Queue changes after switching devices with Spotify Connect

[gksof9cy0ladpw1]

I typically listen to playlists that I curated on shuffle. Switching devices (between my phone to Bluetooth speakers or playing Spotify from the app on my car) completely changes my playing queue, and I end up having to hear songs that had already been played before. I believe the expected behavior is that the queue would transfer from one device to another.

[Vasil]

Hey @gksof9cy0ladpw1,

This is a known issue that is already on our radar!
Although we cannot provide you with a specific timeframe in which it will get addressed, it is currently being looked into.

Thanks for reporting it nonetheless 🙂

Keep your app up to date in the meantime 🙌🏼
Cheers!

[OckhamsHammer]

Plan

Premium

Country

Belgium

Device

PC/Samsung TV/Samsung A33/Android Auto

Operating System

Windows 11/Android

My Question or Issue

During an average day, I will use Spotify in 4 different ways:

- on PC

- on mobile

- on a Smart TV

- in a car via Android Auto

The following recurring issue increasingly makes me yearn for an alternative streamer.
I start a playlist on my pc. Then I will move away from the pc and use the phone. When I come back to the pc, the mobile will reset the queue and restart it at a previous point. The same happens with switching between TV and mobile, etc.
It means I either have to manually restart a playlist or go through a part of the queue that I already listened to. On a busy day, I will often ignore or be oblivious to the reset, resulting in a loop from **bleep** that plays the same 10 songs all day long because I switch devices.
Spotify knows I have been working through that queue, so it should start the queue at its latest point.
I have little hope this is an error on my part or a forgotten setting, but if any of you have encountered this issue and found a solution, I'd be grateful.

[listennui]

As a test, I set up a queue on pc, then tried to continue on phone, and it does seem to work if done in a specific way. When you want to switch devices, have spotify open on both, then press play on the device you want to switch from. That should update the now playing on any/all logged in devices that already have the app open, then you can press play on the device you are switching to, which will then continue the currently playing song, and retaining your queue or place in the playlist.
It feels like a finicky work-around, but it seems to do the job.
I didn't test it thoroughly, but tl;dr: Open have the app open on both, press play on the device you want to keep the queue/playlist FROM, then press play on the device you are switching TO.

[bsmithart]

Still happening - has for a few years now 😢. Any update?

[Daveauto]

I can confirm I have this same issue. Support said to clear, delete, and reinstall, but that didn't work and didn't appear to respond to a follow up.

It does appear to be related to Android Auto on my end, but haven't confirmed because I'm not getting paid to do testing.

[pashkale]

Spotify keeps forgetting the queue.

When I switch to another application that plays music, for example YouTube and go back to spotify the queue is reset and it stops playing. 

When I leave the phone at night the same thing.I cleared the cache and reinstalled the replication, it didn't help.

The phone is Xiaomi 13 with Hyper OS based on Android 14, but the  same thing happened on the previous version of MIUI. It' very annoying.

[Susan_GP]

Hi there @pashkale,

Thanks for reaching out to the Community and welcome!

For starters, check from your device's settings that you don't have any battery optimization and data saver on. If they are, turn them off and restart the Spotify app to check if that makes a difference. Also, go to Settings > Apps > Spotify > Battery usage, and make sure Spotify is allowed to run in the background.

If that doesn't help, we'd recommend running a clean reinstall of the app by following these steps. We understand you already reinstalled it, but this is more thorough and can sometimes help.

Lastly, if the issue persists, send over a screenshot of how the Queue looks before opening another music app/closing the app, and another one of how the Queue looks after returning to Spotify.

We'll keep an eye out for your reply.

[pashkale]

I did all of the above, unfortunately the problem remained.
I recorded a video, but
I can't attach the file because of its size. Therefore, here is the link

https://photos.app.goo.gl/TZ829Ks8E7ZUTpaW7

[Maria]

Thanks for the reply @pashkale!

Unfortunately we're not able to open the link from our end. Since the file is too large to attach here in the Community, could you send it to us as unlisted YouTube videos or via Google Drive?

Also, if possible, could you ask a friend or a family member to log in to their own Spotify account on your device to see if the same thing happens?

Let us know how it goes.

[pashkale]

https://drive.google.com/file/d/19TyzN_H8vlSsShZQf5cU_IMiBI0Jft4j/view?usp=drivesdk.  

Here is link to Google drive.

[OscarDC]

Hey @pashkale,

Thank you for keeping in contact and for the info shared.

This is an odd behavior. To continue investigating it would you mind confirming if this happens as well if your playback comes directly from your phone instead of your car? If not, does it happen with all external devices you try or is it just with the car?

Also, could you have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists as @Maria previously suggested?. This will help us understand if it could be account-related or not.

We'll be on the lookout. 

[shadoworso]

For the past few months, Spotify has been deleting my queued music and podcasts, seemingly at random. 
I will even open the queue, see that the music was placed there correctly, and then hear that it was just skipped and instead went to next in playlist instead of next in queue. 
This feels like gaslighting. And it’s just absurd - how do you keep losing my queue?

To reproduce - queue up music, perhaps 10 or 20 songs and podcasts combined. After listening to one or two (usually with a content switch between music and podcasts), observing that the rest of the queue is cleared out and skipped. 
Happens most frequently when moving between WiFi and Cellular, but inspiration for this bug report was due to this happening, again, within my own house while listening to my morning podcasts off of my phone + Bluetooth speaker. 

Plan

Premium

Country

USA

Device

iPhone 12 Mini

Operating System

iOS (latest as of March 2024)

My Question or Issue

See details above 

[pashkale]

Ok, I did a little research and came to the conclusion that the problem only appears in the car, this is the Mazda 2. And most likely it has something to do with Bluetooth. Just turn off and on the Bluetooth switch on your phone and the queue will be reset. I updated the multimedia system to the latest available version, but it did not help. Everything works fine with Bluetooth headphones.  In previous versions everything worked well, unfortunately, I don’t remember which one exactly, the problem lasted for several months

[MihailY]

Hey folks,

We've merged your comments into this thread to keep everything in one place.

Anyone still experiencing this please share the following (if you haven't already):

• A detailed description of the issue including as many details as possible and/or the exact steps to reproduce it.
• The model, OS version and Spotify version of the devices this happens with.

Once we have this info, we can investigate further.

[marwis]

Plan

Premium

Country

USA

Device

PC/Android

Operating System

Windows 11

My Question or Issue

Quite often when I start a song in one instance of Spotify (e.g. phone or web) and then go to another Spotify instance (e.g. Spotify desktop app) the latter will show what's currently playing on the former and allow to remote control as expected.

However if I click "Connect to device" on the 2nd instance and chose to play on it, more often than not current device will be switched but then playback queue and current song will be cleared on both. There is no way to resume playback at this point.

I think it works about as often as it doesn't and it's been that way for years (always?).

Is there some way of restoring last queue in such case? Or at least last played song?

Recently played section of desktop app only contains starting point of the queue (e.g. artist, album or song) but not actual history and last song.

Also can someone file bug for this, it's super annoying.

[phil-brown]

This issue seems to be tied to Bluetooth playback.

I'll listen in the car or via headphones to a playlist on shuffle.

After stopping / taking a break I'll come back to the list and it seems to want to play the last heard songs in reverse order.

Device is an Android 13 Motorola 

[c4l]

Plan

Premium

Country

Device

OnePlus Nord 3 5G

Operating System

Android OxygenOS 14

My Question or Issue

I had upgraded my phone at the start of the summer from a Nokia 6.1 to a OnePlus Nord 3. Had no issues with spotify until then. When I upgraded my phone, that is when issues started acting up. When I connect my phone to a bluetooth device, I put on a playlist and put it into shuffle and listen for whatever amount of time and decided to disconnect from the device. When I connect back to a device (not specific to the one I was using) at a later stage, the queue restarts again but from the song I last played. I potentially end up listening to some songs I listened to 20 minutes previous. It also does this when I close the app while connected to a bluetooth device. The only device that doesnt have this issue is my Anker SoundCore Mini speaker. Also when I put spotify into offline mode, it doesn't restart the queue.

I have wiped cache and data and reinstalled the app and reconnected bluetooth devices again to no avail. Any help can be appreciated.

[SVADHI]

This can't possibly be being actively looked into, this issue has been going on for at LEAST 6 YEARS, I've seen posts about this issue from 2018. This is really ridiculous, especially for a billion dollar company barely paying the artists that make them all their money. There is literally no excuse for these kind of problems to be going on for so long. You clearly don't have anyone actually working on this so if that could change that'd be amazing. Stop lying just to placate people tho, "we're working on it" with zero changes is far worse than "we're not worried about this issue, get over it."