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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110943 Views

26 replies

3 likes

  • 110943 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

223365 Views

143 replies

11 likes

Android
autoplay
bluetooth
  • 223365 Views
  • 143 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580419 Views

79 replies

3 likes

  • 580419 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477899 Views

577 replies

40 likes

Account
Free
  • 477899 Views
  • 577 replies
  • 40 likes

Solved!! App stuck on car mode or premium user given free app

PlanPremiumCountry/usa MOTO z2 play android App no longer lets me see my artists or songs. All my songs have been moved to favorite playlist and they no longer populate the artist or album tab. I don't know if they are testing or this is a bug, but i...

Casual Listener

Plan Premium Country /usa  MOTO z2 play   android  App no longer lets me see my artists or songs. All my songs have been moved to favorite playlist and they no longer populate t...

wongboy22

Casual Listener

1808 Views

2 replies

0 likes

Android
  • 1808 Views
  • 2 replies
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Artist Tab

As you can see from the screen shot below, the Artist tab isn't loading anything except the bands name, yet I have 85 songs downloaded and can only play their music through the Songs tab. What's the cause of this issue? This is happening with numerou...

Newbie

As you can see from the screen shot below, the Artist tab isn't loading anything except the bands name, yet I have 85 songs downloaded and can only play their music through the Songs tab. What's the ...

499 Views

0 replies

0 likes

  • 499 Views
  • 0 replies
  • 0 likes

Cant play an album

PlanFreeCountry DeviceSamsung Galaxy S9Operating System Android My Question or Issue I tried to play appetit for destruction by GnR, but the green play button disappeard. What happened?

Casual Listener

Plan Free Country   Device Samsung Galaxy S9 Operating System  Android   My Question or Issue  I tried to play appetit for destruction by GnR, but the green play button ...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Albums folder doesn't load on Android 8.0.0 I get the green circle instead but nothing happens

PlanPremiumCountry SpainDeviceOne Plus 3TOperating SystemAndroid 8.0.0Spotify version8.4.92.949 My Question or Issue When I try to reach my Albums folder in my library, it shows the green circle and the folder doesn't load at all. I have this problem...

Casual Listener

Plan Premium Country  Spain Device One Plus 3T Operating System Android 8.0.0 Spotify version 8.4.92.949   My Question or Issue  When I try to reach my Albums folder in my ...

Dorowan

Music Fan

1071 Views

4 replies

1 likes

my albums
  • 1071 Views
  • 4 replies
  • 1 likes

[Bug] Previous button is disabled for song with 'new' UI when shuffling through a playlist

Plan - PremiumCountry - USA Device - Nexus 5XOperating System - Android O My Question or Issue Found this pretty niche UI bug, not sure exactly which of the steps below are required but I'm not able to narrow it down anymore on my phone. Repro: - Add...

Newbie

Plan - Premium Country - USA   Device - Nexus 5X Operating System - Android O   My Question or Issue  Found this pretty niche UI bug, not sure exactly which of the steps be...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Infinite Loading in Albums

Yeah hi, The Spotify app is pi**ing me off sooo much for the past week.First, for some StUPID reason I cant download any songs. And now suddenly, out of nowhere I CAN download songs, but when I downloaded Lady Gaga Shallow, there is an infinite loadi...

Newbie

Yeah hi, The Spotify app is pi**ing me off sooo much for the past week. First, for some StUPID reason I cant download any songs. And now suddenly, out of nowhere I CAN download songs, but when I dow...

Dorowan

Music Fan

1044 Views

1 replies

2 likes

  • 1044 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Genius: Behind the lyrics

Is Genius: Behind the lyrics not availiable anymore on Android? If not Why? I really liked it and i miss it!

Regular

Is Genius: Behind the lyrics not availiable anymore on Android? If not Why? I really liked it and i miss it!

Peter

Spotify Legend

3311 Views

9 replies

0 likes

  • 3311 Views
  • 9 replies
  • 0 likes

Spotify not stopping when an incoming call comes through

PlanPremium CountryIreland DeviceGoogle pixel 2 Operating SystemAndroid Oreo My Question or Issue When I listen to Spotify, if I get a phonecall it just plays over. I've missed so many calls due to this and I've no idea how to fix it. I've tried to h...

Newbie

    Plan Premium   Country Ireland    Device Google pixel 2   Operating System Android Oreo   My Question or Issue   When I listen to Spot...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Album library on ONE device refuses to load

PlanFree/PremiumCountry United KingdomDevicePocophone F1Operating SystemAndroid Pie My Question or IssueSo I fancied listening to an album today and, whilst on the underground, the album list wouldn't load with the green icon perpetually spinning. Ne...

Casual Listener

  Plan Free/Premium Country  United Kingdom Device Pocophone F1 Operating System Android Pie   My Question or Issue So I fancied listening to an album today and, whilst on t...

Dorowan

Music Fan

895 Views

4 replies

1 likes

  • 895 Views
  • 4 replies
  • 1 likes

Liked song from notification does not get saved

PlanPremiumCountry DeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issue When I 'like' song from notification center, it does not get saved. Liked couple of songs yesterday but cannot find them anymore. See screenshots attached.

Casual Listener

Plan Premium Country   Device Huawei P9 Operating System Android 7.0   My Question or Issue  When I 'like' song from notification center, it does not get saved. Liked couple ...

Brunelicia

Community Legend

1108 Views

5 replies

0 likes

  • 1108 Views
  • 5 replies
  • 0 likes

Interface Issue

PlanPremium Operating SystemAndroid My Question or IssueThe interface of my friend is completely different on the button "Your library"(1 picture), this is not so convenient. There are a lot more buttons in my interface(2 picture), while a friend has...

Casual Listener

Plan Premium  Operating System Android   My Question or Issue The interface of my friend is completely different on the button  "Your library"(1 picture), this is not s...

Mantisentil

Community Legend

616 Views

3 replies

0 likes

  • 616 Views
  • 3 replies
  • 0 likes

Download problems

PlanPremiumCountry FranceDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue Everytime my playlist are downloading the storage go go my SD card to my phone. I want my music stay on the SD card but i can't

Newbie

  Plan Premium Country  France Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue  Everytime my playlist are downloading the storage go go my...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Spotify alle Alben button nicht da

PlanPremiumCountry DeutschlandDeviceHuawei Mate 20 proOperating System Android My Question or Issue Hallo ich habe ein Problem mit den Hörbücher. Wenn ich zum beispiel die drei Suche gibt es bei mir den Punkt alle Alben anzeigen leider nicht ich habe...

Newbie

Plan Premium Country  Deutschland Device Huawei Mate 20 pro Operating System  Android   My Question or Issue  Hallo ich habe ein Problem mit den Hörbücher. Wenn ich zum ...

Frosch__x

Newbie

6635 Views

6 replies

12 likes

  • 6635 Views
  • 6 replies
  • 12 likes

Can't Listen to songs added from local files on mobile device

I added songs from Local Files on my PC to a playlist, and set it to download. I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to download. Tried restarting, disabling firewall, deleting...

Newbie

I added songs from Local Files on my PC to a playlist, and set it to download.  I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to...

344 Views

0 replies

1 likes

  • 344 Views
  • 0 replies
  • 1 likes

Canciones bloqueadas

Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir? Me pasa con el grupo Dir En Grey, solamente sale ...

Newbie

Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir...

3491 Views

0 replies

0 likes

bloqueada
bloqueado
bloqueo
deshabilitada
deshabilitado
dir en grey
Premium
  • 3491 Views
  • 0 replies
  • 0 likes

Horrific layout update (version 8.4.88.150)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) Just updated the app to version 8.4.88.150Upon entering an artist name in search, when you look at "Releases" (which now scrolls horizontally) there is no further break...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   Just updated the app to version 8.4.88.150 Upon entering an artist name in search, when ...

Xanderius4

Casual Listener

8530 Views

13 replies

13 likes

complaint
Update
  • 8530 Views
  • 13 replies
  • 13 likes

Spotify stops automatically at Samsung Galaxy S9

PlanPremiumCountryNetherlands DeviceSamsung Galaxy S9 My Question or Issue Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same problem on my Galaxy S6) Spotify stops automatically after a while.The app is still activ...

Casual Listener

  Plan Premium Country Netherlands  Device Samsung Galaxy S9   My Question or Issue  Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same...

NalLvsSPFY

Regular

27634 Views

1 replies

17 likes

  • 27634 Views
  • 1 replies
  • 17 likes

Local files from PC to Phone

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Oreo(?) My Question or Issue I want to get my local files onto my phone and I have successfully gotten the files on to my computer but I can't seem to download them on to my phone to l...

Newbie

Plan Premium Country  USA Device Google Pixel 3 Operating System Android Oreo(?)   My Question or Issue  I want to get my local files onto my phone and I have successfully go...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Low Quality Album Art [Premium][Samsung Galaxy S5]

Plan Premium Country Philippines Device Samsung Galaxy S5 Operating System Android Marshmallow My Question or Issuemy Spotify Premium when I first used it was amazing, everything was HD and crisp. But a month after, on the middle of my 2nd monthly su...

Visitor

Plan Premium   Country Philippines   Device Samsung Galaxy S5   Operating System Android Marshmallow   My Question or Issue my Spotify Premium when I first...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Can't login after phone restart

PlanPremiumCountry GermanyDeviceHuawei Mate 9 My Question or Issue Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offline. The only solution I have found by now is to completely remove Spotify and rei...

Casual Listener

Plan Premium Country  Germany Device Huawei Mate 9   My Question or Issue  Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offl...

GhostMW

Casual Listener

818 Views

2 replies

0 likes

  • 818 Views
  • 2 replies
  • 0 likes