Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195584 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
537183 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
442232 Views
565 replies
37 likes
PlanPremiumCountry United StatesDeviceSamsung Galaxy s9+Operating SystemAndroid Oreo My Question or Issue Everytime I click the share button, the song restarts.
Plan Premium Country United States Device Samsung Galaxy s9+ Operating System Android Oreo My Question or Issue Everytime I click the share button, the song restarts.
283 Views
0 replies
0 likes
PlanPremiumCountry AustraliaDeviceGalaxy S7Operating System My Question or Issue When I open the Spotify app on my watch to use as remote, it opens the phone app but after around a minute trying to connect it says "unable to Start spotify, connect to...
Plan Premium Country Australia Device Galaxy S7 Operating System My Question or Issue When I open the Spotify app on my watch to use as remote, it opens the phone ...
373 Views
0 replies
0 likes
PlanFamily PremiumCountry IndonesiaDeviceGoogle Pixel 2 XLOperating SystemAdroid Pie My Question or Issue I use the Spotify Android application and registered as a premium family. but after the last few updates my spotify application has a problem. n...
Plan Family Premium Country Indonesia Device Google Pixel 2 XL Operating System Adroid Pie My Question or Issue I use the Spotify Android application and registered as a ...
359 Views
0 replies
0 likes
Hello everyone,I live in a dormitory. When I try to open and connect to Spotify it says "no connection". I deleted cache, data, app itself and finally I formatted my phone. I also reset the modem/router. The funny thing is my friend can play songs on...
Hello everyone, I live in a dormitory. When I try to open and connect to Spotify it says "no connection". I deleted cache, data, app itself and finally I formatted my phone. I also reset the modem/r...
204 Views
0 replies
0 likes
I use a (somewhat old) Sony Smartwatch 3 as a medical device. I do get some notifications (e.g., sms texts) on it, but it mostly displays medical information (my blood sugar... I'm diabetic). I don't want this watch to have anything to do with Spotif...
I use a (somewhat old) Sony Smartwatch 3 as a medical device. I do get some notifications (e.g., sms texts) on it, but it mostly displays medical information (my blood sugar... I'm diabetic). I don't...
397 Views
0 replies
0 likes
Very disappointing change in latest update. Filter has now been removed from the top of playlists and replaced with 'Find in Playlist' in the playlist options menu. However, this does not function as a filter. If I 'find' a term and shuffle, it simpl...
Very disappointing change in latest update. Filter has now been removed from the top of playlists and replaced with 'Find in Playlist' in the playlist options menu. However, this do...
389 Views
0 replies
0 likes
Songs won't load properly and will only play 10seconds. Home screen also doesn't load properly, show titles but not pictures (attached). I have 15gb data left and all other apps working fine PlanPremiumCountry UkDevice Huawei p20 proOperating SystemA...
Songs won't load properly and will only play 10seconds. Home screen also doesn't load properly, show titles but not pictures (attached). I have 15gb data left and all other apps working fine ...
Community Legend
3994 Views
1 replies
1 likes
PlanPremiumCountryIsraelDevice(Galaxy 7)My Question or Issue My phone default language is Hebrew which is written right to left and my spotify is set in English and most of my music is in English but in recent update the spotifiy interface changed to...
Plan Premium Country Israel Device (Galaxy 7) My Question or Issue My phone default language is Hebrew which is written right to left and my spotify is set in English and most of my musi...
Community Legend
638 Views
3 replies
0 likes
I thought Spotify mobile app would automatically scan for my music on my device. The only info I could find said I need to use the desktop app to put them in a playlist then sync it to all devices. What do I do if I don't have a computer. All my musi...
I thought Spotify mobile app would automatically scan for my music on my device. The only info I could find said I need to use the desktop app to put them in a playlist then sync it to all devices. W...
Composer
495 Views
1 replies
0 likes
PlanFree/PremiumCountry UAE DeviceHuawei P8Operating SystemAndroid 7.0 My Question or IssueHello,Up until the last update I had no issues, but ever since then I need to log in every time I open the app. I don't have a Facebook account, so have to ent...
Plan Free/Premium Country UAE Device Huawei P8 Operating System Android 7.0 My Question or Issue Hello, Up until the last update I had no issues, but ever since then I...
Community Legend
944 Views
3 replies
0 likes
Hi,i have a Fossil Q Explorist Smartwatch and a problem with the spotify app on it: When i open Spotify on my Smartwatch (bluetooth connection to my phone exists) i can choose one of my last Playlists (= sync is possible). Bit when i tap on it, i get...
Hi, i have a Fossil Q Explorist Smartwatch and a problem with the spotify app on it: When i open Spotify on my Smartwatch (bluetooth connection to my phone exists) i can choose one of my las...
Casual Listener
523 Views
1 replies
2 likes
When I use the PC, each song change I receive a notification on my phone, and this is very annoying. Can I disable it ?
When I use the PC, each song change I receive a notification on my phone, and this is very annoying. Can I disable it ?
Casual Listener
409 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceLG G6, Galaxy S7, ThinkpadOperating SystemAndroid 8 / Android 8 / Windows 10 My Question or IssueI used to listen to artist radio and song/track radio a lot. The last few weeks, i realized that some of the radiofunc...
Plan Premium Country Netherlands Device LG G6, Galaxy S7, Thinkpad Operating System Android 8 / Android 8 / Windows 10 My Question or Issue I used to listen to artist radio and son...
Newbie
778 Views
2 replies
3 likes
PlanPremiumCountry Currently in Colombia DeviceHuawei Operating SystemAndroid My Question or Issue I'm a happy user of Spotify premium for a couple of years. However, since 2 wools I can not open the app on my phone (Android). My account is connected...
Plan Premium Country Currently in Colombia Device Huawei Operating System Android My Question or Issue I'm a happy user of Spotify premium for a couple ...
370 Views
0 replies
0 likes
PlanFreeCountry SpainDeviceXiaomi Redmi Note 4 / Xiaomi Mi A2Operating SystemAndroid 7/Android 8.1 My Question or Issue Since the last main update, my playlist are supposed to play on shuffle (as it reminds every time, telling you to suscribe to prem...
Plan Free Country Spain Device Xiaomi Redmi Note 4 / Xiaomi Mi A2 Operating System Android 7/Android 8.1 My Question or Issue Since the last main update, my playlist are ...
Newbie
4287 Views
21 replies
1 likes
I am unable to create radio stations from playlists/after a playlist runs through. Additionally, a saved artist station(found under "Stations") is now a playlist, and cannot be played in a station format, while others that were not saved are still st...
I am unable to create radio stations from playlists/after a playlist runs through. Additionally, a saved artist station(found under "Stations") is now a playlist, and cannot be played in a station fo...
461 Views
0 replies
2 likes
PlanPremiumCountry EnglandDevicePixel 3Operating SystemAndroid Oreo As the title says, Spotify works fine on other devices and on WiFi but 4g just shows missing artwork and won't play. Cache deleted, reinstalled and rebooted, logged out and in, updat...
Plan Premium Country England Device Pixel 3 Operating System Android Oreo As the title says, Spotify works fine on other devices and on WiFi but 4g just shows missi...
Not applicable
537 Views
2 replies
0 likes
PlanFree/PremiumCountry NetherlandsDeviceSamsung A6 plusOperating Systemandroid My Question or Issue I recently got a family account but before this, I had a normal premium account. I always download my songs using the highest quality available. But ...
Plan Free/Premium Country Netherlands Device Samsung A6 plus Operating System android My Question or Issue I recently got a family account but before this, ...
699 Views
0 replies
1 likes
PlanPremiumDeviceLG V20Operating SystemAndroid My Question or IssueIs there a way to force spotify on android, or the desktop to play a cached song.I was lsitening to a song a few days ago on the discover weekly playlist that I really enjoyed. I forg...
Plan Premium Device LG V20 Operating System Android My Question or Issue Is there a way to force spotify on android, or the desktop to play a cached song. I was lsitening to a son...
396 Views
0 replies
0 likes
How do I stop my android app from working when I'm listening to music in my smart tv or computer? It consumes all my battery!! PlanPremiumCountryArgentinaDeviceSamsung Galaxy 9+ / Smart TV / ComputerOperating SystemAndroid Oreo
How do I stop my android app from working when I'm listening to music in my smart tv or computer? It consumes all my battery!! Plan Premium Country Argentina Device Samsung Galaxy 9+ / ...
241 Views
0 replies
0 likes
