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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839082 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839082 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13575 Views
  • 1 replies
  • 0 likes
  • 13575 Views
  • 1 replies
  • 0 likes

Playlists are deleted

PlanPremiumCountry AegentinaDevice(Moto G4)Operating SystemAndroid 7.0 Nougat My Question or IssueSometimes my playlists are deleted automatically but they still are in the storage. I have to delete Spotify data and log in again for don't having wast...

  • Newbie
  • Plan Premium Country  Aegentina Device (Moto G4) Operating System Android 7.0 Nougat   My Question or Issue Sometimes my playlists are deleted automatically but they still are in ...
  • 160 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 160 Views
  • 0 replies
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Mobile app crashing on restart to a local files playlist

PlanPremiumCountryPolandDeviceGoogle Pixel 2 XLOperating SystemAndroid 8.1.0 The issue is as follows: I have a playlist created exclusively with local files on my laptop which I then synchronise with the mobile app and download for offline listening....

  • Casual Listener
  • Plan Premium Country Poland Device Google Pixel 2 XL Operating System Android 8.1.0   The issue is as follows: I have a playlist created exclusively with local files on my laptop which ...
  • SiegfriedBG
  • Newbie
  • 1270 Views
  • 6 replies
  • 4 likes
  • 1270 Views
  • 6 replies
  • 4 likes

Pixel 2 update broke the app

After updating my phone the Spotify app broke. Wouldn't start. I reinstalled and it worked for a few days but now it's broken again.

  • Newbie
  • After updating my phone the Spotify app broke. Wouldn't start. I reinstalled and it worked for a few days but now it's broken again.
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
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Disable NOTIFICATIONS from other user devices

PlanPremiumCountry DeviceLG Android smartphonesOperating SystemAndroid My Question or Issue Hi, I share Spotify Premium account with a friend. When he plays a song on his phone it shows up as a notfication on my phone as showed in the attached pictur...

  • Newbie
  • Plan Premium Country   Device LG Android smartphones Operating System Android   My Question or Issue  Hi, I share Spotify Premium account with a friend. When he plays a song ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

how do i disable data saver

Hello I'm using a Samsung galaxy S4 mini with android version 4.4.4I want to increase the streaming quality but it is stuck on "low" and cannot change until I "disable data saving" I've spent the past few hours trying to find any form of data saver a...

  • Newbie
  • Hello I'm using a Samsung galaxy S4 mini with android version 4.4.4 I want to increase the streaming quality but it is stuck on "low" and cannot change until I "disable data saving" I've spent the p...
  • Joe
  • Community Legend
  • 8580 Views
  • 1 replies
  • 0 likes
  • 8580 Views
  • 1 replies
  • 0 likes

'We added' in playlists

Hey so my problem is whenever i make a playlist spotify adds some extra songs and titles it 'we added', i want my playlists to be perfect but spotify ruins them by adding 'similar' songs and i don't know how to delete the songs they added. I would re...

  • Newbie
  • Hey so my problem is whenever i make a playlist spotify adds some extra songs and titles it 'we added', i want my playlists to be perfect but spotify ruins them by adding 'similar' songs and i don't ...
  • Joe
  • Community Legend
  • 4173 Views
  • 1 replies
  • 1 likes
  • 4173 Views
  • 1 replies
  • 1 likes

Spotify new design

Hello! When is the new design announced on April 25th arriving to Android? Thank you!

  • Casual Listener
  • Hello!   When is the new design announced on April 25th arriving to Android?   Thank you!
  • Joe
  • Community Legend
  • 1701 Views
  • 10 replies
  • 1 likes
  • 1701 Views
  • 10 replies
  • 1 likes

Unable to shuffle playlist

I have a Galaxy S6 and the app no longer shuffles songs there is only a play button at the top of the playlist how do I get to playlist to shuffle is listening to the same songs over and over every time I start a playlist is starting to get on my ner...

  • Newbie
  • I have a Galaxy S6 and the app no longer shuffles songs there is only a play button at the top of the playlist how do I get to playlist to shuffle is listening to the same songs over and over every t...
  • 292 Views
  • 0 replies
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  • 292 Views
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Open Letter to Spotify Devs

Dear Spotify Development Team, Please fix your garbage app for Android so I don't have to keep re-downloading the app and saved music onto all of my devices every week because of some arbitrary blank screen after opening the app, signifying that it h...

  • Casual Listener
  • Dear Spotify Development Team,   Please fix your garbage app for Android so I don't have to keep re-downloading the app and saved music onto all of my devices every week because of some arbitr...
  • Yourrid
  • Regular
  • 587 Views
  • 4 replies
  • 1 likes
  • 587 Views
  • 4 replies
  • 1 likes

premium android

im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.

  • Newbie
  • im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.
  • fadedmofo
  • Regular
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Stuck on album

Plan/PremiumCountry AusDeviceHtc 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Only playing one album, nothing else plays properly as in i hear it, but nothing says its playing.

  • Newbie
  • Plan /Premium Country  Aus Device Htc 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Only playing one album, nothing else plays pro...
  • 442 Views
  • 0 replies
  • 1 likes
  • 442 Views
  • 0 replies
  • 1 likes

App keeps crashing on startup

PlanPremiumCountryUK DeviceSamsung Galaxy S7 Operating SystemAndroid Oreo My Question or IssueStarting today the app keeps crashing, resetting helped for a single usage session, then crashing ("restarting") started reoccurring.

  • Casual Listener
  •   Plan Premium Country UK   Device Samsung Galaxy S7   Operating System Android Oreo   My Question or Issue Starting today the app keeps crashing, resetting help...
  • 295 Views
  • 0 replies
  • 3 likes
  • 295 Views
  • 0 replies
  • 3 likes

A few problems since I got premium

Hey. I use a Sony xperia XA2 with newest available Android and Spotify version. A few weeks ago I got premium.First, everything was fine, but since a few days I have some problems. The first one was, that after I downloaded playlists or albums they g...

  • Newbie
  • Hey.  I use a Sony xperia XA2 with newest available Android and Spotify version.  A few weeks ago I got premium. First, everything was fine, but since a few days I have some problems.&nb...
  • TechManiac
  • Gig Goer
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Shuffle incorrect behaviour in playlist

PlanPremiumCountry Australia DeviceNexus 6p Operating SystemAndroid 8.0.1 My Question or Issue

  • Casual Listener
  • Plan Premium Country  Australia  Device Nexus 6p  Operating System Android 8.0.1    My Question or Issue  
  • Whatswong
  • Casual Listener
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Backing up Spotify playlists homescreen shortcuts?

PlanFree CountryCanada DeviceOnePlus 5TOperating SystemAndroid 8.1-Oneplus Oxygen OS 5.1.2 My Question or Issue I have rooted (via Magisk) oneplus 5T running Oxygen OS 5.1.2 on Oreo 8.1. I have xposed framework installed. I have made 42 shortcuts on ...

  • Roadie
  •   Plan Free   Country Canada   Device OnePlus 5T Operating System Android 8.1-Oneplus Oxygen OS 5.1.2    My Question or Issue     I have rooted (via ...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Random devices connecting to mine and controlling my music

PlanPremiumCountry UsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo 8.0.0 My Question or Issue As I'm driving around listening to Spotify a random device will connect to mine and start controlling my music that I'm listening to. it happens about ...

  • Newbie
  •   Plan Premium Country  Us Device Samsung Galaxy 8 Operating System Android Oreo 8.0.0   My Question or Issue  As I'm driving around listening to Spotify a random ...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
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Superuser Contribution Spotify makes my phone crash

PlanPremiumCountryUKDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 7.0 My Question or IssueI've had Spotify premium for a few years now and have collected countless hours of saved songs which were downloaded to my phone.Recently I've been having...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy S7 Edge Operating System Android 7.0   My Question or Issue I've had Spotify premium for a few years now and have collected countless hour...
  • Alfredo
  • Roadie
  • 1318 Views
  • 3 replies
  • 0 likes
  • 1318 Views
  • 3 replies
  • 0 likes

Stops playing on Google home

PlanPremiumCountry IrelandDeviceGoogle home and Moto g5 PlusOperating SystemAndroid 7.0 Nougat My Question or IssueWhen listening to music on my Google home it stops and says that my Spotify account is being used on a different device. This only happ...

  • Regular
  • Plan Premium Country  Ireland Device Google home and Moto g5 Plus Operating System Android 7.0 Nougat   My Question or Issue When listening to music on my Google home it stops and...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Solved!! Extreme quality cannot be selected for Streaming in Android App

PlanPremiumCountryRomania DeviceSamsung Galaxy S7Operating SystemAndroid Nougat My Question or IssueIn the latest version of Android App (8.4.55.521 armV7) I cannot select anymore "Extreme quality" under Streaming. I have just "Very High" as maximum ...

  • Casual Listener
  • Plan Premium Country Romania  Device Samsung Galaxy S7 Operating System Android Nougat   My Question or Issue In the latest version of Android App (8.4.55.521 armV7) I c...
  • RaduN
  • Casual Listener
  • 699 Views
  • 2 replies
  • 0 likes
  • 699 Views
  • 2 replies
  • 0 likes

"Artist" filter messed up

Hey whoever reads this.I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are just completely random without any system behind it (or...

  • Newbie
  • Hey whoever reads this. I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are ju...
  • Palamulu
  • Newbie
  • 547 Views
  • 3 replies
  • 3 likes
  • 547 Views
  • 3 replies
  • 3 likes

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