Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39315 Views
  • 65 replies
  • 25 likes
  • 39315 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876102 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876102 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26030 Views
  • 4 replies
  • 0 likes
  • 26030 Views
  • 4 replies
  • 0 likes

Superuser Contribution Stops playing after two songs

PlanPremiumCountry DenmarkDeviceSamsung Galaxy s7 and Samsung tab AOperating SystemAndroid 8.0.0 on S7 and Android 7.1.1 on tablet My Question or Issue Spotify automatically stops playing after two songs on both my devices for about a week now. Alrea...

  • Newbie
  • Plan Premium Country  Denmark Device Samsung Galaxy s7 and Samsung tab A Operating System Android 8.0.0 on S7 and Android 7.1.1 on tablet   My Question or Issue  Spotify auto...
  • Peter
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back search within playlists

Hello, Searching a song in a playlist is harder than older versions. I know that it is still easy to do, but older method was more user friendly and straightforward, also didn't bothered me at all but not having it where it used to be is kinda annoyi...

  • Casual Listener
  • Hello,    Searching a song in a playlist is harder than older versions. I know that it is still easy to do, but older method was more user friendly and straightforward, also didn't bother...
  • Tcrpro1
  • Newbie
  • 667 Views
  • 1 replies
  • 9 likes
  • Playlists
    Search
  • 667 Views
  • 1 replies
  • 9 likes

Distortion on many/all tracks. When listning on both huawei p10/android 8 an ipad mini 2, there are

PlanFree/PremiumCountry DeviceHuawei p10 and ipad mini 2Operating SystemiOS 11, Android Oreo My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device Huawei p10 and ipad mini 2 Operating System iOS 11, Android Oreo   My Question or Issue  
  • unseenlarks
  • Roadie
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

I'm Not Able To Share and Save my Spotify Music To Instagram

PlanPremiumCountry DeviceGalaxy Note 9Operating System Android Oreo My Question or Issue - For some reason I'm not able to save my songs on Instagram through the share feature of Spotify as an error message keeps coming up. Is anyone else having this...

  • Casual Listener
  • Plan Premium Country   Device Galaxy Note 9 Operating System  Android Oreo   My Question or Issue - For some reason I'm not able to save my songs on Instagram through the shar...
  • unseenlarks
  • Roadie
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Bluetooth issue car track info displayed wrong

I have a persisten issues with my car (VW GOLF 2015).. My spotify car screen when i'm listening spotify through bluetooth (Huawei Mate 20 Pro) always shows track info from previous track!PlanPremiumCountry CYPRUS DeviceMATE 20 PRO My Question or Issu...

  • Casual Listener
  • I have a persisten issues with my car (VW GOLF 2015).. My spotify car screen when i'm listening spotify through bluetooth (Huawei Mate 20 Pro) always shows track info from previous track! Plan Prem...
  • eternal_inertia
  • Regular
  • 785 Views
  • 3 replies
  • 2 likes
  • 785 Views
  • 3 replies
  • 2 likes

Superuser Contribution When offline, I can't access the three dot menu. It says 'Go online to see menu'.

PlanPremiumCountryPhilippines DeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue When offline, I can't access the three dot menu. It says 'Go online to see menu'. Because of this, I can't remove songs or add songs to queue when offline...

  • Newbie
  • Plan Premium Country Philippines   Device Huawei P10 Operating System Android Oreo   My Question or Issue  When offline, I can't access the three dot menu. It says 'Go ...
  • Katerina
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 1 likes
  • 418 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify in China on my android phone

Plan: PremiumCountry: SwedenDevice: Samsung Edge s6Operating System: latest Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWNLOADED through the app in China on my android phone?

  • Visitor
  • Plan: Premium Country: Sweden Device: Samsung Edge s6 Operating System: latest   Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWN...
  • Peter
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs atually change, but track name is not updated on the Car - VW Polo 2015

PlanPremiumCountry PortugalDeviceXIAOMI MI6Operating SystemMIUI 10 - Android 8.0.0 My Question or IssueI bought a VW Polo last month (December/2015, Lounge Version), and it connects through BT with my phone. The first thing it seemed strange is that ...

  • Casual Listener
  • Plan Premium Country  Portugal Device XIAOMI MI6 Operating System MIUI 10 - Android 8.0.0   My Question or Issue I bought a VW Polo last month (December/2015, Lounge Version)...
  • Peter
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug when visualizing / playing songs in the car

PlanPremiumCountryMexicoDeviceMotorola X4 (model XT1900-4)Operating SystemAndroid 8.0 My Question or IssueWhen my cellphone is connected via Bluetooth to any car, the songs goes to the next but titles stay frozen or sometimes they don't even appear o...

  • Newbie
  • Plan Premium Country Mexico Device Motorola X4 (model XT1900-4) Operating System Android 8.0   My Question or Issue When my cellphone is connected via Bluetooth to any car, the songs g...
  • Peter
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Playlists gone

PlanFreeCountry spainOperating SystemWindows My Question or IssueHola!! Mi usuario es 6r0lroo4462mv8ijkl9jn0g0s. Un dia (esta semana) de repente mis listas de reproducción no se reproducían, aun así me aparecian en la biblioteca. Hoy me sucedia lo mi...

  • Newbie
  • Plan Free Country  spain Operating System Windows   My Question or Issue Hola!!   Mi usuario es 6r0lroo4462mv8ijkl9jn0g0s.  Un dia (esta semana) de repente mis...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Superuser Contribution Behind the lyrics

PlanPremiumCountry: England Device Samsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Behind the lyrics is turned on but for songs that other people have behind the lyrics I don't have it. I have reinstalled ...

  • Visitor
  • Plan Premium Country: England    Device  Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Behind the lyrics is...
  • Katerina
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stalling

PlanPremiumCountry UKDeviceLGOperating SystemAndroid My Question or Issue My music keeps stalling when it is playing. It happens when I have WIFI connection and when offline. Is there anyway to stop this?

  • Newbie
  • Plan Premium Country  UK Device LG Operating System Android   My Question or Issue  My music keeps stalling when it is playing. It happens when I have WIFI connection and whe...
  • Katerina
  • Spotify Legend
  • 1031 Views
  • 1 replies
  • 0 likes
  • 1031 Views
  • 1 replies
  • 0 likes

Spotify doesn't work on my Xiaomi Mi5s

I have a Xiaomi Mi5s, and I used Spotify without problems since years. But, probably after last android update, I had some problems on my phone: sometimes seems the album loading is endless, other times the song inside albums doesn't start. The only ...

  • Newbie
  •   I have a Xiaomi Mi5s, and I used Spotify without problems since years. But, probably after last android update, I had some problems on my phone: sometimes seems the album loading is endless, ...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Shuffles to a different playlist

PlanPremiumCountry USADeviceSamsung Galaxy 8, Amazon Echo My Question or Issue Listening to one playlist. After about 30 seconds into the song, the song changes from current playlist to another. Continuously. Logged out all other devices. I go from l...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 8, Amazon Echo     My Question or Issue  Listening to one playlist. After about 30 seconds into the song, the song changes...
  • 260 Views
  • 0 replies
  • 1 likes
  • 260 Views
  • 0 replies
  • 1 likes

Lock screen not enabled in Android 8.1 Mi A2

PlanPremiumCountry MalaysiaDeviceMi A2Operating SystemAndroidOreo My Question or Issue I recently changed my phone to Mi A2 which is in the Android One programme. However I seem to not be able to control playback of my Spotify streaming in lockscreen...

  • Newbie
  • Plan Premium Country  Malaysia Device Mi A2 Operating System AndroidOreo   My Question or Issue  I recently changed my phone to Mi A2 which is in the Android One programme. H...
  • 511 Views
  • 0 replies
  • 1 likes
  • Mi A2
    OREO
  • 511 Views
  • 0 replies
  • 1 likes

Spotify connect not shuffling AT ALL

PlanPremiumCountry USADevice(Moto x4)Operating SystemAndroid Oreo My Question or Issue I'm using Spotify connect from my Android to a Yamaha receiver and it is not shuffling at all. It plays the songs in a playlist in order; you can actually see it s...

  • Newbie
  •   Plan Premium Country  USA Device (Moto x4) Operating System Android Oreo   My Question or Issue   I'm using Spotify connect from my Android to a Yamaha receiver...
  • 1019 Views
  • 0 replies
  • 0 likes
  • Connect
    shuffle
  • 1019 Views
  • 0 replies
  • 0 likes

Solved!! I can't share song on Instagram Stories

PlanPremiumCountryArgentina DevicePixel 2 XL Operating SystemAndroid 9 Everytime I try to share a song on Instagram it says that an error had happened and that I should try it again later.I have the lastest updates on Instagram and Spotify, also I tr...

  • Casual Listener
  •   Plan Premium Country Argentina   Device Pixel 2 XL   Operating System Android 9   Everytime I try to share a song on Instagram it says that an error had happened and...
  • gariuz
  • Casual Listener
  • 1606 Views
  • 2 replies
  • 1 likes
  • 1606 Views
  • 2 replies
  • 1 likes

Solved!! Cant rearrange playlists

PlanFree/PremiumCountry GOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a galaxy s8+ and a few days ago I suddenly lost the ability to rearrange any of my playlists by album artist etc. Its all alphabetical now.

  • Regular
  • Plan Free/Premium Country     GOperating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a galaxy s8+ and a few days ago I suddenly lost the ...
  • AeroZ
  • Composer
  • 919 Views
  • 5 replies
  • 0 likes
  • 919 Views
  • 5 replies
  • 0 likes