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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842981 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842981 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14377 Views
  • 1 replies
  • 0 likes
  • 14377 Views
  • 1 replies
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I can't scroll down to past episodes on a podcast

PlanPremiumCountry IrelandDeviceSamsung Operating SystemAndroid My Question or Issue I can't find episodes on a podcast past 86. It won't let me scroll down to the first episode. Was wondering how to fix this.

  • Newbie
  • Plan Premium Country  Ireland Device Samsung  Operating System Android   My Question or Issue  I can't find episodes on a podcast past 86. It won't let me scroll down to...
  • 372 Views
  • 0 replies
  • 1 likes
  • 372 Views
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Solved!!Superuser Contribution Spotify starts playing randomly on my Android device

Every now and then while listening to Spotify on my laptop, the Spotify app on my phone will launch and whatever song I was listening to will resume playing on there. My phone is locked when this happens. This is extremely annoying. This started happ...

  • Gig Goer
  • Every now and then while listening to Spotify on my laptop, the Spotify app on my phone will launch and whatever song I was listening to will resume playing on there.  My phone is locked when th...
  • fowot_-9hjysc
  • Newbie
  • 31600 Views
  • 145 replies
  • 27 likes
  • 31600 Views
  • 145 replies
  • 27 likes

Spotify not showing connected bluetooth headset

Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button. So when i get in my car for example and listen to ...

  • Newbie
  • Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button....
  • 875 Views
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  • 875 Views
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Superuser Contribution Storage Usage

I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song.I can't figure out why this is and whether there is a way to "fix" this.

  • Casual Listener
  • I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song. I can't figure out wh...
  • gruenerdackel
  • Casual Listener
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

Superuser Contribution My spotify has not been operating from last yesterday update.

PlanPremiumCountry TurkeyDeviceHuawei mate 9Operating SystemEmui 8 My Question or IssueWhen i start my spotify, user interface opens completely black and not respond from yesterday.

  • Newbie
  • Plan Premium Country  Turkey Device Huawei mate 9 Operating System Emui 8   My Question or Issue When i start my spotify, user interface opens completely black and not respond fro...
  • SergioDavid
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing songs not on my playlist

I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before picking a song I have never heard of. I tried loggi...

  • Casual Listener
  • I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before ...
  • SergioDavid
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in because of offline mode

PlanPremiumCountryCzech Republic DeviceXperia Z1 Operating SystemAndroid 5.0.2 My Question or IssueThe app logged me out and I can't log in because it says I'm in offline mode. How I'm I supposed to go online when I'm not logged in? Only solution is ...

  • Casual Listener
  • Plan Premium Country Czech Republic  Device Xperia Z1  Operating System Android 5.0.2   My Question or Issue The app logged me out and I can't log in because it says I'm in o...
  • -vakmr_kbeg0i
  • Newbie
  • 721 Views
  • 3 replies
  • 0 likes
  • 721 Views
  • 3 replies
  • 0 likes

Superuser Contribution When searching for songs in playlist, app plays songs in playlist order and not search order

PlanPremiumCountryUSA DeviceLG V10 Operating SystemAndroid Nougat My Question or Issue So I have a playlist of songs that I grew up with. It is not organized in any specific order. When searching for something in particular, like Fleetwood Mac in the...

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  • Regular
  • Plan Premium Country USA   Device LG V10   Operating System Android Nougat   My Question or Issue   So I have a playlist of songs that I grew up with. It is not organ...
  • SgtStrawberry
  • Regular
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
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Superuser Contribution Entire library is missing

Hi,A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them. The playlists and Daily Mixes are there big the songs are not in the library. The problem is in the Android app too....

  • Newbie
  • Hi, A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them.   The playlists and Daily Mixes are there big the songs ...
  • SergioDavid
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i look my own profile and my friend's profile who i following

PlanFreeDeviceSony Xz1My Question or Issue How can i find my own profile and my friend's profile who i following on Android?

  • Newbie
  •   Plan Free Device Sony Xz1 My Question or Issue  How can i find my own profile and my friend's profile who i following on Android? 
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution volume going up and down by itself

PlanPremiumCountryUSA DeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issue

  • Newbie
  • Plan Premium Country USA  Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue  
  • SergioDavid
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unfortunately, Spotify has stopped message on Android tablet

PlanFree/PremiumCountry DeviceMedion LifetabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device Medion Lifetab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • SergioDavid
  • Roadie
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Black Screen and Won't Launch

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy Note 3Operating SystemAndroid 5.0 My Question or IssueSpotify on mobile phone when launched only shows black screen, crashes, then push back to phone home menu. Already happened more than once, I've re-...

  • Casual Listener
  • Plan Premium Country Indonesia Device Samsung Galaxy Note 3 Operating System Android 5.0   My Question or Issue Spotify on mobile phone when launched only shows black screen, crashes, ...
  • unbuliebubble
  • Casual Listener
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

Keeping offline songs on SD card after phone wipe

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueIs it possible to wipe my phone, reinstall spotify and have it detect the offline songs saved to my SD card? I have about 30 gigabytes downloaded and I w...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Is it possible to wipe my phone, reinstall spotify and have it detect th...
  • 217 Views
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  • 217 Views
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Superuser Contribution New releases by genre not appearing on app

PlanFreeCountry U.S.DeviceGalaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the K-Pop genre disappeared after the update, but it still appeared on my frie...

  • Casual Listener
  • Plan Free Country  U.S. Device Galaxy S9   Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the...
  • SergioDavid
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
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Superuser Contribution No more of Repeat tracks

Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?

  • Newbie
  • Since the forced update on my app. I don't see repeat all tracks button anymore.  Why is it gone? Is there a way to get it to repeat ?   
  • SergioDavid
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 302 Views
  • 1 replies
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Superuser Contribution Spotify had Stopped working. Close App?

PlanFree/PremiumCountry DeviceSamsung 8+Operating SystemAndroid My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, restarted, shut down, uninstalled and reinstalled the app. It has not been working wince th...

  • Gig Goer
  • Plan Free/Premium Country   Device Samsung 8+ Operating System Android   My Question or Issue  App ahuts after opening. I have reinstalled, cleared cache, redownloaded, resta...
  • SergioDavid
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer able to search in a playlist and shuffle play only the searched songs

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating System My Question or Issue I used to be able to make a playlist with a bunch of different artists in the same genre and then when I'm in the mood for just one artist, search for them ...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System   My Question or Issue  I used to be able to make a playlist with a bunch of different artists i...
  • SergioDavid
  • Roadie
  • 1744 Views
  • 1 replies
  • 29 likes
  • 1744 Views
  • 1 replies
  • 29 likes

Superuser Contribution Audio playback lag/stuttering

PlanPremiumCountry EstoniaDeviceOnePlus6Operating SystemAndroid 8.1.0 My Question or Issue Playback has lag behind every 15-40 seconds. I have installed latest updates for spotify and OS. Firstly I had problem with spotify crashing if I downloaded pl...

  • Newbie
  •   Plan Premium Country  Estonia Device OnePlus6 Operating System Android 8.1.0   My Question or Issue  Playback has lag behind every 15-40 seconds. I have installed lat...
  • SergioDavid
  • Roadie
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Função "Músicas" foi removida!

PlanFreeCountry BrasilDeviceMotorola X2Operating SystemAndroid Marshmallow My Question or Issue Por que a função para tocar todas as músicas aleatoriamente das nossas seleções de artitas e álbuns foi removida? Era a principal função para o meu dia-a-...

  • Newbie
  • Plan Free Country  Brasil Device Motorola X2 Operating System Android Marshmallow   My Question or Issue  Por que a função para tocar todas as músicas aleatoriamente das...
  • SergioDavid
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes