Genius: Behind the lyrics

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Genius: Behind the lyrics

Madcomz
Regular

Is Genius: Behind the lyrics not availiable anymore on Android? If not Why? I really liked it and i miss it!

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Re: Genius: Behind the lyrics

Rock Star 2
Rock Star 2

Hi there,

 

Thanks for coming to the Community, I recommend you to try the following steps first:

  • Clean reinstall of the Spotify App
  • Try on another device or another account
  • Switch your network (e.g. from Wi-Fi to Mobile Data)

If that doesn't work, please let me know! 

 

Thanks :)

BruneliciaRock Star 2
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Note: I'm not a Spotify employee.
9 Replies
Solution!

Re: Genius: Behind the lyrics

Rock Star 2
Rock Star 2

Hi there,

 

Thanks for coming to the Community, I recommend you to try the following steps first:

  • Clean reinstall of the Spotify App
  • Try on another device or another account
  • Switch your network (e.g. from Wi-Fi to Mobile Data)

If that doesn't work, please let me know! 

 

Thanks :)

BruneliciaRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Genius: Behind the lyrics

Madcomz
Regular

When i changed to another account the Behind the Lyrics returned, maybe it was due to the ohter account being conected to Facebook. Still, it doesn't work on my other account (the Facebook one) that i mostly use. I reinstalled the app cleant the data etc.

Thanks!

Re: Genius: Behind the lyrics

gapgap
Casual Listener

I'm same this case. How to fix it? 

Re: Genius: Behind the lyrics

Rock Star 2
Rock Star 2

Hi @Madcomz,

 

Are you thinking of keeping your original account? If not, you could ask to consolidate your two accounts if you'd like to. You can reach the Customer Support here for more help with that!

 

BruneliciaRock Star 2
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Note: I'm not a Spotify employee.

Re: Genius: Behind the lyrics

Rock Star 2
Rock Star 2

Hey @gapgap, can you please confirm what exact issue you're having?

BruneliciaRock Star 2
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Re: Genius: Behind the lyrics

gapgap
Casual Listener

Just like the topic. 

It's doesn't show  behind the lyrics and lyrics. 

Screenshot_20190203-141703.jpg
1 person liked this

Re: Genius: Behind the lyrics

Rock Star 2
Rock Star 2

Alright, @gapgap, first of all, can you please check if the Behind The Lyrics button is switched on in your configs?

If it's and you're still having trouble, I have some steps for you to follow in order to fix this problem

 

As I mentioned above, I first recommend you to:

  • A clean reinstall of the Spotify App
  • Try on another device or another account
  • Switch your network (e.g. from Wi-Fi to Mobile Data)

If these steps above don't work, please reply with the following information:

  • Your Device + OS version
  • Spotify version you're currently using
  • Country you live in

Thanks! :)

BruneliciaRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Genius: Behind the lyrics

Madcomz
Regular

Thanks a lot for helping, gonna use the other account.

Re: Genius: Behind the lyrics

Moderator
Moderator

Hey @Madcomz.

 

Glad @Brunelicia could help you out!

 

Let us know if there's anything else we can do :)

 

spotify:track:3qGDwGqdyFq3faUU4BmhdY

PeterModerator
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