Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Phone Crashes when playing local files

Phone Crashes when playing local files

Hello everybody,

 

I've got a really annoying issue with playing local files on my Huawei Y300. The Spotify app does play the local files, but whenever I put my phone on stand-by (just a black screen), and turn it back on, the phone crashes. This does NOT happen when I play "regular" Spotify tracks. I have had this issue for quite a long time, so any updates did not solve it. Neitherdid clearing the cache help, nor reinstalling the Spotify app. I've got this issue with ALL of my local files, so it isn't due to corrupted files or anything.
Could this be solved in the next update, or can I solve this myself?

 

As said, my phone is a Huawei Y300 (-0100). I'm running Android 4.1.1. (can't update to a higher version). I have also got the latest Spotify update.

 

Thanks in advance for any help you can give me!

 

Bart

Reply
0 Replies

Suggested posts