Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Lock screen controls don't work

Solved!

Lock screen controls don't work

Plan

Premium

Country

 Italy

Device

Samsung Galaxy S9

Operating System

Android Oreo

 

My Question or Issue

 Hello, with Android Oreo lock screen controls are shown as usual but aren't working. The same thing happens when the device is connected with car audio system and is not possible to skip song. Morover sometimes when screen is locked the music stops playing.

With the previous android version all was working.

Thanks

Reply

Accepted Solutions
Marked as solution

Hey, 

I also have the Galaxy S9 with the new android 9 and the controls are working fine. It may be a bug with the UI, try updating your system to one ui if possible. Also maybe try clearing your cache.

View solution in original post

2 Replies
Marked as solution

Hey, 

I also have the Galaxy S9 with the new android 9 and the controls are working fine. It may be a bug with the UI, try updating your system to one ui if possible. Also maybe try clearing your cache.

Thanks, I deleted the cache and now is solved.

Suggested posts