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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29550 Views
  • 60 replies
  • 24 likes
  • 29550 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871173 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871173 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24897 Views
  • 3 replies
  • 0 likes
  • 24897 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app keeps randomly crashing

App Version8.9.38.494PlanStudent PremiumCountryUSADeviceNokia G310 5GOperating SystemAndroid 13 My Question or IssueI do apologize in advance if this has already been addressed or fixed for most, but on my phone, the app itself will be running perfec...

  • Newbie
  • App Version 8.9.38.494 Plan Student Premium Country USA Device Nokia G310 5G Operating System Android 13   My Question or Issue I do apologize in advance if this has already been add...
  • MartinT
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Sound quality and Volume changes when I use other apps

PlanPremiumCountryGermany DeviceSony Xperia IVOperating SystemAndroid My Question or IssueHi, Whenever I am listening to Spotify and I minimize the app or browse the menu the audio quality and volume changes. I already did a clean uninstall/install, ...

  • Visitor
  • Plan Premium Country Germany  Device Sony Xperia IV Operating System Android  My Question or Issue Hi,   Whenever I am listening to Spotify and I minimize the app or browse ...
  • 15 Views
  • 0 replies
  • 0 likes
  • 15 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

  • Visitor
  • Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...
  • Joan
  • Moderator
  • 5109 Views
  • 3 replies
  • 0 likes
  • 5109 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

  • Regular
  • Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...
  • ktstellar123
  • Newbie
  • 18762 Views
  • 83 replies
  • 20 likes
  • 18762 Views
  • 83 replies
  • 20 likes

Superuser Contribution The "add to this playlist" interface often hangs after adding a song from search

PlanPremiumCountryUSDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueI usually manage playlists from my computer, or else will add things already in Liked Songs, but this past week I tried making a larger playlist using my phone of son...

  • Casual Listener
  • Plan Premium Country US Device Pixel 7 Pro Operating System Android 14   My Question or Issue I usually manage playlists from my computer, or else will add things already in Liked Song...
  • Metallicity
  • Casual Listener
  • 219 Views
  • 6 replies
  • 0 likes
  • 219 Views
  • 6 replies
  • 0 likes

Spotify loads twice

PlanPremiumCountryCanadaDeviceSamsung s10eOperating SystemAndroid 12 My Question or IssueSteps to reproduce:1.Close spotify (do not leave running in background)2. Open spotify Actual result:Spotify loads twiceExpected result:Spotify loads once

  • Regular
  • Plan Premium Country Canada Device Samsung s10e Operating System Android 12   My Question or Issue Steps to reproduce: 1.Close spotify (do not leave running in background) 2. Open sp...
  • Bob330
  • Regular
  • 68 Views
  • 2 replies
  • 0 likes
  • 68 Views
  • 2 replies
  • 0 likes

Superuser Contribution Aplicativo muito lento

Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo offline mesmo nos dados móveis, antes eu conseguia...

  • Newbie
  • Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo...
  • AlejaR
  • Moderator
  • 142 Views
  • 3 replies
  • 0 likes
  • 142 Views
  • 3 replies
  • 0 likes

Superuser Contribution What's new tab not showing new releases at midnight

PremiumUSADeviceGoogle Pixel 6 ProOperating SystemLatest android My Question or IssueThe What's New tab is not showing the new releases at midnight like it used to. Is this a known issue? Is there a fix for this? I cleared cache, restarted the app, c...

  • Visitor
  •   Premium USA Device Google Pixel 6 Pro Operating System Latest android   My Question or Issue The What's New tab is not showing the new releases at midnight like it used to. Is th...
  • AlejaR
  • Moderator
  • 131 Views
  • 4 replies
  • 0 likes
  • 131 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can I transfer albums from another service?

PlanPremiumCountryUKDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueCan I transfer my music as albums - not as songs or a playlist - from Google Play Music (or its successor, YouTube Music) to Spotify Premium? I've tried a coupl...

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue Can I transfer my music as albums - not as songs or a playlist - from Google Play Mu...
  • saguaroman
  • Newbie
  • 556 Views
  • 2 replies
  • 0 likes
  • 556 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong artwork cover on car's Bluetooth.

PlanPremiumCountryGreeceDeviceNothing Phone 1 Operating SystemAndroid 13CarHyundai Tucson (2021) My Question or IssueMobile connected via Bluetooth (not android auto with cable, only Bluetooth).Music plays from Spotify. The title and the artwork cove...

  • Casual Listener
  • Plan Premium Country Greece Device Nothing Phone 1  Operating System Android 13 Car Hyundai Tucson (2021)   My Question or Issue Mobile connected via Bluetooth (not android...
  • AlejaR
  • Moderator
  • 5316 Views
  • 76 replies
  • 2 likes
  • artwork cover
    avrcp
    bluetooth
  • 5316 Views
  • 76 replies
  • 2 likes

Superuser Contribution Podcast queue changed or cleared

PlanPremiumCountryUnited States DeviceSamsung Galaxy s23Operating SystemAndroid 14Spotify Version8.9.38.494 My IssueIt's a two part issue, but both parts seem to be linked to opening the app while connected to bluetooth.When listening to a podcasts b...

  • Gig Goer
  • Plan Premium Country United States   Device Samsung Galaxy s23 Operating System Android 14 Spotify Version 8.9.38.494   My Issue It's a two part issue, but both parts seem to b...
  • AlejaR
  • Moderator
  • 77 Views
  • 1 replies
  • 1 likes
  • 77 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can not move the song bar

PlanFreeDeviceVivo Y21Operating SystemAndroid My Question or IssueI used to be able to move the dot progress bar of a song to go back and forth in a song, but now i am not able to do that anymore. I can now also not be able to click the lyrics to mov...

  • Visitor
  •   Plan Free Device Vivo Y21 Operating System Android   My Question or Issue I used to be able to move the dot progress bar of a song to go back and forth in a song, but now i am no...
  • jmaytum
  • Casual Listener
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working with Ford Sync

PlanFamilyCountryUnited StatesDeviceSamsung Galaxy J3Operating SystemAndroid My Question or IssueI've been using Spotify in a 2016 Ford Focus SE via Ford's SYNC feature since July of last year without too many problems. It's my fiancee's car, and her...

  • Newbie
  • Plan Family Country United States Device Samsung Galaxy J3 Operating System Android   My Question or Issue I've been using Spotify in a 2016 Ford Focus SE via Ford's SYNC feature since...
  • Grumppa
  • Casual Listener
  • 16358 Views
  • 4 replies
  • 3 likes
  • 16358 Views
  • 4 replies
  • 3 likes

Superuser Contribution Samsung watch doesnt my music and won't work offline

Since the latest update, on Samsung Watch Classic, I can't download or see my music. Only two items are search and Options. I can't use the app on the watch without being connected to wifi or my phone making it impossible to use while on a run.

  • Regular
  • Since the latest update, on Samsung Watch Classic, I can't download or see my music. Only two items are search and Options. I can't use the app on the watch without being connected to wifi or my phon...
  • clearstatic
  • Casual Listener
  • 382 Views
  • 6 replies
  • 3 likes
  • 382 Views
  • 6 replies
  • 3 likes

Solved!! Offline button disappeared

Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has disappeared. This means I can't use Spotify when I'm on...

  • Casual Listener
  • Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has ...
  • Finno1
  • Newbie
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile] "You've discovered a Premium feature" pop up while on Premium

When ever I try to listen to Spotify, a "You discovered a premium feature" pops up not letting me listen to Spotify, and Yes I tried to log in and out a lot, How can I fix it? (I'm a free user account) (I live in Somalia)

  • Newbie
  • When ever I try to listen to Spotify, a "You discovered a premium feature" pops up not letting me listen to Spotify, and Yes I tried to log in and out a lot, How can I fix it? (I'm a free user accoun...
  • katarighe
  • Casual Listener
  • 369 Views
  • 7 replies
  • 0 likes
  • 369 Views
  • 7 replies
  • 0 likes

Superuser Contribution Now Playing bar missing on Android

The control bar never appears (see screenshot).There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones). I have tried all the suggested steps in that topic, including a clean re-install of the app, to no avail.De...

  • Newbie
  • The control bar never appears (see screenshot). There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones).  I have tried all the suggested steps in that top...
  • Laddyolo
  • Newbie
  • 815 Views
  • 20 replies
  • 12 likes
  • 815 Views
  • 20 replies
  • 12 likes

Superuser Contribution Random albums on widget

why is it showing me random albums from artists ive never listened too instead of my usual playlists

  • Casual Listener
  • why is it showing me random albums from artists ive never listened too instead of my usual playlists
  • hzrgle
  • Newbie
  • 113 Views
  • 3 replies
  • 2 likes
  • 113 Views
  • 3 replies
  • 2 likes

Superuser Contribution Play button don't work

I'm facing an issue with play button it is stuckPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • I'm facing an issue with play button it is stuck Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windo...
  • Yordan
  • Moderator
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

This song has unfinished lyrics

This song Tout ce que je peux by Marc Dupré has unfinished lyrics. Here is the link to this song:https://open.spotify.com/track/6iMUQdLf17KXhMdSJyPpTC?si=jXscxqZQQduZH9RnynRu4QHere are the unfinished lyrics:  What I also notice is that on line number...

Screenshot_20240511-003031_Spotify.jpg Screenshot_20240511-003053_Spotify.jpg Screenshot_20240511-003058_Spotify.jpg Screenshot_20240511-003102_Spotify.jpg
  • Music Fan
  • This song Tout ce que je peux by Marc Dupré has unfinished lyrics.  Here is the link to this song: https://open.spotify.com/track/6iMUQdLf17KXhMdSJyPpTC?si=jXscxqZQQduZH9RnynRu4Q Here are the...
  • Amayy
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes