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My songs keep downloading every day

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My songs keep downloading every day

Casual Listener

 

Plan

Premium

Country

Chile

Device

Samsung J2 core

Operating System

Android

 

My Question or Issue

I had to change my cellphone and in the new one the music I download is deleted every day and start to downloaded again. I already try a clean restart and remains the same.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: My songs keep downloading every day

Moderator
Moderator

Hey there @clauflocoro

 

Thanks for reaching out to the Community about this. 
 

Just to confirm, have you tried a clean reinstall instead of the regular one on the affected device? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app.

 

We also suggest you try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.
 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
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“Music is the strongest form of magic.” Marilyn Manson

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3 Replies
Solution!

Re: My songs keep downloading every day

Moderator
Moderator

Hey there @clauflocoro

 

Thanks for reaching out to the Community about this. 
 

Just to confirm, have you tried a clean reinstall instead of the regular one on the affected device? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app.

 

We also suggest you try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.
 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson

View solution in original post

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Re: My songs keep downloading every day

Casual Listener

Thank you, Ivan. Apparently it was a data cleaning of my cellphone.

 

Regards. 

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Re: My songs keep downloading every day

Moderator
Moderator

Hey there @clauflocoro

 

Thanks for keeping us in the loop.
 

We’re happy to hear this is fixed for you.

 

Now you can enjoy your music with Spotify. 

 

Thank you and take care! 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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