Lock screen timeout galaxy s10e

[o1000voltz]

Plan

Premium

Country

USA

Device

Samsung Galaxy s10e

Operating System

My Question or Issue

When music is paused and the screen times out, the spotify controls disappear from the lock screen. Is there a way to pause spotify, walk away for a few minutes, come back and have the option to play music from the lock screen, without unlocking the phone?

[Ivan]

Hey there @o1000voltz, 

Thanks for reaching out - we’re here to help!
 

In case the lock screen controls disappear from the screen after some time of inactivity you might need to get the latest version of the Spotify app. This way you can start afresh with Spotify on your Samsung. The best way to do this is by performing a clean (more thorough) reinstall of the mobile app on your device. Check out this help page in order to find the steps for clean reinstall on the affected device. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts. 

If the clean reinstall doesn't help, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Hope this helps. Let us know how it goes.