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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6034 Views

0 replies

7 likes

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Title not available on restarting spotify

Hello! Since the last two updates I'm facing the following issue when using Spotify in offline mode. I'm using Spotify on my mobile mainly to listen to offline albums and playlists on my commute from home to work and back again using a bluetooth conn...

Casual Listener

Hello!   Since the last two updates I'm facing the following issue when using Spotify in offline mode.   I'm using Spotify on my mobile mainly to listen to offline albums and playli...

Joe

Community Legend

1012 Views

5 replies

0 likes

Android
bug
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My problem is that I can't select the song I want to listen to. I don't know what the problem is.

I can't select the song I want to listen to. All I can do is press shuffle and hope that it plays the one I want to listen to. I would try to delete it and install it again, but judging from other posts like this one, it doesn't work. I have and Andr...

Newbie

I can't select the song I want to listen to. All I can do is press shuffle and hope that it plays the one I want to listen to. I would try to delete it and install it again, but judging from other po...

Joe

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Spotify Crashing

Every time I try to open up the Spotify it crashes and says ''Unfortunately, Spotify has stopped.'' I've reported this error and tried re-downloading the app but nothing seems to help... I have Samsung Galaxy S5 with android version 4.4.2. Any ideas ...

Newbie

Every time I try to open up the Spotify it crashes and says ''Unfortunately, Spotify has stopped.'' I've reported this error and tried re-downloading the app but nothing seems to help... I have Samsu...

Joe

Community Legend

955 Views

1 replies

0 likes

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Spotify Connect: Android <> Mac cannot find each other

I have Spotify running on my Android phone and my MacBook Pro, both on the latest version. My Android device does not show my Mac (or any other devices) under the Connect tab. I have a Premium account and both devices are connected to the same Wi-Fi ...

Newbie

I have Spotify running on my Android phone and my MacBook Pro, both on the latest version.  My Android device does not show my Mac (or any other devices) under the Connect tab.     ...

Joe

Community Legend

904 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

random Songs play but no sound and wont continue. I HAVE CHECKED VOLUME

I´m premium userHow do I fix the songs?And why does my playlist undownload?I have Downloaded the songs and Random songs plays but no sound. I cant fastforward or back in the songs, they just reset to 0.00 and keep playing until its done, After the so...

Newbie

I´m premium user How do I fix the songs? And why does my playlist undownload? I have Downloaded the songs  and Random  songs plays but no sound. I cant fastforward or back in the son...

RfurSwipe

Casual Listener

3099 Views

12 replies

1 likes

Bug Playlist
Bugged songs
Why does playlist undownload.
  • 3099 Views
  • 12 replies
  • 1 likes

memory full

I have the free trial and im trying to sync my playlist today coz i added some songs on my playlist but it says my memory is full but i checked my ram and rom and sd memory is not full i need help if we can transfer files and if yes how..

Casual Listener

I have the free trial and im trying to sync my playlist today coz i added some songs on my playlist but it says my memory is full but i checked my ram and rom and sd memory is not full i need help if...

Joe

Community Legend

816 Views

3 replies

0 likes

Windows
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Constant message saying unable to sync as no available space on device

Samsung Galaxy S3 fine until recent security update in June. Now will only download about 300No. tracks from original list before coming up with this message. Uninstalled and tried over and over with no change. Spare capacity of 8.2Gb. Please help be...

Newbie

Samsung Galaxy S3 fine until recent security update in June. Now will only download about 300No. tracks from original list before coming up with this message. Uninstalled and tried over and over with...

Joe

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

2 Android devices have stuttering playback on WIFI when screen is off

I have a Galaxy S4 (ver 4.4, 5ghz N) and an older HTC Incredible 2 (ver. 2.3, 2.4ghz N). I recently had an issue where my S4 was sputtering once the screen was turned off. I know Android "relaxes" the wifi power when idling, and my signal at the time...

Regular

I have a Galaxy S4 (ver 4.4, 5ghz N) and an older HTC Incredible 2 (ver. 2.3, 2.4ghz N). I recently had an issue where my S4 was sputtering once the screen was turned off. I know Android "relaxes" th...

marriedgeek

Regular

873 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Facebook

Is it possible to Stop using Facebook with Spotify and if so how to do so

Casual Listener

Is it possible to Stop using Facebook with Spotify and if so how to do so

Joe

Community Legend

803 Views

1 replies

0 likes

  • 803 Views
  • 1 replies
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Local files from computer will not sync

Hello, After searching around and trying multiple fresh installs nothing seems to be working. I used to have no problem just dragging a local file on my pc and it going to my phone downloaded, but now nothing is working. I have checked my firewall se...

Casual Listener

Hello,   After searching around and trying multiple fresh installs nothing seems to be working. I used to have no problem just dragging a local file on my pc and it going to my phone downloa...

Joe

Community Legend

328 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Only play in shuffle mode with android tablet

Hello, as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on Spotify website is written that I could play the songs I like, maybe I've made something wron...

Casual Listener

Hello,   as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on  Spotify website is writte...

isaackvladimir

Newbie

4182 Views

10 replies

1 likes

  • 4182 Views
  • 10 replies
  • 1 likes

Cannot log in from any device

I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without any error message. When I try to login to the web p...

Casual Listener

I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without ...

Peter__

Community Legend

579 Views

5 replies

0 likes

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  • 5 replies
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Songs playing, no sound.

I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward tracks, but even sooner. Song is still playing but...

Regular

I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward...

Joe

Community Legend

873 Views

14 replies

0 likes

  • 873 Views
  • 14 replies
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Solved!! show offline content without having to enable offline mode

I know this was in one of the previuse versions of the mobile app, but I cant seem to find it anymore. Sometimes I just want to listin to all the music I downloded and not all my saved music, so I do not have to use my phones data while im not on wi-...

Music Fan

I know this was in one of the previuse versions of the mobile app, but I cant seem to find it anymore. Sometimes I just want to listin to all the music I downloded and not all my saved music, so I do...

Joe

Community Legend

582 Views

3 replies

0 likes

  • 582 Views
  • 3 replies
  • 0 likes

No offline sync possible

Hi all,Is there a problem with the android app? It is saying that offline sync is not possible cause there is not enough memory on my mobile but in fact there are more than 2GB available.Looking forward to your quick feedback, cause the situation is ...

Regular

Hi all, Is there a problem with the android app? It is saying that offline sync is not possible cause there is not enough memory on my mobile but in fact there are more than 2GB available. Look...

Joe

Community Legend

736 Views

6 replies

0 likes

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Andriod 4.1 email issues

Purchased a Smartphone, running ndroid 4.1. Created an email acct for netzero by ADDING email acct (Settings\Email\Add Account). The email acct created and I am guessing Andriod uses its software to run the email since I downloaded nothing; ie an App...

Casual Listener

Purchased a Smartphone, running ndroid 4.1.  Created an email acct for netzero by ADDING email acct (Settings\Email\Add Account).  The email acct created and I am guessing Andriod uses its ...

Joe

Community Legend

496 Views

3 replies

0 likes

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  • 3 replies
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Adding local files to my music

Hi! Recently i learned how to add local files to spotify on Android but I have all my music in my music and this sync way only allows me to add local files to a playlist. How do I add it to my music, can I? Thank you!

Newbie

Hi! Recently i learned how to add local files to spotify on Android but I have all my music in my music and this sync way only allows me to add local files to a playlist. How do I add it to my music,...

Joe

Community Legend

798 Views

1 replies

0 likes

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Re: Android Offline Issues

Hi, This has been very frustrating for me. I love Spotify and I love the most with offline mode. I use offline mode when I travel or where I don't have access to internet. I was enjoying it very much and bragging it to everyone. Until the major upgra...

Casual Listener

Hi,   This has been very frustrating for me. I love Spotify and I love the most with offline mode. I use offline mode when I travel or where I don't have access to internet. I was enjoying i...

mghelech

Casual Listener

581 Views

6 replies

0 likes

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  • 6 replies
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Spotify randomly autoplays

Hi, I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's also happened in work, and it starts up quite loudly and is diff...

Regular

Hi,   I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's al...

darrenthefish10

Newbie

35321 Views

36 replies

10 likes

  • 35321 Views
  • 36 replies
  • 10 likes

Downloaded songs aren't recognised on SD Card...

I've been having problems over the last week with the new update of Spotify, and having just switched to using an SD Card in my phone. The app keeps crashing/freezing, and I keep having to format the card, delete the app cache, and download all my pl...

Casual Listener

I've been having problems over the last week with the new update of Spotify, and having just switched to using an SD Card in my phone.    The app keeps crashing/freezing, and I keep hav...

Joe

Community Legend

614 Views

3 replies

0 likes

  • 614 Views
  • 3 replies
  • 0 likes