Premium features on Android

[osornios]

Hey @Speyguy_69,

By completely uninstalled you mean a clean reinstall? If not, do the following:

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

• /emulated/0/Android/data/com.spotify.music
• /ext_sd/Android/data/com.spotify.music
• /sdcard1/Android/data/com.spotify.music
• /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

3. Reinstall from the Play Store.

Hope it helps. :)

[Marcelito]

bom dia, foi debitado do meu cartão o valor do premiun 2 vezes e não muda a free pra premium👎

[marcos901]

Eu paguei ontem o Premium pelo cartão de crédito e já caiu o pagamento é ainda continuo com a conta gratuita, me ajudem por favor

[Gilsonb1994]

Paguei e não libera , só aparece que minha conta premiun está em pausa , acho que vou querer meu dinheiro de volta estou me sentindo lesado .

[taynaribeiro95]

I can help me for de upgrade premium Spotify, about the payment? That no identification for my upgrade... I follow the settings but no work out.
Please.

[osornios]

Hey @taynaribeiro95

Did you get an email receipt from Spotify for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

[diprotodont]

Would all the songs I downloaded for offline use be deleted in doing this too??

[Lefoxriders]

Bonjour jaimerais savoir si je mabonne premium avec mon android et que je lutilise dans lauto mon utilisation de donner cellulaire va til vrimper en fleche ou en premiium je nai pas besoin de connection internet????

[osornios]

Bonjour @Lefoxriders,

En premium vous n'aurez pas besoin de connection internet, parce que vous aurez la possibilité de télécharger votre musique sur votre reseau wifi chez vous, et l'utiliser en mode hors ligne sur votre Android.

J'espere que ça vous aide. :)

[Vi17]

Hi,
I have a Premium account, however I cannot find how to remove the Shuffle function.

Please, help!

Viviana