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Try to pay on pc
Try to pay on pc
Log into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
Logout of the app in your device, and be sure to use that username, and not your email address, to login back to your account. It's the one with the Premium features.
If you didn't get a receipt, it probably means you paid a different account from the one you currently use. Checking your receipts is a way to confirm that, which you already did.
If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.
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