spotify Legend

3864 Views

6 replies

2 likes

Android
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Solved!! Spotify Connect Stop Finding My Speakers

I have two pioneer SMA speakers. I had them each working fine with Spotify connect. I then updated my password and chagned my credit card for billing. Whne I next went to play songs and the speakers, they no longer show up on the list of devices. Is ...

Casual Listener

I have two pioneer SMA speakers.  I had them each working fine with Spotify connect.  I then updated my password and chagned my credit card for billing.  Whne I next went to play ...

cnd

Casual Listener

3056 Views

3 replies

0 likes

  • 3056 Views
  • 3 replies
  • 0 likes

Solved!! Spotify mobile version not working after reinstall

Hello, I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my phone does not meet the requirements for the new Spotify app. Is...

Visitor

Hello,   I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my ph...

Daniel

Community Legend

852 Views

2 replies

0 likes

  • 852 Views
  • 2 replies
  • 0 likes

Solved!! Bought a Gift Card and Redeemed it but my account will not become premium.

When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole point of a gift card was to avoid getting wrapped up i...

Regular

When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole poi...

Emo_Hobo

Regular

1088 Views

4 replies

0 likes

  • 1088 Views
  • 4 replies
  • 0 likes

Solved!! connect

I want to delete one of my connect devices but ı couldn't find where can i delete.

Casual Listener

I want to delete one of my connect devices but ı couldn't find where can i delete.

Amarro

Community Legend

737 Views

2 replies

0 likes

  • 737 Views
  • 2 replies
  • 0 likes

Solved!! shuffle

I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?

Newbie

I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?

Carina

Community Legend

696 Views

1 replies

0 likes

  • 696 Views
  • 1 replies
  • 0 likes

No Internet Connection

When i try to connect to spotify on my android phone on 4G LTE network, i get the error messsge no internet connection. I tried the troubleshooting suggestion anf still no connevtion

Regular

When i try to connect to spotify on my android phone on 4G LTE network, i get the error messsge no internet connection. I tried the troubleshooting suggestion anf still no connevtion

eoj

Newbie

8038 Views

12 replies

1 likes

  • 8038 Views
  • 12 replies
  • 1 likes

Fast forwarding on android

Hello. I have a problem that have happen to me after the latest 2-3 patches on my mobil. i used to transfer huge mp3 files from my computer to my phone with the use of spotify. Think 50-90 min mix before i had no problem fast forwarding in those song...

Casual Listener

Hello.    I have a problem that have happen  to me after the latest 2-3 patches on my mobil.  i used to transfer huge mp3 files from my computer to my phone with the use of ...

Chezze

Casual Listener

638 Views

2 replies

0 likes

  • 638 Views
  • 2 replies
  • 0 likes

Solved!! No puedo escuchar musica online pero si buscarla

Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu". Y estoy online, si no no podría ni buscar la canci...

Casual Listener

Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu"....

juanquigley

Casual Listener

1572 Views

2 replies

0 likes

go online to see menu android offline
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Solved!! Can't Save Albums on Android or Windows 7 desktop

using Spotify for Android mobile app, or Windows 7 Desktop, I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page. The button flickers from "saved", then back to "save." It's like i never clicke...

Casual Listener

using Spotify for Android mobile app, or Windows 7 Desktop,  I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page.  The button...

DW-TX

Regular

3486 Views

6 replies

0 likes

  • 3486 Views
  • 6 replies
  • 0 likes

Solved!! Spotify App on android tablet ERROR

I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is installed and when running it opens for one second and c...

Casual Listener

I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is ins...

Samael_

Casual Listener

2040 Views

2 replies

0 likes

Android
Fix
google play
Spotify
tablet
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  • 2 replies
  • 0 likes

Always downloading music

So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen every 10-30 mins (not all songs,but from 3 to 20) its nothi...

Music Fan

So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen eve...

LTMendarynas7

Music Fan

1993 Views

5 replies

0 likes

  • 1993 Views
  • 5 replies
  • 0 likes

Bug: Android version shows Playlist Folder which doesn't exist anymore - no way to delete it

All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be deleted. Playlists created inside this Playlist Fo...

Newbie

All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be...

Daniel

Community Legend

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

No Radio option on Spotify app for Android

I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no option for Radio on my phone. I also pay every month for...

Casual Listener

I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no optio...

Daniel

Community Legend

954 Views

5 replies

0 likes

  • 954 Views
  • 5 replies
  • 0 likes

"Unfortunately, Spotify has stopped."

All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes up with a report or ok box. Nothing happens. I've tried...

Roadie

All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes...

Daniel

Community Legend

1340 Views

1 replies

0 likes

  • 1340 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded Playlist doesnt play all songs in Offline mode - Just some

I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One playlist contains about 230 songs and they look like t...

Regular

I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One pla...

HansOkuChui

Regular

5268 Views

14 replies

1 likes

Android 4.4.2
offline playlist
  • 5268 Views
  • 14 replies
  • 1 likes

Spotify keeps crashing on my Note 2

When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF

Casual Listener

When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF

Daniel

Community Legend

871 Views

3 replies

0 likes

  • 871 Views
  • 3 replies
  • 0 likes

Android 5 lock screen controls.

This is more just a post to ensure the devs are aware... Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls. This means that lockscreen controls aren't displayed for the Spotify app on Android L. The followi...

Community Legend

This is more just a post to ensure the devs are aware...   Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls.   This means that lockscree...

Liam

Community Legend

2301 Views

1 replies

4 likes

  • 2301 Views
  • 1 replies
  • 4 likes

Latest version Spotify Android keeps crashing!

Recently I've noticed that Spotify keeps crashing on Android, It doesn't matter if I'm in an online playlist or an offline synced one. It suddenly stops playing and I need to force it tio stop from my Android settings menu. I'm on Android 4.4.2 and S...

Music Fan

Recently I've noticed that Spotify keeps crashing on Android, It doesn't matter if I'm in an online playlist or an offline synced one. It suddenly stops playing and I need to force it tio stop from...

bulawebs

Casual Listener

8503 Views

13 replies

5 likes

  • 8503 Views
  • 13 replies
  • 5 likes