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Problem with my premium

Problem with my premium

Avatar of steinbergmatias
Newbie
2015-03-12 11:49 PM

Hi friends, im from argentina. I have purchased premium today, i have downloades 500 songs today, the problem is that after i have left my android phone for 2 hours the spotify app asked me to log in again. After i have done that it was loged as free user. I have logged out and re log in and this time it entered as premium, the problem is that the 500 songs are being downloading again... why it is happening?? i have the moto g 2 with android 4.4.4 thanks and sorry for my bad english

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Avatar of Daniel
Community Legend
2015-03-13 12:44 PM

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
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Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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