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Re: Playlists disappeared

Re: Playlists disappeared

Hi,


I try this befor to and now again, but it stands that I dont delete any playliste
Reply
8 Replies

Hi,

 

Today I couldn't log in on my phone, so I refresh my passwoord.

Finelly I could go intro my account, but all my playlists are gone!!!

 

How is that passeble?

 

Please help me!

 

Kind regards,

Agnieszka

Hey @user-removed! Welcome to the Spotify Community. ^^

 

What happened: You most likely logged into an additional account you didnโ€™t know you have. Donโ€™t worry; unless youโ€™ve applied a payment method to it at some point, this account is not costing you anything.


What to do: To get to the account youโ€™re used to, log out of the โ€œemptyโ€ account and log in again but, this time, use just your Spotify username, not your email address. 

 

Let us know if that helps, thanks! ^^
Peace

Hi,


I try with my username but still I come intro the empty one.

Also I try to log in with my FB account, mostly I logging with my FB account, but still in dont works...

@user-removed

 

Hmm, that's odd.

Please try to reinstall your app. Here's a  step by step tutorial. ^^

Peace

Hi,


I try to reinstall, but still empty .[โ˜น]
Can you guy's not take it back for me?

@user-removed

 

Be sure to check the recover playlist list?  *recover playlists*

And can you see your playlists on your computer or on the Spotify web player?

 

Peace

@user-removed

 

Please let me know the following details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

 

Thanks! ^^

Peace

 

1. Exact Device Windows laptop

2. Exact operating system W 10

3. Spotify app version installed 1.0.47.13.gd8e05b1f

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