Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6060 Views

0 replies

7 likes

  • 6060 Views
  • 0 replies
  • 7 likes

[BUG]Repeat album keeps turning on

Is anyone else getting this problem? Not only is the repeat toggle unresponsive on my Note 3 (or maybe I keep missing the hotspot) but it keeps turning on whenever I play a new album or add tracks to the queue. It is off on the desktop client and web...

Community Legend

Is anyone else getting this problem? Not only is the repeat toggle unresponsive on my Note 3 (or maybe I keep missing the hotspot) but it keeps turning on whenever I play a new album or add tracks to...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

[BUG]Adding to play queue when using connect

Someone has mentioned that queuing more than one track when using connect only adds one track to the queue. I have seen this myself today. Note 3 running android 4.4.2 and spotify 1.1.2.453 with pioneer speaker SMA1. Steps to reproduce: Play an album...

Community Legend

Someone has mentioned that queuing more than one track when using connect only adds one track to the queue. I have seen this myself today.   Note 3 running android 4.4.2 and spotify 1.1.2.45...

indieN8

Regular

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
  • 0 likes

Solved!! One Playlist Missing From Android Device

About two weeks ago (maybe after an upgrade) one playlist disappeared from my Galaxy S III. I can see the list on my desktop and laptop and iPad but not on my Android smartphone. I unistalled Spotify, restarted the phone, and then reinstalled Spotify...

Casual Listener

About two weeks ago (maybe after an upgrade) one playlist disappeared from my Galaxy S III.  I can see the list on my desktop and laptop and iPad but not on my Android smartphone.   &nbsp...

garycgreen

Casual Listener

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes

vodafone and premium spotify

I have 2 4g accounts with vodafone which gives me free spotify premium. I can access one fine. The other please help. It all worked fine until had to update spotify, I did this and couldn't remember username. Tried to set up new account but was given...

Casual Listener

I have 2 4g accounts with vodafone which gives me free spotify premium. I can access one fine. The other please help. It all worked fine until had to update spotify, I did this and couldn't re...

daydreameruk

Casual Listener

1197 Views

8 replies

0 likes

  • 1197 Views
  • 8 replies
  • 0 likes

Audio Stutters on Galaxy Note 2 After Most Recent Update

Hi all, I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist. The stuttering is very similar to a CD skipping (brief moment of no music / very low quality audio...

Casual Listener

Hi all,   I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist.   The stuttering is very si...

Joe

Community Legend

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

problems on galaxy fame since update

Hello, I use the app on my Samsung Galaxy Fame, but since the recent update have been unable to access it. Have uninstalled and the re-downloaded but to no avail. Any ideas?

Newbie

Hello, I use the app on my Samsung Galaxy Fame, but since the recent update have been unable to access it. Have uninstalled and the re-downloaded but to no avail. Any ideas?

Peter__

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Can't Save Albums on Android or Windows 7 desktop

using Spotify for Android mobile app, or Windows 7 Desktop, I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page. The button flickers from "saved", then back to "save." It's like i never clicke...

Casual Listener

using Spotify for Android mobile app, or Windows 7 Desktop,  I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page.  The button...

DW-TX

Regular

3396 Views

6 replies

0 likes

  • 3396 Views
  • 6 replies
  • 0 likes

"Make Available Offline" Toggle Switch Missing - Android app

Spotify for Android - Version 1.1.2.453 Premium Account Directions are not very clear (actually incorrect) on how to download a playlist that I found by browsing. I spent the last three days trying to fumble around with this. I guess you need to clic...

Casual Listener

Spotify for Android - Version 1.1.2.453 Premium Account   Directions are not very clear (actually incorrect) on how to download a playlist that I found by browsing.  I spent the last ...

Joe

Community Legend

4848 Views

8 replies

0 likes

  • 4848 Views
  • 8 replies
  • 0 likes

Android Wear Album Art

When using Android Wear watch with Google Play it shows the album art. With Spotify it doesn't. Can you look at adding this please (and Chromecast) Thanks

Newbie

When using Android Wear watch with Google Play it shows the album art.   With Spotify it doesn't. Can you look at adding this please (and Chromecast)   Thanks

Daniel

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

track not available

Hello. I'm from malaysia. May i know what happened to my spotify?? Just now some of the songs have been colored on Grey and say This track is not available. I am a premium user. And also why suddenly Evanescence self titled album suddenly disappeared...

Visitor

Hello. I'm from malaysia. May i know what happened to my spotify?? Just now some of the songs have been colored on Grey and say This track is not available. I am a premium user. And also why suddenly...

Daniel

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Selecting Artist after search crashes/minimizes Spotify

Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the desktop essentially crashing the app. If you select a song "track" it star...

Casual Listener

Installed Spotify on Dell Venue 8 Android tablet.     When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the deskt...

Mk56

Regular

3027 Views

10 replies

0 likes

  • 3027 Views
  • 10 replies
  • 0 likes

Certain ad causing issues

The yahoo live ad keeps coming on, when it does it doesn't play anything. The timer keeps moving saying it's playing and never goes to the next song. It won't let you play another playlist until after it completes, had this happen 4 times just today ...

Newbie

The yahoo live ad keeps coming on, when it does it doesn't play anything. The timer keeps moving saying it's playing and never goes to the next song. It won't let you play another playlist until afte...

Abzanafenza

Newbie

597 Views

1 replies

1 likes

  • 597 Views
  • 1 replies
  • 1 likes

Solved!! New Spotify tablet streaming does not work

Hello, spotify free works on my android phone. If I try to get it running on my tab it failed . I have access to my profile and see my lists. But I cannot get any of the songs started

Regular

Hello,  spotify free works on my android phone. If I try to get it running on my tab it failed . I have access to my profile and see my lists. But I cannot get any of the songs started

jasimir

Regular

3242 Views

9 replies

0 likes

  • 3242 Views
  • 9 replies
  • 0 likes

Google Maps STILL/AGAIN too quiet

I am still most definitely having the whole Google Maps is about half the volume as the music when it tries to navigate issue despite the giant thread (which was locked by mods) claiming to have it fixed. I have 1.1.2.453 which is the most recent upd...

Casual Listener

I am still most definitely having the whole Google Maps is about half the volume as the music when it tries to navigate issue despite the giant thread (which was locked by mods) claiming to have it f...

Darwa

Regular

749 Views

2 replies

0 likes

  • 749 Views
  • 2 replies
  • 0 likes

Spotify connect not working (Andoid-Android and Android-Yamaha Av-Reciever)

Hi Everyone, Since the Update to 1.1.2 spotify connect is not working anymore. I cannot control my phone from my tablet and vice versa. I'm getting an error message in spotify itself. Also I cannot use spotifý connect on my Yamaha RX-V475 from any of...

Regular

Hi Everyone,   Since the Update to 1.1.2 spotify connect is not working anymore. I cannot control my phone from my tablet and vice versa. I'm getting an error message in spotify itself. ...

Peter__

Community Legend

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

Spotify stops streaming and crashes

Hi everybody, just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like three times now but it still hasn't improved. Please help! Cheer...

Visitor

Hi everybody,   just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like th...

user-removed

Not applicable

1308 Views

18 replies

0 likes

  • 1308 Views
  • 18 replies
  • 0 likes

Solved!! Discovery tab missing since a week on all devices

My spotify devices stoped presenting the discovery tab. All of them! I need the discovery tab as it is the way I use most on spotify. Anything I can do to solve this?

Music Fan

My spotify devices stoped presenting the discovery tab. All of them!  I need the discovery tab as it is the way I use most on spotify.  Anything I can do to solve this? 

Alexamorrigan

Casual Listener

4203 Views

3 replies

0 likes

  • 4203 Views
  • 3 replies
  • 0 likes

Spotify reporting full SD card when not - LG G3 (D855, 16GB)

Hi. Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still 7GB left on my phone's internal storage and 14GB free on the S...

Casual Listener

Hi.   Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still ...

Daniel

Community Legend

1342 Views

1 replies

0 likes

  • 1342 Views
  • 1 replies
  • 0 likes

What song was that?

I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back upstairs Spotify wasn't running anymore. I really wa...

Newbie

I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back u...

Daniel

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Selecting songs

It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.

Casual Listener

It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.

Daniel

Community Legend

520 Views

4 replies

0 likes

  • 520 Views
  • 4 replies
  • 0 likes