HTC One and HTC bluetooth headset BH S600. Pause button not working?

Solved!
Reply

HTC One and HTC bluetooth headset BH S600. Pause button not working?

Plankmeister
Casual Listener

Hi,

 

I have a new HTC One with an HTC BH S600 bluetooth headset. All the button controls on the device work, apart from pause. If I pause the music from the phone, I can unpause with the play/pause button, so it's purely the pause feature, not the play button.

All the button controls work flawlessly in the default music player on Android, so I know it's not because the device is faulty. It's only in Spotify that I'm unable to pause.

 

Anyone else have the same issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

toucangela
Casual Listener

Well, the latest update seems to have fixed my headset. All the controls on the headset work with Spotify now. Hope everyone else has such luck

21 Replies

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

Joe
Community Legend

Hi. This is the first time I've seen this issue. What spotify version are you using? Do you have any other app installed which might be hijacking your pause button?

 

You could try a clean reinstall to see if that helps.

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

Plankmeister
Casual Listener

Thanks for the fast response!

 

Tried that, no dice. Using the latest Spotify, both before and after the clean install.

 

Anyone else out there have these two devices working properly?

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

intgom
Regular

I have the same problem - template response below.  Have also raised with HTC..

 

 === START OF TEMPLATE ===

 

Description

The 'Play' button on the HTC BH S600 does not perform actions described in BH S600 documenation when used with Spotify. Button actions operate as exepected with default music player. Device is HTC One.

 

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. First I performed a clean reinstall of Spotify as per the guidelines in this forum.

2. Then I launched Spotify and downloaded a playlist.

3. Then I paired the BH S600 with the phone.

4. Then I pressed 'play' on the BH S600 but nothing happended.

5. Then I started playing a track on spotify via the phone.

6. Then I tried pausing the track using the BH S600 'play' button - nothing happened.

7. Then I tried pausing the track using the in-line button on the BH-S600 - nothing happened.

8. Then I tried adjusting the volume using the + and - buttons on the BH S600 - volume was adjusted as expected.

9. Then I tried skipping to the next track by holding down the + button on the BHS600 - this worked.

10. Then i tried skipping to the previous tracked by holding down the - button on the BHS600 - this also worked.

 

What I expected to happen

This is what I expected to happen:

1. Once Spotify has been launched, I expect the 'play' button to start playing the current track.

2. I then expect the 'Play' button to pause the current track.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

HTC One

 

Device’s Operating System

4.1.2

 

What type of account do you have?

Premium

 

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

20 GB

 

Space left on your SD card (if applicable)

N/A

 

Space left on your External SD card (if applicable)

N/A

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

No

 

Did you set your external SD card as storage location?

No (N/A)

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 

If you said "No", when does the issue not occur?

N/A

 

My mobile Spotify version

0.6.4.47

 

My desktop Spotify version (if applicable)

N/A

 

My mobile provider and country

O2, UK

 

My username

intgom

 

Do you have a Spotify (non-Facebook) login?

Yes

 

Are you logging in with Facebook or with your Spotify login details?

Spotify login

 

Do you have any screenshots you can attach to more clearly explain your issue?

No

 

=== END OF TEMPLATE ===

 

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

intgom
Regular

Update: HTC have responded stating that this is likely to be a functionality issue with Spotify.

 

Any ideas?

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

Joe
Community Legend

I'll ask one of the mods to look in but with only two cases so far, it may be difficult to pin down the problem.

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

intgom
Regular

Thanks.

 

Happy to carry out any testing required to help pin down the problem - please just let me know.

 

Kind regards,

John.

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

Richard
Roadie
We can't guarantee support for third-party headsets I'm afraid. Did this work for you before?
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

intgom
Regular

The phone and headset are brand new, so no, this didn't work for me before.  The headset works perfectly when used with the default Google player, as well as 7digital, Deezer and TuneIn to name a few.  Based on my testing so far, the problem described above applies to Spotify and Rdio.

 

Kind regards,

John.

Re: HTC One and HTC bluetooth headset BH S600. Pause button not working?

intgom
Regular

It seems that this problem is not confined to HTC bluetooth headsets - see here:

http://community.spotify.com/t5/Help-Android/bluetooth-headset-play-button/m-p/22181#M769

 

.. and here:

http://community.spotify.com/t5/Help-Android/bluetooth-headset/td-p/39489

 

I have seen other similar threads, some going back several years.

 

Is there ever likely to be a fix or workaround for this?  There is no point using bluetooth if I have to take the phone out of my pocket every time I want to pause/resume, so might as well use a different music player as I'm not about to buy another pair of headphones on the off-chance that they might work.

 

Any and all suggestions are welcome.

SUGGESTED POSTS