Announcements

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839162 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839162 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13585 Views
  • 1 replies
  • 0 likes
  • 13585 Views
  • 1 replies
  • 0 likes

Solved!! Extreme quality cannot be selected for Streaming in Android App

PlanPremiumCountryRomania DeviceSamsung Galaxy S7Operating SystemAndroid Nougat My Question or IssueIn the latest version of Android App (8.4.55.521 armV7) I cannot select anymore "Extreme quality" under Streaming. I have just "Very High" as maximum ...

  • Casual Listener
  • Plan Premium Country Romania  Device Samsung Galaxy S7 Operating System Android Nougat   My Question or Issue In the latest version of Android App (8.4.55.521 armV7) I c...
  • RaduN
  • Casual Listener
  • 699 Views
  • 2 replies
  • 0 likes
  • 699 Views
  • 2 replies
  • 0 likes

"Artist" filter messed up

Hey whoever reads this.I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are just completely random without any system behind it (or...

  • Newbie
  • Hey whoever reads this. I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are ju...
  • Palamulu
  • Newbie
  • 547 Views
  • 3 replies
  • 3 likes
  • 547 Views
  • 3 replies
  • 3 likes

Superuser Contribution App not showing premium features

My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything.When I go to my profile online, it shows as premium user.I need to ...

  • Newbie
  •   My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything. When I...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution App shuts down all the time

one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Czech republicDeviceHuawei p9 liteOperating SystemAndroid My Question or Issue Hey guys, last few days Spotify com...

  • Newbie
  • one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Czech republic Device Huawei p9 lite Operating ...
  • SergioDavid
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

My music stops in 10 seconds

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

  • Regular
  • I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

"Add songs" button removed when accessing playlist

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 7.0 Version: 8.4.56.803 armV7My Question or Issue Just today, I have noticed that every time I access one of my playlists, the "add songs" button is now gone. I do not know wheth...

  • Regular
  • Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 7.0   Version: 8.4.56.803 armV7 My Question or Issue  Just today, I have noticed that every ti...
  • 227 Views
  • 0 replies
  • 1 likes
  • 227 Views
  • 0 replies
  • 1 likes

Solved!! Spotify doesn't launch anymore

PlanPremiumCountry FranceDeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day...

  • Regular
  •   Plan Premium Country  France Device Honor 8  My Question or Issue    When I launch Spotify, the screen gets black and the app shut down itself shortly after. After ...
  • 1s-vlw_je9aiw
  • Regular
  • 722 Views
  • 7 replies
  • 2 likes
  • 722 Views
  • 7 replies
  • 2 likes

Spotify doesn't lauch

PlanPremiumCountry DeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day, i ha...

  • Regular
  •   Plan Premium Country   Device Honor 8  My Question or Issue    When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I unin...
  • 1s-vlw_je9aiw
  • Regular
  • 478 Views
  • 5 replies
  • 2 likes
  • 478 Views
  • 5 replies
  • 2 likes

Mobile bandwidth still occurs with offline playlists

PlanPremium w/ HuluCountry USADeviceLG Zone 3, Linux DesktopOperating SystemAndroid, Debian My Question or Issue OK this is extremely annoying:I recently purchased a bluetooth speaker, and I was really enjoying the convienence of being able to contro...

  • Roadie
  • Plan Premium w/ Hulu Country  USA Device LG Zone 3, Linux Desktop Operating System Android, Debian   My Question or Issue   OK this is extremely annoying: I recently purc...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Missing many spotify features

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, i found that my spotify layout is completey differe...

  • Casual Listener
  • I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, ...
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Not able to open spotify

Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point it would crash, every time I attempt to open the ap...

  • Newbie
  • Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point ...
  • DieTubameister
  • Newbie
  • 590 Views
  • 6 replies
  • 5 likes
  • 590 Views
  • 6 replies
  • 5 likes

Autoplay won't stop

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.

  • Newbie
  • I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off. 
  • Joe
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Can't Sync local files from PC to Phone

I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, allowing all spotify.exe's to get through. I have th...

  • Casual Listener
  • I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, a...
  • Mythopoet12
  • Newbie
  • 8377 Views
  • 10 replies
  • 2 likes
  • andriod
    htc
    local files
    not working
    Spotify App
    Sync to Phone
  • 8377 Views
  • 10 replies
  • 2 likes

Stop "Currently Playing" notification

PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the desktop app playing on a computer (doesn't...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S8 Operating System Android Oreo (8.0)   My Question or Issue  I've noticed a recent "feature" that will display a "Now Playin...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Gear S3 not playing sound when using spotify

Hi!So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and my headphones and had a great time. now it just does...

  • Visitor
  • Hi! So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and...
  • ed12_-wlcjnrh
  • Newbie
  • 1902 Views
  • 3 replies
  • 6 likes
  • 1902 Views
  • 3 replies
  • 6 likes

Ya no puedo escuchar mis listas de reproduccion con archivos locales.

PlanFreeCountryEspaña DeviceLG G5Operating SystemAndroid 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el movil. Las listas han sido creadas en el ordenador con la app de SPOTIFY para Windows ...

  • Newbie
  • Plan Free Country España  Device LG G5 Operating System Android 7.0   My Question or Issue  Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el ...
  • 1972 Views
  • 0 replies
  • 1 likes
  • 1972 Views
  • 0 replies
  • 1 likes

Bluetooth metadata not updated in BMW

PlanPremiumCountryLatvia DeviceHuawei P20 ProOperating SystemAndroid Oreo 8.1.0 My Question or IssueHello, Recently bought Huawei P20 Pro, when connected to my BMW F10 2015 it is not possible to switch songs on the steering wheel, everything else wor...

  • Newbie
  • Plan Premium Country Latvia  Device Huawei P20 Pro Operating System Android Oreo 8.1.0   My Question or Issue Hello,   Recently bought Huawei P20 Pro, when c...
  • kentivar
  • Newbie
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

La aplicación tarda en cargar

PlanPremiumCountry SpainDeviceXiaomi Redmi 4Operating SystemAndroid 6 My Question or IssueLlevo varios meses siendo usuario de Spotify y no tuve problemas al principio, pero llevo unos últimos meses en los que la aplicación, normalmente, tarda mucho ...

  • Visitor
  •   Plan Premium Country  Spain Device Xiaomi Redmi 4 Operating System Android 6  My Question or Issue Llevo varios meses siendo usuario de Spotify y no tuve problemas al ...
  • 17873 Views
  • 0 replies
  • 20 likes
  • 17873 Views
  • 0 replies
  • 20 likes

Selecting a new song in a playlist turns off shuffle and repeat

Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembered that shuffle or repeat was on instead of having t...

  • Casual Listener
  • Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembere...
  • SneakyBear
  • Casual Listener
  • 8677 Views
  • 34 replies
  • 16 likes
  • 8677 Views
  • 34 replies
  • 16 likes

Interruption during playback and problem on skip track

PlanPremiumCountryItalyDeviceSony Xperia X PerformanceOperating SystemAndroid 8.0 My Question or IssueFrom current version 8.4.55.521.armv7 and previos version also I'm experiencing random interruption (of about 1 second) during playback! This happen...

  • Newbie
  • Plan Premium Country Italy Device Sony Xperia X Performance Operating System Android 8.0   My Question or Issue From current version 8.4.55.521.armv7 and previos version also I'm exper...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Env: prod