SPOTIFY IS SLOW!!!!

[jethrodawg]

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several minutes for a song to start playing, etc. I have done everything I can think of to troubleshoot. I have even hard reset my phone and reinstalled Spotify. Anyone else having these issues?

[3komma14]

Same here! Downloading is verry poor! 

[sdfdsfdsfs]

Same issues of the app being extremely slow when loading any page (spinner stays for a long time or the screen is black).

I have to wait a few minutes before I can even start playing a song.

I have a sony z3 compact,Spotify and 32Go of offiline music loaded on an external SD card (Sandisk) that works perfectly on anything except Spotify.

I tried cleaning everything, the issues reappears when everything is downloaded back again.

Can a Spotify developer take an Android phone with an external SD card and load lots of songs and then try to use the app. I think the issue will appear right way and there must be fixes to the problem as it's the only app I know about that is behaving like that.

Using a SD card with Spotify on android is a number #1 use case. It's extremely important that Spotify fixes this. I've been a customer since the first desktop beta version. It's really annoying.

[Gekonody]

I am but one of many, it seems, that find the Spotify app for Android severely lacking. Also now speaking on behalf of friends of mine, who are also experiencing the same problems as me.

My problems being:

• Seriously long boot-time - it generally takes between thirty seconds and two minutes from I open my app, until I can actually begin listening to music. This is a major annoyance, as I usually start listening from my phone as I am on my way somewhere.
• Weird restricted access to song menus - sometimes (disappointingly often), I long-click a song, wanting to add it to my queue. After 10+ seconds of loading, the app tells me "Go online to see song menu". I am online. I am also trying to do this on a synchronized, avalable off-line song.
• "No internet connection available" when there clearly is.
• Searches - about 50% of the time, I get the message "Oops, something went wrong!" when I search for something. Then I try again, and 50/50 of the time, I get results the second time. Rinse, repeat.
• Freezes - somehow, Spotify seems intensely resource-demanding, and is to date the only app that not only manages to periodically freeze my phone in blackscreen mode, sometimes for several minutes, but has also at two separate occasions forced my phone into rebooting.

The Spotify app seems to be immensely poorly optimized, and I cannot fathom how a cell phone I had TEN YEARS AGO manages to be a better media player than a modern smartphone, with 1500%+ more processing power. I feel like I am trapped in an abusive relationship with Spotify, as I have invested so much time in maintaining and creating playlists, yet it treats me so poorly as a mobile media player...

TL;DR Your mobile app is primarily a media player, yet fails even at that. GET IT TOGETHER!

[zamotrance]

I installed a Samsung SAMBMD64DA 64GB PRO+ UHS-I microSDXC U3 Memory Card, the fastest in the market, thinking that it will solve the problem.

Unfortunately it did not. It managed to reduce the lag, but is not up to tolerable expectations. Before it would take 30 seconds for the app to open. Now it takes 10. It should be instant. 

If the app requires to scan for tracks, it shoud be doing it in the background without interrupting any functionality.

Spotify, you have a problem with the Android App.

[BritishBeef]

I have an HTC M8 and the Spotify app is practically useless for me now. It seems to be caused by having tracks downloaded for offline use. The app is just PAINFUL to use. It takes as long as 10 minutes to load up the app and get the first track playing. It constantly gets stuck in a black screen and when it does it makes my phone freezer until it comes back to life.

Everything just takes forever. It's so frustrating and I'm paying for this. I use the Sonos app and Spotify flies on that.

I've tried the fixed but as soon as I download tracks for offline it becomes unusable. Had this issue for months too. Not happy at all.

[Kirubiru]

Same frustrating issue, paying customer, Sony Z3 Compact, songs dowloaded to SD Card for a while but now all of a sudden we get 30sec or so in to a track and it stops playing as if it's buffering. Then app is then way too slow to respond - i can press pause but the track keeps trying for another minute or so.

Just tried this at home and the app seems to play ok when i'm in wifi range but that's no good to me when i'm away from home!!

Get this sorted please.. look how long the issue has been around for, the first post in this thread is from 2013!!

Are there any solutions as yet??

(Anyone know how Deezer compares?)

[druckerkabel]

No solution so far, support only tells you it's a known issue they're
working on

[illie]

exactly the same experience here.

I have a Samsung G900F (A.k..A Galaxy S5) 

I am running Android 5.0 and Spotify 4.7.0.878

It happens when i play on my device or a Chromecast. 

It happens regardles of what network i use.

It happens even after reinstalling the app.

It happens also on other devices.

[sergioafonsojr]

The first that I try to load the álbuns and I'm not in offline mode it takes a lot of time to load the lists of recently played. The synced ones and the not ones. It's not acceptable the time lost on this. I l'd expect to see the offline available ambuns while Spotify try to get the rest from the Internet. Or even have the cached lists in my device in order it can load quicker. Using Android 5

[navaira]

For me this seems to be something that started with recent update. Maybe I downloaded like 10 songs too many and at 999 it still works fast  but at 1009 it doesn't. *shrug* Connect also stopped working correctly.

[Armandow]

Same here on lg g3. Have tried everything, multiple sd cards, reinstalls, turning off that audio player in developer options, cleaning cache, storing songs in phone memory rather than on sd etc. I also tried to close other computers where my spotify account was active. It's driving me nuts. This morning i had to take the battery out to get rid of the black screen. I'm pretty fed up. Also on the pc spotify seems so darn heavy even though it is (or should be) just a media player shell. Help us!

[navaira]

So literally YEARS later nothing has been done with this...

Spotify has so many great functionalities that I love. Apple Music is a clusterduck. Google Play Music doesn't support gapless. (?!!???!?!??) Tidal doesn't support local tracks. BUT the fact that I can't get music to play when I insert the headphones is just so, so irritating. And why can't I get music to play? Because Spotify takes ages to open...

Should we have a little party on the fifth anniversary of the original post? I don't think Spotify is going to fix the problem by then.

[androidapp]

Exactly, and no response at all from someone from Spotify to comment on the many complaints, all regarding one and the same problem adressed in this topic. Spotify is painfully slow on startup and it keeps redownloading songs that are already available offline. In the meantime I cannot do anything with Spotify, until the redownload of 50+ songs is finished (which always takes ages for some reason).

Crappy app and very **bleep**ty customer care you got there Spotify!

[druckerkabel]

Yay a 5th anniversary Spotify-ignores-us-party ^_^

[bethnewall]

I barely have any music saved to my library and don't have any playlists and mine is painfully slow! Searching anything, just trying to get into my library takes a life time and the songs jib out even if downloaded. Getting beyond annoying now!!

[misiekbest]

It took some time reading the whole thread. I have a LG G3 and 64GB SD card and the problems described here are also on my phone (very long loading app time, sometimes so long that it suspends and restarts the phone, sometimes just removing the battery is the only way). The more downloaded tracks - the bigger problem is.. It is worrying that no one took care of this problem for years. The only way to use spotify fast is to skip any downloading songs and keep cache small as possible.. Well, this is terrifying...

[Joe]

Hey @misiekbest just wondering if your SD card is formatted as portable storage and not internal?

[misiekbest]

it's lolipop 5.0 (Exactly v21a-260-06, last updatable version from provider "Play" here in Poland).

So i think sd is only portable in this version. But there is an option to up os via pc suite to Marshmallow. I have 64GB with about 2k-3k downloaded tracks in normal q so cache is not so big anyway... but if there is a chance that internal storage will help.. well, i can try to upgrade it 🙂

[Joe]

I don't recommend that, it will probably make things worse. It may be worth trying a faster SD card to see if that makes a difference though. Also, if your card is encrypted, turning off encryption shouold speed things up.

[Armandow]

Regarding my post above, I really loved Spotify from the beginning but all problems with the unusable app forced me to switch to Deezer (I love it btw)