Isnt Working

[nicholasgrucci]

I dont know what is going on , but I cant open my Spotify, It open then close, only on my android, its normal on computer, already made the normal procced ( re-install - restart ), My phone is S5 .

[MaryS]

hey @nicholasgrucci

Have you cleared cached data first before reinstalling the app? And if you do, can you please try it once again without your SD card.

[nicholasgrucci]

I did, nothing, I tried to make a new account, and nothing too

[agustamargo]

I'm having the same problem. I did everything i could possibly do and nothing. 
In  my case it started on monday and i have a samsung galaxy S5 too. 

[camillo75]

Hi @agustamargo @nicholasgrucci

Spotify developers are working on it.

Can You all write down Your information so I can help the developers solve this problem:

- Version of Spotify

- Current version of Android

- Brand/Model of device

- Date it started happening

- Country

Thank you!

Bets regards,

Camillo

[nicholasgrucci]

Spotify : 3.8.0

Android: 5.0

Phone: Samsung Galaxy S5 - SM-G900M

Starts on Monday

Brasil

[MaryS · Accepted solution]

Hi @nicholasgrucci @agustamargo

It is something that Spotify is currently looking into, in the meantime there's a different app version that you can use which should work fine.

Here's how to install it:

• Open up Settings on your S5
• Slide down to the System section
• Tap on Security
• Check the box next to Unknown sources
• Tap on this link to download it: https://d1clcicqv97n4s.cloudfront.net/android/s5/SpotifyAndroid.apk
• Tap on the app from your notification menu once it's downloaded to install.

Thanks and let me know if you need any further help.