Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375565 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan: PremiumCountry: UK DeviceGalaxy S7Operating System :Android Oreo, My Question or Issue My issue is regarding the shuffle function not working. If im in my playlist and i proceed to "find/search" for all my linkin park songs within the playlist ...
Plan: Premium Country: UK Device Galaxy S7 Operating System :Android Oreo, My Question or Issue My issue is regarding the shuffle function not working. If ...
Casual Listener
2525 Views
1 replies
0 likes
PlanPremiumCountry Dominican Republic DevicePixel 1Operating SystemAndroid Pie 9 My Question or Issue I don't have waze installed, i went to settings /social and turned off thr waze option. I still gddt fhe annoying waze banner every time i open or m...
Plan Premium Country Dominican Republic Device Pixel 1 Operating System Android Pie 9 My Question or Issue I don't have waze installed, i went to settings /social a...
Roadie
11598 Views
3 replies
6 likes
PlanPremiumDeviceSamsung Galaxy J2Operating SystemAndroid My Question or IssueHi, I just got a new phone and was setting up my music, but when I go to the import function, my sd card folders don't show up. The app saves data in the card normally, I a...
Plan Premium Device Samsung Galaxy J2 Operating System Android My Question or Issue Hi, I just got a new phone and was setting up my music, but when I go to the import function, my sd ...
325 Views
0 replies
0 likes
PlanPremiumCountry ItalyDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueAfter (less or more) 10 minutes of playing, music stops. I have to re-play the track from the beginning.
Plan Premium Country Italy Device Nokia 6.1 Operating System Android 9 My Question or Issue After (less or more) 10 minutes of playing, music stops. I have to re-play the track...
Spotify Star
669 Views
3 replies
0 likes
How come people's accounts load when I look them up? They just say it's loading but they never do.
How come people's accounts load when I look them up? They just say it's loading but they never do.
Community Legend
456 Views
1 replies
0 likes
i want this for my clinic , i want it to work without from anybody else i just want it to play a playlist everyday in my workin hour i will shut it dowen manually before leavng any ideas ?? thank you
i want this for my clinic , i want it to work without from anybody else i just want it to play a playlist everyday in my workin hour i will shut it dowen manually before leavng &...
Community Legend
308 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...
Plan Premium Country Canada Device LG G6 Operating System Android Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...
1049 Views
0 replies
8 likes
PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...
Plan Premium Country Canada Device LG G6 Operating System Android Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...
345 Views
0 replies
1 likes
I have a question to ask more like a comparison. Using spotify songs takes more storage than mp3? Or there is no difference between mp3 and spotify songs in the size? If you were to compare a same song or something.
I have a question to ask more like a comparison. Using spotify songs takes more storage than mp3? Or there is no difference between mp3 and spotify songs in the size? If you were to...
Community Legend
6166 Views
3 replies
0 likes
PlanPremium student with HuluCountry USADeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My Question or IssueThe app keeps crashing. Itll play one song and just become unusable. Sometimes the app won't even load. Other times it just freezes where ...
Plan Premium student with Hulu Country USA Device Samsung Galaxy 9 Operating System Android 8.0.0 My Question or Issue The app keeps crashing. Itll play one song and just beco...
319 Views
0 replies
0 likes
Hello everybody,I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted from the phone memory, or will they stay in the phon...
Hello everybody, I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted...
189 Views
0 replies
0 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 6T A6013Operating SystemOxygenOS 9.0.11 My Question or IssueWhen I try to download over wifi Spotify asks me to enable downloading over cellular. I discovered that telling my phone to use my UK sim card for ...
Plan Premium Country Netherlands Device OnePlus 6T A6013 Operating System OxygenOS 9.0.11 My Question or Issue When I try to download over wifi Spotify asks me to enable downloading ...
229 Views
0 replies
0 likes
PlanFree/PremiumCountry DeviceOne Plus 3tOperating SystemAndroid Oreo My Question or IssueSarebbe possibile aggiungere un tasto per permettere la visione di tutte le canzoni quando si cerca un artista/gruppo invece che aprire tutti gli album per cerc...
Plan Free/Premium Country Device One Plus 3t Operating System Android Oreo My Question or Issue Sarebbe possibile aggiungere un tasto per permettere la visione di tutte le can...
194 Views
0 replies
0 likes
PlanPremiumCountry Hong KongDeviceAsusOperating SystemAndroid Pie My Question or Issue Swiping down to search songs is gone? I used to search by swiping down but it seems like it won't work now, it was such a nice feature, is there any way to enable ...
Plan Premium Country Hong Kong Device Asus Operating System Android Pie My Question or Issue Swiping down to search songs is gone? I used to search by swiping dow...
220 Views
0 replies
1 likes
PlanPremium Country GERDeviceSony Xperia XZ3Operating System Android 9 My Question or Issue The repeat button changes from repeat all to off. Thus single track repeat unavailable. Spotifys latest version. Tested in several playlists and other environ...
Plan Premium Country GER Device Sony Xperia XZ3 Operating System Android 9 My Question or Issue The repeat button changes from repeat all to off. Thus ...
328 Views
0 replies
1 likes
PlanPremiumCountry UKDeviceOneplus 3TOperating SystemAndroid 9 My Question or Issue Hi,When I filter my 'recently played' albums, they come up in a completely random order which does not correspond to the order I listened in.I know my account is not ...
Plan Premium Country UK Device Oneplus 3T Operating System Android 9 My Question or Issue Hi, When I filter my 'recently played' albums, they come up in a completely ran...
278 Views
0 replies
0 likes
PlanFree/PremiumCountry Germany DeviceHuawei P20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I put emojis in my playlist desricption and it's well displayed on my desktop Spotify Version (Windows 10), but the icons...
Plan Free/Premium Country Germany Device Huawei P20 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I put emojis in my playlist desri...
Community Legend
1637 Views
1 replies
0 likes
PlanPremium - Family Country USA DeviceLG G6 Operating SystemAndroid My Question or IssueI am attempting to run Spotify version 8.4.91.861. However, immediately after the app opens, it crashes. I have attempted several re-installs at this point, each...
Plan Premium - Family Country USA Device LG G6 Operating System Android My Question or Issue I am attempting to run Spotify version 8.4.91.861. However,...
362 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung S9Operating SystemAndroid 8.0.0 My Question or IssueMy playback is garbage Constantly stopping and starting songs while listening, even downloaded ones , takes forever to load any of the pages, (playlists, artis...
Plan Premium Country Canada Device Samsung S9 Operating System Android 8.0.0 My Question or Issue My playback is garbage Constantly stopping and starting songs while lis...
Community Legend
671 Views
1 replies
1 likes
PlanPremiumCountry USADevicePixel (Original)Operating SystemAndroid 9.0 My Question or Issue As of Android Auto's 11/29 update, I can no longer control Spotify through Android Auto (A.A.) in offline mode. If I initiate it on my phone, either before o...
Plan Premium Country USA Device Pixel (Original) Operating System Android 9.0 My Question or Issue As of Android Auto's 11/29 update, I can no longer control Spotify thro...
Spotify Legend
14423 Views
39 replies
36 likes
