Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
209408 Views
137 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
558661 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
461803 Views
575 replies
39 likes
I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars
I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars
Community Legend
936 Views
4 replies
0 likes
I have my mobile phone paired with the Bluetooth radio on my Jeep. When I get into my Jeep and the devices connect, Spotify will randomly connect and start playing over Bluetooth. But, it will randomly start and stop playing. If I close the Spotify a...
I have my mobile phone paired with the Bluetooth radio on my Jeep. When I get into my Jeep and the devices connect, Spotify will randomly connect and start playing over Bluetooth. But, it...
Spotify Legend
1272 Views
3 replies
0 likes
This is the message I received when trying to open spotify. Then it freezes my phone for a few seconds and will display the message about 3 times after I pressed okay each time. I have reported it a couple times too
This is the message I received when trying to open spotify. Then it freezes my phone for a few seconds and will display the message about 3 times after I pressed okay each time. I have reported it a...
Community Legend
482 Views
1 replies
0 likes
Much like many other posts here - please give us a way of disabling Spotify connect. My phone and desktop are very different things and places - it's *horribly* frustrating when I've carefully chosen and queued a handful of 'work' albums on my deskto...
Much like many other posts here - please give us a way of disabling Spotify connect. My phone and desktop are very different things and places - it's *horribly* frustrating when I've carefully chosen...
Community Legend
824 Views
1 replies
2 likes
Hello, I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plugged in. It seems to only happen when I am out and about Londo...
Hello, I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plu...
Casual Listener
1129 Views
3 replies
0 likes
We don't need or care for new features! You guys update one thing and **bleep** up another! Just stop! Now I can't share files via text messages with iOS devices! Also, I can't see or add friends within the app! You guys sure do know how to **bleep**...
We don't need or care for new features! You guys update one thing and **bleep** up another! Just stop! Now I can't share files via text messages with iOS devices! Also, I can't see or add friends wit...
Community Legend
1716 Views
10 replies
0 likes
Hi, hi i have premium.account but when i try to run radio on my Google Nexus 7 it keeps logging me out of service. I have already reinstalled apication, restarted tablet few Times but it doesnt work. Thanks for help and sorry for my bad English.
Hi, hi i have premium.account but when i try to run radio on my Google Nexus 7 it keeps logging me out of service. I have already reinstalled apication, restarted tablet few Times but it doesnt work....
Casual Listener
1384 Views
8 replies
1 likes
When I choose to play a song or shuffle my playlists the song is playing but no sound is produced. I have to tap the song repeatedly until it works properly. Please help!
When I choose to play a song or shuffle my playlists the song is playing but no sound is produced. I have to tap the song repeatedly until it works properly. Please help!
Casual Listener
1114 Views
2 replies
0 likes
Hi, I recently bought a Ford Fiesta KD SE from Brazil (I am argentinian and those cars comes from Brazil) and noticed that the Ford Sync Applink for spotify only works with iOS.Now, at the version 1.6, is available for android. I ran so fast to the c...
Hi, I recently bought a Ford Fiesta KD SE from Brazil (I am argentinian and those cars comes from Brazil) and noticed that the Ford Sync Applink for spotify only works with iOS. Now, at the version ...
Casual Listener
1108 Views
2 replies
0 likes
i have spotify premium, desktop version 0.9.4.13 and mobile android version 0.7.1.399 both are connected to my home wifi but when i am in the now playing screen on my phone i do not see an icon to connect to the desktop spotify. both are running usin...
i have spotify premium, desktop version 0.9.4.13 and mobile android version 0.7.1.399 both are connected to my home wifi but when i am in the now playing screen on my phone i do not see an...
Community Legend
2683 Views
7 replies
0 likes
Hi! after an ugrade the songs I stream from my PC also stream on my android. I have not set up this feature and want no connection whatsoever between my phone and my PC. I have tried to look here how to disconnect this connection but can't find how t...
Hi! after an ugrade the songs I stream from my PC also stream on my android. I have not set up this feature and want no connection whatsoever between my phone and my PC. I have tried to look here how...
Casual Listener
778 Views
2 replies
1 likes
http://www.spotify.com/de/blog/archives/2011/08/25/discover-with-soundhound-play-on-spotify/ was this function removed in the new version of the app?
http://www.spotify.com/de/blog/archives/2011/08/25/discover-with-soundhound-play-on-spotify/ was this function removed in the new version of the app?
Casual Listener
9536 Views
21 replies
0 likes
I had been having issues with my device restarting., and getting a notification that Spotify had stopped working even when I wasn't using it, nor was it running in the background. I tried everything to troubleshoot the phone itself but nothing would ...
I had been having issues with my device restarting., and getting a notification that Spotify had stopped working even when I wasn't using it, nor was it running in the background. I tried everything ...
Community Legend
775 Views
1 replies
0 likes
i have a Nexus 5 and have been a premium user for a long time. Haven't had much problem with the app but today after update from playstore ,spotify would tell me it stopped working after i click on the icon. I browesed most of the solutions available...
i have a Nexus 5 and have been a premium user for a long time. Haven't had much problem with the app but today after update from playstore ,spotify would tell me it stopped working af...
Casual Listener
1502 Views
5 replies
0 likes
I do not have Wi-Fi in my work office, so I leave my phone's mobile data on during the day. I would like to be able to disable Spotify Connect so that it doesn't use data when I'm only listening to it on my work computer. It's kind of pointless for m...
I do not have Wi-Fi in my work office, so I leave my phone's mobile data on during the day. I would like to be able to disable Spotify Connect so that it doesn't use data when I'm only listening to i...
Community Legend
2983 Views
3 replies
2 likes
*The solution did in the end turn out to be the anti-virus, despite altering all the neccesary settings it still seemed to block access - yet not the spotify-remote function for some strange reason. Which almsot lead me to belivie it was a flaw in th...
*The solution did in the end turn out to be the anti-virus, despite altering all the neccesary settings it still seemed to block access - yet not the spotify-remote function for some strange reason. ...
890 Views
0 replies
0 likes
I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet connection at all; if I log out I can't log back in; the...
I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet conne...
Community Legend
9972 Views
12 replies
3 likes
I have a Galaxy S4 with the latest updates and most recent Spotify, premium account. I can stream all day on wi-fi, but as soon as I am back on the mobile network things go south. One song plays then Spotify stops. If I try to pick another song (in a...
I have a Galaxy S4 with the latest updates and most recent Spotify, premium account. I can stream all day on wi-fi, but as soon as I am back on the mobile network things go south. One song plays then...
Community Legend
76245 Views
20 replies
2 likes
Hello, I recently upgraded to Premium, afterwards my pc was still containing the same playlists etc but suddenly my phone asked for a relog which I did. Now after I relogged, everything disappeared and Spotify can't find any playlists or songs.. Weir...
Hello, I recently upgraded to Premium, afterwards my pc was still containing the same playlists etc but suddenly my phone asked for a relog which I did. Now after I relogged, everything ...
Casual Listener
1549 Views
7 replies
0 likes
I posted this yesterday. Got the advice to clear all app data and this solved it.. .. For ten hours. No the same problem again. Any advice? Many thanks! "After upgrading to 1.6.0.952 there are issues with three things: - the lock screen spotify contr...
I posted this yesterday. Got the advice to clear all app data and this solved it.. .. For ten hours. No the same problem again. Any advice? Many thanks! "After upgrading to 1.6.0.952 there ar...
Gig Goer
1375 Views
5 replies
0 likes
