No Local Files on Android?? Why would i use Spotify???

[user-removed]

 I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home).  They show up greyed if they are on a playlist, but that's it.  They won't play at all on Spotify, but will play with my Android Music Player. I've tried unistalling & reinstalling Spotify on my phone as well as restarting it. 

Also, I'm curious about why some of my songs have info that is greyed out on my desktop version.  There doesn't seem to be any consistency, i.e. two different songs, but from the exact same album & location. 

I emailed the "Support Team" & was told "Thanks for your ideas..."  What?? These aren't "ideas". These are problems which probably mean I'll be looking for a different player.  

[Daniel]

Please read the support topic here for assistance setting up local file sync: Listen to local files

Make sure that you are on the same WiFi network and Windows & third party firewalls are configured to allow the Spotify connection through.

Another point to note is that sometimes if a track is stored locally & is also available to stream then when you sync to your device it will automatically use the Spotify streaming version but the data from your playlist. If for some reason the metadata such as track length differs this can cause conflict and break the track. In this instance you are best off removing the local file from your playlist on the desktop and adding the track from the Spotify server then re-sync. This should fix this issue.

[user-removed]

Spotfiy said that with the recent "upgrade" (not really an upgrade if you have an Android), local files are not & probably will not ever be available if you have an Android phone. It doesn't sound like they are the least bit interested in fixing this which brings me back to my original question, "Why would i use Spotify??"