Galaxy Note 3 Android - thinks I'm outside UK

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Galaxy Note 3 Android - thinks I'm outside UK

rsccford
Casual Listener

Hi, Just changed to a Galaxy Note 3 and installed Spotify. The app thinks I'm outside the UK, but I'm not. Any idea why the app thinks this? My language setting on the phone is English too.

6 Replies

Re: Galaxy Note 3 Android - thinks I'm outside UK

Peter__
Community Legend

What do you mean when you say it thinks you are outside the UK exactly, is the app showing you this somewhere? 

Peter
Spotify Community Mentor and Troubleshooter

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Re: Galaxy Note 3 Android - thinks I'm outside UK

rsccford
Casual Listener
Yes, the app returns that message when I log in

Re: Galaxy Note 3 Android - thinks I'm outside UK

Joe
Community Legend

Do you mean the app is not in English? You can change the language in settings.

Re: Galaxy Note 3 Android - thinks I'm outside UK

Joe
Community Legend

Could you post a screenshot showing that? Is this over wifi or mobile data?

Re: Galaxy Note 3 Android - thinks I'm outside UK

user-removed
Not applicable

In case you don't know, take a screenshot by pressing the home and power buttons at the same time and holding them down.

Re: Galaxy Note 3 Android - thinks I'm outside UK

rsccford
Casual Listener

mmm, weird stuff happening. The meassage was a standard app error message, as you would expect to see from outside the UK or US. I made no chnages at all to any settings by now I am at least able to try and attempt to upgrade to Premium.

 

After 4 attempts to pay via PayPal I have given up. Now with debit card it looks like its working. 

 

Thanks

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