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PLEASE HELP!!!!

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Re: PLEASE HELP!!!!

Spotify Legend

Jlbentrude - No need to double post. You can edit posts. See the below screenshot to see how to do so.

 

Screen Shot 2012-05-16 at 6.17.18 PM.png

Airhorn Enthusiast
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Re: PLEASE HELP!!!!

Regular

DUDE! I have wifi which is why I'm able to talk to uuuuuuuuu! You are hilarious!!! Hehehe.  

 

What is this about? I haven't double posted, but I can since my last post wasn't answered by you.  

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Re: PLEASE HELP!!!!

Community Legend

Hi there,

 

you still haven't really provided enough information to go on - you never answered the question about whether Spotify itself was on- or off-line, or this post:


@David wrote:

Jibentrude - I've put all your comments into one post. You can edit your post if you have any further to add. No need to triple post.

The information here we have is a little vague. Could you tell us the following - 
- The Phone you are trying to use
- The Operating System on the phone (Check your settings menu)
- Are you getting any specific error messages at all? How about error codes?

- Can you provide screenshots at all? 


Offering much more advice on what the issue might be will be tricky without some extra info

 

Also, in terms of trying the beta preview release - you do not need to download and install this on your computer - surf directly to the page from your phone to get the .apk file and install it there: http://www.spotify.com/download/previews/

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
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Re: PLEASE HELP!!!!

Regular

Again, the phone says there is no network activity (so it's in offline mode) yet it says it is hooked up to both wi-fi and bluetooth. This is the longest amount of time spotify has not worked for me on my phone while on premium since March.  

 

Ok so I downloaded the link directly on my phone and it still says it's in offline mode so it it acting the same way as the regular spotify

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Re: PLEASE HELP!!!!

Community Legend

@Jlbentrude wrote:

Again, the phone says there is no network activity (so it's in offline mode) yet it says it is hooked up to both wi-fi and bluetooth. This is the longest amount of time spotify has not worked for me on my phone while on premium since March.  


But what about the app itself. If you go into the settings menu (in the Spotify app, not Android settings) is it in Offline mode?

 

 


@Jlbentrude wrote:

And again, tried to download the new android app, but it says my computer won't support it, and it's not in my android market when I look it up on my phone. 


Again .. this is not a computer app, this is an app for your phone, to install over the current Spotify app. Download the .apk file from your phone browser to your phone, then launch it from your phone - no need to involve your computer in this process at all. If you get a message saying you need to enable third-party installs, just follow what it says ... or tell us what version of Android you are on and provide the other requested info so we can try to help further. This version is not yet on the market - it's a preview release specifically intended to help people who might be having issues with the old version. It still has some issues, but is more stable than the old version.

 

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
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Re: PLEASE HELP!!!!

Regular

Look above. Again, it says there is no network activity so I can click the offline button as much as I like, but it doesn't change anything. Again, I've had this since March so this is a much more pressing issue than that, and I think I'm capable enough to figure that out on my own. What I am not caplable of is fixing a broken system,  

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Re: PLEASE HELP!!!!

Community Legend
I did see and read that bit, but your responses are still unclear on where you are actually checking. Did you go into the Spotify settings in the Spotify app and make sure the Offline Listening option was set to OFF?

I'm sorry, but if you can't/won't provide the answers to the other requests I don't see how we can help diagnose what your issue is. I understand it's frustrating, but the questions and information we've asked for is intended to help us help you, not prolong your problems.
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
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Re: PLEASE HELP!!!!

user-removed
Not applicable

Yes, it's offline. Connect to some wifi or purchase data plan and then you can use app.

 

Problem is not in Spotify, my Spotify Mobile works like a charm.

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Re: PLEASE HELP!!!!

Regular

YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS! Is that clear enough?????

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Re: PLEASE HELP!!!!

user-removed
Not applicable

Oh, Licenced. Let's go to bar... 😄

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