Issues logging in with premium

[jaydoo]

This is the email I sent to Spotify.

Hello Spotify,A few months ago I downloaded spotify to my macbook pro and created an account.  Just this last week, I upgraded my phone and got the spotify app for my galaxy s4. I upgraded to premium last week and everything was awesome, I'm very pleased with the service and I compiled a huge collection on my mobile device.A few nights ago I logged into spotify on my macbook using the same email address that I used when I first signed up and that I used for my phone. Once I signed in the collection of music and artists I compiled on my phone was not there,  instead it was the stuff that I had when I initially started using it on my laptop. Then the next day when I went to use spotify on my mobile device,  I was somehow automatically logged out, when I logged back in all my collection was gone AND my premium membership was as well.Please resolve this  immediately,  I would love to keep using this rather then getting a refund and spotify losing my business. 

[MichaelJerzak]

I have escalated this to the Staff board and a staff member will have a reply for you soon. Sorry for the inconvience

[Goodman]

It sounds like you're using two different accounts by mistake. It's an easy thing to do and I'm sure CS will respond to your issue in a timely manner, with specific instructions how to get back to your other account 🙂