Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 44020 Views
  • 66 replies
  • 25 likes
  • 44020 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878841 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878841 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26616 Views
  • 4 replies
  • 0 likes
  • 26616 Views
  • 4 replies
  • 0 likes

Songs wont play

PlanPremiumCountry United statesDevice(Samsung Galaxy 9)Operating System Android My Question or Issue So I started to notice certain songs wont play, that used to play before. Everytime I select certain songs, and theres quite a few the more I look, ...

  • Newbie
  • Plan Premium Country  United states Device (Samsung Galaxy 9) Operating System  Android   My Question or Issue  So I started to notice certain songs wont play, that used...
  • 382 Views
  • 0 replies
  • 0 likes
  • Help
  • 382 Views
  • 0 replies
  • 0 likes

Android stuck in portrait

PlanPremiumCountry USA DeviceLG V20Operating SystemAndroid Nougat My Question or IssueThe screen which displays the album art will not shift to landscape. It is always stuck in portrait. Any other screen within the app functions and rotates just as e...

  • Newbie
  • Plan Premium Country  USA  Device LG V20 Operating System Android Nougat   My Question or Issue The screen which displays the album art will not shift to landscape. It is alw...
  • 335 Views
  • 0 replies
  • 1 likes
  • 335 Views
  • 0 replies
  • 1 likes

Search does not work

PlanPremiumCountryUSDeviceNexus 6Operating SystemAndroid Oreo My Question or IssueThe search function in the Android mobile app has stopped working. After exhaustive searching and trying all suggested solutions, it continues to not work. Steps taken ...

  • Regular
  • Plan Premium Country US Device Nexus 6 Operating System Android Oreo   My Question or Issue The search function in the Android mobile app has stopped working. After exhaustive sea...
  • Noah
  • Spotify Star
  • 1810 Views
  • 16 replies
  • 0 likes
  • broken
    Search
  • 1810 Views
  • 16 replies
  • 0 likes

There needs to be an option to go online on the login screen

The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years. For whatever arcane reason, I was logged out of my account on my Android phone (Samsung ...

  • Newbie
  • The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years.   For whatever arcane reason, ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

.

.

  • Gig Goer
  • .
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Solved!! Where Setting for Storage SD card?

PlanPremiumCountryMalaysia DeviceOppo A3sOperating SystemAndroid 8.1 My Question or Issue Hello, after updating the spotify app in android, before that the spotify you can set the download song where to download in "internal memory" or in SD card "Ex...

  • Casual Listener
  • Plan Premium Country Malaysia  Device Oppo A3s Operating System Android 8.1   My Question or Issue  Hello, after updating the spotify app in android, before that the spotify ...
  • sinxhack
  • Casual Listener
  • 1218 Views
  • 5 replies
  • 0 likes
  • 1218 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on Android headunit starts off with "no internet connection"

Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists.This used to work fine, as in when i stopped my car, the headunit would go to sleep, and when i retu...

  • Casual Listener
  • Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists. This used to work fine, as in when i stopped my...
  • Peter
  • Spotify Legend
  • 1560 Views
  • 5 replies
  • 2 likes
  • 1560 Views
  • 5 replies
  • 2 likes

Incorrect Storage Stats

PlanPremiumCountry CanadaDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueI'm getting conflicting storage statistics between the Android storage results and the Spotify app. What's going on? The image with the yellow lines is a cropped sc...

  • Casual Listener
  • Plan Premium Country  Canada Device OnePlus 5 Operating System Android 9   My Question or Issue I'm getting conflicting storage statistics between the Android storage results and ...
  • 220 Views
  • 0 replies
  • 0 likes
  • Incorrect Storage Statistics
  • 220 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant search songs

My Question or IssueEvery time i go to a playlist and click on add songs and go to search for one, the search bar closes and goes back to the playlist cover. I can search for a song and add it to a playlist from the home page but it doesnt actually g...

  • Casual Listener
  •   My Question or Issue Every time i go to a playlist and click on add songs and go to search for one, the search bar closes and goes back to the playlist cover. I can search for a song and add...
  • Peter
  • Spotify Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Google assistant does not recognize me as premium account holder

Google Pixel 3 XLAndroid 9Spotify V 8.4.84.874 - Premium I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, when I tell Google assistant to play a specific song, it says "Choo...

  • Newbie
  • Google Pixel 3 XL Android 9 Spotify V 8.4.84.874 - Premium   I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, whe...
  • 778 Views
  • 0 replies
  • 2 likes
  • google
    Google Assistant
    pixel
    Premium
  • 778 Views
  • 0 replies
  • 2 likes

Albums playing in a in random order when requesting via Google assistant

This drives me insane when driving and using Spotify hands free. - I'll say Google, 'play the album dark side of the moon'. - Spotify will say 'ok' - Then start playing track 6 followed be track 2 etc - I'll say 'why the f... would I want to listen t...

  • Regular
  • This drives me insane when driving and using Spotify hands free.    - I'll say Google, 'play the album dark side of the moon'.     - Spotify will say 'ok'   - Then...
  • 286 Views
  • 0 replies
  • 0 likes
  • google
  • 286 Views
  • 0 replies
  • 0 likes

Samsung Galaxy watch says needs update?

Plan PremiumCountry USADeviceSamsung Galaxy s9+ and Samsung Galaxy WatchOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to get the watch and phone to play nice. First the remote feature wasn't working, I tried to in...

  • Newbie
  • Plan  Premium Country     USA Device Samsung Galaxy s9+ and Samsung Galaxy Watch Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Cuando escucho una canción en spotify se para por momentos y luego continua

Hace un tiempo, cada vez que escucho una canción en spotify, se para por momentos y luego sigue sonando.Se ha vuelto totalmente molesto estar con este problema.He desinstalado ya la aplicación y la he vuelto a instalar, aun así no veo ningún tipo de ...

  • Newbie
  • Hace un tiempo, cada vez que escucho una canción en spotify, se para por momentos y luego sigue sonando.Se ha vuelto totalmente molesto estar con este problema.He desinstalado ya la aplicación y la h...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Offline tracks added on Desktop play at double speed in Android App

PlanPremiumCountrySpainDeviceLG K7Operating SystemAndroid 5.1 My Question or IssueAbout a month ago I purchased a Premium for Students plan. In my playlists I have a large number of offline songs that I added from the Desktop application, and they pl...

  • Newbie
  • Plan Premium Country Spain Device LG K7 Operating System Android 5.1   My Question or Issue About a month ago I purchased a Premium for Students plan. In my playlists I have a large nu...
  • beckishort
  • Newbie
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Wifi speaker has gone from app after changing new router.

PlanPremiumCountry ThailandDeviceNote8 with Klipsch The Three speakerOperating SystemAndroid My Question or Issue Everything of wifi play went good. since I have changed new router yesterday, I have lost my speaker in the app list.For Speaker's app, ...

  • Casual Listener
  • Plan Premium Country  Thailand Device Note8 with Klipsch The Three speaker Operating System Android   My Question or Issue  Everything of wifi play went good. since I have ch...
  • KrisdaW
  • Casual Listener
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Android Oreo offline

I'm using Spotify on Android Oreo, but I cannot use the search feature as I get the message "Something went wrong...". I go through uninstall, delete, check the residual folders, clear, and then do a reinstall and search is back. In the morning I am ...

  • Newbie
  • I'm using Spotify on Android Oreo, but I cannot use the search feature as I get the message "Something went wrong...".   I go through uninstall, delete, check the residual folders, clear, and ...
  • 251 Views
  • 0 replies
  • 0 likes
  • Connectivity issues
  • 251 Views
  • 0 replies
  • 0 likes

Google Maps Spotify Integration

PlanremiumCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I follow the instructions for enabling Spotify controls on Google maps, but "show media playback controls" does not show up with the rest of my controls. A...

  • Newbie
  •   Plan remium Country  USA Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue  I follow the instructions for enabling Spotify controls ...
  • 465 Views
  • 0 replies
  • 0 likes
  • controls
    google maps
    Maps
  • 465 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify search: 'an error occurred, it didn't work please try again'

HiPlanPremiumCountryItaly DeviceGoogle Nexus 5Operating SystemAndroid 6.0.1My Question or IssueEvery time I'm playing a song and search for a new one the search function does not work and it gives a blank screen with an error message (please see atta...

  • Casual Listener
  • Hi Plan Premium Country Italy  Device Google Nexus 5 Operating System Android 6.0.1 My Question or Issue Every time I'm playing a song and search for a new one the search fun...
  • Katerina
  • Spotify Legend
  • 1396 Views
  • 4 replies
  • 1 likes
  • Search
  • 1396 Views
  • 4 replies
  • 1 likes

controlling volume from second device

Spotify PremiumNetherlands I have Spotify Premium installed on my desktop computer (Windows 8.1) and can control the Desktop volume using my Samsung Android phone.What I can't do, I can't control the volume when the source is my Samsung Tab A using t...

  • Regular
  • Spotify Premium Netherlands   I have Spotify Premium installed on my desktop computer (Windows 8.1) and can control the Desktop volume using my Samsung Android phone. What I can't do, I ca...
  • 470 Views
  • 0 replies
  • 0 likes
  • second device
    Volume Control
  • 470 Views
  • 0 replies
  • 0 likes

Help with playlist submissions

Is it possible to add already released tracks to user playlists? What is the best way to grow your monthly listeners?

  • Gig Goer
  • Is it possible to add already released tracks to user playlists?   What is the best way to grow your monthly listeners?          
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes