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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Galaxy S8 songs stop playing randomly for several seconds

Premium plan USA Samsung Galaxy S8 Android Oreo. Recently Spotify simply stops playing for several seconds at random intervals. I have no problems with my Samsung Tab A also using Oreo.

Newbie

Premium plan   USA   Samsung Galaxy S8   Android Oreo.   Recently Spotify simply stops playing for several seconds at random intervals. I have no problems with my Samsung ...

346 Views

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Sorting Playlists

PlanPremiumCountry USADeviceSamsung Galaxy A6 My Question or Issue Lately I have been unable to sort playlists by artist. The only way it sorts is Z-A. I have premium

Newbie

Plan Premium Country  USA Device Samsung Galaxy A6   My Question or Issue  Lately I have been unable to sort playlists by artist. The only way it sorts is Z-A. I have premium&n...

227 Views

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1 likes

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Spotify is permanent delete all downloaded songs

Plan:PremiumCountry:TurkeyDevice:Samsung Galaxy J7 Prime (sd:Sandisk ultra 8gb)Operating System: Android Oreo(8.1) My Question or IssueHello,I generally use spotify on offline mode and upload the songs on the sd card. When i am offline, phone deletes...

Newbie

Plan:Premium Country:Turkey Device:Samsung Galaxy J7 Prime (sd:Sandisk ultra 8gb) Operating System: Android Oreo(8.1)   My Question or Issue Hello, I generally use spotify on of...

292 Views

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Playlist Sorting Issues

PlanPremiumCountry United StatesDeviceLG G5Operating SystemAndroid Oreo My Question or Issue The lastest update has caused serious issues with the playlists. On top relocating the search feature to a separate menu, making easily searching for things ...

Newbie

Plan Premium Country  United States Device LG G5 Operating System Android Oreo   My Question or Issue  The lastest update has caused serious issues with the playlists. O...

498 Views

0 replies

5 likes

search in playlist
Sort Songs in Playlist
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Solved!! I cant search up or reorder the songs on my playlist since last android update

Since spotify updated last month( Galaxy S8), I cant search up songs on my playlist or reorder the structure of my playlist. For example, by artist, title and recently added. Its really annoying me and any help would be much appreciated.

Newbie

Since spotify updated last month( Galaxy S8), I cant search up songs on my playlist or reorder the structure of my playlist. For example, by artist, title and recently added. Its really annoying me a...

AeroZ

Composer

411 Views

1 replies

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Playlist not available, though most songs are

PlanPremiumCountry DenmarkDeviceHuawei P10, Huawei P9 Lite, Huawei P20 LiteOperating SystemAndroid 6, Android 7, Android 8 My Question or IssueSo. I'm trying to fix my fathers Spotify. Way back he had his entire music collections in ITunes. Some time...

Newbie

  Plan Premium Country  Denmark Device Huawei P10, Huawei P9 Lite, Huawei P20 Lite Operating System Android 6, Android 7, Android 8   My Question or Issue So. I'm trying to ...

309 Views

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Same songs saved multiple times

I find often, for reasons unknown to me, that songs that I have previously saved will appear during playback as unsaved, especially if i look them up and go to the artist page instead of playing them from my saved songs library. For example, the song...

Casual Listener

I find often, for reasons unknown to me, that songs that I have previously saved will appear during playback as unsaved, especially if i look them up and go to the artist page instead of playing them...

Trevsmoody

Casual Listener

381 Views

1 replies

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Problems with sorting playlist A to Z since update

PlanPremiumCountry The NetherlandsDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueHi all! Since the Spotify Android-apps was updated recently, I can't sort playlists from A to Z anymore, it only sorts from Z to A for some reason. Thi...

Regular

Plan Premium Country  The Netherlands Device OnePlus 5 Operating System Android 8.1.0  My Question or Issue Hi all!   Since the Spotify Android-apps was updated recently, I ...

ArthurAntonides

Regular

900 Views

3 replies

1 likes

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Keine Coveranzeige im Auto

Meine Frage oder Ausgabe Hallo habe keine Coveranzeige im Auto in gross ja aber nicht klein.Habe Android Auto.Bei der geteilelten Ansicht Cover und Navigation habe ich kein Bild.Ich habe es mal mit einem iphone probiert weil ich eigentlich beide Syst...

Newbie

    Meine Frage oder Ausgabe  Hallo habe keine Coveranzeige im Auto in gross ja aber nicht klein.Habe Android Auto.Bei der geteilelten Ansicht Cover und Navigation habe ich kein Bil...

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Playlist radio

Samsung S9 Android device. Suddenly my ability to go to playlist radio has disappeared on all my playlists. Support told me to uninstall and reinstall, which I did. But it didn't solve it. I can't figure out how to get to support to update them. Any ...

Music Fan

Samsung S9 Android device.   Suddenly my ability to go to playlist radio has disappeared on all my playlists. Support told me to uninstall and reinstall, which I did. But it didn't solve it. I...

AeroZ

Composer

431 Views

1 replies

1 likes

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Phone restarts whenever I go into Spotify

My phone started to restart when I was listening to music and it's got worse. My Huawei P10 Lite now always restarts whenever I try to go into Spotify and I have even tried to uninstall it but that also restarts my phone. Does anybody know how to fix...

Newbie

My phone started to restart when I was listening to music and it's got worse. My Huawei P10 Lite now always restarts whenever I try to go into Spotify and I have even tried to uninstall it but t...

265 Views

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Not all favourite songs showing on Android

PlanFreeCountry United KingdomDeviceMotorola Moto G5Operating SystemAndroid Oreo (8.1.0) My Question or Issue I have a lot of songs (not sure of the exact number) saved to my 'Favourite Songs', and all of these songs show when using the Web Player an...

Newbie

Plan Free Country  United Kingdom Device Motorola Moto G5 Operating System Android Oreo (8.1.0)   My Question or Issue  I have a lot of songs (not sure of the exact number) s...

235 Views

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I can't share music on spotify

PlanFreeCountry (Panamá)Device(Samsung Galaxy Tab 4)Operating System(Android) My Question or Issue I can not share the music to any social network just let me share the albums or the artists. What should I do to solve it?

Newbie

Plan Free Country  (Panamá) Device (Samsung Galaxy Tab 4) Operating System (Android)   My Question or Issue  I can not share the music to any social network just let me share...

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Can't start the radio station, please try again later

PlanFamily CountryIreland DeviceLG Nexus 5 Spotify Version8.4.84.874 Operating SystemAndroid 6.0.1, Nova launcher My Question or IssueI've added my daughter to the family account and repurposed an old Android phone as a Spotify player. Music is playi...

Regular

  Plan Family   Country Ireland   Device LG Nexus 5   Spotify Version 8.4.84.874   Operating System Android 6.0.1, Nova launcher   My Question or Issue ...

poli151

Casual Listener

787 Views

3 replies

1 likes

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Chromecast app messed up Spotify

I installed an app to cast YouTube videos to my TV because YouTube TV is only available in the US and I am from Europe. Somehow this messed up my Spotify and it keeps saying that I am listening to some random music on Galaxy Note8 (I don't even own s...

Newbie

I installed an app to cast YouTube videos to my TV because YouTube TV is only available in the US and I am from Europe. Somehow this messed up my Spotify and it keeps saying that I am listening to so...

songassistant

Composer

252 Views

1 replies

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Kids mode or multiple accounts

PlanPremiumCountryNorwayDevice(Samsung, Android devices)Operating System(Android Oreo) My Question or IssueWe should be able to either have children mode with seperate track history and music suggestions, or multiple accounts on one device.

Newbie

Plan Premium Country Norway Device (Samsung, Android devices) Operating System (Android Oreo)   My Question or Issue We should be able to either have children mode with seperate t...

422 Views

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1 likes

Kids mode
multiple accounts on one device
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Spotify (Premium) switches Playlist randomly

PlanPremiumCountryGermanyDeviceLG G6Operating SystemAndroid Oreo My Question or IssueI use Spotify for training, either running or at the gym. I have created special playlists for it or put on ready-to-use playlists as favorites and downloaded the ti...

Casual Listener

Plan Premium Country Germany Device LG G6 Operating System Android Oreo   My Question or Issue I use Spotify for training, either running or at the gym. I have created special pla...

443 Views

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Spotify is turning on itself

Hi. Being honest I don't know What to do. Spotify is turning on itself and starting to play only one album on a web player. Ex. I'm waking up, taking my phone and I see that is turned on. For all the time the same album, never something else. I logge...

Casual Listener

Hi.  Being honest I don't know What to do. Spotify is turning on itself and starting to play only one album on a web player. Ex. I'm waking up, taking my phone and I see that is turned on.&nbsp...

Falkor

Casual Listener

503 Views

2 replies

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Playlist changes when switching from PC (Windows) to mobile (Android)

My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC.

Newbie

  My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC. 

260 Views

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Wifi speaker has gone from app after changing new router.

PlanPremiumCountry ThailandDeviceNote8 with Klipsch The Three speakerOperating SystemAndroid My Question or Issue Everything of wifi play went good. since I have changed new router yesterday, I have lost my speaker in the app list.For Speaker's app, ...

Casual Listener

Plan Premium Country  Thailand Device Note8 with Klipsch The Three speaker Operating System Android   My Question or Issue  Everything of wifi play went good. since I have ch...

KrisdaW

Casual Listener

417 Views

1 replies

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