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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4049 Views

0 replies

6 likes

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Listen Everywhere broken

I have Spotify installed on my Windows 10 PC at home. I have Spotify installed on my Samsung S9 Note. If I am listening to Spotify on my PC and I do anything with my phone, such as take a call on it, via Bluetooth, when the calls ends, Spotify starts...

Visitor

I have Spotify installed on my Windows 10 PC at home. I have Spotify installed on my Samsung S9 Note. If I am listening to Spotify on my PC and I do anything with my phone, such as take a call on it,...

user-removed

Not applicable

417 Views

2 replies

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Add to home screen issue - not free account

PlanPremium for familyCountry UK DeviceSamsung S7Operating SystemAndroid My Question or Issue When I try to add a link to certain playlist to my home screen, the link does not appear. Once such example is the playlist “Electro Workout’. When I click ...

Newbie

Plan Premium for family Country  UK   Device Samsung S7 Operating System Android   My Question or Issue   When I try to add a link to certain playlist to my home scree...

188 Views

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Profile from search result doesn't open even after reinstall

PlanFree Country USDeviceSamsung j7Operating SystemAndroid Nougat 7.1.1 My Question or Issue I search for "Amy Rogg" & when i choose the 2nd search result ("Amy F. Rogg"), it just hangs and hangs (see screenshot) Ive tried:force quitting appdeleting ...

Music Fan

  Plan Free   Country  US Device Samsung j7 Operating System Android Nougat 7.1.1   My Question or Issue   I search for "Amy Rogg" & when i choose the 2nd se...

163 Views

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Album Radio

PlanPremiumCountry U.S.A.DevicePixel 3 XLOperating SystemAndroid 9 When playing an album Radio based on the album amo by Bring Me The Horizon, the first few selected tracks do not begin playing from the start of the aong. The track will begin playing...

Casual Listener

Plan Premium Country  U.S.A. Device Pixel 3 XL Operating System Android 9   When playing an album Radio based on the album amo by Bring Me The Horizon, the first few selected track...

KronosZ617

Casual Listener

740 Views

4 replies

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Song stuck in queue

PlanPremiumCountryFranceDeviceOneplus OneOperating SystemAndroid 7 Hi,I've been having this issue recently where a song that I added to the queue about a week ago apparently got 'stuck' and will pop back into the queue sometimes when I start playing ...

Newbie

Plan Premium Country France Device Oneplus One Operating System Android 7   Hi, I've been having this issue recently where a song that I added to the queue about a week ago apparently ...

869 Views

0 replies

12 likes

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Serach results are not added to queue anymore

When i searched for a song in Android app and pressed the song title the app played it and added all the search results to queue. NOW it adds to queue just one song that I select. How to make the app add all the serch results to queue as it used to?

Casual Listener

  When i searched for a song in Android app and pressed the song title the app played it and added all the search results to queue. NOW it adds to queue just one song that I select. How to...

293 Views

0 replies

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Random local files greyed out on android app

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A3 (2016)Operating SystemAndroid 7.0 My Question or IssueRecently I added about 50 new local files to my main spotify playlist (as well as a few others), on top of the 100 or so I already had. On d...

Newbie

Plan Premium Country United Kingdom Device Samsung Galaxy A3 (2016) Operating System Android 7.0   My Question or Issue Recently I added about 50 new local files to my main spotify pla...

536 Views

0 replies

1 likes

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My playlists are unable to shuffle.

PlanFreeCountry U.S.A.DeviceLg aristo 2Operating SystemAndroid oreo My Question or IssueSo one day at school i all of a sudden had unlimited skips, despite the fact that i don't have spotify premium and i have never had spotify premium. Then my playl...

Regular

  Plan Free Country  U.S.A. Device Lg aristo 2 Operating System Android oreo   My Question or Issue So one day at school i all of a sudden had unlimited skips, despite the f...

songassistant

Composer

636 Views

4 replies

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App crashes when switching songs

PlanPremium (family)Country NetherlandsDeviceSamsung Galaxy S7 edgeOperating SystemAndroid 8.0.0 My Question or IssueHi all! I'm using Spotify Premium (Family plan) v8.4.91.837 on a Galaxy S7 edge running Android 8.0.0. Ever since the latest update, ...

Casual Listener

Plan Premium (family) Country  Netherlands Device Samsung Galaxy S7 edge Operating System Android 8.0.0   My Question or Issue Hi all! I'm using Spotify Premium (Family plan) v8.4...

1390 Views

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Spotify stuck in offline after android update

PlanPremiumCountry sswedenDeviceoneplus 5Operating SystemAndroid 9.0 (just updated from My Question or IssueSpotify was in offline mode when i updated my Android. Now I cant log in to Spotify in the app. It sys Im in offline mode. But I cant change t...

Newbie

Plan Premium Country  ssweden Device oneplus 5 Operating System Android 9.0 (just updated from 😎   My Question or Issue Spotify was in offline mode when i updated my Android. Now...

412 Views

0 replies

1 likes

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Superuser Contribution Ads are freezing up my spotify app

I have had similar issues in the past with certain ads. At the moment it seems to be one for a movie starring Seth Rogan. Whenever this ad is qued to play, my app freezes up and doesnt make a sound or allow me to refresh or go back. I have to hard re...

Casual Listener

I have had similar issues in the past with certain ads. At the moment it seems to be one for a movie starring Seth Rogan. Whenever this ad is qued to play, my app freezes up and doesnt make a sound o...

Jemi

Spotify Legend

1846 Views

3 replies

2 likes

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Solved!!Superuser Contribution Using two apps on two devices (not at same time)

Hello all, I use the app on two devices. On my tablet and on my smartphone. On the tablet I hear radio plays and on the SmartPhone music (Android car). Now I have the problem that a device repeatedly takes over that last played by the other device. H...

Regular

  Hello all,   I use the app on two devices. On my tablet and on my smartphone. On the tablet I hear radio plays and on the SmartPhone music (Android car). Now I have the problem that a ...

Jemi

Spotify Legend

654 Views

3 replies

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Spotify keeps looping, unless phone is in aeroplane mode

PlanPremiumCountry USADevice(Samsung Galaxy 6, Windows PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On my android, the tracks keeps looping and had a **bleep** of a time listening to any of my play lists, I finally ...

Gig Goer

Plan Premium Country  USA Device (Samsung Galaxy 6, Windows PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  On my android, the track...

jaytaba

Gig Goer

399 Views

1 replies

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Skip function not working on Huawei USB-C earphones

Hello,I use the Huawei USB-C earphones (CM33 and CM-Q3 with ANC) with a Xiaomi Mi 8 but the "next song" function (by pressing Play / Pause twice) doesn't work on Spotify. It works on other music apps... I used other phones, the problem is also presen...

Newbie

Hello, I use the Huawei USB-C earphones (CM33 and CM-Q3 with ANC) with a Xiaomi Mi 8 but the "next song" function (by pressing Play / Pause twice) doesn't work on Spotify. It works on other...

738 Views

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2 likes

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Can't download with celular

PlanPremiumCountry IndonesiaDeviceVivoOperating SystemAndroid My Question or Issue I've just subscribe premium today, and i tried to download music using my cellular. But even though i have enable using cellular to download, when i click download, it...

Newbie

Plan Premium Country  Indonesia Device Vivo Operating System Android   My Question or Issue  I've just subscribe premium today, and i tried to download music using my cellula...

298 Views

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Musicas e álbuns indisponíveis

Bom como sabem muitas músicas estão indisponíveis pra ouvir ou interagir, por exemplo estou querendo ouvir Hardcore Heaven 3, Bonkers mas alguns album está indisponível ou incompleto, e alem disso tem musicas do Giorgio Modore" que quero muito ouvir ...

Newbie

Bom como sabem muitas músicas estão indisponíveis pra ouvir ou interagir, por exemplo estou querendo ouvir Hardcore Heaven 3, Bonkers mas alguns album está indisponível ou incompleto, e alem disso te...

Bittencourt

Spotify Star

668 Views

1 replies

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Music download

PlanPremiumCountryGermany DeviceGalaxy S9 plusOperating SystemAndroid Pie, OneUI Version (still Beta, because Samsung Update over the Air wasn't possible by now) My Question or IssueI am using the newest Spotify version from Google Play Store. Also I...

Newbie

Plan Premium Country Germany  Device Galaxy S9 plus Operating System Android Pie, OneUI Version (still Beta, because Samsung Update over the Air wasn't possible by now)   My Questi...

supernovacloud7

Newbie

580 Views

1 replies

1 likes

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El buscador no busca

Hola, que tal? Escribo este post porque cuando intento buscar una canción, el buscador tiene un error y no me permite escribir directamente. Tengo cuenta Premium, soy de Argentina, mi dispositivo es un Huawei GW Metal, con Android 7.0. Además, cuento...

Newbie

Hola, que tal? Escribo este post porque cuando intento buscar una canción, el buscador tiene un error y no me permite escribir directamente. Tengo cuenta Premium, soy de Argentina, mi dispositivo es ...

496 Views

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2 likes

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Guys need help with the downloading of playlist

PlanPremiumDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue When I upgraded my note 8 to note 9 i cant seem to download my playlist any more from my PC to my phone

Casual Listener

  Plan Premium Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  When I upgraded my note 8 to note 9 i cant seem to download my playlist any m...

AeroZ

Composer

411 Views

2 replies

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Android auto issues

PlanPremium Country CanadaDevice Samsung Galaxy 9Operating SystemAndroid 8.0 My Question or Issue Sporify still not working properly with android auto. Reinstalled all apps & cleared caches Music will stop mid track. Or continue to show its playing w...

Newbie

Plan Premium  Country  Canada Device  Samsung Galaxy 9 Operating System Android 8.0   My Question or Issue  Sporify still not working properly with android auto.&nb...

779 Views

0 replies

5 likes

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  • 5 likes