Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33024 Views
  • 62 replies
  • 25 likes
  • 33024 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872815 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872815 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25252 Views
  • 3 replies
  • 0 likes
  • 25252 Views
  • 3 replies
  • 0 likes

Solved!! My songs can not sync between my phone(android pie) and computer(win10 store)

PlanPremiumCountryPHDevicexiaomi mix2Operatin systemAndroid Pie Windows 10 My Question or IssueI log in same account on the computer and phone,but the songs can't be sync these two.This issus begin yesterday.Do you have the same issus?HOW TO SOLVE TH...

  • Casual Listener
  • Plan Premium Country PH Device xiaomi mix2 Operatin system Android Pie Windows 10   My Question or Issue I log in same account on the computer and phone,but the songs can't be sync the...
  • Tidicute
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Google Assistant + Spotify Offline Mode

I'm frustrated. There have been a few threads on this subject and no reply from Spotify support. When you get in your car and want to play ONLY your downloaded music, you can put Spotify in offline mode. Great. BUT, when you're driving and can't touc...

  • Newbie
  • I'm frustrated.  There have been a few threads on this subject and no reply from Spotify support.   When you get in your car and want to play ONLY your downloaded music, you can put Spoti...
  • songassistant
  • Composer
  • 673 Views
  • 1 replies
  • 3 likes
  • 673 Views
  • 1 replies
  • 3 likes

Sorting Playlists

This has already been stated in someone elses problem but it was in 2014 so I'ma re-state it because last time I reported something it go fixed fairly fast!My problem is that I can't put playlists in an order that I want on the Android phone! Please ...

  • Casual Listener
  • This has already been stated in someone elses problem but it was in 2014 so I'ma re-state it because last time I reported something it go fixed fairly fast! My problem is that I can't put playlists ...
  • jsannn
  • Community Legend
  • 307 Views
  • 4 replies
  • 1 likes
  • 307 Views
  • 4 replies
  • 1 likes

Equalizer

PlanPremium/familyCountry DeviceHuaweiOperating SystemAndroid My Question or IssueI read that the equalizer is under settings, then playback....so I went to settings and found playback but I can't click on it to bring anything else up! I tapped it a ...

  • Regular
  •   Plan Premium/family Country   Device Huawei Operating System Android   My Question or Issue I read that the equalizer is under settings, then playback....so I went to sett...
  • Kmac2323
  • Regular
  • 1033 Views
  • 6 replies
  • 1 likes
  • 1033 Views
  • 6 replies
  • 1 likes

Hidden tracks

PremiumCountryMexicoDeviceNokia 5Operating SystemAndroid 7.1 My Question or IssueThis album had like 10 tracks, oddly suddenly disappeared and now there is only one and when I download the full album, appears like I've downloaded 10 song but only app...

  • Casual Listener
  •   Premium Country Mexico Device Nokia 5 Operating System Android 7.1   My Question or Issue This album had like 10 tracks, oddly suddenly disappeared and now there is only one and...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Hidden tracks

PlanPremiumCountryMexicoDeviceNokia 5Operating SystemAndroid 7.1 My Question or IssueThis album had like 10 tracks, oddly suddenly disappeared and now there is only one and when I download the full album, appears like I've downloaded 10 song but only...

  • Casual Listener
  • Plan Premium Country Mexico Device Nokia 5 Operating System Android 7.1   My Question or Issue This album had like 10 tracks, oddly suddenly disappeared and now there is only one and w...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Samsung note 9 spotify plays itself

PlanFreeCountry Australia DeviceSamsung note 9Operating SystemAndroid My Question or Issue Whenever i use the phone the spotify app just starts playing by itself. I cannot find a way to stop this. Even if i take a phone call, after the phone call it ...

  • Newbie
  • Plan Free Country  Australia  Device Samsung note 9 Operating System Android   My Question or Issue  Whenever i use the phone the spotify app just starts playing by itse...
  • 512 Views
  • 0 replies
  • 0 likes
  • Samsung android
  • 512 Views
  • 0 replies
  • 0 likes

Headphones or speaker option

PlanPremiumCountry FranceDevice Operating SystemAndroid / Windows 10 My Question or Issue Hi. I had access to an option that asked me if I use headphones or speakers. As a headphone user I changed the setting to headphones from speaker. Right after t...

  • Newbie
  • Plan Premium Country  France Device   Operating System Android / Windows 10   My Question or Issue  Hi. I had access to an option that asked me if I use headphones or sp...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Can I move spotify files manually to SD-card? (see extra info in my post)

Jow community, My question is actually simple.Can I move my spotify files manually or will that mess them up? Some extra information.So I was looking at my memory on my phone and I saw that spotify takes up 3 GB (thats like 40% of my phone memory). S...

  • Newbie
  • Jow community, My question is actually simple. Can I move my spotify files manually or will that mess them up?  Some extra information. So I was looking at my memory on my phone and I saw t...
  • francoboy7
  • Regular
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Why is spotify getting worse?

PlanPremium Country Ireland Deviceiphone Operating SystemWindows 10 My Question or IssueWhy is spotify being heralded as the next new big thing in software development when in reality it is getting worse and worse over time. Between cutting third-par...

  • Newbie
  • Plan Premium   Country  Ireland   Device iphone   Operating System Windows 10   My Question or Issue Why is spotify being heralded as the next new big thing in s...
  • cgunzelman
  • Newbie
  • 646 Views
  • 1 replies
  • 3 likes
  • 646 Views
  • 1 replies
  • 3 likes

Do not share in Instagram storie

Hi I can not share songs without Instagram stories, can I help myself? 8.4.81.558 sports version8.1.0 Android versionModel: Motorola oneInstagram version 72.0.0.21.98 Thank you!

  • Newbie
  • Hi   I can not share songs without Instagram stories, can I help myself?   8.4.81.558 sports version 8.1.0 Android version Model: Motorola one Instagram version 72.0.0.21.98   ...
  • Noah
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Share Spotify Song to Instagram Story

Country RomaniaDevice(LG)Operating System(Android 4.4.2 ) My Question or Issuecant share a spotify song on instagram i dont have the option on, how can i get it ? all apps are up to date

  • Casual Listener
  •   Country  Romania Device (LG) Operating System (Android 4.4.2 )   My Question or Issue cant share a spotify song on instagram i dont have the option on, how can i get it ? al...
  • Noah
  • Spotify Star
  • 9295 Views
  • 7 replies
  • 0 likes
  • 9295 Views
  • 7 replies
  • 0 likes

Superuser Contribution Vocals are too low/echo

PlanPremiumCountry EnglandDeviceHuawei P10 liteOperating SystemAndroid 8.0.0 My Question or Issue So I am listening to this album 'Nat Cole song book' by Sammy Davis Jr and the vocals sound quiet and are echoing on all of the songs in this album. Can...

  • Casual Listener
  •   Plan Premium Country  England Device Huawei P10 lite Operating System Android 8.0.0   My Question or Issue  So I am listening to this album 'Nat Cole song book' by Sa...
  • Peter
  • Spotify Legend
  • 8151 Views
  • 7 replies
  • 0 likes
  • Echo
    Low volume
    vocals
  • 8151 Views
  • 7 replies
  • 0 likes

Music is playing but no sound

I just got spotify premium with the family plan and now my spotify is being weird. It was working fine the night before, so I'm not sure what is up with it?When I try to play a song it shows thats it playing on the play bar but no sound comes out. It...

  • Newbie
  • I just got spotify premium with the family plan and now my spotify is being weird. It was working fine the night before, so I'm not sure what is up with it? When I try to play a song it shows thats ...
  • user-removed
  • Not applicable
  • 563 Views
  • 2 replies
  • 0 likes
  • 563 Views
  • 2 replies
  • 0 likes

Not downloaded music is interfering

Premium, Samsung tablet, THE Netherlands When I listen to an artist whose album I downloaded, other music (which I have not downloaded or already deleted) is mixing. I have no idea how this can happen nor how to fix it. My Question or Issue

  • Casual Listener
  • Premium, Samsung tablet, THE Netherlands   When I listen to an artist whose album I downloaded, other music (which I have not downloaded or already deleted) is mixing. I have no idea how this ...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Spotify notification question

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the little circle...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Spotify codes not working

PlanPremiumCountrygermany Device Samsung Galaxy S3 NeoOperating SystemAndroid 4.4.2 (KitKat)My Issue Spotify codes don't work anymore on my device and I can not see the "scan code" button in the search tab.

  • Casual Listener
  • Plan Premium Country germany  Device  Samsung Galaxy S3 Neo Operating System Android 4.4.2 (KitKat) My  Issue  Spotify codes don't work anymore on my device and I&nb...
  • 2552 Views
  • 0 replies
  • 2 likes
  • Code scanner
    codes
    share music without social media
    share within spotify
    Shared playlist
  • 2552 Views
  • 0 replies
  • 2 likes

Can't play a song

My Question or Issue I can't play "Praise the Lord" from A$AP Rocky. Every time I play this one specific song, it reads, "Spotify can't play this right now. If you have the file on your computer you can import it."

  • Casual Listener
  •   My Question or Issue  I can't play "Praise the Lord" from A$AP Rocky. Every time I play this one specific song, it reads, "Spotify can't play this right now. If you have the file on you...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Shuffle only playing from the last couple albums I've added

Hi, I have a saved library of a couple thousand songs, but lately I noticed that when I play it on shuffle, it only plays songs from the last couple albums I've added. It's incredibly frustrating. PlanPremiumCountry CandaaDeviceSamsung Galaxy S9Opera...

  • Casual Listener
  • Hi, I have a saved library of a couple thousand songs, but lately I noticed that when I play it on shuffle, it only plays songs from the last couple albums I've added. It's incredibly frustrating.&nb...
  • Mantisentil
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Spotify has stopped working. Android.

PlanPremiumCountry AustraliaDeviceLG V30+Operating SystemAndroid 8.0 My Question or Issue My app has stopped working. I can't open it I just get a blank screen see picture attached. I am using the app no problem on my Mac and iPad. The app is up to d...

  • Newbie
  •   Plan Premium Country  Australia Device LG V30+ Operating System Android 8.0   My Question or Issue  My app has stopped working. I can't open it I just get a blank scr...
  • Mantisentil
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes