Profile Trouble

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Profile Trouble

MarkFromCali
Casual Listener

How come people's accounts load when I look them up? They just say it's loading but they never do. 

 

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Re: Profile Trouble

Rock Star 12
Rock Star 12

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next! 🙂

BruneliciaRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Highlighted
Solution!

Re: Profile Trouble

Rock Star 12
Rock Star 12

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next! 🙂

BruneliciaRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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