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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35976 Views
  • 64 replies
  • 25 likes
  • 35976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874110 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874110 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!! In-line controls not functioning

PlanPremiumDevicePixel 2 XL 128GOperating SystemAndroid Pie 9.0PQ1A.181105.017.A1 My Question or Issue The in-line controls do not work properly, as reported a long time ago by many users in various forums I've found. It's still not fixed, how? why? ...

  • Music Fan
  • Plan Premium Device Pixel 2 XL 128G Operating System Android Pie 9.0 PQ1A.181105.017.A1   My Question or Issue  The in-line controls do not work properly, as reported a long time a...
  • AeroZ
  • Composer
  • 1948 Views
  • 9 replies
  • 0 likes
  • 1948 Views
  • 9 replies
  • 0 likes

Check icon in Android Auto

I am using the Android Auto app on my smartphone to connect to Spotify inorder to play downloaded songs for my drive. It works great mostly, but the one icon I cannot figure out is the checkmark, then the plus sign that shows after I select that. Can...

  • Newbie
  • I am using the Android Auto app on my smartphone to connect to Spotify inorder to play downloaded songs for my drive.  It works great mostly, but the one icon I cannot figure out is the checkmar...
  • 766 Views
  • 0 replies
  • 0 likes
  • Android
  • 766 Views
  • 0 replies
  • 0 likes

My spotify wont work while on wifi!

PlanPremiumCountry HungaryDeviceHuawei P SmartOperating SystemAndroid 8.0.0EMUI version 8.0.0 My Question or Issue I can't use my spotify via WiFi, the message saying my device is offline will pop up after a few seconds, after opening the app. I can ...

  • Newbie
  •   Plan Premium Country  Hungary Device Huawei P Smart Operating System Android 8.0.0 EMUI version 8.0.0   My Question or Issue  I can't use my spotify via WiFi, the me...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Whitelist Spotify so it doesn't close automatically when you pause the music

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have to a...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automatically a moment...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Full artwork doesnt work

I was listening to some music together with a classmate. When I noticed that my full screen art doesnt work. There was also an animated video on his screen but not mine. I tried it with my father's account (not premium) on his phone and it works. But...

  • Newbie
  • I was listening to some music together with a classmate. When I noticed that my full screen art doesnt work. There was also an animated video on his screen but not mine. I tried it with my father's a...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Download bar doesn't show up

PlanPremiumCountry PolandDeviceHuawei Mate 10 LiteOperating SystemAndroid 8.0 My Question or IssueWhen I click on downloading some playlists or albums it shows progress bar only on Spotify app. I can't see any information on status bar on top of the ...

  • Casual Listener
  • Plan Premium Country  Poland Device Huawei Mate 10 Lite Operating System Android 8.0   My Question or Issue When I click on downloading some playlists or albums it shows progress ...
  • 467 Views
  • 0 replies
  • 4 likes
  • 467 Views
  • 0 replies
  • 4 likes

Pull down search within playlist...

WHY did you remove this feature?... Now its in the 3 dot menu, meaning it takes much longer time. I used this feture daily...

  • Regular
  • WHY did you remove this feature?... Now its in the 3 dot menu, meaning it takes much longer time.    I used this feture daily...
  • Zarrex
  • Casual Listener
  • 760 Views
  • 5 replies
  • 17 likes
  • 760 Views
  • 5 replies
  • 17 likes

Sort By and Search Bar Disappeared - Pixel 3

I recently got a Pixel 3 and it seems one feature has utterly disappeared. The search bar and Sort By feature are completely gone. I am a premium user.

  • Casual Listener
  •   I recently got a Pixel 3 and it seems one feature has utterly disappeared. The search bar and Sort By feature are completely gone. I am a premium user.  
  • kitkat_
  • Casual Listener
  • 839 Views
  • 1 replies
  • 1 likes
  • 839 Views
  • 1 replies
  • 1 likes

Canciones descargadas desaparecen al iniciar sesión con Datos Móviles

PlanPremiumCountry ArgentinaDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or Issue Cuando inicio sesión con Wi Fi (es decir, cuando abro la app) aparecen todas las canciones descargadas pero, cuando lo hago con mis datos móviles algunas...

  • Newbie
  • Plan Premium Country  Argentina Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue  Cuando inicio sesión con Wi Fi (es decir, cuando abro la app) apare...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Library (+) vs Favourites (Heart)

Plan: PremiumDevice: Samsung Galaxy Note 4Operating System: Android 6.0.1 My Question or Issue I used to use extensively the automatic Favourite Songs Playlist in Freemium to define my Music Collection. After changing to Premium it gets very confusin...

  • Casual Listener
  • Plan: Premium Device: Samsung Galaxy Note 4 Operating System: Android 6.0.1   My Question or Issue   I used to use extensively the automatic Favourite Songs Playlist in...
  • 415 Views
  • 0 replies
  • 0 likes
  • Library Favourits Premium
  • 415 Views
  • 0 replies
  • 0 likes

i want play song without shuffle

hello, I want to play one song from your application. Example of a song (bad liar) from imagine dragon but I can not play it because the shuffle of songs has to be played and I do not want that I want to play the song I want, no the shuffle play. ple...

  • Newbie
  • hello,   I want to play one song from your application. Example of a song (bad liar) from imagine dragon but I can not play it because the shuffle of songs has to be played and I do not wa...
  • 322 Views
  • 0 replies
  • 0 likes
  • Spotify
  • 322 Views
  • 0 replies
  • 0 likes

Spotify stopped recognising disconnected earphones or usb dac

Spotify plays music (using loudspeaker) after disconnecting minijack or USB DAC.It was fine for last few years. (any new updates??) DeviceXiaomi Redmi Note 4 (snapdragon) Android 7.0 NRD90MSpotify: 8.4.82.664, premium

  • Music Fan
  • Spotify plays music (using loudspeaker) after disconnecting minijack or USB DAC. It was fine for last few years. (any new updates??)   Device Xiaomi Redmi Note 4 (snapdragon)   Androi...
  • 343 Views
  • 0 replies
  • 1 likes
  • 343 Views
  • 0 replies
  • 1 likes

Spotify stops playing music after few tracks

Spotify stops playing music after few tracks - in a middle of a track !it started to happen this week (any new updates??), it was fine for last few years. DeviceXiaomi Redmi Note 4 (snapdragon) Android 7.0 NRD90MSpotify: 8.4.82.664, premium

  • Music Fan
  • Spotify stops playing music after few tracks - in a middle of a track ! it started to happen this week (any new updates??), it was fine for last few years.   Device Xiaomi Redmi Note 4 (snap...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Laod payment always fails (philippines)

So i've been trying to access premium for a time now likely a week now so i am wondering if is there something wrong or is this just how it is?

  • Newbie
  • So i've been trying to access premium for a time now likely a week now so i am wondering if is there something wrong or is this just how it is?  
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Solved!! Stops after two or three songs, have to open app (not even push play) to restart

PlanPremiumCountryUSADeviceNokia 6.1 Model TA-1045Operating SystemAndroid v9 My Question or IssueI can stream two to three songs before playback stops, always at the end of the song before the next song starts. Unlocking the phone and opening the app...

  • Newbie
  • Plan Premium Country USA Device Nokia 6.1 Model TA-1045 Operating System Android v9   My Question or Issue I can stream two to three songs before playback stops, always at the end of t...
  • Ragedoge
  • Composer
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xtrons android 8.0.0 error message

PlanPremiumCountry United kingdomDeviceXtrons in car touchscreen px5Operating SystemAndroid 8.0.0 My Question or IssueAfter the latest spotify update i lost all of my saved album and playlist downloads for listening offline (whilst driving).When I go...

  • Casual Listener
  •   Plan Premium Country  United kingdom Device Xtrons in car touchscreen px5 Operating System Android 8.0.0   My Question or Issue After the latest spotify update i lost all ...
  • ynh-rmx67s_p
  • Regular
  • 2632 Views
  • 8 replies
  • 0 likes
  • Xtrons android developer warning com.spotify.music
  • 2632 Views
  • 8 replies
  • 0 likes

Playlist order

PlanFree/Premium Operating SystemAndroid My Question or Issue A few weeks ago the playlists stopped playing songs at random. Like all of my playlists suddenly started to play the songs in order of when the song was added. Before it just played songs ...

  • Casual Listener
  • Plan Free/Premium   Operating System Android   My Question or Issue  A few weeks ago the playlists stopped playing songs at random. Like all of my playlists suddenly started to ...
  • 11658
  • Casual Listener
  • 959 Views
  • 4 replies
  • 0 likes
  • 959 Views
  • 4 replies
  • 0 likes

Scroll button bug, passes it's limit of scrolling.

PlanPremiumCountry United StatesDeviceAndroidOperating SystemAndroid 7.0 My Question or IssueScroll button would go up past under the title of the playlist (blue half a circle is where it would go) which makes it unable to click scrollable unless scr...

  • Newbie
  • Plan Premium Country  United States Device Android Operating System Android 7.0   My Question or Issue Scroll button would go up past under the title of the playlist (blue half a ...
  • 299 Views
  • 0 replies
  • 0 likes
  • bug
  • 299 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Search within playlist not appearing when swiping down

PlanFreeCountry BrazilDeviceMotorola z2 play xt1070Operating SystemAndroid Oreo My Question or Issue Few months ago I was able to search within the playlist by swiping down. Now nothing happens the option to search is gone.

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  • Music Fan
  • Plan Free Country  Brazil Device Motorola z2 play xt1070 Operating System Android Oreo   My Question or Issue  Few months ago I was able to search within the playlist by...
  • AeroZ
  • Composer
  • 2565 Views
  • 12 replies
  • 1 likes
  • 2565 Views
  • 12 replies
  • 1 likes

Videos and Gifs no longer playing

PlanPremiumCountry UK Operating SystemAndroid My Question or IssueAbout 3 weeks ago i was seeing videos and gifs when listening to music. Now they're not there. Any ideas how to get them back?

  • Newbie
  • Plan Premium Country  UK   Operating System Android   My Question or Issue About 3 weeks ago i was seeing videos and gifs when listening to music.  Now they're not there....
  • 619 Views
  • 0 replies
  • 0 likes
  • 619 Views
  • 0 replies
  • 0 likes