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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375583 Views

541 replies

34 likes

Account
Free
  • 375583 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

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  • 7 likes

App update caused error ( lost all music)

after the recent update spotify didnt open and said sd card not found . i had to unsintall it and install again and now all my downloaded music is lost . and my premium subscription is over . this is really sad. do i have to get the subscription agai...

Newbie

after the recent update spotify didnt open and said sd card not found . i had to unsintall it and install again and now all my downloaded music is lost . and my premium subscription is over . t...

Peter__

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

loading problems on my browse

When i go to browse, for example if a choose party it only going to give me a few options of playlists, and when i try to search for more i get stuck on a endelss loading, on desktop that doesn`t happen

Casual Listener

When i go to browse, for example if a choose party it only going to give me a few options of playlists, and when i try to search for more i get stuck on a endelss loading, on desktop that doesn`t hap...

Peter__

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Can't send songs on Android.

Been a premium member for over 3 years now, and I must say I am becoming more and more disappointed with Spotify as the days go on. I can't send music to people on Android unless I connect to Facebook, which I am not doing. I am clearly following peo...

Music Fan

Been a premium member for over 3 years now, and I must say I am becoming more and more disappointed with Spotify as the days go on.   I can't send music to people on Android unless I connect...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Solved!! Spotify for Android - Playlist Folder download

Dear all,I have a question about the Playlist Folder on the Android version of Spotify. I have one Playlist folder with different playlist within the folder. But on my Android device, when I open Spotify, I can only download the playlists but not the...

Regular

Dear all, I have a question about the Playlist Folder on the Android version of Spotify. I have one Playlist folder with different playlist within the folder. But on my Android device, when I open...

MikeLloydTexas

Casual Listener

2109 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Spotify Begins Playing on Samsung Galaxy S4 Without Being Launched

About a week ago, when I turn on my phone, Spotify will begin playing a random song without me launching the Spofity app. I go in & pause/shut off the song, but it will begin playing again in less than a minute. I have to restart the phone to get Spo...

Casual Listener

About a week ago, when I turn on my phone, Spotify will begin playing a random song without me launching the Spofity app.  I go in & pause/shut off the song, but it will begin playing again ...

EvelSample

Casual Listener

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
  • 0 likes

Spotify Unlimited, radio skips

When I purchased spotify UNLIMITED I was under the assumption I would have unlimited radio skips for my android. Is this a bug? Or is this intended? I've looked on a few sites that've said paid members should have no limit...

Newbie

When I purchased spotify UNLIMITED I was under the assumption I would have unlimited radio skips for my android. Is this a bug? Or is this intended? I've looked on a few sites that've said paid membe...

Peter__

Community Legend

16688 Views

18 replies

2 likes

  • 16688 Views
  • 18 replies
  • 2 likes

Spotify radio

When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?

Newbie

When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?

Peter__

Community Legend

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

No way to purchase album or song from station

I'm listening to this great album or song by an artist on my Android and go to tap something to purchase it or save it to my wishlist and there's no button or option to do that. The menu button does nothing. In Pandora I have this option and I'm sure...

Visitor

I'm listening to this great album or song by an artist on my Android and go to tap something to purchase it or save it to my wishlist and there's no button or option to do that. The menu button does ...

user-removed

Not applicable

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

offline errors android, premium

premium user, offline playlists are constantly downloading and once "downloaded" they stop playing when there is no internet connection. this is unacceptable for two reasons: 1) chewing up my data simply unacceptable (i know i can turn off downloadim...

Music Fan

premium user, offline playlists are constantly downloading and once "downloaded" they stop playing when there is no internet connection. this is unacceptable for two reasons: 1) chewing up my data si...

Joe

Community Legend

770 Views

3 replies

0 likes

Android
offline mode
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Bluetooth track information

Hello there! I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spotify is able to stream music through Bluetooth without any issues,...

Visitor

Hello there!   I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spoti...

bearwiz

Newbie

1792 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Downloaded music will not play.

Hi, PLEASE HELP!!! I am having a weird issue were only the first song from every downloaded playlist will play in offline mode. When downloading to my mobile device (android 4.2.2 ) the download status bar takes a long time for the first song and the...

Regular

Hi, PLEASE HELP!!!   I am having a weird issue were only the first song from every downloaded playlist will play in offline mode. When downloading to my mobile device (android 4.2.2 ) the do...

Daniel

Community Legend

6796 Views

9 replies

1 likes

  • 6796 Views
  • 9 replies
  • 1 likes

Solved!! how do I put it into Online mode

my app keeps saying its in offline mode and i cant make it switch to online

Newbie

my app keeps saying its in offline mode and i cant make it switch to online

Leobug1

Casual Listener

9947 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Kindle Fire HD won't recognize Spotify Unlimited subscription.

I just bought a Kindle Fire HD 8.9 and after installing Spotify I connected with my Facebook account. Now when playing fomr playlists or radio I am having commercial breaks every few minutes, but I have an active Spotify Unlimited subscriptioin in or...

Newbie

I just bought a Kindle Fire HD 8.9 and after installing Spotify I connected with my Facebook account.  Now when playing fomr playlists or radio I am having commercial breaks every few minutes, b...

Joe

Community Legend

743 Views

1 replies

0 likes

  • 743 Views
  • 1 replies
  • 0 likes

Solved!! all my Radio stations are gone since update; won't remember new stations

Spotify Android version 0.7.0.229 the last update removed all of my radio stations! now all i see is "receommended stations" and genre stations. that's it. everything else is gone. ok, so i try to recreate them, based on playlists, to start a new sta...

Gig Goer

Spotify Android version 0.7.0.229   the last update removed all of my radio stations! now all i see is "receommended stations" and genre stations. that's it. everything else is gone. &nb...

Thomas_

Music Fan

1114 Views

2 replies

0 likes

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Performance Issues - Loading Playlists, Playing

Description When I try to use the application after it has either not been launched (after a reboot) or after it has been destroyed the first load takes minutes to actually load the contents of a playlist. And navigating to other locations in the app...

Casual Listener

Description When I try to use the application after it has either not been launched (after a reboot) or after it has been destroyed the first load takes minutes to actually load the contents of a p...

Joe

Community Legend

826 Views

5 replies

0 likes

  • 826 Views
  • 5 replies
  • 0 likes

lg g2 audio settings missing

Hi allIs anyone else missing the audio effects/equalizer option in spotify? Really missing being able to adjust it. Phone is stock unrooted running android 4.2.2, aftermarket equalizer apps seem to have no effect either, so assuming lg have this feat...

Casual Listener

Hi all Is anyone else missing the audio effects/equalizer option in spotify? Really missing being able to adjust it. Phone is stock unrooted running android 4.2.2, aftermarket equalizer apps seem to...

Maufrits

Casual Listener

5738 Views

7 replies

2 likes

  • 5738 Views
  • 7 replies
  • 2 likes

[Android 4.4]External SD card errors

If you are using android 4.4 you will find that spotify can't access an external SD card and you will get the error message "We found no place to store our data, please check that you have a working SD card and free space". This is due to restriction...

Community Legend

If you are using android 4.4 you will find that spotify can't access an external SD card and you will get the error message "We found no place to store our data, please check that you have a working ...

Liam

Community Legend

4548 Views

9 replies

1 likes

  • 4548 Views
  • 9 replies
  • 1 likes

Playlists screen shows album art on iPad but not on Android

I miss having album cover pictures on the playlist screen on Android. The pictures are there on the iPad version of Spotify. On Android I just see a quaver icon for every playlist. It is much easier to recognise an album by its cover than its name. M...

Roadie

I miss having album cover pictures on the playlist screen on Android. The pictures are there on the iPad version of Spotify. On Android I just see a quaver icon for every playlist. It is much easier ...

Peter__

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
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Solved!! Syncing music to tablet - what's the benefit?

I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). So when I'm on Spotify on my desktop, it's encouragi...

Regular

I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). S...

trenthetfield

Regular

1301 Views

7 replies

0 likes

  • 1301 Views
  • 7 replies
  • 0 likes

Android Feedback

Attention Customer Support team: We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaining a constant revenue stream from this platform. We must ensur...

Roadie

Attention Customer Support team:   We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaini...

user-removed

Not applicable

2600 Views

22 replies

4 likes

  • 2600 Views
  • 22 replies
  • 4 likes