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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376224 Views

541 replies

34 likes

Account
Free
  • 376224 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7563 Views

0 replies

7 likes

  • 7563 Views
  • 0 replies
  • 7 likes

Respond to messages on mobile app?

Is it possible to respond to messages using the mobile app? I can respond when using my computer but see no option to reply on my mobile app. Any help would be much appreciated.

Casual Listener

Is it possible to respond to messages using the mobile app?  I can respond when using my computer but see no option to reply on my mobile app.   Any help would be much appreciated.

jmangel

Casual Listener

8122 Views

5 replies

3 likes

  • 8122 Views
  • 5 replies
  • 3 likes

Downloaded the update now I cant open the app

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

Visitor

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

Eefjewentelteef

Newbie

1434 Views

4 replies

0 likes

cant open app
Crash
crashes
Update
  • 1434 Views
  • 4 replies
  • 0 likes

Tablet android - Only Shuffle Play

I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?

Newbie

I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?

Amarro

Community Legend

1490 Views

6 replies

0 likes

  • 1490 Views
  • 6 replies
  • 0 likes

Please help me!!

1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Whenever I browse for songs then tap on about 5 songs ...

Regular

1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Wh...

Daniel

Community Legend

727 Views

3 replies

0 likes

  • 727 Views
  • 3 replies
  • 0 likes

Solved!! Your Music PC to Sony Xperia M2.

I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?

Visitor

I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?

user-removed

Not applicable

1198 Views

2 replies

0 likes

  • 1198 Views
  • 2 replies
  • 0 likes

Solved!! offline sync has stopped cuz of limited memory

I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory instead of my external 64gb as before. So I could just g...

Casual Listener

I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory inste...

Daniel

Community Legend

1078 Views

4 replies

0 likes

  • 1078 Views
  • 4 replies
  • 0 likes

Spotify App won't play some Albums

I got Spotify yesterday. Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload and St. Anger. From those, only a few songs are playing. Orion a...

Newbie

I got Spotify yesterday.   Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload ...

Daniel

Community Legend

1059 Views

2 replies

0 likes

  • 1059 Views
  • 2 replies
  • 0 likes

SD Card Completely Useless After Clearing Data + Cache

After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out that it somehow got mounted as read-only so i moun...

Newbie

After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out...

Daniel

Community Legend

828 Views

1 replies

0 likes

  • 828 Views
  • 1 replies
  • 0 likes

swapped phones

So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.

Newbie

So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.

Daniel

Community Legend

1700 Views

1 replies

0 likes

  • 1700 Views
  • 1 replies
  • 0 likes

no sd card

I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work

Newbie

I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work

Daniel

Community Legend

2216 Views

3 replies

0 likes

  • 2216 Views
  • 3 replies
  • 0 likes

Solved!! Unlimited

Hi, I have unlimited on my laptop and now using a tablet< i have adds. Why am I paying $6.99 month. Am I doing something wrong here?

Casual Listener

Hi, I have unlimited on my laptop and now using a tablet< i have adds.      Why am I paying $6.99 month.   Am I doing something wrong here?       &nb...

Daniel

Community Legend

1303 Views

3 replies

0 likes

  • 1303 Views
  • 3 replies
  • 0 likes

Solved!! Black screen on login screen after updating spotify

After the latest update from play store it gives me a black screen when I hit the login button. Then I have to hard reset the phone. I have the same problem with a lot of roms (cm11, miui, paranoidandroid, 4.1, 4.4.3) , that I used for my device (xpe...

Regular

After the latest update from play store it gives me a black screen when I hit the login button. Then I have to hard reset the phone. I have the same problem with a lot of roms (cm11, miui, paranoidan...

jdmachogg

Newbie

10041 Views

9 replies

0 likes

  • 10041 Views
  • 9 replies
  • 0 likes

Cannot get to the Now Playing screen

Sometimes when I am playing music, I have no way of getting to the Now Playing screen. So I can't pause or skip/rewind my music, turn shuffle on or off, or do other things that I can only do from the Now Playing screen. Normally there is that bar acr...

Regular

Sometimes when I am playing music, I have no way of getting to the Now Playing screen.   So I can't pause or skip/rewind my music, turn shuffle on or off, or do other things that I can only ...

AdLentis

Regular

10481 Views

10 replies

0 likes

Android
Now playing
  • 10481 Views
  • 10 replies
  • 0 likes

Track degradation or skipping when streming bluetooth to car

Hi All, often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC One M7),Changing ROM of the phone, changing the quality of th...

Casual Listener

Hi All,   often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC...

Daniel

Community Legend

1976 Views

5 replies

0 likes

  • 1976 Views
  • 5 replies
  • 0 likes

Spotify app won't play any music

Hi all This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and there was no sound. I was able to move the slider further along...

Regular

Hi all   This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and t...

lefrickster

Regular

12106 Views

7 replies

1 likes

  • 12106 Views
  • 7 replies
  • 1 likes

Spotify asking "continue or..."

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. However, playing on the tab3 takes precedence over the N...

Visitor

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. Howev...

Daniel

Community Legend

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

SD Card Error

I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check that you have a working SD card and free space." My SD card ha...

Casual Listener

I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check t...

Spotsify

Casual Listener

1833 Views

6 replies

0 likes

SD-card
  • 1833 Views
  • 6 replies
  • 0 likes

Solved!! Spotify has unfortunately stopped

I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "Spotify has unfortunately stopped" started to appeared on...

Casual Listener

I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "S...

Daniel

Community Legend

1370 Views

5 replies

0 likes

  • 1370 Views
  • 5 replies
  • 0 likes