Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42422 Views
  • 65 replies
  • 25 likes
  • 42422 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877997 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877997 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26356 Views
  • 4 replies
  • 0 likes
  • 26356 Views
  • 4 replies
  • 0 likes

Just one song i queue when searched for artist

PlanFree/PremiumCountrySweden Device Samsung Galaxy 8 note and ipad AirOperating System(iOS 12, Android Oreo, ) My Question or IssueHello. Having some trouble with my mobile devices. When I search for an artist or album etc, I´ll find the artist and ...

  • Newbie
  • Plan Free/Premium Country Sweden   Device  Samsung Galaxy 8 note and ipad Air Operating System (iOS 12, Android Oreo, )   My Question or Issue Hello. Having some troubl...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

A question about Spotify notification

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it (The little Spotify notification on the top left of the notification screen...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the little circle...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Can't click on other artist under song title.

When i am playing a song on the spotify app on android. Whenever there are multiple artist collaborating on a song i can only click on the first artist listed. When i click on the other artist it just redericts me to the first artist listed. This is ...

  • Casual Listener
  • When i am playing a song on the spotify app on android. Whenever there are multiple artist collaborating on a song i can only click on the first artist listed. When i click on the other artist it jus...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

I can no longer create stations

PlanPremiumCountryGreece DeviceNexus 6pOperating SystemAndroid 8 My Question or IssueI mainly use spotify through the stations feature,and I noticed that I can no longer create new stations, either that or the way that stations are created has change...

  • Casual Listener
  • Plan Premium Country Greece  Device Nexus 6p Operating System Android 8   My Question or Issue I mainly use spotify through the stations feature,and I noticed that I can no longer...
  • DrCruces
  • Casual Listener
  • 584 Views
  • 1 replies
  • 4 likes
  • 584 Views
  • 1 replies
  • 4 likes

I'm a premium user, and the playlist radio is missing.

PlanPremiumCountry Device SamsungGalaxy 7Operating SystemAndroid My Question or Issue I'm a premium user and the playlist radio is missing

  • Visitor
  • Plan Premium Country   Device SamsungGalaxy 7 Operating System Android   My Question or Issue  I'm a premium user and the playlist radio is missing
  • AeroZ
  • Composer
  • 315 Views
  • 1 replies
  • 2 likes
  • 315 Views
  • 1 replies
  • 2 likes

Still not being able to share via insta stories.

PlanPremiumCountryIndonesiaDeviceLG G5 SEOperating SystemAndroid 7 (Nougat) My Question or Issue Hello! When I want to share a song to my Instagram Story, but there's no option for share via instagram storiesi’ve udpating both of the latest version o...

  • Newbie
  • Plan Premium Country Indonesia Device LG G5 SE Operating System Android 7 (Nougat)   My Question or Issue   Hello! When I want to share a song to my Instagram Story, but the...
  • 406 Views
  • 0 replies
  • 0 likes
  • Instagram
    Instagram Stories
    LG
    lg g5
    LG G5 Se
  • 406 Views
  • 0 replies
  • 0 likes

Playlist bio

Is there a way to change or add a bio/description to a playlist through using your phone, Android specifically.

  • Visitor
  • Is there a way to change or add a bio/description to a playlist through using your phone, Android specifically.  
  • 460 Views
  • 0 replies
  • 0 likes
  • 460 Views
  • 0 replies
  • 0 likes

Imported Songs doesn't download on Mobile.

When I import one of my songs through Local Files on my desktop, it is playable but when I want download them onto my phone, it doesn't download. Anybody else have this problem?

  • Newbie
  • When I import one of my songs through Local Files on my desktop, it is playable but when I want download them onto my phone, it doesn't download. Anybody else have this problem?
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Swipe to queue does not work

PlanPremium, studentCountry USADeviceiPhone XOperating SystemiOS 12.1.2 (latest version of Spotify installed) My Question or IssueThis occurs more often when I’m offline, but when I’m listening on my phone and swipe right on a song in my library to q...

  • Newbie
  • Plan Premium, student Country  USA Device iPhone X Operating System iOS 12.1.2 (latest version of Spotify installed)   My Question or Issue This occurs more often when I’m offline...
  • 774 Views
  • 0 replies
  • 2 likes
  • queue
    queue next
  • 774 Views
  • 0 replies
  • 2 likes

Problems since downgrading to free

Since downgrading from premium several of my playlists were shortened. On my favorite playlist this happens to be 20 of the most recent songs added. The app also allows 3 of my stations to be played in order, with shuffle not being an option at all. ...

  • Regular
  • Since downgrading from premium several of my playlists were shortened . On my favorite playlist this happens to be 20 of the most recent songs added. The app also allows 3 of my stations to be playe...
  • Mstanley262
  • Regular
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Android

Hi, i got a question. Since the newest Update on my Android phone, the 'search song in playlist' - Bar disappeared. It Was above the playlist and below the shuffle Button. Now i have to go to the playlist settings and click on 'search in the playlist...

  • Newbie
  • Hi, i got a question.  Since the newest Update on my Android phone, the 'search song in playlist' - Bar disappeared. It Was above the playlist and below the shuffle Button. Now i have to go to ...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Scroll slider not grabbable since recent update

DeviceMate 20 Pro My Question or Issue Since a recent update the scroll bar/slider in the playlists doesn't work immediately: Old situation:Scroll down a bit so scroll bar becomes visible, grab and use slider on scrollbar.New situation:Scroll down a ...

b5bc5dbb-b7c9-417b-9acf-5e32b6cedb08.jpg 5949b50e-34d9-48e6-aa5a-f24ba13cd173.jpg
  • Music Fan
  •   Device Mate 20 Pro   My Question or Issue  Since a recent update the scroll bar/slider in the playlists doesn't work immediately:   Old situation: Scroll down a bit so s...
  • 686 Views
  • 0 replies
  • 1 likes
  • 686 Views
  • 0 replies
  • 1 likes

Playlist search and sort missing on my Android app

PlanPremiumCountryUnited StatesDeviceOnePlus 5TOperating SystemAndroid 8.1.0 My Question or Issue:An update changed the way you organizate and filter playlists and I was confused for like 2 weeks. I was just wondering if there is anyway that you can ...

  • Newbie
  • Plan Premium Country United States Device OnePlus 5T Operating System Android 8.1.0   My Question or Issue: An update changed the way you organizate and filter playlists and I was conf...
  • The_Steak_Guy
  • Newbie
  • 521 Views
  • 2 replies
  • 1 likes
  • 521 Views
  • 2 replies
  • 1 likes

[radio] does not work

I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1 I can't play radio of a song or playlist. On the same account and desktop version on my laptop everything is fine. Only mobile app is the issue. I tri...

  • Newbie
  • I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1   I can't play radio of a song or playlist. On the same account and desktop version on my la...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Problem sorting playlist by newly added

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid 8.0.0 My Question or Issue The '' Sort by Recently Added '' feature is not working in a specific playlist, it happens only on the mobile.Playlist: https://open.spotify.com/u...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy J7 Prime Operating System Android 8.0.0   My Question or Issue   The '' Sort by Recently Added '' feature is not working in a sp...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Songs wont play

PlanPremiumCountry United statesDevice(Samsung Galaxy 9)Operating System Android My Question or Issue So I started to notice certain songs wont play, that used to play before. Everytime I select certain songs, and theres quite a few the more I look, ...

  • Newbie
  • Plan Premium Country  United states Device (Samsung Galaxy 9) Operating System  Android   My Question or Issue  So I started to notice certain songs wont play, that used...
  • 374 Views
  • 0 replies
  • 0 likes
  • Help
  • 374 Views
  • 0 replies
  • 0 likes

Android stuck in portrait

PlanPremiumCountry USA DeviceLG V20Operating SystemAndroid Nougat My Question or IssueThe screen which displays the album art will not shift to landscape. It is always stuck in portrait. Any other screen within the app functions and rotates just as e...

  • Newbie
  • Plan Premium Country  USA  Device LG V20 Operating System Android Nougat   My Question or Issue The screen which displays the album art will not shift to landscape. It is alw...
  • 328 Views
  • 0 replies
  • 1 likes
  • 328 Views
  • 0 replies
  • 1 likes

Search does not work

PlanPremiumCountryUSDeviceNexus 6Operating SystemAndroid Oreo My Question or IssueThe search function in the Android mobile app has stopped working. After exhaustive searching and trying all suggested solutions, it continues to not work. Steps taken ...

  • Regular
  • Plan Premium Country US Device Nexus 6 Operating System Android Oreo   My Question or Issue The search function in the Android mobile app has stopped working. After exhaustive sea...
  • Noah
  • Spotify Star
  • 1777 Views
  • 16 replies
  • 0 likes
  • broken
    Search
  • 1777 Views
  • 16 replies
  • 0 likes

There needs to be an option to go online on the login screen

The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years. For whatever arcane reason, I was logged out of my account on my Android phone (Samsung ...

  • Newbie
  • The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years.   For whatever arcane reason, ...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

.

.

  • Gig Goer
  • .
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes