Random devices hijacking my account through spotify conntect, any help?

Reply

Random devices hijacking my account through spotify conntect, any help?

ricgalbraith
Casual Listener

Hi, i really need some help trying to disconnect / kick off any 'connected' devices from my spotify account? Every time i log in through my phone, some random device will connect, sometimes it's a PC sometimes it's another phone by the looks of things, they're playing music through my account and i can't see a way to disconnect them?

 

I'm having to constantly remain logged out of my account otherwise, or when they're connected, play really offensive music so they disconnect. 

 

Is there a way to see a list of connected devices and 'disconnect' them? It's driving me nuts.

 

Thanks,


Rich

26 Replies

Re: Random devices hijacking my account through spotify conntect, any help?

jean3601
Community Legend

Hey @ricgalbraith,Welcome to the community! 🙂

 

This doesnt sound nice, I suggest you change your password, this will disconnect any devices linked to your account 🙂

you can reset your Spotify Password here

https://www.spotify.com/password-reset/

I hope this helped 🙂

Re: Random devices hijacking my account through spotify conntect, any help?

ricgalbraith
Casual Listener
Great, I'll give that a shot and see if it works, thanks for the help, kudos given.

Re: Random devices hijacking my account through spotify conntect, any help?

adiaz1202
Newbie
No that does not help. I solved it once by removing all the devices connected ONCE. And then all of a sudden again someone is playing music on a device on my account which makes NO SENSE. I never gave away my password. I scanned my phone then changed password as well as pc but someone is still popping up. What's the deal?

Re: Random devices hijacking my account through spotify conntect, any help?

MelissasMission
Newbie

This has been happening to me for months... I kick off all devices ... change passwords... and still "foriegn" users  (im assuming as the device names are quite ethnic) are accessing my account through connect.  I'm just so annoyed.  Spotify is not help.  Have you been able to solve?

 

I've been paying for this service for years --- not even sure who I should switch to...b/c thats how Im believing is th only way to solve is by cancelling!

 

Thanks all!

Re: Random devices hijacking my account through spotify conntect, any help?

Rock Star 23
Rock Star 23

@MelissasMission

 

It's a little extreme, but my suggestion would be for you to create a new account with a different email address (not the one you use for facebook).

 

Once you have this new account, contact customer support and they'll help you migrate your Premium privileges, library, playlists, friends, etc. to this new account.

 

And ask them if with a new account all those foreign devices would stay in the old deprecated one.

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Random devices hijacking my account through spotify conntect, any help?

Daniel
Community Legend
You say they are accessing your account through connect... are you using this own private Wi-Fi connection or are you on a shared network?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Random devices hijacking my account through spotify conntect, any help?

Cdd543
Newbie
The same thing has happened to me as well. I'm not using facebook as a login. Mine seems to be solved after a password change.

Re: Random devices hijacking my account through spotify conntect, any help?

user-removed
Not applicable

Same issue for me, a weird device show up an dthey play korean music. If I play anything to their device they disconnect.

 

I have changed password in FaceBook, disconnect all connected devices to facebook. I can't chang my spotify password, cause I am connected to facebook.

 

They simply change my music while I am listening.

Re: Random devices hijacking my account through spotify conntect, any help?

Joe
Community Legend

Hey @user-removed use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

SUGGESTED POSTS