Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFamily Premium Country USA DeviceSamsung 9 Operating SystemAndroid Oreo My Question or IssueWhat was the logic for changing the sorting/filtering mechanism for playlists? Why fix something that isn't broken? The old mechanism worked just fine and...
Plan Family Premium Country USA Device Samsung 9 Operating System Android Oreo My Question or Issue What was the logic for changing the sorting/fil...
Spotify Legend
1083 Views
5 replies
7 likes
Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists.This used to work fine, as in when i stopped my car, the headunit would go to sleep, and when i retu...
Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists. This used to work fine, as in when i stopped my...
Spotify Legend
1857 Views
5 replies
2 likes
Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my playlist. However, now this marker/icon is gone everywhere else than in the ...
Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my playli...
Moderator
7281 Views
19 replies
1 likes
PlanPremiumCountry New ZealandDeviceVodafone Smart V8 (VFD 710)Operating SystemAndroid version: 7.1.1Android security patch level: 1 August 2018Baseband version: P840V70B01Kernel version: 3.18.31-perfBuild number: VFD-710_MRB04Variant build: NZ-Lock-...
Plan Premium Country New Zealand Device Vodafone Smart V8 (VFD 710) Operating System Android version: 7.1.1 Android security patch level: 1 August 2018 Baseband version: P840V70B0...
Spotify Legend
430 Views
1 replies
0 likes
PlanPremiumCountry DenmarkDeviceSamsung Galaxy s7 and Samsung tab AOperating SystemAndroid 8.0.0 on S7 and Android 7.1.1 on tablet My Question or Issue Spotify automatically stops playing after two songs on both my devices for about a week now. Alrea...
Plan Premium Country Denmark Device Samsung Galaxy s7 and Samsung tab A Operating System Android 8.0.0 on S7 and Android 7.1.1 on tablet My Question or Issue Spotify auto...
Spotify Legend
386 Views
1 replies
0 likes
PremiumBrasil(Motorola G4 Plus)(Android 7.0)(Onkyo TX-NR686) In the spotify application of the cell phone I start a song and ask to play it on my Onkyo receiver. I listen to music without problems but when it finishes and starts playing the next one ...
Premium Brasil (Motorola G4 Plus) (Android 7.0) (Onkyo TX-NR686) In the spotify application of the cell phone I start a song and ask to play it on my Onkyo receiver. I listen to music with...
Spotify Legend
658 Views
3 replies
0 likes
I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app. I would like every family member to have access to their own music, and also allow multiple family members to use the Spotify Amazon app a...
I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app. I would like every family member to have access to their own...
Community Legend
1330 Views
1 replies
2 likes
PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueI've been having this problem what seems like all year. When I search for a specific artist on my playlist, let's just say Drake, instead of playing the rest of ...
Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android My Question or Issue I've been having this problem what seems like all year. When I search for ...
Spotify Legend
339 Views
1 replies
1 likes
PlanFree/PremiumCountry IsraelDeviceXiaomi mi6Operating SystemAndroid 8/MIUI 10 My Question or Issue After playing Spotify using the Google alarm clock integration, when accessing directly to the application it's just showing spinners and fails to lo...
Plan Free/Premium Country Israel Device Xiaomi mi6 Operating System Android 8/MIUI 10 My Question or Issue After playing Spotify using the Google alarm clock integration,...
1144 Views
0 replies
0 likes
Just as the title says, my music volume is better when I'm on a tab with a video.What is the cause and the fix of it?Any help will be appreciated, thanks!
Just as the title says, my music volume is better when I'm on a tab with a video. What is the cause and the fix of it? Any help will be appreciated, thanks!
Spotify Legend
351 Views
1 replies
0 likes
PlanPremiumCountry Devicegalaxy s6Operating Systemandroid My Question or IssueSince the latest update,every time i try to log in/out of the app i get the following popup message...."This app wont work properly unless you allow google play services re...
Plan Premium Country Device galaxy s6 Operating System android My Question or Issue Since the latest update,every time i try to log in/out of the app i get the following popup...
Roadie
1845 Views
9 replies
0 likes
I use spotify on both my computer and my phone (oneplus 6t) with a paid subscription, but I have been running into the problem where my phone keeps lowering the volume of my music even though the volume normalizer option is set to off. Is there a way...
I use spotify on both my computer and my phone (oneplus 6t) with a paid subscription, but I have been running into the problem where my phone keeps lowering the volume of my music even though the vol...
Spotify Legend
424 Views
1 replies
0 likes
PlanFreeCountry USADeviceLGL56VLOperating SystemAndroid 6.0.1 My Question / Issue Seems like either spotify or my terrible phone is deleting songs from my playlists. I highly doubt it's my phone though as the songs are deleted from all my playlists i...
Plan Free Country USA Device LGL56VL Operating System Android 6.0.1 My Question / Issue Seems like either spotify or my terrible phone is deleting songs from my playlists...
Spotify Legend
5397 Views
12 replies
0 likes
Plan: PremiumCountry: SwedenDevice: Samsung Edge s6Operating System: latest Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWNLOADED through the app in China on my android phone?
Plan: Premium Country: Sweden Device: Samsung Edge s6 Operating System: latest Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWN...
Spotify Legend
539 Views
1 replies
0 likes
PlanPremiumCountry IrelandDeviceSamsung galaxy A5Operating system ?My Question or Issue Hi ....i have been using premium for a year now and im getting **bleep** of because last week this started happening and it wont stop. Everytime i play a song . I...
Plan Premium Country Ireland Device Samsung galaxy A5 Operating system ? My Question or Issue Hi ....i have been using premium for a year now and im getting **bleep** of be...
Visitor
2839 Views
6 replies
0 likes
My Question or Issue I've switched the Autoplay option off in my settings but this only works for music. I ideally want all of my content in one place but going to have to get the acast app again to get this functionality. I saw a similar thread to t...
My Question or Issue I've switched the Autoplay option off in my settings but this only works for music. I ideally want all of my content in one place but going to have to get ...
Moderator
18943 Views
6 replies
29 likes
RNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 10, Samsung Galaxy 9,)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...
RNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 10, Samsung Galaxy 9, ) ...
Spotify Legend
3540 Views
3 replies
2 likes
PlanPremium CountryUS DeviceGoogle Pixel 2 Operating SystemAndroid 9 Pie My Question or IssueThe option to share to Instagram Stories is not available. I am able to share Instagram Direct and to other apps on my phone that support the feature.I have ...
Plan Premium Country US Device Google Pixel 2 Operating System Android 9 Pie My Question or Issue The option to share to Instagram Stories is not available. I...
Spotify Legend
779 Views
3 replies
0 likes
Hello, Searching a song in a playlist is harder than older versions. I know that it is still easy to do, but older method was more user friendly and straightforward, also didn't bothered me at all but not having it where it used to be is kinda annoyi...
Hello, Searching a song in a playlist is harder than older versions. I know that it is still easy to do, but older method was more user friendly and straightforward, also didn't bother...
Newbie
797 Views
1 replies
9 likes
2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just got a Note 9 and when I go to the app settings to adjust the quality of downloads and similar settings show they are unavailable. I have uninstalled and reinstal...
2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just got a Note 9 and when I go to the app settings to adjust the quality of downloads and...
Visitor
27003 Views
3 replies
0 likes
