Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello. I'm from malaysia. May i know what happened to my spotify?? Just now some of the songs have been colored on Grey and say This track is not available. I am a premium user. And also why suddenly Evanescence self titled album suddenly disappeared...
Hello. I'm from malaysia. May i know what happened to my spotify?? Just now some of the songs have been colored on Grey and say This track is not available. I am a premium user. And also why suddenly...
Community Legend
291 Views
1 replies
0 likes
Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the desktop essentially crashing the app. If you select a song "track" it star...
Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the deskt...
Regular
3082 Views
10 replies
0 likes
The yahoo live ad keeps coming on, when it does it doesn't play anything. The timer keeps moving saying it's playing and never goes to the next song. It won't let you play another playlist until after it completes, had this happen 4 times just today ...
The yahoo live ad keeps coming on, when it does it doesn't play anything. The timer keeps moving saying it's playing and never goes to the next song. It won't let you play another playlist until afte...
Newbie
611 Views
1 replies
1 likes
Hello, spotify free works on my android phone. If I try to get it running on my tab it failed . I have access to my profile and see my lists. But I cannot get any of the songs started
Hello, spotify free works on my android phone. If I try to get it running on my tab it failed . I have access to my profile and see my lists. But I cannot get any of the songs started
Regular
3294 Views
9 replies
0 likes
I am still most definitely having the whole Google Maps is about half the volume as the music when it tries to navigate issue despite the giant thread (which was locked by mods) claiming to have it fixed. I have 1.1.2.453 which is the most recent upd...
I am still most definitely having the whole Google Maps is about half the volume as the music when it tries to navigate issue despite the giant thread (which was locked by mods) claiming to have it f...
Regular
764 Views
2 replies
0 likes
Hi Everyone, Since the Update to 1.1.2 spotify connect is not working anymore. I cannot control my phone from my tablet and vice versa. I'm getting an error message in spotify itself. Also I cannot use spotifý connect on my Yamaha RX-V475 from any of...
Hi Everyone, Since the Update to 1.1.2 spotify connect is not working anymore. I cannot control my phone from my tablet and vice versa. I'm getting an error message in spotify itself. ...
Community Legend
578 Views
3 replies
0 likes
Hi everybody, just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like three times now but it still hasn't improved. Please help! Cheer...
Hi everybody, just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like th...
Not applicable
1357 Views
18 replies
0 likes
My spotify devices stoped presenting the discovery tab. All of them! I need the discovery tab as it is the way I use most on spotify. Anything I can do to solve this?
My spotify devices stoped presenting the discovery tab. All of them! I need the discovery tab as it is the way I use most on spotify. Anything I can do to solve this?
Casual Listener
4218 Views
3 replies
0 likes
Hi. Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still 7GB left on my phone's internal storage and 14GB free on the S...
Hi. Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still ...
Community Legend
1350 Views
1 replies
0 likes
I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back upstairs Spotify wasn't running anymore. I really wa...
I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back u...
Community Legend
376 Views
1 replies
0 likes
It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.
It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.
Community Legend
541 Views
4 replies
0 likes
I've got Spotify premium on my Huawei G700, and when I start Spotify, it shows a black screen. It used to work on it, and I don't know if there was an update when it started. Strangely, it does show the Spotify logo and name when I start the app, and...
I've got Spotify premium on my Huawei G700, and when I start Spotify, it shows a black screen. It used to work on it, and I don't know if there was an update when it started. Strangely, it does show ...
Community Legend
810 Views
3 replies
0 likes
HiMy app forgets last played song on normal exit (after a while) or after kill.It started happening one or two updates ago. I've already tried full uninstalling and deleting all spotify folders and files from my phone.Didn't helped and of course I ha...
Hi My app forgets last played song on normal exit (after a while) or after kill. It started happening one or two updates ago. I've already tried full uninstalling and deleting all spotify folde...
Casual Listener
5714 Views
27 replies
4 likes
When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the same developer, "Spotify Ltd." Which one of these s...
When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the ...
Newbie
13157 Views
5 replies
0 likes
I am unable to see desktop in my app to control music from phone. Phone app - Connect - says Connect lets you play and control Spotify on your devices. If another device becomes available, you can select it here. Desktop app says that it can see my S...
I am unable to see desktop in my app to control music from phone. Phone app - Connect - says Connect lets you play and control Spotify on your devices. If another devic...
Casual Listener
2490 Views
6 replies
0 likes
Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings working. Any help would be muchly appreciated. Thanks!
Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings worki...
Community Legend
1586 Views
1 replies
0 likes
I am constantly losing the tracks i have downloaded for offline pkay from my samsung gt.i8190n running android 4.1.2 music downloads fine, then every few days whilst in offline mode it suddenly wont play and i have to find an internet conection and l...
I am constantly losing the tracks i have downloaded for offline pkay from my samsung gt.i8190n running android 4.1.2 music downloads fine, then every few days whilst in offline mode it suddenly won...
Casual Listener
4579 Views
11 replies
6 likes
This is really winding me up now, I even tried to reinstall spotify and it never seems to get much further than downloading 68% of my music, if it does, it soon disappears again, trying to search or even play a song now takes ages, and my spotify jus...
This is really winding me up now, I even tried to reinstall spotify and it never seems to get much further than downloading 68% of my music, if it does, it soon disappears again, trying to search or ...
Community Legend
652 Views
1 replies
0 likes
Hi, I'm a premium spotify user, I want to play a playlist in my account, but the only play button I have is shuffle, I don't want to shuffle play, I want to play track 1, 2, 3, 4 in order because the songs follow each other they aren't random and lis...
Hi, I'm a premium spotify user, I want to play a playlist in my account, but the only play button I have is shuffle, I don't want to shuffle play, I want to play track 1, 2, 3, 4 in order ...
Newbie
666 Views
2 replies
0 likes
Spotify sometimes works better than others on my phone, Usually i can get through about 1-2 songs, and then it just crashes. any ideas what i can do?Quick Edit I am using Samsung Galaxy S4 and have the latest version of spotify.
Spotify sometimes works better than others on my phone, Usually i can get through about 1-2 songs, and then it just crashes. any ideas what i can do? Quick Edit I am using Samsung Galaxy S4 and ha...
Casual Listener
1093 Views
6 replies
0 likes
