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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375735 Views

541 replies

34 likes

Account
Free
  • 375735 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7537 Views

0 replies

7 likes

  • 7537 Views
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  • 7 likes

Problems with my account on a huawei mate 9 pro

PlanPremiumCountrySweden DeviceHuawei mate 9 ProOperating SystemAndroid™ 7.0 My Question or IssueI have been a subscripted listener for about 5 years and never really had any huge problems with spotify's app. But recently its been bugging a little to...

Newbie

Plan Premium Country Sweden  Device Huawei mate 9 Pro Operating System Android™ 7.0   My Question or Issue I have been a subscripted listener for about 5 years and never really ha...

299 Views

0 replies

0 likes

  • 299 Views
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Dopo aggiornamento applicazione, non riesco piu' a visualizzare i profili

Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde di caricamento in corso ma non apre nulla.

Newbie

   Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Constant Download Notifcation

PlanFreeCountry USADeviceZTE V8 Blade Pro (Model Z978)Operating SystemAndroid 6.0.1 My Question or Issue For the past month, Spotify has been giving me a constant Downloading notifcation usually 0% for 0/1 items. I never have been a premium member so...

Newbie

Plan Free Country  USA Device ZTE V8 Blade Pro (Model Z978) Operating System Android 6.0.1   My Question or Issue  For the past month, Spotify has been giving me a constant D...

271 Views

0 replies

1 likes

  • 271 Views
  • 0 replies
  • 1 likes

Mi Spotify no detecta mi sd

Hola, mi nombre es Josué y tengo un Redmi note 4.Mi problema es que Spotify no detecta mi sd. Antes lo hacía, pero ahora no. Tampoco puedo borrar los datos de las canciones que descargué antes cuando detectaba mi sd (los datos están en la sd y Spotif...

Newbie

Hola, mi nombre es Josué y tengo un Redmi note 4. Mi problema es que Spotify no detecta mi sd.  Antes lo hacía, pero ahora no.  Tampoco puedo borrar los datos de las canciones que descar...

532 Views

0 replies

0 likes

  • 532 Views
  • 0 replies
  • 0 likes

Solved!! Music sounds muffled after each and every song, about two seconds into the song

PemiumCountry UsaDevicePixel xl2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my songs the song sounds muffled after 2 seconds.. It comes on loud and then just after a couple seconds goes muffled..it's weird...

Regular

Pemium Country  Usa Device Pixel xl2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my songs the song sounds muffled after 2...

LakeBratt

Regular

3716 Views

7 replies

0 likes

  • 3716 Views
  • 7 replies
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Shuffle play button is missing

PlanFreeCountry USDeviceGOOGLE pixel 2Operating SystemAndroid My Question or Issue I was having trouble playing songs in general, then after I restarted the app my shuffle play button is completely missing. Most of the reason I use the app is to have...

Casual Listener

  Plan Free Country  US Device GOOGLE pixel 2 Operating System Android   My Question or Issue  I was having trouble playing songs in general, then after I restarted the...

Kinderland

Casual Listener

1649 Views

2 replies

0 likes

  • 1649 Views
  • 2 replies
  • 0 likes

Android keeps killing Spotify

PlanPremiumCountry GBDeviceBlackview S8Operating SystemAndroid 7.0 Hello everyone!The last few months everytime i use Spotify and my screen goes black the app is stoping after a few seconds.I tried to uninstall and reinstall the app without result.I ...

Newbie

Plan Premium Country  GB Device Blackview S8 Operating System Android 7.0    Hello everyone! The last few months everytime i use Spotify and my screen goes black the app is s...

559 Views

0 replies

1 likes

  • 559 Views
  • 0 replies
  • 1 likes

Solved!! Android-Can't search a playlist after recent update

PlanPremiumCountry United StatesDeviceSamsung Galaxy J3 EmergeOperating SystemAndroid My Question or Issue Hi there,So I noticed that Spotify on my Samsung Galaxy J3 updated yesterday. Today I went to look up a song in my personal playlist so I didn'...

Music Fan

Plan Premium Country  United States Device Samsung Galaxy J3 Emerge Operating System Android   My Question or Issue  Hi there, So I noticed that Spotify on my Samsung Galaxy...

Rizefall

Regular

13497 Views

13 replies

5 likes

  • 13497 Views
  • 13 replies
  • 5 likes

Losing music bass after change the volume

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9Operating SystemAndroid Oreo 8.0.0Samsung experience 9.0Spotify 8.4.90.722 My Question or IssueEverytime that I will change the volume, after that the bass go away, this problem is just happening with s...

Newbie

Plan Premium Country  Brazil Device Samsung Galaxy S9 Operating System Android Oreo 8.0.0 Samsung experience 9.0 Spotify 8.4.90.722   My Question or Issue Everytime that I ...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
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How do disable the "You are listening on..." popups?

PlanPremiumCountryUK DeviceLenovo & Samsung (issue not specific to brand)Operating SystemAndroid and W10 My Question or IssueHow can I disable the very annoying popups that appears after changing the device? (Spotify Connect). For example, I have a T...

Newbie

Plan Premium Country UK  Device Lenovo & Samsung (issue not specific to brand) Operating System Android and W10   My Question or Issue How can I disable the very annoying...

780 Views

0 replies

5 likes

  • 780 Views
  • 0 replies
  • 5 likes

Displays not updating

PlanFree/PremiumCountry USADeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue For the last several versions of Spotify (and the current one) the various displays do not update. The Album Art display fails to update when it s...

Gig Goer

Plan Free/Premium Country  USA Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  For the last several versions of Spotify (and the current on...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Dont play this artist

PlanPremiumCountry: EstoniaDeviceLG G2Operating SystemAndroid I know it's available on the iOS phone but its coming to Android and PC?

Regular

Plan Premium Country: Estonia Device LG G2 Operating System Android   I know it's available on the iOS phone  but its coming to Android and PC?  

dinomight

Spotify Star

572 Views

2 replies

0 likes

  • 572 Views
  • 2 replies
  • 0 likes

[Premium] Radio/Stations Thumbs Up/Down Button

PlanPremiumCountry USADeviceSamsung Galaxy 8 My Question or Issue Hi - I see in the "Discover" section of Spotify where the Heart and Block buttons are. There *were* at some point thumb buttons in the Radio/Station section to personalize a station. S...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 8   My Question or Issue  Hi -   I see in the "Discover" section of Spotify where the Heart and Block buttons are. There ...

dinomight

Spotify Star

573 Views

1 replies

1 likes

  • 573 Views
  • 1 replies
  • 1 likes

EXO autoload

PlanPremiumCountry USADevicepixel 3 xlOperating Systemandroid My Question or IssueHas anyone ran into an issue where the Artist EXO would autoload onto spotify? It happens almost every time I leave my phone alone for any given time. I've reset my pho...

Casual Listener

  Plan Premium Country  USA Device pixel 3 xl Operating System android   My Question or Issue Has anyone ran into an issue where the Artist EXO would autoload onto spotify? ...

2haT

Casual Listener

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

App don't loading after factory reset of my smartphone

PlanPremiumCountry BelgiumDeviceLG G4Operating SystemAndroid 6.0 My Question or Issue Hello, after factory reset of my LG G4, i have reinstalled my apps with Play Store; with some other apps but not all, i have a problem of slowness; but with spotify...

Newbie

Plan Premium Country  Belgium Device LG G4 Operating System Android 6.0   My Question or Issue  Hello, after factory reset of my LG G4, i have reinstalled my apps with Play S...

258 Views

0 replies

0 likes

  • 258 Views
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New phone won't sync local files from pc

PlanPremiumCountry DeviceSamsung Galaxy Note9Operating SystemAndroid 8.1.0 My Question or Issue Since a couple of days I have my new phone and I've been trying to sync it to my computer so that I can play all my local files on mobile, however, nothin...

Newbie

Plan Premium Country   Device Samsung Galaxy Note9 Operating System Android 8.1.0   My Question or Issue  Since a couple of days I have my new phone and I've been trying to s...

464 Views

0 replies

0 likes

Android 8.1.0
local files not syncing
Samsung Galaxy Note 9
  • 464 Views
  • 0 replies
  • 0 likes

[Android Wear] Offline mode for gym sports etc?

PlanPremium/ Premium FamilyCountryDenmarkDeviceSamsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0) Operating SystemAndroid 8.1 My Question or IssueDownload music for offline mode, while I'm out running or in the gym. Has this become pos...

Casual Listener

Plan Premium/ Premium Family Country Denmark Device Samsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0)  Operating System Android 8.1    My Question or Issu...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Login problems with android Spotify app

PlanPremiumCountryuk Device Htc one M8Operating System Android 6.0 Marshmallow My Question or Issue My phone crashed whilst Spotify was in offline mode, i now cannot login back in. it is telling me i need to be online to log back in but i cannot go o...

Casual Listener

Plan Premium Country uk  Device Htc one M8 Operating System Android 6.0 Marshmallow   My Question or Issue  My phone crashed whilst Spotify was in offline mode, i now cannot lo...

dinomight

Spotify Star

866 Views

5 replies

0 likes

  • 866 Views
  • 5 replies
  • 0 likes

Impossible to read a playlist when I'm offline

PlanPremiumCountryFrance DeviceXiaomi redmi note 5 Operating SystemAndroid 8.1.0 My Question or Issue Hello Spotify Community, Im ussing spotify premium since more than one year and I always experienced this problem.When I download a song by adding i...

Newbie

Plan Premium Country France   Device Xiaomi redmi note 5   Operating System Android 8.1.0   My Question or Issue   Hello Spotify Community,   Im ussing spotify...

253 Views

0 replies

0 likes

  • 253 Views
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Superuser Contribution Folders on Android

PlanFreeCountry United States & United KingdomDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or Issue On desktop I have a whole folder structure for my library. In the past I am certain this structure was available on mobile as well bu...

Roadie

Plan Free Country  United States & United Kingdom Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue  On desktop I have a whole folder structure ...

edga

Roadie

2643 Views

6 replies

0 likes

  • 2643 Views
  • 6 replies
  • 0 likes