Help Wizard

Step 1

NEXT STEP

Home Screen Freezing

Home Screen Freezing

Plan

Premium

Country

USA

Device

Samsung Galaxy Note 9

Operating System

One UI 2.5 - Android 10

 

My Question or Issue

The app keeps freezing after entering a playlist, then trying to go back to the home screen. The app will not respond to input until it is force closed and reopened. This happens almost every time I go back to the homepage, by pressing the back button in the system controls, the back button in the app, or by just selecting the home button in the app. 

 

If I am currently playing a song, then go back to the homepage and freeze the app, I can still select the song and access the now playing screen. I can use the media controls in the notification area while the app is frozen.

 

This issue does not occur while switching playlists in search or library tabs.

 

I have cleared data and cache, uninstalled, verified no local spotify files on device, then reinstalled. Same issue. I have restarted the phone multiple times.

Screenshot_20210415-121233_Spotify.jpg
Screenshot_20210415-115218_Spotify.jpg
Reply
23 Replies

Hey @gezafisch1

 

Thanks for keeping us in the loop. 

 

We're glad to hear that things are now working as they should. 

 

If anything else comes up, don't hesitate to let us know. 

 

Cheers 🙂

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Plz try a workaround from my post here: https://community.spotify.com/t5/Android/Please-make-Spotify-on-Android-even-slower-PLZ/m-p/5191970


- open Spotify
- delete cache
- close app
- open spotify
- nothing happend as allways 😉
- disable network
- wait for the app showing the notification in button than we are offline
- enable network again
- ..wait for it!!!!
- BOOOM!!!!!!!!!!!!!!!!!!
- MAGIC Moment 🙂
- EVERYTHIGN is working again with DEFAULT speed

Spotify has a problem on start up I thing. Something wrong happen there.

I am encountering the exact same issue on my Galaxy S9 (also in the US) for my premium account. I'm on Android 10. I tried reinstalling and following the steps described above but the app keeps freezing on the home screen. Please advise on how to resolve this. 

Screenshot_20210529-203437_Spotify.jpg

I contacted Spotify support and had them transfer my profile to a new account, which solved the issue. It looks like it's account based somehow, I don't really understand why though. To test of this is the same for you, make a free account with a different email address and log into your Spotify app, and see if you continue to experience the issue. If not, Spotify support was able to transfer my account in a few hours, and added a month of premium to the new account.

Suggested posts