Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5633 Views

0 replies

7 likes

  • 5633 Views
  • 0 replies
  • 7 likes

unstoppable downloads

Hello everybody,I have a problem with the Spotify App. Everytime I connect to a WiFi the app starts downloading - but never ends. This can take hours without any progress.I tried to uncheck all the albums I downloaded but this doesn't help.The app te...

Newbie

Hello everybody, I have a problem with the Spotify App. Everytime I connect to a WiFi the app starts downloading - but never ends. This can take hours without any progress. I tried to uncheck all t...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

no radio

I have lost a radio feature on my android app. I have version 8.4.84.874 on my device. I am a premium user, and radio feature does exist on my deskop and iOS devices. I use radio *very much*. What is going on, how can I get my radio back? Thanks

Casual Listener

I have lost a radio feature on my android app. I have version 8.4.84.874 on my device.   I am a premium user, and radio feature does exist on my deskop and iOS devices.   I use radio *v...

mclaughj

Regular

684 Views

5 replies

1 likes

Android
Radio
  • 684 Views
  • 5 replies
  • 1 likes

Spotify drains smartwatch battery

PlanPremiumDeviceMotorola Moto G 5 and an Asus Zenwatch 3Operating SystemAndroid 8.1 and wear OS 2.2 My Question or IssueWhen I listen to music on Spotify, I notice that the battery of my smartwatch drains quickly. I even have to turn on airplane mod...

Visitor

Plan Premium Device Motorola Moto G 5 and an Asus Zenwatch 3 Operating System Android 8.1 and wear OS 2.2   My Question or Issue When I listen to music on Spotify, I notice that the batt...

752 Views

0 replies

0 likes

  • 752 Views
  • 0 replies
  • 0 likes

Spotify Free Mobile Can't Shuffle

So basically on my Spotify free mobile account, the songs always play in order. This has only happened to me recently, and only happens to my playlists. (Not public ones.) However, I can choose which song it plays, and can rewind the song, which is s...

Newbie

So basically on my Spotify free mobile account, the songs always play in order. This has only happened to me recently, and only happens to my playlists. (Not public ones.) However, I can choose which...

Mstanley262

Regular

526 Views

1 replies

1 likes

  • 526 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mobile Push Notification Gets Stuck on One Song

PlanFreeCountryUnited StatesDeviceSamsung Galaxy Amp Prime 3 My Question or Issue When I am streaming on my phone my notification will occassionally freeze completely and no longer display the correct song. The buttons (skip and toggle play/pause) st...

Newbie

Plan Free Country United States Device Samsung Galaxy Amp Prime 3   My Question or Issue  When I am streaming on my phone my notification will occassionally freeze completely and no...

614 Views

0 replies

4 likes

  • 614 Views
  • 0 replies
  • 4 likes

Downloaded music from my library disappears constantly

Songs that are being added to my playlists directly from my personal library are disappearing constantly, and show up as greyed out (unplayable). This is literally the only reason I have Premium. If this problem doesn't solve itself soon, I'll be swi...

Casual Listener

Songs that are being added to my playlists directly from my personal library are disappearing constantly, and show up as greyed out (unplayable).   This is literally the only reason I have Pre...

lucacerone

Newbie

953 Views

1 replies

1 likes

  • 953 Views
  • 1 replies
  • 1 likes

Volume normalization is broken

Even when on the same artist on CDs that came out in the same time period the volume levels can be very different. I feel confident the actual CD volume was probably normalized on release. So why is spotify delivering audio at obviously different vol...

Regular

Even when on the same artist on CDs that came out in the same time period the volume levels can be very different.  I feel confident the actual CD volume was probably normalized on release.&nbsp...

430 Views

0 replies

0 likes

volume normalization
  • 430 Views
  • 0 replies
  • 0 likes

[Podcast] can't change the speed of podcast playing of different device

PlanPremiumCountry IsraelDevicesDevice 1- Windows 10 PCDevice 2- Samsung Galaxy S8 Recreation steps1. Open podcast on device 1 (tested on PC)2. Open spotify (same user) on device 2 (tested on Android)3. While podcast plays on devi e 1, change speed o...

Regular

  Plan Premium Country  Israel Devices Device 1- Windows 10 PC Device 2- Samsung Galaxy S8   Recreation steps 1. Open podcast on device 1 (tested on PC) 2. Open spotify (sam...

1087 Views

0 replies

2 likes

  • 1087 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Search bar in playlists is gone

PlanPremiumCountry TurkeyDevice(Xperia M4 Aqua)Operating System(Android M, 6.0) My Question or Issueas i stated in the title the search bar in playlists is gone. I cant search for a specific song in my playlists for 2 weeks now. I dont know what caus...

Casual Listener

Plan Premium Country  Turkey Device (Xperia M4 Aqua) Operating System (Android M, 6.0)   My Question or Issue as i stated in the title the search bar in playlists is gone. I cant ...

fylmz

Casual Listener

3835 Views

2 replies

0 likes

  • 3835 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution One Plus sharing issues

PlanPremiumCountryItalyDeviceOne Plus 6 A6003Operating SystemAndroid 9 (OxygenOS 9.0.2) My Question or IssueHi everybody, I've noticed that the "share" function of my mobile application does not work on my One Plus.When I try to share something on Fa...

Casual Listener

Plan Premium Country Italy Device One Plus 6 A6003 Operating System Android 9 (OxygenOS 9.0.2)   My Question or Issue Hi everybody,   I've noticed that the "share" function of m...

Katerina

Spotify Legend

575 Views

3 replies

0 likes

  • 575 Views
  • 3 replies
  • 0 likes

Saved Podcasts offline

PlanPremiumCountry GermanyDeviceHuawei mate SEOperating SystemAndroid Oreo My Question or Issue I download podcasts to listen to when I'm offline. But when I'm offline or have a bad connection I cannot access the podcast section of my app and have no...

Newbie

  Plan Premium Country  Germany Device Huawei mate SE Operating System Android Oreo   My Question or Issue  I download podcasts to listen to when I'm offline. But when ...

392 Views

0 replies

0 likes

Offline Android
  • 392 Views
  • 0 replies
  • 0 likes

Radio from Playlist missing

Radio is missing from playlist on both windows app and andriod app I can start radio from an individual song but not a playlist or artist. iOS app seems to be working.

Music Fan

  Radio is missing from playlist on both windows app and andriod app  I can start radio from an individual song but not a playlist or artist.  iOS app seems to be working.

krzy28

Newbie

512 Views

1 replies

3 likes

  • 512 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Playlist I don't know playing without me wanting it to.

For the last few nights when I've been playing my own music the album will change to this specific playlist which I have never played or seen before (playlist attached). It always starts with the first song in the playlist and if I pause or change th...

Casual Listener

For the last few nights when I've been playing my own music the album will change to this specific playlist which I have never played or seen before (playlist attached). It always starts with the fir...

Katerina

Spotify Legend

1911 Views

5 replies

0 likes

  • 1911 Views
  • 5 replies
  • 0 likes

Cannot start radio station. Please try again later

PlanPremiumCountryPortugalDevice(OnePlus One)Operating System(Android 6.0.1)Spotify 8.4.84.874 My Question or Issue When I try to start a song radio, it just gives me the pop-up with the above text "Cannot start radio station. Please try again later"...

Roadie

  Plan Premium Country Portugal Device (OnePlus One) Operating System (Android 6.0.1) Spotify 8.4.84.874     My Question or Issue  When I try to start a song radio, i...

Oh-well

Casual Listener

4097 Views

17 replies

10 likes

  • 4097 Views
  • 17 replies
  • 10 likes

Downloaded music buffering

PlanPremium Country UsaDeviceSamsung sky pro My Question or Issue Tried using my downloaded music offline for the first time today, and consistently the songs buffer, sporadically through out the songs, with some not buffering at all, how can I fix t...

Newbie

  Plan Premium  Country  Usa Device Samsung sky pro   My Question or Issue   Tried using my downloaded music offline for the first time today, and consistently the ...

631 Views

0 replies

2 likes

  • 631 Views
  • 0 replies
  • 2 likes

Sort playlist thing + bug

PlanPremiumCountryBrazil DeviceMoto Z2 PlayOperating SystemAndroid 8.0 I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists and even to remember wich are the new songs that I added, now the dropdown is gone,...

Casual Listener

Plan Premium Country Brazil   Device Moto Z2 Play Operating System Android 8.0   I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists an...

heberthbruno

Casual Listener

822 Views

3 replies

3 likes

  • 822 Views
  • 3 replies
  • 3 likes

Search not working "oops, something went wrong"

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas? PlanPremiumCountryIreland DeviceOneplus 5tOperating Sys...

Casual Listener

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas?&nbsp...

Anomaly_XB

Casual Listener

5338 Views

8 replies

0 likes

  • 5338 Views
  • 8 replies
  • 0 likes

Search Will Not Load

I'm using an updated Samsung S7 and have reinnstalled Spotify several times over the past few weeks so I have the most up to date version. For whatever reason, I can stream non-downloaded songs just fine off of playlists, but whenever I click the Sea...

Newbie

  I'm using an updated Samsung S7 and have reinnstalled Spotify several times over the past few weeks so I have the most up to date version. For whatever reason, I can stream non-downloaded son...

landonharris88

Composer

274 Views

1 replies

1 likes

  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google assistant / next track not working

Hi.Ive just noticed that when using ok google to control spotify, the next track/song no longer works. I can tell it to play a song on spotify yet when using other commands it just gives me search results. I cant think of anything i have changed. Any...

Casual Listener

Hi. Ive just noticed that when using ok google to control spotify, the next track/song no longer works. I can tell it to play a song on spotify yet when using other commands it just gives me search ...

Jemi

Spotify Legend

660 Views

3 replies

0 likes

  • 660 Views
  • 3 replies
  • 0 likes

Android Auto Playlist Folders

PlanPremiumCountry DEDeviceSamsung Galaxy S9 + Sony XAV-AX100Operating SystemAndroid Oreo I have a lot of playlists, so many of them are in folders, e.g. a folder called "Genre" containing playlists like "Hip-Hop", "Country" and so on. Some of these ...

Casual Listener

Plan Premium Country  DE Device Samsung Galaxy S9 + Sony XAV-AX100 Operating System Android Oreo     I have a lot of playlists, so many of them are in folders, e.g. a folder ...

625 Views

0 replies

2 likes

Android Auto.
Android Galaxy s8
Playlist Visibility
  • 625 Views
  • 0 replies
  • 2 likes