Issues when loading the app

[EeveeDreamur]

Plan

Premium

Country

Device: Samsung galaxy A32

Operating System

 Android 

My Question or Issue

After restarting my device every time I try to use the spotify app it won't load properly leaving me on a black screen till I un install and reinstall the app

[Dessi]

Hi there @EeveeDreamur,

Thanks for reaching out and welcome to the Spotify Community!

In order to narrow down the root cause and try to troubleshoot this further, we'd recommend going over these steps:

• Force-stop Spotify and reopen it: Settings → Apps → Spotify → Force stop
• Clear the cache: Settings → Apps → Spotify → Storage → Clear cache
• Try switching between WiFi and mobile data.
• If you're using a VPN or private DNS, disable it temporarily.
• Disable any battery optimization or memory-saving apps affecting Spotify.
• Ensure Spotify has permission to use data in the background.

Let us know how it goes and if the issue persists, we'd be happy to look into this more closely.