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Notifation panel controls and lock screen controls not working

Notifation panel controls and lock screen controls not working

The notification panel Controls for spotify and lock screen controls are not showing up. I have tried for two days to fix this and support won't reply back to me. I have done everything possible as far as fresh install, change permissions and notifications ๐Ÿ˜ฆ. Nothing has worked. I am using a Samsung galaxy halo with android 7.0 N. Please help!! 

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