Premium not working

[patrykmichael]

Upgraded to premium, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium, I've tried everything I've found so far on this site and no dice. I've seen many similar posts. Various solutions. please help.

Patryk

[SsteelAjs09]

It is not working on my phone I joine the community yesterday and asked and it still isn't sorted plus it won't let me log on here on my actual steelAj09 account so had to create his one. I am very fed up now and would like it sorted ASAP! What do I do?

[user-removed]

I am having this same issue.  Premium is not working on my iphone 4, I have deleted the app, turned off my phone and re-dowloaded it - still isnt working.  Destop version says that I have premium, mobile doesnt!

[Dockedmarina]

I just deleted the app and reinstalled it on my phone. Still doesn't work. 😞

[Dockedmarina]

I deleted the app and reinstalled on my phone, still doesn't work 😞

[joew]

It's working now. I re-upgraded to premium and it's working.

[Dbailey8]

I have spotify premium automatically debited each month and now when I try to access my playlists on my iPhone, it tells me that I have to be a premium member. Can someone please help me ASAP?

[Joe]

Hi. Please check your subscription page. Be sure your status says 'You have an active Spotify Premium subscription'. If it does, log out and back in making sure you use the same credentials on both your desktop client and your mobile device. 

[tewilson85]

I am having the same problem.  I upgraded to premium and it is working on my tablet and my computer but not on my phone.  I have tried uninstalling, reinstalling and logging in.  Once logged in it states that I can't download any music or star any music due to not being a premium member.  If it is a matter of having too many devices (I have two laptops 1 work 1 home and a tablet...I would prefer the two computers and the phone over the tablet...)....please help.

Thanks!

[Peter__]

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@tewilson85 wrote:

I am having the same problem.  I upgraded to premium and it is working on my tablet and my computer but not on my phone.  I have tried uninstalling, reinstalling and logging in.  Once logged in it states that I can't download any music or star any music due to not being a premium member.  If it is a matter of having too many devices (I have two laptops 1 work 1 home and a tablet...I would prefer the two computers and the phone over the tablet...)....please help.

Thanks!

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Hey! Welcome to the community 🙂 

Can you try fully powering off (battery pull if possible!) and then restarting your device and logging in again ensuring you are logging in using the correct details? 

Peter

[wayrod]

I tried free spotify...upgraded to premium and it keeps saying I need to upgrade.  Please help

[Peter__]

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@wayrod wrote:

I tried free spotify...upgraded to premium and it keeps saying I need to upgrade.  Please help

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post and see if they can get you up and running again 🙂 

Peter

[mattyfu1]

Premium not working, money came out of my account a few days ago.

Username:mattyfu1

[Peter__]

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@mattyfu1 wrote:
Premium not working, money came out of my account a few days ago.

Username:mattyfu1

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Hey 🙂 

Is your account showing as premium when you sign into your online overview? 

Peter

[Srmosh03]

I also got spotlfy premium but my phone won't activate. Was really hoping to like the service but have just been really frustrated so far.

[Joe]

Hi. Are you sure you logged in  with the correct credentials? It's seems to be a common mistake. Please also have a read of the first post in this thread.

[Srmosh03]

My online account doesn't show premium but I have the email that says I've got a
Premium.

[Srmosh03]

Yeah I created a playlist on my computer and it shows on my phone but it won't let me play the songs

[Anette]

Hey i got the 30 days free trial yesterday but it doesn't work..still says upgrade and doesn't play all the songs. I tried to log on and off and also shut off and on the iPhone. What else can i do?

[Peter__]

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@Anette wrote:
Hey i got the 30 days free trial yesterday but it doesn't work..still says upgrade and doesn't play all the songs. I tried to log on and off and also shut off and on the iPhone. What else can i do?

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try all the steps outlined in this post.

Peter

[marvin_47]

I buyed before 2 days Premium and now it's not working, i dont know why. Please help! Sorry for my bad English but im from Germany..