Re: Playlists disappeared

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Re: Playlists disappeared

user-removed
Not applicable
Hi,


I try this befor to and now again, but it stands that I dont delete any playliste
8 Replies

user-removed
Not applicable

Hi,

 

Today I couldn't log in on my phone, so I refresh my passwoord.

Finelly I could go intro my account, but all my playlists are gone!!!

 

How is that passeble?

 

Please help me!

 

Kind regards,

Agnieszka

Nico
Community Legend

Hey @user-removed! Welcome to the Spotify Community. ^^

 

What happened: You most likely logged into an additional account you didn’t know you have. Don’t worry; unless you’ve applied a payment method to it at some point, this account is not costing you anything.


What to do: To get to the account you’re used to, log out of the “empty” account and log in again but, this time, use just your Spotify username, not your email address. 

 

Let us know if that helps, thanks! ^^
Peace

user-removed
Not applicable
Hi,


I try with my username but still I come intro the empty one.

Also I try to log in with my FB account, mostly I logging with my FB account, but still in dont works...

Nico
Community Legend

@user-removed

 

Hmm, that's odd.

Please try to reinstall your app. Here's a  step by step tutorial. ^^

Peace

user-removed
Not applicable
Hi,


I try to reinstall, but still empty .[☹]
Can you guy's not take it back for me?

Nico
Community Legend

@user-removed

 

Be sure to check the recover playlist list?  *recover playlists*

And can you see your playlists on your computer or on the Spotify web player?

 

Peace

Nico
Community Legend

@user-removed

 

Please let me know the following details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

 

Thanks! ^^

Peace

 

user-removed
Not applicable
1. Exact Device Windows laptop

2. Exact operating system W 10

3. Spotify app version installed 1.0.47.13.gd8e05b1f

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