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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4723 Views

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My playlists are unable to shuffle.

PlanFreeCountry U.S.A.DeviceLg aristo 2Operating SystemAndroid oreo My Question or IssueSo one day at school i all of a sudden had unlimited skips, despite the fact that i don't have spotify premium and i have never had spotify premium. Then my playl...

Regular

  Plan Free Country  U.S.A. Device Lg aristo 2 Operating System Android oreo   My Question or Issue So one day at school i all of a sudden had unlimited skips, despite the f...

songassistant

Composer

648 Views

4 replies

0 likes

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App crashes when switching songs

PlanPremium (family)Country NetherlandsDeviceSamsung Galaxy S7 edgeOperating SystemAndroid 8.0.0 My Question or IssueHi all! I'm using Spotify Premium (Family plan) v8.4.91.837 on a Galaxy S7 edge running Android 8.0.0. Ever since the latest update, ...

Casual Listener

Plan Premium (family) Country  Netherlands Device Samsung Galaxy S7 edge Operating System Android 8.0.0   My Question or Issue Hi all! I'm using Spotify Premium (Family plan) v8.4...

1399 Views

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Spotify stuck in offline after android update

PlanPremiumCountry sswedenDeviceoneplus 5Operating SystemAndroid 9.0 (just updated from My Question or IssueSpotify was in offline mode when i updated my Android. Now I cant log in to Spotify in the app. It sys Im in offline mode. But I cant change t...

Newbie

Plan Premium Country  ssweden Device oneplus 5 Operating System Android 9.0 (just updated from 😎   My Question or Issue Spotify was in offline mode when i updated my Android. Now...

416 Views

0 replies

1 likes

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Superuser Contribution Ads are freezing up my spotify app

I have had similar issues in the past with certain ads. At the moment it seems to be one for a movie starring Seth Rogan. Whenever this ad is qued to play, my app freezes up and doesnt make a sound or allow me to refresh or go back. I have to hard re...

Casual Listener

I have had similar issues in the past with certain ads. At the moment it seems to be one for a movie starring Seth Rogan. Whenever this ad is qued to play, my app freezes up and doesnt make a sound o...

Jemi

Spotify Legend

1850 Views

3 replies

2 likes

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Solved!!Superuser Contribution Using two apps on two devices (not at same time)

Hello all, I use the app on two devices. On my tablet and on my smartphone. On the tablet I hear radio plays and on the SmartPhone music (Android car). Now I have the problem that a device repeatedly takes over that last played by the other device. H...

Regular

  Hello all,   I use the app on two devices. On my tablet and on my smartphone. On the tablet I hear radio plays and on the SmartPhone music (Android car). Now I have the problem that a ...

Jemi

Spotify Legend

661 Views

3 replies

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Spotify keeps looping, unless phone is in aeroplane mode

PlanPremiumCountry USADevice(Samsung Galaxy 6, Windows PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On my android, the tracks keeps looping and had a **bleep** of a time listening to any of my play lists, I finally ...

Gig Goer

Plan Premium Country  USA Device (Samsung Galaxy 6, Windows PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  On my android, the track...

jaytaba

Gig Goer

400 Views

1 replies

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Skip function not working on Huawei USB-C earphones

Hello,I use the Huawei USB-C earphones (CM33 and CM-Q3 with ANC) with a Xiaomi Mi 8 but the "next song" function (by pressing Play / Pause twice) doesn't work on Spotify. It works on other music apps... I used other phones, the problem is also presen...

Newbie

Hello, I use the Huawei USB-C earphones (CM33 and CM-Q3 with ANC) with a Xiaomi Mi 8 but the "next song" function (by pressing Play / Pause twice) doesn't work on Spotify. It works on other...

741 Views

0 replies

2 likes

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Can't download with celular

PlanPremiumCountry IndonesiaDeviceVivoOperating SystemAndroid My Question or Issue I've just subscribe premium today, and i tried to download music using my cellular. But even though i have enable using cellular to download, when i click download, it...

Newbie

Plan Premium Country  Indonesia Device Vivo Operating System Android   My Question or Issue  I've just subscribe premium today, and i tried to download music using my cellula...

302 Views

0 replies

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Musicas e álbuns indisponíveis

Bom como sabem muitas músicas estão indisponíveis pra ouvir ou interagir, por exemplo estou querendo ouvir Hardcore Heaven 3, Bonkers mas alguns album está indisponível ou incompleto, e alem disso tem musicas do Giorgio Modore" que quero muito ouvir ...

Newbie

Bom como sabem muitas músicas estão indisponíveis pra ouvir ou interagir, por exemplo estou querendo ouvir Hardcore Heaven 3, Bonkers mas alguns album está indisponível ou incompleto, e alem disso te...

Bittencourt

Spotify Star

677 Views

1 replies

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Music download

PlanPremiumCountryGermany DeviceGalaxy S9 plusOperating SystemAndroid Pie, OneUI Version (still Beta, because Samsung Update over the Air wasn't possible by now) My Question or IssueI am using the newest Spotify version from Google Play Store. Also I...

Newbie

Plan Premium Country Germany  Device Galaxy S9 plus Operating System Android Pie, OneUI Version (still Beta, because Samsung Update over the Air wasn't possible by now)   My Questi...

supernovacloud7

Newbie

583 Views

1 replies

1 likes

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El buscador no busca

Hola, que tal? Escribo este post porque cuando intento buscar una canción, el buscador tiene un error y no me permite escribir directamente. Tengo cuenta Premium, soy de Argentina, mi dispositivo es un Huawei GW Metal, con Android 7.0. Además, cuento...

Newbie

Hola, que tal? Escribo este post porque cuando intento buscar una canción, el buscador tiene un error y no me permite escribir directamente. Tengo cuenta Premium, soy de Argentina, mi dispositivo es ...

500 Views

0 replies

2 likes

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Guys need help with the downloading of playlist

PlanPremiumDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue When I upgraded my note 8 to note 9 i cant seem to download my playlist any more from my PC to my phone

Casual Listener

  Plan Premium Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  When I upgraded my note 8 to note 9 i cant seem to download my playlist any m...

AeroZ

Composer

417 Views

2 replies

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Android auto issues

PlanPremium Country CanadaDevice Samsung Galaxy 9Operating SystemAndroid 8.0 My Question or Issue Sporify still not working properly with android auto. Reinstalled all apps & cleared caches Music will stop mid track. Or continue to show its playing w...

Newbie

Plan Premium  Country  Canada Device  Samsung Galaxy 9 Operating System Android 8.0   My Question or Issue  Sporify still not working properly with android auto.&nb...

782 Views

0 replies

5 likes

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After update not work

PlanPremiumCountry Estonia DeviceLG G2 Just want to say that Spotify will not open last update. Only see logo and close program

Regular

Plan Premium Country Estonia  Device LG G2  Just want to say that Spotify will not open last update. Only see logo and close program

zanco

Regular

450 Views

2 replies

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I can skip more than six songs

PlanFreeCountry ItalyDeviceSamsung J7 (I think)Operating SystemAndroid 8.1.0 My Question or IssueOk, first of all, it's a pain to log a bug, I don't even know if this is the right place to do so. But, here goes. This morning, I was able to skip more ...

Newbie

Plan Free Country  Italy Device Samsung J7 (I think) Operating System Android 8.1.0   My Question or Issue Ok, first of all, it's a pain to log a bug, I don't even know if this is...

294 Views

0 replies

1 likes

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Lost skips

Spotify has created special playlist with my favorite music, like the daily's and top listened songs of the year. My issue is that these playlist used to allow me to skip and pick the absolute best, but now spotify has taken this away and stuck them ...

Visitor

Spotify has created special playlist with my favorite music, like the daily's and top listened songs of the year. My issue is that these playlist used to allow me to skip and pick the absolute best, ...

258 Views

0 replies

0 likes

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'See Discography' broken!

Premium.Seems to be an Android or Samsung thing (as usual!). Wife's iPhone is fine. My Question or IssueJust want to reiterate what others have said already. So we're now required to use a 'See Discography ' button to get beyond Popular Releases BUT ...

Music Fan

Premium. Seems to be an Android or Samsung thing (as usual!). Wife's iPhone is fine.   My Question or Issue Just want to reiterate what others have said already. So we're now required to use...

spaceburglar

Music Fan

1261 Views

4 replies

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ALL FILLED UP

PlanPremiumCountryUSA DeviceMoto Gen 3Operating SystemAndroid Well that sucks, because I'm most definitely not all filled up. Also, my phone has well over a gigabyte. I've deleted a ton of albums. The strange thing is that it still lets me download p...

Casual Listener

Plan Premium Country USA   Device Moto Gen 3 Operating System Android   Well that sucks, because I'm most definitely not all filled up. Also, my phone has well over a gigabyte. I'...

Travisismon

Casual Listener

298 Views

1 replies

0 likes

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Spotify won't run at all

PlanFree/PremiumCountryUSA DeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue Spotify version 8.4.91.837 was just installed to my device and it does not run at all. The app initially loads and displays the Spotify logo for a...

Gig Goer

Plan Free/Premium Country USA   Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  Spotify version 8.4.91.837 was just installed to my device...

217 Views

0 replies

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No IG Story sharing option version 2019

PlanFreeCountry UAEDeviceHuawei P9Lite,Operating SystemKirin, Android 7.0My Question or Issue I still don't have the IG Story sharing option. I yried to uninstall and reinstall both IG and Spotify and it stil doesn't work.

Newbie

  Plan Free Country  UAE Device Huawei P9Lite, Operating System Kirin, Android 7.0 My Question or Issue  I still don't have the IG Story sharing option. I yried to uninstall ...

191 Views

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