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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34757 Views
  • 64 replies
  • 25 likes
  • 34757 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873554 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873554 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25447 Views
  • 3 replies
  • 0 likes
  • 25447 Views
  • 3 replies
  • 0 likes

Mobile phone will not sync to desktop application for local files

Hello, I am relatively new to the Spotify Premium community as I just upgraded from my free account last month. I wanted to load my Korean pop music (mostly unavailable on Spotify) so I can have it on the go anywhere and anytime. I'm running into the...

  • Casual Listener
  • ...ontinuing membership)   As you can see, I am all out of options now. I do have a hunch in that this could be related to the wifi I am using (I attend a college and use a public wifi).   I...
  • Josh
  • Community Legend
  • 320 Views
  • 5 replies
  • 0 likes
  • 320 Views
  • 5 replies
  • 0 likes

Unable to star local files on mobile phone

Hi. If I try to star a local file on my phone it just unstar itself. It works fine to star the same files on my computer. Why is that?

  • Gig Goer
  • Hi. If I try to star a local file on my phone it just unstar itself. It works fine to star the same files on my computer. Why is that?
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

webplayer Facebook

Hi everybody. I can't use the webplayer from spotify on Facebook with my smartphone, Android 4.2 Sony experia e. Has somebody a solution? Thanks!

  • Newbie
  • Hi everybody. I can't use the webplayer from spotify on Facebook with my smartphone, Android 4.2 Sony experia e. Has somebody a solution? Thanks!
  • Joe
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Linkin Park - Given Up and radiohead - Karma police. not working??

Linkin Park - Given Up and radiohead - Karma police. not working?? why can't i listen to these song?

  • Casual Listener
  • Linkin Park - Given Up and radiohead - Karma police. not working?? why can't i listen to these song? 
  • Joe
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Enable to turn off the lock screen widget in Android 4.2+

This is an absolute disgrace. The widget has buttons which constantly press themselves when I put my phone into the pocket. This prevents me from using Spotify mobile because it changes tracks all the time. Plus I prefer to see dash clock instead. PL...

  • Casual Listener
  • This is an absolute disgrace. The widget has buttons which constantly press themselves when I put my phone into the pocket. This prevents me from using Spotify mobile because it changes tracks all th...
  • Mark80508
  • Newbie
  • 908 Views
  • 1 replies
  • 4 likes
  • 908 Views
  • 1 replies
  • 4 likes

problems sharing playlist

I am having trouble sharing my playlist. I get a blank screen when i tap on Inbox, or Friends. Also, when I tap share with Spotify Friends while listening to a song, the "Send"option is not lite up. I've made sure I am not in private session

  • Regular
  • I am having trouble sharing my playlist. I get a blank screen when i tap on Inbox, or Friends. Also, when I tap share with Spotify Friends while listening to a song, the "Send"option is not lite up....
  • Joe
  • Community Legend
  • 1188 Views
  • 8 replies
  • 0 likes
  • Windows
  • 1188 Views
  • 8 replies
  • 0 likes

Wrong Username and Password Android

Hello guys, I activated the Premium account but i keep having an annoying problem: I try to access to my Android portable devices and it always says that username and password are wrong even if i put the right one. Someone out there with same problem...

  • Newbie
  • Hello guys,   I activated the Premium account but i keep having an annoying problem: I try to access to my Android portable devices and it always says that username and password are wrong ev...
  • Joe
  • Community Legend
  • 1188 Views
  • 2 replies
  • 0 likes
  • 1188 Views
  • 2 replies
  • 0 likes

Spotify stops when switching between apps

Just got a new Mele A1000G with Android 4.1.1. Installed Spotify and when playing a song then hitting home button or back button the music stops. I would like it to keep playing while I'm browsing and changing configurations and playing games etc, ju...

  • Casual Listener
  • Just got a new Mele A1000G with Android 4.1.1. Installed Spotify and when playing a song then hitting home button or back button the music stops. I would like it to keep playing while I'm browsing an...
  • Joe
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Accidentaly deleted playlist and re-instated it, however...

...it's now saying I don't have enough space to download all my music, even though I had it all downloaded a few hours previously. Any suggestions as to why this could be? Any help is appreciated. Cheers.

  • Casual Listener
  • ...it's now saying I don't have enough space to download all my music, even though I had it all downloaded a few hours previously.   Any suggestions as to why this could be?   Any h...
  • mahoney67
  • Casual Listener
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Solved!! Sync error between PC, Android and iOS

Hello, I'm using Spotify on my PC and everything works perfectly. However, when I'm using Spotify on my phone with Android or my iPad there is a problem: my playlists, starred songs don't exist. I have to search for them manually...

  • Music Fan
  • Hello,   I'm using Spotify on my PC and everything works perfectly. However, when I'm using Spotify on my phone with Android or my iPad there is a problem: my playlists, starred songs don't ex...
  • lizlander
  • Regular
  • 819 Views
  • 16 replies
  • 0 likes
  • 819 Views
  • 16 replies
  • 0 likes

Changed Facebook password, now Premium is gone

Hi, I changed my Facebook password yesterday, when I now log in at Spotify, it says i need to upgrade to Premium while I already had a Premium account. Is there any solution to this problem?

  • Newbie
  • Hi,   I changed my Facebook password yesterday, when I now log in at Spotify, it says i need to upgrade to Premium while I already had a Premium account. Is there any solution to this proble...
  • Peter__
  • Community Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Missing Premium

I have a message that appears "to go premium" as I am!

  • Regular
  • I have a message that appears "to go premium" as I am!
  • fevrec53
  • Regular
  • 287 Views
  • 6 replies
  • 0 likes
  • 287 Views
  • 6 replies
  • 0 likes

Where are downloaded filed stored on Galaxy S3?

I just started using Spotify premium and feel like a kid in a candy store. I downloaded 14 songs last night, and would like to find them on my phone. Does anyone know how I can find them on my Samsung Galaxy S3? Thanks. Petrocelli

  • Music Fan
  • I just started using Spotify premium and feel like a kid in a candy store.   I downloaded 14 songs last night, and would like to find them on my phone.  Does anyone know how I can find ...
  • Joe
  • Community Legend
  • 18839 Views
  • 7 replies
  • 0 likes
  • 18839 Views
  • 7 replies
  • 0 likes

Sync local files as Free user

I'm having trouble syncing my LOCAL files from my pc (network drive) to my android phone I have a number of playlists, some long, some short, which I wish to transfer to my phone. I have set the sync to manual, so I can choose the lists I wish to tra...

  • Regular
  • I'm having trouble syncing my LOCAL files from my pc (network drive) to my android phone I have a number of playlists, some long, some short, which I wish to transfer to my phone. I have set the ...
  • paulschermer
  • Regular
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.1)

What's new in this version: Browse now features bigger cover images for new releases. New: Now you can filter sub-genres in Browse. New: We've extended the new releases section. Fixed: We've banished more bugs and bad things. Fictitious: This app is ...

  • Spotify Legend
  • What's new in this version: Browse now features bigger cover images for new releases. New: Now you can filter sub-genres in Browse. New: We've extended the new releases section. Fixed: We'v...
  • Goodman
  • Spotify Legend
  • 871 Views
  • 2 replies
  • 1 likes
  • Android
  • 871 Views
  • 2 replies
  • 1 likes

unable to search, discovery, and browse not working

when I do a search the circle just keeps going with a message saying no internet connection. when I try to use discover, browse, & radio it says that I need to turn on my wifi, and and turn off the offline mode. I've done that several times trying it...

  • Regular
  • when I do a search the circle just keeps going with a message saying no internet connection. when I try to use discover, browse, & radio it says that I need to turn on my wifi, and and turn o...
  • Joe
  • Community Legend
  • 1012 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1012 Views
  • 7 replies
  • 0 likes

Solved!! dOES ANYONE know how it works? (behaviour questions after a near catastrophe)

I imported all my music, created the playlists, and uploaded them to the cloud and copied them to my android device. I then deleted all my own music (thankfully after a backup) FAIL I immediately had problems with my new playlists not being able to f...

  • Visitor
  • I imported all my music, created the playlists, and uploaded them to the cloud and copied them to my android device.  I then deleted all my own music (thankfully after a backup)   FAIL ...
  • Joe
  • Community Legend
  • 576 Views
  • 7 replies
  • 0 likes
  • 576 Views
  • 7 replies
  • 0 likes

Solved!! Can't play certain radio station on android device

I have an Artist Radio based on Say Anything on my windows PC that I can play fine in Spotify. But it doesn't work on my Android. The Say Anything statoin shows on my Android device (a Nexus 4), but when I choose to play it it just says loading for a...

  • Regular
  • I have an Artist Radio based on Say Anything on my windows PC that I can play fine in Spotify. But it doesn't work on my Android. The Say Anything statoin shows on my Android device (a Nexus 4), but ...
  • kamcknig
  • Regular
  • 1481 Views
  • 2 replies
  • 0 likes
  • 1481 Views
  • 2 replies
  • 0 likes

HELP. Can't find how Spotify works across PC/Android with music already loadd on both

I'm sure this answer is out here but I can't find it. I have my music library stored on my PC and most of that same music stored on my Android smartphone (RazrMaxxHD). Spotify is asking me to "download" playlists that already exist on my Android phon...

  • Regular
  • I'm sure this answer is out here but I can't find it.  I have my music library stored on my PC and most of that same music stored on my Android smartphone (RazrMaxxHD).  Spotify is asking m...
  • Joe
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

make playlist be in folder even when they are offline?

Hi.1. How do i make a folder on my android?2.How can i make offline playlists stay in the folder? When i choose one of my offline lists, i see them in the list of downloaded playlists. When i have many playlists for albums, it gets really messy.

  • Music Fan
  • Hi. 1. How do i make a folder on my android? 2.How can i make offline playlists stay in the folder? When i choose one of my offline lists, i see them in the list of downloaded playlists. When i hav...
  • Joe
  • Community Legend
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes