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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846477 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846477 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16000 Views
  • 3 replies
  • 0 likes
  • 16000 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app won't launch

When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crashI've done none update before this issue. I've already tried to clear the cache ...

  • Casual Listener
  • When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crash I've done none update befo...
  • Alfredo
  • Roadie
  • 6310 Views
  • 17 replies
  • 7 likes
  • 6310 Views
  • 17 replies
  • 7 likes

Podcasts unavailable

PlanPremiumCountryIndonesiaDeviceOppo R829Operating SystemColorOS V1.0.0i (based on Android 4.2.2) My Question or IssueI'm using most updated version of the app. I can't access podcasts and when I click any podcast, there's no response. I can still a...

  • Casual Listener
  •   Plan Premium Country Indonesia Device Oppo R829 Operating System ColorOS V1.0.0i (based on Android 4.2.2)   My Question or Issue I'm using most updated version of the app. I ca...
  • Loxer
  • Spotify Star
  • 612 Views
  • 1 replies
  • 0 likes
  • Android
    Oppo
    podcast
  • 612 Views
  • 1 replies
  • 0 likes

Facebook login issue

I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to connect my account to spotify its just turns white ...

  • Newbie
  • I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to ...
  • Loxer
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

You've reached a limit on active subscriptions per mobile number

PlanFreeCountry MalaysiaDeviceSamsung j7+Operating SystemAndroid Nugget My Question or IssueCan't subscribe because it tells me this

  • Newbie
  • Plan Free Country  Malaysia Device Samsung j7+ Operating System Android Nugget   My Question or Issue Can't subscribe because it tells me this
  • Loxer
  • Spotify Star
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Solved!! "Update System" Error Message

PlanPremiumCountryUSA DeviceLG V30+Operating SystemAndroid Oreo (8.0) My Question or Issue I keep getting a red error message at the top of my page saying I must update my system as Spotify needs Android 4.1 or higher to run. I am running Android 8.0...

  • Visitor
  • Plan Premium Country USA   Device LG V30+ Operating System Android Oreo (8.0)   My Question or Issue  I keep getting a red error message at the top of my page saying I must ...
  • Loxer
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution device needs updating message?

My Question or Issue my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1. what is this?

  • Casual Listener
  •   My Question or Issue  my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1.  what is this?
  • izhr-d59n_728
  • Casual Listener
  • 456 Views
  • 4 replies
  • 1 likes
  • 456 Views
  • 4 replies
  • 1 likes

Spotify is glitching

My Issue:So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands Device(Dogee Mix)...

  • Casual Listener
  • My Issue: So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with...
  • Loxer
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Spotify is glitching

My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...

  • Casual Listener
  • My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...
  • Loxer
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Save an album, the songs aren't saved

Hello,since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in the older versions though, but all the songs I had p...

  • Casual Listener
  • Hello, since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in...
  • Joe
  • Community Legend
  • 2341 Views
  • 3 replies
  • 1 likes
  • 2341 Views
  • 3 replies
  • 1 likes

Switching a free account email to my premium account

My Question or Issue I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and use this email for my premium account. Thanks in advance

  • Newbie
  •     My Question or Issue  I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and us...
  • Joe
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Why do I have to keep logging in

Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store. Why can't it remember me, this is getting irritating. There is no check mark to set "remember me" anywhere on the Spotify app or AppStore app.Please help...

  • Newbie
  • Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store.  Why can't it remember me, this is getting irritating. There is no check mark to set "remember me...
  • Loxer
  • Spotify Star
  • 2491 Views
  • 1 replies
  • 0 likes
  • 2491 Views
  • 1 replies
  • 0 likes

Tips for arranging collection / using Spotify if hitting the Spotify library 10k song limit?

I getting the (really annoying) "you library is full" message. I like to add albums of the artists I like, I also follow most of them. Are there any offical or community advice on how to use Spotify with a large collection?

  • Regular
  • I getting the (really annoying) "you library is full" message.   I like to add albums of the artists I like, I also follow most of them.   Are there any offical or community advice on h...
  • priscyla
  • Casual Listener
  • 356 Views
  • 6 replies
  • 1 likes
  • 356 Views
  • 6 replies
  • 1 likes

Interfaz Spotify

PlanPremiumCountry EspañaDeviceBQ X5 PlusOperating SystemAndroid 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la antivan interfaz porfavor ayuda, Gracias

  • Newbie
  • Plan Premium Country  España Device BQ X5 Plus Operating System Android 7.1.1   My Question or Issue  Tengo la aplicación actualizada a la última versión y continuo con la an...
  • 364 Views
  • 0 replies
  • 2 likes
  • 364 Views
  • 0 replies
  • 2 likes

Spotify is glitching

My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...

  • Casual Listener
  • My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...
  • Loxer
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Radio shuffle not working

PlanPremiumCountry Perú DeviceHuawei P smartOperating SystemAndroid My Question or Issue Hello, I started using Spotify not too long ago and I instantly became premium, it seems to me the radio feature used to work just fine but now (maybe after the ...

  • Newbie
  • Plan Premium Country  Perú  Device Huawei P smart Operating System Android   My Question or Issue          Hello, I started using Spotify not ...
  • Loxer
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Software Update Error

PlanPremiumCountryAustraliaDevicePixel 2 XLOperating SystemAndroid OreoMy Question or IssueI have been receiving this error message every time I open Spotify, asking me to update my Operating System above 4.0 but I am currently on the newest Operatin...

  • Casual Listener
  • Plan Premium Country Australia Device Pixel 2 XL Operating System Android Oreo My Question or Issue I have been receiving this error message every time I open Spotify, asking me to upda...
  • Alfredo
  • Roadie
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs keep stalling while playing

PlanPremiumCountry UsaDeviceSamsung galaxy s6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I uninstalled and then re installed and the issue is still there, songs play but constantly have little pauses making listening ...

  • Casual Listener
  • Plan Premium Country  Usa Device Samsung galaxy s6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I uninstalled and then re installed a...
  • Alfredo
  • Roadie
  • 489 Views
  • 3 replies
  • 0 likes
  • 489 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cant change my songs if i dont have internet

I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlist creatred by my self

  • Casual Listener
  •   I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlis...
  • Alfredo
  • Roadie
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recent March 2018 update causing rapid skipping/stuttering/

Songs just keep skipping ever since today's March 12 2018 update. Just random skipping, no matter what I play. Using Android 5.0, and no, there's no update to 6.0. But that shouldn't matter, it's been playing until today's update. Tried logging out t...

  • Newbie
  •   Songs just keep skipping ever since today's March 12 2018 update.  Just random skipping, no matter what I play.  Using Android 5.0, and no, there's no update to 6.0.  But that s...
  • Alfredo
  • Roadie
  • 6161 Views
  • 11 replies
  • 5 likes
  • 6161 Views
  • 11 replies
  • 5 likes

Video/album

PlanPremiumCountryNetherlands DeviceHuawei mate sOperating SystemMarshmallow My Question or IssueHow do I watch videos? Bc when I click browse I don't see video/show and how do I see a animated album cover. When I click on a song I don't see an anima...

  • Newbie
  •   Plan Premium Country Netherlands   Device Huawei mate s Operating System Marshmallow   My Question or Issue How do I watch videos? Bc when I click browse I don't see vide...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes