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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

easy_iice

Casual Listener

201391 Views

134 replies

10 likes

Android
autoplay
bluetooth
  • 201391 Views
  • 134 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

545568 Views

78 replies

3 likes

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  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

453215 Views

571 replies

38 likes

Account
Free
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  • 571 replies
  • 38 likes

Causing my galaxy s4 to restart

I had been having issues with my device restarting., and getting a notification that Spotify had stopped working even when I wasn't using it, nor was it running in the background. I tried everything to troubleshoot the phone itself but nothing would ...

Regular

I had been having issues with my device restarting., and getting a notification that Spotify had stopped working even when I wasn't using it, nor was it running in the background. I tried everything ...

kbrooksc

Community Legend

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Nexus 5>>> Spotify stopped working!! Please Help!

i have a Nexus 5 and have been a premium user for a long time. Haven't had much problem with the app but today after update from playstore ,spotify would tell me it stopped working after i click on the icon. I browesed most of the solutions available...

Casual Listener

i have a Nexus 5 and have been a premium user for a long time.   Haven't had much problem with the app but today after update from playstore ,spotify would tell me it stopped working af...

flightkb

Casual Listener

1473 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! Please Allow to Disable Connect: Uses Mobile Data

I do not have Wi-Fi in my work office, so I leave my phone's mobile data on during the day. I would like to be able to disable Spotify Connect so that it doesn't use data when I'm only listening to it on my work computer. It's kind of pointless for m...

Visitor

I do not have Wi-Fi in my work office, so I leave my phone's mobile data on during the day. I would like to be able to disable Spotify Connect so that it doesn't use data when I'm only listening to i...

Amarro

Community Legend

2955 Views

3 replies

2 likes

  • 2955 Views
  • 3 replies
  • 2 likes

**Potential fix"** Local files will not sync.

*The solution did in the end turn out to be the anti-virus, despite altering all the neccesary settings it still seemed to block access - yet not the spotify-remote function for some strange reason. Which almsot lead me to belivie it was a flaw in th...

Casual Listener

*The solution did in the end turn out to be the anti-virus, despite altering all the neccesary settings it still seemed to block access - yet not the spotify-remote function for some strange reason. ...

875 Views

0 replies

0 likes

  • 875 Views
  • 0 replies
  • 0 likes

Spotify won't stay online - HTC One M8 T-Mobile US

I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet connection at all; if I log out I can't log back in; the...

Casual Listener

I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet conne...

Peter__

Community Legend

9909 Views

12 replies

3 likes

  • 9909 Views
  • 12 replies
  • 3 likes

Solved!! Why does Spotify say that there is no Internet connection available when there is one (Samsung S4)

I have a Galaxy S4 with the latest updates and most recent Spotify, premium account. I can stream all day on wi-fi, but as soon as I am back on the mobile network things go south. One song plays then Spotify stops. If I try to pick another song (in a...

Regular

I have a Galaxy S4 with the latest updates and most recent Spotify, premium account. I can stream all day on wi-fi, but as soon as I am back on the mobile network things go south. One song plays then...

Peter__

Community Legend

76067 Views

20 replies

2 likes

  • 76067 Views
  • 20 replies
  • 2 likes

Solved!! Galaxy S3 doesn't find any playlists or songs

Hello, I recently upgraded to Premium, afterwards my pc was still containing the same playlists etc but suddenly my phone asked for a relog which I did. Now after I relogged, everything disappeared and Spotify can't find any playlists or songs.. Weir...

Casual Listener

Hello,   I recently upgraded to Premium, afterwards my pc was still containing the same playlists etc but suddenly my phone asked for a relog which I did. Now after I relogged, everything ...

TGol

Casual Listener

1512 Views

7 replies

0 likes

  • 1512 Views
  • 7 replies
  • 0 likes

Taskbar at the bottom disappear after upgrade, also lock screen controls disappear - part 2

I posted this yesterday. Got the advice to clear all app data and this solved it.. .. For ten hours. No the same problem again. Any advice? Many thanks! "After upgrading to 1.6.0.952 there are issues with three things: - the lock screen spotify contr...

Gig Goer

I posted this yesterday. Got the advice to clear all app data and this solved it.. .. For ten hours. No the same problem again. Any advice? Many thanks! "After upgrading to 1.6.0.952 there ar...

flunknewstead

Gig Goer

1352 Views

5 replies

0 likes

Android 4.4.2
bug report
  • 1352 Views
  • 5 replies
  • 0 likes

How do I play a song from my desktop app and have it play through my android app?

Is there anyway to choose a song on my desktop spotify and have it play to my adroid app? The reverse is quite simple, but there doesn't seem to be a way to choose a playback device from the desktop version.

Newbie

Is there anyway to choose a song on my desktop spotify and have it play to my adroid app? The reverse is quite simple, but there doesn't seem to be a way to choose a playback device from the desktop ...

Peter__

Community Legend

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Se cortan las canciones

Se cortan las canciones al escucharlas en el telefono con 3G. Soy de argenbtina... Tengo suscripcion "PREMIUM"... Me doy de baja o solucionan el problema ??

Casual Listener

Se cortan las canciones al escucharlas en el telefono con 3G. Soy de argenbtina... Tengo suscripcion "PREMIUM"...   Me doy de baja o solucionan el problema ??

Peter__

Community Legend

1133 Views

3 replies

0 likes

  • 1133 Views
  • 3 replies
  • 0 likes

Solved!! Android app does not start up

Hello, since a week or so, my spotify app on my phone will not start up. At least, it will start a black screen with the spotfy logo in the top left corner and then the app dies. I already tries reinstalling it a few times, but it does not make any d...

Casual Listener

Hello,   since a week or so, my spotify app on my phone will not start up. At least, it will start a black screen with the spotfy logo in the top left corner and then the app dies. I already...

shobbel

Casual Listener

1882 Views

2 replies

0 likes

  • 1882 Views
  • 2 replies
  • 0 likes

Android App can't run on the background

Spotify crashes whenever I try to use any other app, Waze, Facebook Messenger, Google Navigation. It stops playing, and reboots. The problem is, it didn't use to do that when I first installed it, I was able to do any other activity while listening t...

Newbie

Spotify crashes whenever I try to use any other app, Waze, Facebook Messenger, Google Navigation. It stops playing, and reboots. The problem is, it didn't use to do that when I first installed it, ...

Daniel

Community Legend

1938 Views

2 replies

0 likes

  • 1938 Views
  • 2 replies
  • 0 likes

Anyway possible way to log into Spotify Mobile without having to sign in through Facebook?

Originally signed up for desktop Spotify through Facebook a few years back. I now only use your mobile version, and no longer use Facebook and would like to delete it off of my phone. is there any work around to be able to sign into your premium mobi...

Visitor

Originally signed up for desktop Spotify through Facebook a few years back. I now only use your mobile version, and no longer use Facebook and would like to delete it off of my phone. is there any wo...

user-removed

Not applicable

1375 Views

6 replies

0 likes

  • 1375 Views
  • 6 replies
  • 0 likes

Solved!! Just a question about how this works

I am a prenium sub and was wondering, in some of my playlists I have the same song across more then 1 playlist. I then sync this offline to my phone, would it download the same song twice for each playlist? Which in turn makes it use more space? Or w...

Casual Listener

I am a prenium sub and was wondering, in some of my playlists I have the same song across more then 1 playlist. I then sync this offline to my phone, would it download the same song twice for each pl...

bmazoka

Casual Listener

714 Views

2 replies

0 likes

  • 714 Views
  • 2 replies
  • 0 likes

Phone notification

Hi, How can I get rid of the notification on my phone when I play music on something that's not my phone ? Annoying "feature".

Visitor

Hi,   How can I get rid of the notification on my phone when I play music on something that's not my phone ? Annoying "feature".

Daniel

Community Legend

507 Views

2 replies

0 likes

  • 507 Views
  • 2 replies
  • 0 likes

missing pause and play controls on Samsung Mega 6.3

I didn't have a problem until my phone updated to 4.4.4 android. I only get the controls on the lock and system tray.I uninstalled and reinstalledcleared cache and data and reinstalled again.Nothing gives me control over the music within the app whic...

Casual Listener

I didn't have a problem until my phone updated to 4.4.4 android. I only get the controls on the lock and system tray. I uninstalled and reinstalled cleared cache and data and reinstalled again. ...

Daniel

Community Legend

878 Views

3 replies

0 likes

controls pause play mega Samsung 4.4.4
  • 878 Views
  • 3 replies
  • 0 likes

Why you need an update to Kitkat in Samsung Galaxy S4 Mini?

Hey there. If you have Samsung Galaxy S 4 Mini, please take a look at settings and download an update... Spotify after that GORGEOUS! Thank you everyone.

Visitor

Hey there.   If you have Samsung Galaxy S 4 Mini, please take a look at settings and download an update... Spotify after that GORGEOUS!     Thank you everyone.

557 Views

0 replies

0 likes

  • 557 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't load on my HTC Incredible

Hey guys, I have spotify premium and it's on my htc incredible. I've had it for over six months, but recently i've been having problems. When i press the icon, the screen turns black, then brings me back to the home screen. any help? also, i have bee...

Newbie

Hey guys, I have spotify premium and it's on my htc incredible. I've had it for over six months, but recently i've been having problems. When i press the icon, the screen turns black, then brings me ...

shuree113

Newbie

8210 Views

14 replies

0 likes

  • 8210 Views
  • 14 replies
  • 0 likes

Solved!! Connect to laptop not working

I've got the latest versions of Spotify on my Windows laptop and Android phone. Both on the same WiFi network and logged in with my premium account. Windows Firewall is off. On the laptop, I can see "Connected to HTCONE" on the devices list. But my p...

Casual Listener

I've got the latest versions of Spotify on my Windows laptop and Android phone.  Both on the same WiFi network and logged in with my premium account.  Windows Firewall is off.  On the ...

Peter__

Community Legend

1266 Views

1 replies

0 likes

  • 1266 Views
  • 1 replies
  • 0 likes

Spotify keeps downloading nothing

I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I did this, even formatted the SD card). However, no...

Casual Listener

I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I...

Loewkie

Casual Listener

873 Views

2 replies

0 likes

  • 873 Views
  • 2 replies
  • 0 likes