Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110492 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222429 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
579193 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
477052 Views
577 replies
40 likes
I added all my stared songs to "Songs" and they show up in the songs folder on my desktop but on the app the folder is empty and will not sync with my computer. How do I get all of my music to show up in the songs folder on my phone?
I added all my stared songs to "Songs" and they show up in the songs folder on my desktop but on the app the folder is empty and will not sync with my computer. How do I get all of my music to show u...
Casual Listener
8162 Views
7 replies
0 likes
Spotify was working fine until a couple of days ago when it stopped downloading songs. My internet connection is fine because I can play songs but when I hit the button to keep for off line use... It just sits there with a circle revolving but no pro...
Spotify was working fine until a couple of days ago when it stopped downloading songs. My internet connection is fine because I can play songs but when I hit the button to keep for off line use... I...
Community Legend
1356 Views
6 replies
0 likes
When I click the "stop download" option on my Nexus 5 to cancel the downloading of new songs I added to the downloaded playlist, the songs previously downloaded are also removed from my device. This is not the expected behaviour. I only wanted to sto...
When I click the "stop download" option on my Nexus 5 to cancel the downloading of new songs I added to the downloaded playlist, the songs previously downloaded are also removed f...
Community Legend
1294 Views
3 replies
0 likes
Just updated to lateslatest version through playstore update now it no longer works. Android Samsung galaxy note 3 & 4 with kit kat 4.4.4 just getting black screen up with spotif logo in corner
Just updated to lateslatest version through playstore update now it no longer works. Android Samsung galaxy note 3 & 4 with kit kat 4.4.4 just getting black screen up with spotif logo in corner
Community Legend
604 Views
1 replies
0 likes
Hello, I ran out of storage on my phone (S4 Active, android 4.2.2), I tried to delete some playlists that I don't listen offline anymore, but the space did not free up. I have searched for solution on the internet and found some posts, that says it d...
Hello, I ran out of storage on my phone (S4 Active, android 4.2.2), I tried to delete some playlists that I don't listen offline anymore, but the space did not free up. I have searched f...
Community Legend
1716 Views
5 replies
0 likes
it seems that my music on my desktop is not syncing with my android app. in the app it is completly empty although "my music" on desktop is full with albums and titles. if i click on the + now it shows it in the app but i don't want to reclick my who...
it seems that my music on my desktop is not syncing with my android app. in the app it is completly empty although "my music" on desktop is full with albums and titles. if i click on the +...
Community Legend
873 Views
3 replies
0 likes
Hello! I have a bit of a problem when it comes to syncing; I currently run a dual router setup, since the wifi isn't working on the old one, and they are setup so that my computer works as a middle man between the routers, giving internet access to m...
Hello! I have a bit of a problem when it comes to syncing; I currently run a dual router setup, since the wifi isn't working on the old one, and they are setup so that my computer w...
Newbie
1172 Views
3 replies
0 likes
i read the thread about discover in the announcements forum and it seems to be coming and going for desktop users, but i have no discover in current spotify 1.7.0.830 for android running on android 4.4.4 samsung s5.
i read the thread about discover in the announcements forum and it seems to be coming and going for desktop users, but i have no discover in current spotify 1.7.0.830 for android running on android 4...
Community Legend
768 Views
3 replies
0 likes
I understand being a free user comes with some paywalls and limitations, but I have noted that if I select a particular album from an artist, that the shuffle brings in content from other albums while I am listening. I don't mind the commercials. I u...
I understand being a free user comes with some paywalls and limitations, but I have noted that if I select a particular album from an artist, that the shuffle brings in content from other albums whil...
Community Legend
861 Views
2 replies
0 likes
Hey everyone, i am still experiencing problems when trying to run Spotify APP on any Android 4.4.X version. Problems are for example: -App does not download -App freezes -App drains battery rapidly -App makes phone run hot Is there any fix for any of...
Hey everyone, i am still experiencing problems when trying to run Spotify APP on any Android 4.4.X version. Problems are for example: -App does not download -App freezes -App drain...
Community Legend
1808 Views
1 replies
0 likes
Hello, every time I want to start Spotify on Android 4.4.2. it crashes. I can't access anything, because I don't come so far. Uninstalling and Reinstalling Spotify didn't work. I am using a Galaxy S4 mini.
Hello, every time I want to start Spotify on Android 4.4.2. it crashes. I can't access anything, because I don't come so far. Uninstalling and Reinstalling Spotify didn't work. I am us...
Community Legend
863 Views
3 replies
0 likes
I just downloaded Spotify on my computer and to my Android phone. This may seem like a stupid question, but how do I play my music on the phone? The shuffle play button comes up, but doesn't play what I have downloaded, it plays songs based on what I...
I just downloaded Spotify on my computer and to my Android phone. This may seem like a stupid question, but how do I play my music on the phone? The shuffle play button comes up, but does...
Community Legend
963 Views
3 replies
0 likes
Streaming music from Spotify on my Nexus 5 (fully up to date o/s and Spotify) via the headphone socket (into my HiFi amp) produces random glitchy / mobile-phone interference type noises every couple of minutes! It doesn't happen with downloaded track...
Streaming music from Spotify on my Nexus 5 (fully up to date o/s and Spotify) via the headphone socket (into my HiFi amp) produces random glitchy / mobile-phone interference type noises every couple ...
Music Fan
1776 Views
8 replies
1 likes
Hello if I want to listen to my own music offline that I added from the pc, the songs run through but there is no sound. But is my phone connected with a Bluetooth adapter, it works fine.
Hello if I want to listen to my own music offline that I added from the pc, the songs run through but there is no sound. But is my phone connected with a Bluetooth adapter, it works fine.&...
Casual Listener
933 Views
4 replies
0 likes
I use a Motorola G 2nd Gen and the lock screen partly works for me, in that I see buttons and album art. However if I pause spotify from the lock screen and come back to it a couple of mins later the widget has disapeared and I have to unlock the pho...
I use a Motorola G 2nd Gen and the lock screen partly works for me, in that I see buttons and album art. However if I pause spotify from the lock screen and come back to it a couple of mins later the...
Music Fan
1087 Views
4 replies
0 likes
=== START OF TEMPLATE === Description Every day I get home on my WiFi, my spotify app starts to download songs that I have already downloaded, more than once. It does it about everytime the app is launched when I am on WiFi, it's almost always same s...
=== START OF TEMPLATE === Description Every day I get home on my WiFi, my spotify app starts to download songs that I have already downloaded, more than once. It does it about ever...
Community Legend
2027 Views
1 replies
0 likes
I've lost my complete favorites list , I don't know why! How to get back that songs? ?
I've lost my complete favorites list , I don't know why! How to get back that songs? ?
Community Legend
1166 Views
5 replies
0 likes
Where is the Clear queue button on the Android app? I've seen several topics with workarounds that work for a while but I want it as a feature! Just cancelled my Premium subscription until the option to clear the queue magically appears.
Where is the Clear queue button on the Android app? I've seen several topics with workarounds that work for a while but I want it as a feature! Just cancelled my Premium subscription until...
Community Legend
985 Views
1 replies
0 likes
Spotify is telling me to connect to the internet but I am connected. Its saying days before you have to go online 6. What does this mean and how do I get connected again?
Spotify is telling me to connect to the internet but I am connected. Its saying days before you have to go online 6. What does this mean and how do I get connected again?
Community Legend
444 Views
1 replies
0 likes
So sometimes the app doesn't want to display the play/pause button at the bottom of the screen when scrolling through other playlists or the app in general. In order to pause my music I have to exit the app, drag down the pull down menu at my home sc...
So sometimes the app doesn't want to display the play/pause button at the bottom of the screen when scrolling through other playlists or the app in general. In order to pause my music I have to exit ...
Community Legend
565 Views
1 replies
0 likes
